Team Lead

About the Role

We are seeking an Engineering Manager to lead our engineering team in building and scaling complex products and integrations. Our systems are based on a microservices architecture, with a stack that includes Node.js (NestJS), ReactJS, GraphQL APIs, multiple databases (MongoDB, DynamoDB), and multi-cloud deployments (AWS & GCP).

You will play a critical role in ensuring that our software is secure, reliable, and scalable while enabling seamless integrations with platforms like Shopify, Easyecom, Clickpost, and a growing set of partner services that power our ecosystem.

Key Responsibilities

• Lead, mentor, and grow a team of backend, frontend, and full-stack engineers.
• Define and maintain technical direction for microservices-based systems and event-driven architecture.
• Guide engineers in building robust integrations with third-party platforms (e.g., Shopify, Easyecom, Clickpost) and internal services.
• Ensure best practices in API-driven development (GraphQL, REST, event streams) and system interoperability.
• Oversee cloud infrastructure across AWS & GCP, leveraging key AWS services (Lambda, S3, ECS/EKS, CloudFront, SQS/SNS, etc.) for distributed and scalable systems.
• Manage data infrastructure with MongoDB and DynamoDB, ensuring efficient, high-performance queries and resilience at scale.
• Partner with Product and Business stakeholders to align technical strategy with business goals.
• Implement processes for CI/CD, observability, incident management, and cost-optimized cloud operations.
• Conduct regular 1-on-1s, performance reviews, and foster a culture of psychological safety, accountability, innovation, and growth.

Qualifications

• 6+ years of software engineering experience, with at least 2+ years leading or managing engineering teams.
• Strong technical foundation in Node.js (NestJS), ReactJS, and API design (GraphQL, REST).
• Hands-on experience building and scaling microservices architectures.
• Familiarity with third-party integrations and e-commerce platforms such as Shopify, Easyecom, Clickpost, or similar services.
• Knowledge of working with MongoDB, DynamoDB, and distributed data systems.
• Expertise with AWS and GCP cloud environments (including container orchestration, serverless, and event-driven services).
• Experience implementing engineering best practices in CI/CD, observability, monitoring, and incident response.
• Strong leadership and people management skills with the ability to nurture talent, improve processes, and build a culture of excellence.

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

About Us

At Digilytics™, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business.

Founded by Arindom Basu (Founding member of Infosys Consulting), the leadership of Digilytics™ is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics™ leadership is focused on building a values-first firm that will stand the test of time.

We are currently focused on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. We are also developing a second product, Revel CI, focused on improving trade (secondary) sales to consumer industry clients like auto and FMCG players.

The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with a presence across India.

Website: http://www.digilytics.ai">www.digilytics.ai

• Know about our product
  • https://www.digilytics.ai/RevEL/Digilytics">Digilytics RelEL
  • https://www.digilytics.ai/RevUP/">Digilytics RelUP
• What's it like working at Digilytics https://www.digilytics.ai/about-us.html">https://www.digilytics.ai/about-us.html
• Digilytics featured in Forbes: https://bit.ly/3zDQc4z">https://bit.ly/3zDQc4z

 Responsibilities

• Experience with Azure services (Virtual machines, Containers, Databases, Security/Firewall, Function Apps etc)
• Hands-on experience on Kubernetes/Docker/helm.
• Deployment of java Builds & administration/configuration of Nginx/Reverse Proxy, Load balancer, Ms-SQL, Github, Disaster Recovery,
• Linux – Must have basic knowledge- User creation/deletion, ACL, LVM etc.
• CI/CD - Azure DevOps or any other automation tool like Terraform, Jenkins etc.
• Experience with SharePoint and O365 administration
• Azure/Kubernetes certification will be preferred.
• Microsoft Partnership experience is good to have. 
• Excellent understanding of required technologies
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Ability to both work in and lead a team and to deliver and accept peer review
• Flexible approach to working environment and hours to meet the needs of the business and clients

Must Haves:

• Hands-on experience on Kubernetes/Docker/helm.
• Experience on Azure/Aws or any other cloud provider.
• Linux & CI/CD tools knowledge.

Experience & Education:

• A start up mindset with proven experience working in both smaller and larger organizations having multicultural exposure
• Between 4-9 years of experience working closely with the relevant technologies, and developing world-class software and solutions
• Domain and industry experience by serving customers in one or more of these industries - Financial Services, Professional Services, other Retail Consumer Services
• A bachelor's degree, or equivalent, in Software Engineering and Computer Science

We looking for experienced and creative UI/UX Developers to join our growing team!

Requirements:

• Experience in building Web UI applications which integrate with the backend services
• Proficient and Expert in JavaScript with expertise in ReactJS and React based eco-system - Redux, React Native etc. to build applications in a modular way.
• Proficient in build and project management tools for UI projects - NodeJS, NPM, Webpack, Yarn, Babel, Linters etc.
• Intermediate level skills in designing UI tailored for the best UX experience - understanding of UX techniques.
• Experience of using other UI frameworks like AngularJS and some popular libraries like jQuery etc.

Responsibilities:

• Develop high-quality software design and architecture
• Technology research and evaluations
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Work directly with the existing and potential customers
• Collaborate with vendors to enhance the product
• Automate tasks through appropriate tools and scripting
• Review and debug code
• Perform validation and verification testing
• Document development phases and monitor systems
• Ensure software is up-to-date with latest technologies
• Technical on boarding of new hires

Compensation, Perks, and Differentiators:

• Healthcare
• Unlimited PTO
• Paid sick days
• Paid holidays
• Continuing education
• Equity and performance-based pay options
• As our company evolves, so do our benefits. We’re actively innovating how we support our employees.

Xfinito is building a portfolio of  new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.

Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.

Job Role: FULL STACK DEVELOPER-AWS

Roles And Responsibilities:

• Write well designed, testable, efficient code by using best software development practices.
• Work with agile teams as they perform feature level design, development, testing, performance analysis and document to ensure that software meets business needs
• Contribute to software architecture and design
• Develop the required technical pieces/ end-to-end solutions for multi layered applications on a variety of technology stacks
• Conduct code review to ensure code following the code best practices guidelines
• Support for deployment and maintenance applications
• Ability to lead a module development and take it to completion.

REQUIREMENTS:

• Knowledge of multiple front –end languages and libraries (e.g HTML/CSS, JavaScript, XML, jQuery)
• Familiarity with databases (e.g MySQL, MongoDB), web servers (e.g Apache) and UI/UX design and with common stacks
• Excellent communication, teamwork and organizational skills.
• Knowledge in OOP, design patterns, AWS containers, microservices, serverless implementation

EXPERIENCE:

We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness to challenge themselves with complex technical projects and provide iterative solutions that provide value each step of the way.

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company