Team Lead – Operations
· Must have work experience in a BPO of 1 year as a Team Lead
· Should be fluent in English and Hindi (able to clear Versant 4)
· Open to rotational shifts and week off (24/7 process)
· 6 day working
· Experience in Inbound calling
· Managing a team of at least 15 callers
· Must have qualities of a good leader
About NA
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Key Responsibilities:
Oversee the Day to Day running of Subscription orders across 4 major cities across India. Ensure Smooth Operations and a great customer experience.
These responsibilities can include:
1. Overseeing and developing an inventory management system to prevent stock outs
2. Should have 2-4 years experience in hotels/ restaurants/ cloud kitchens/ food industries.
3. Should have working experience in a cloud kitchen environment.
4. Should have worked on operational parameters of Swiggy & Zomato.
5. Should be able to handle cloud kitchen outlets.
6. Should be able to coordinate with vendors & stakeholders.
7. Coordinating with Operations Heads of other departments to ensure smooth operations
8. Ensuring that orders are prepared and dispatched in a timely manner so as to ensure customer satisfaction
9. Coordinating with Head Chefs to ensure Quality Control
10. Devising and presenting ideas and strategies, promotional activities
11. Ensure efficiency in Costing and Expenses
12. Locating new channels to increase revenue
Key skills for the role:
1. Candidates must be fluent in English.
2. Fluency in Hindi and Kannada are an advantage.
3. Communication skills and networking ability
4. Adaptability
5. Good teamwork skills
6. Strong attention to detail
7. Good organization and planning skills
8. Experience in a similar position would be an advantage
9. Analytical skills and the ability to recognize the demands on the side of the clients
- You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
- You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
- You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
- You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team
These initiatives aim to address fundamental knowledge failures in society – such as disabling mindsets, poor assimilation of knowledge inputs, poor thinking skills, inability of collectives to design solutions to their own challenges without depending on experts from outside, etc.
We have thus far worked on initiatives which have impacted millions of school children, college-going youth, police, rural housewives, youth in slums, etc. on areas as diverse as awakening self-esteem and an i-can attitude, nutrition education, behavioral change in AIDS, improved engagement with customers and citizens, etc.
One such major initiative is the Contributor Initiative. The goal of the Contributor Initiative is to build a “contributor mindset” in our country, wherein people focus on positive action and finding solutions rather than complaining, blaming, avoiding work, and chasing personal benefit at the cost of collective welfare.
Focus groups include university students, public services, teachers and other members of the education sector, and healthcare sector.
As an intervention leader, you will be responsible for scaling the initiative, which includes:
1. Putting together multi-stakeholder projects involving large public and government institutions, funding agencies/ corporate CSR, and the Foundation.
2. Managing current projects under the contributor initiative, which include two major State-level universities, covering several educational institutions.
3. Assembling the team to help scale the initiative.
What you will need to succeed in this role
1. A deep belief that the solutions to our country’s challenges lie within people themselves and not on financial and other resources (i.e., people are creators of their own destiny).
2. A track record in taking up complete responsibility for a large developmental/ knowledge intervention, and handling it independently, end-to-end.
3. This includes putting the team together, managing various stakeholders, and working with internal and external experts in various aspects of design and delivery of such initiatives.
4. An ability and willingness to reach out to various government, university and public service agencies, and help them recognize the importance of developing a contributor mindset within their organizations.
5. An ability and willingness to reach out to corporate CSR and funding agencies, and put together multi-stakeholder arrangements to ensure that the projects are successful on a sustainable basis.
An ability and willingness to replicate successes across projects, and thereby scale the initiative across the country.
Explore before you connect with us:
1. The Illumine Foundation website: https://illuminefoundation.org/
2. See the website on Illumine Foundation’s sister organization – Illumine Knowledge Resources – which has designed many of these initiatives (https://illumine.in/)
3. Watch videos on Contributorship (https://www.youtube.com/playlist?list=PL22BD127D49C2E9D7)
4. Read books/ webpages on contributorship (https://bookshelf.illumine.in/ - Change Books)
Location: Goregaon, Mumbai
Job Description:
We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.
Responsibilities:
- Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
- Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
- Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
- Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
- Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
- Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
- Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
- Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
- Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
- Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.
Qualifications:
- Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
- In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
- Proven experience in managing and leading technical support teams.
- Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
- Strong customer service orientation and a passion for delivering exceptional support experiences.
- Demonstrated ability to drive process improvements and optimize support operations.
- Familiarity with industry-standard support tools and systems.
- Bachelor's degree in computer science, information technology, or a related field (preferred).
It’s an amazing time to join Pocket FM as we continue shaping the future of audio entertainment both in India and globally. We are India's leading audio OTT platform with the largest collection of podcasts and audiobooks across a wide variety of genres and languages; and making our entry to the global audience. We are reimagining the traditional radio to build an internet-scale platform to bring together communities to share stories and spread knowledge. Our mission is to give voice to stories and wisdom.
Pocket FM has grown to 40Million + users with deep engagement of 3 billion+ minutes per month. We are a Series C funded start-up backed by some of the marquee investors like Tencent, Lightspeed, and
others Design at Pocket FM isn't one discipline working in isolation. Instead, we work in unison with every other team, infusing our user-centered and technology-empowered strategy across all areas of the
business. We value being close to the people we serve, so we embed our experts across business units and work with them as one. We still share design standards and systems across our community, things like
common tools, design, and language. But to create a truly cohesive experience for our users across products and platforms, we're all about collaboration.
Product Design -
Product Designers focus on delivering the best experience for listeners, creators, across all of ourproducts. We bring fulfillment and value to listeners and creators and make it easy for people to enjoyPocket FM daily, exactly how they want.
Design for scale -
Our experts create the technology that enables Pocket FM to learn quickly and scale easily. We build the frameworks, capabilities, and platforms needed to welcome the world's listeners, supporting
rapid growth in our users and business.
UX Writing -
Here at Pocket FM, UX Writing is part of Design. We specialize in intuitive user-centered content strategy and microcopy, but our work doesn't end there. We partner with design, tech, and product to create cohesive experiences with a consistent voice, ensuring we always sound like
About the Role -
We're looking for a UI/UX Designer to develop new and improve existing features and experiences for our products . You'll craft a strategy rooted firmly in user insights that paint an exciting vision of the future, and deliver on that vision through effective planning, interaction design, visuals, and
prototypes, you will be making our products more user-friendly and intuitive to attract and retain customers.
As the team responsible for Pocket FM, we build both consumer-facing and business products for various platforms. You will be part of the design team that combines interfaces and workflows and enhances user experience.
In this role you will be designing products and experiences that meet people's needs, You should be an analytical and creative designer who is able to grasp user needs and solve problems.
Responsibilities -
● Understand product specifications and user psychology
● Understand product specifications and user psychology
● Conduct concept and usability testing and gather feedback
● Creating personas though user research and data
● Gather and evaluate user requirements in collaboration with product managers and engineers
● Define the right interaction model and evaluate its success
● Develop wireframes and prototypes around customer needs
● Illustrating design ideas using storyboards, process flows and sitemaps
● Find creative ways to solve UX problems (e.g. usability and findability )
● Create elegant UI designs and high fidelity prototypes
Requirements -
● Proven experience as a UX designer, UI Designer or similar role
● Strong portfolio of design projects
● Background in project management and research
● Familiarity with interaction design and information architecture
● Proficient in Design software ( e.g. Figma, XD or sketch ),
● Problem solving aptitude
● Analytical mind with a business acumen
● Team spirit; strong communication skills to collaborate with various stakeholders
Good time-management and product management skills
Knowledge of front end development in Web, Android and/or iOS is a plus.
- Must have start-up Experience
- Prior experience in operations or category management is a bonus
- High sense of ownership and a penchant for excellence
Designation / Position | Manager - Data Entry Information Services (Data Entry & Market Research) |
Job Description (Minimum 250 characters)* |
• Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data. • Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects. • Establish rules and procedures for data sharing with upper management, external stakeholders etc. • Work closely with software engineering to define product requirements and coordinate resources Assist with reports and data extraction when needed. • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.) • Ensure digital databases and archives are protected from security breaches and data losses. • Troubleshoot data-related problems and authorize maintenance or modifications |
Keywords | •Real Estate background only. •Expert in Data & Market Research, •Proficient in MS Office (Excel, Access, Word etc.) •An analytical mindset with problem-solving skills. • Excellent communication and collaboration skills. |
Work Experience Required | 8-12Years |
CTC offered | 5-8 LPA (As per experience) |
Job Location(s) | Gurgaon |
Industry Type | Real Estate |
Functional Area | Data Entry, MIS, Ms Excel |
Qualification | Any Graduate with Team handling experience of Team Leaders, MIS Executive & Data Entry Executives. |
3 Mandatory Keywords | Real Estate, Good in Team Handling, Good in Excel, MIS, Data Management & Market Reaseerch |
Description
- Dynamic Professional in Leading & Driving the Telecalling Team, setting up Revenue Targets in line with Organisational Goals.
- Motivating & Mentoring team to achieve & Exceed Individual & Team Targets.
- Ability to forge alliances quickly.
- Provide team with a vision and objectives and manage key performance indicators.
- Set the monthly, weekly, daily Targets for the team and ensure that the targets are achieved.
Requirements
- MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
- 3 - 6 years of Business to Consumer (B2C) tele-sales experience is preferable.
- Awareness of the subjects taught from classes 5 to 12 across various boards/curriculum globally.
- Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Benefits
- Weekly incentives: Opportunity to earn incentives on a weekly basis.
- Perks and bonuses: Contests, parties, trips and much more!
- Medical Insurance: We provide medical insurance to all our employees.
- Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
- As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
- Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Job Description:
- As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.
- Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.
- Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city
- Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.
- Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.
- Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth
- Identifying, experimenting and executing innovative ideas for expansion
Desired Skills:
- Proven field sales experience (B2B or B2C)
- Team management skills to manage a field sales team
- Total Experience of 3 to 5 years with team management experience of minimum 1 year
What we have to offer-
- Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes
- Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world
- Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.