Technical Counsellor

at Rooman technologies

Posted by Surya Kiran

We have brought together the best minds in industry, academia and technology domains to transform stakeholder journeys through innovation and digitalization of businesses and education institutions.

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VPS is working on a new idea. The job of the candidate is to work in an environment and teach fellow colleagues about coding. The job will be based in Navi Mumbai.

About Job- MindTickle believes in hiring for potential and not necessarily for an already proven and exactly matching work experience. We are looking for a self< driven individual with the ability to wear multiple hats – supporting product queries, product development etc. The position will involve overnight working hours (Indian Standard Time). About MindTickle- MindTickle is an Accel portfolio startup with headquarters in the US, and dev center at Pune. MindTickle creates SaaS based gamification products for enterprise learning and engagement that are being used by a rapidly growing list of clients including some of the biggest brand names from the Billion Dollar Club that include SAP, Yahoo!, InMobi, Vodafone, Walmart, MakeMyTrip, Tata & Bajaj, to name a few. MindTickle was founded by top minds from the IITs, Stanford and ISB. MindTickle founders collectively bring over 30 years of deep technology and business experience spread across many successful startups in Silicon Valley and Pune, India.

 Total experience – 10+ years  2+ years’ experience working in Agile teams  7+ years working through the design, development, release cycle, and delivery of software products to market  Experience with scrum methodology and agile techniques such as user stories, ATDD, TDD, continuous integration, continuous testing, pairing, automated testing, agile games  Applicable knowledge of the technologies used by the team

Whatfix is a SaaS based Performance Support platform, that helps enterprises and businesses simplify their on boarding, training and support.

Leap Beyond aims at equipping international students abroad with the right skill set to improve their employability opportunities. This is a key role responsible for designing and delivering our core product offering i.e. our online training programme.

Basic coding knowledge is utterly required.

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology