Technical Training Manager

Job Title: Senior Manager – Learning & Development (HR)

Location: BKC, Mumbai

Education: Master’s / Postgraduate degree in Human Resources, Business Administration, or a related field.

Experience: Minimum 7–8 years of experience in strategic leadership within Learning & Development, along with hands-on experience in Payroll Management and Recruitment.

Key Responsibilities:

• Design and execute a comprehensive Learning & Development strategy aligned with business goals and growth plans.
• Act as a strategic partner to leadership in driving talent development, succession planning, and sales readiness initiatives.
• Promote a culture of continuous learning, high performance, and organizational excellence.
• Identify critical skill gaps and build leadership and capability development programs.
• Integrate market insights, product knowledge, and customer-centric approaches into learning frameworks.
• Mentor, guide, and develop HR team members to ensure consistent learning outcomes.

Key Competencies:

• Proven expertise in L&D strategy, talent management, payroll administration, and recruitment processes.
• Strong analytical and strategic thinking abilities to align HR initiatives with business priorities.
• Demonstrated ability to manage, coach, and build high-performing teams.
• Experience in managing large sales or business teams from a capability-building perspective.

 About Hummingbird

 Hummingbird is a WordPress and Adobe Commerce (Magento) services company that builds and maintains world-class e-commerce solutions for businesses worldwide. We specialise in crafting scalable, secure, and high-performing websites using cutting-edge technologies.

 Role Overview

  We are seeking an experienced Technical Learning & Development Manager to design,   implement, and manage training programs for both fresher recruits and existing technical employees. The role demands a strong blend of technical expertise, instructional design ability, and leadership skills to foster a culture of continuous learning and upskilling.

Key Responsibilities

1. Technical Training Strategy & Execution

• Develop and implement end-to-end technical training programs for developers, designers, and QA engineers.
• Align training initiatives with business goals and project requirements.
• Manage onboarding and upskilling programs for new hires and existing teams.

2. Content Development & Curation

• Create and maintain technical course materials, documentation, and learning modules.
• Regularly review and update existing content to ensure accuracy and industry relevance.
• Develop interactive learning resources such as tutorials, coding exercises, and videos.

3. Mentorship & Guidance

• Provide technical mentorship to trainees and team members.
• Facilitate code reviews, technical discussions, and hands-on workshops.
• Track and support individual learning progress and performance.

4. Evaluation & Reporting

• Design and manage assessments to evaluate learning effectiveness.
• Analyse training outcomes and prepare performance reports for leadership.
• Recommend improvements and advanced learning paths based on evaluation results.

5. Collaboration & Leadership

• Work closely with project managers, technical leads, and HR to identify training needs.
• Supervise L&D specialists and interns for smooth execution of training initiatives.
• Stay updated with new technologies and propose training on emerging tools and frameworks.

Required Skills & Experience

• Bachelor’s degree in Computer Science, IT, or related discipline (Master’s preferred).
• 3+ years of experience in technical training, software development, or IT program management.
• Strong understanding of programming languages, web technologies, and development frameworks (e.g., PHP, ReactJS, WordPress, Magento,  etc.).
• Experience designing and delivering technical learning programs.
• Excellent communication, facilitation, and people management skills.
• Familiarity with Learning Management Systems (LMS) or e-learning tools is a plus.

Job Description

We are seeking an experienced Trainer and Upskilling Lead to drive the design, development, and execution of both training and upskilling

programs across the organization. This executive role is responsible for conceptualizing training solutions, creating upskilling frameworks, mentoring trainers, and ensuring continuous development and alignment of these initiatives with organizational goals. The ideal candidate will have a proven track record in managing training and upskilling programs while collaborating with various teams to address technical needs.

Key Responsibilities:

1. Training and Upskilling Program Development and Planning

• Conceptualize and design both technical training and upskilling programs tailored to organizational objectives and individual employee growth
• Create frameworks that cater to both freshers and experienced professionals, ensuring knowledge transfer and skill enhancement across different technical domains
• Continuously update training and upskilling frameworks based on project needs, feedback from stakeholders, and evolving industry trends

2. Execution of Training and Upskilling Programs:

•  Oversee the execution of hands-on training sessions and upskilling initiatives, ensuring active engagement and effective learning
•  Lead or co-facilitate high-level training sessions and workshops to ensure quality and relevance
•  Implement customized upskilling paths for employees based on their current roles, growth trajectories, and future organizational needs

3. Trainer Development and Mentorship:

•  Mentor and guide a team of trainers, helping them to develop advanced skills in both training delivery and upskilling facilitation
•  Ensure junior trainers and lower-level facilitators are continuously developed and capable of executing training sessions effectively
•  Promote the continuous improvement of trainers by encouraging participation in professional development and certification programs

4. Performance Monitoring and Continuous Improvement:

•  Evaluate the success of both training and upskilling programs using participant feedback, post-training assessments, and predefined KPIs
•  Track the progress of participants in both training and upskilling initiatives, ensuring learning objectives are met and that employees are positioned for career growth
•  Regularly report on training and upskilling outcomes, including metrics related to trainer performance and employee development, providing  insights and improvement suggestions to senior management

5. Collaboration and Stakeholder Management:

•  Collaborate with department heads and project teams to identify training and upskilling needs, ensuring alignment with organizational goals   and project requirements
•  Engage stakeholders across the organization to align expectations for both training outcomes and upskilling pathways
•  Promote cross-departmental collaboration to create integrated training and upskilling solutions that benefit multiple areas of the organization

6. Innovation and Technology Integration:

•  Introduce innovative training and upskilling methodologies, such as e-learning, blended learning, gamification, and personalized learning paths
•  Stay updated with emerging technologies in education and training, ensuring the adoption of the latest tools and techniques to enhance both  training and upskilling programs

Requirements

• Bachelor or Master’s Degree in Computer Science or Mechanical Engineering
• A minimum of 3 years of teaching experience (preferred but not mandatory)
• Professors in colleges, trainers in private training institutions can apply
• People with good experience in programming and a passion for teaching can apply
• Good command on various teaching methods (preferred but not mandatory)
• Excellent in communication
• Good in planning, scheduling and execution of various training courses.

Nice to have:

• Knowledge of computer graphics, computer aided design (CAD) 
• Knowledge of Computational Technologies
• Good understanding of mathematics and geometry

Benefits

• Opportunity to work with a dynamic and innovative IT organization
• Collaborative and supportive work environment​
• Professional growth and development opportunities

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Company Intro

Java R&D Pvt. Ltd. is a Software Development & IT Consulting Company headquartered at VA, USA. We are a leading software development & consulting company providing hi-tech information technology solutions and manpower staffing. Our clients range from Fortune 500 companies to State, Federal, small and medium sized businesses

Company Website :http://javarndcorp.com/

Responsibilities:

Manage the entire Training for all new joiners - including fresher and laterals - technical and English both

Manage all trainees - from their infrastructure, time in, time out, leaves, reporting, status, training schedule, training

technologies Etc.

Assess and evaluate all trainees and plan their training schedule, technologies, trainer, timings, etc.

Coordinate with recruitment team to hire and work with the best trainer for each technology

Coordinate with existing pool of trainers, add new trainers and organize online training

Assign tests, exams and get them evaluates for all trainees

Well versed with MS word and excel, google doc n sheets, WebEx and zoom

Manage all trainees data, results, ranking, status, and evaluate them and report to Management & HR

Train yourself if confident to give training in English or any IT language

Location : Bhopal

Timing : US Shift Timing 6 Pm to 3:30 AM

Excellent hike on current CTC

Qualifications

Excellent verbal and written communication skills

Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Advanced technical skills in e-learning

Strong interpersonal skills and the ability to work well with others

Specialized knowledge of specific industries

Keen attention to detail

What you need to have: