Technical Training Manager

at Java RD

Technical Training Manager

Java RD

Company

Home

Technical Training Manager

at Java RD

Posted by Ritu Sharma

6 - 20 yrs

₹6L - ₹14L / yr

Bhopal

Skills

Corporate Training

Technical Training

Software engineering

Java

Python

PHP

.NET

Company Intro

Java R&D Pvt. Ltd. is a Software Development & IT Consulting Company headquartered at VA, USA. We are a leading software development & consulting company providing hi-tech information technology solutions and manpower staffing. Our clients range from Fortune 500 companies to State, Federal, small and medium sized businesses

Company Website :http://javarndcorp.com/

Responsibilities:

Manage the entire Training for all new joiners - including fresher and laterals - technical and English both

Manage all trainees - from their infrastructure, time in, time out, leaves, reporting, status, training schedule, training

technologies Etc.

Assess and evaluate all trainees and plan their training schedule, technologies, trainer, timings, etc.

Coordinate with recruitment team to hire and work with the best trainer for each technology

Coordinate with existing pool of trainers, add new trainers and organize online training

Assign tests, exams and get them evaluates for all trainees

Well versed with MS word and excel, google doc n sheets, WebEx and zoom

Manage all trainees data, results, ranking, status, and evaluate them and report to Management & HR

Train yourself if confident to give training in English or any IT language

Location : Bhopal

Timing : US Shift Timing 6 Pm to 3:30 AM

Excellent hike on current CTC

Qualifications

Excellent verbal and written communication skills

Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Advanced technical skills in e-learning

Strong interpersonal skills and the ability to work well with others

Specialized knowledge of specific industries

Keen attention to detail

Company Intro

Company Website :http://javarndcorp.com/

Responsibilities:

Manage the entire Training for all new joiners - including fresher and laterals - technical and English both

Manage all trainees - from their infrastructure, time in, time out, leaves, reporting, status, training schedule, training

technologies Etc.

Assess and evaluate all trainees and plan their training schedule, technologies, trainer, timings, etc.

Coordinate with recruitment team to hire and work with the best trainer for each technology

Coordinate with existing pool of trainers, add new trainers and organize online training

Assign tests, exams and get them evaluates for all trainees

Well versed with MS word and excel, google doc n sheets, WebEx and zoom

Manage all trainees data, results, ranking, status, and evaluate them and report to Management & HR

Train yourself if confident to give training in English or any IT language

Location : Bhopal

Timing : US Shift Timing 6 Pm to 3:30 AM

Excellent hike on current CTC

Qualifications

Excellent verbal and written communication skills

Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

Advanced technical skills in e-learning

Strong interpersonal skills and the ability to work well with others

Specialized knowledge of specific industries

Keen attention to detail

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About Java RD

Founded :

2008

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

Java R&D Pvt. Ltd. is a Product and Service based Software development company. We are a growing software company, providing IT software development services as well as growing towards SAAS based product development. Java R&D acts as a trusted adviser to its clients, providing a full range of IT and management consulting services, including IT strategic planning, staffing, business process engineering and systems architecture. Java R&D works primarily for development of IT projects for its USA based clientele. The clientele ranges from Fortune 500 companies to Small and Medium sized businesses from varied industries and domains. The parent company was initially founded in Virginia, USA. Since then, the company - under expert Leadership and Management - has come a long way from setting up their first Offshore Development Center in Bhopal, MP. Java R&D, the global IT solution provider of end-to-end innovative services on latest cutting edge technologies with experience in various domains and major expertise on Java, UI and Mobile Technologies. Java R&D is one of the preeminent hi-tech information technology and consulting organization. Java R&D's IT and software solutions effectively respond to rapidly changing global IT needs. Java R&D offers best practices, technologies and agile business models that can help companies stay ahead in a changing economy and marketplace. Java R&D strongly values - Sincerity, Smartness and Hard work. Java R&D has a vision to grow and excel in years to come with a strong vision to have excellent employees associated and ensuring their job satisfaction to the fullest.

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About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
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Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
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Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Take handover from sales by understanding customers' persona, their pain points and expectation.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
Guide users on product features and train them to use it effectively.
Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
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Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
Rigorously measure onboarding time and improve it continuously.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
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Maintain regular communications with clients about new feature developments and enhancements to product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
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Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
Start organizing customer information and track your interaction with them in various tools.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently.
Should be able to add value to the overall process alignment owning some initiatives.
Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to onboarding and show improvements.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Ready to work in US Shift in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
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Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
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Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
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