Team Lead – Operations
· Must have work experience in a BPO of 1 year as a Team Lead
· Should be fluent in English and Hindi (able to clear Versant 4)
· Open to rotational shifts and week off (24/7 process)
· 6 day working
· Experience in Inbound calling
· Managing a team of at least 15 callers
· Must have qualities of a good leader
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For a startup run by a serial founder:
Job Description :
- Architect and develop our B2B platform, focusing on delivering an exceptional user experience.
- Recruit and mentor an engineering team to build scalable and reliable technology solutions.
- Work in tandem with co-founders to ensure technology strategies are well-aligned with business objectives.
- Manage technical architecture to guarantee performance, scalability, and adaptability for future needs.
- Drive innovation by adopting advanced technologies into our product development cycle.
- Promote a culture of technical excellence and collaborative spirit within the engineering team.
Qualifications :
- Over 8 years of experience in technology team management roles, with a proven track record in software development and system architecture + Dev Ops
- Entrepreneurial mindset with a strong interest in building and scaling innovative products.
- Exceptional leadership abilities with experience in team building and mentorship.
- Strategic thinker with a history of delivering effective technology solutions.
Skills :
- Expertise in modern programming languages and application frameworks.
- Deep knowledge of cloud platforms, databases, and system design principles.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication skills with the ability to lead cross-functional teams effectively.
Intern's Key Responsibilities include:
1. Design, develop and deploy the product
2. Collaborate with the senior management, operations, and business team
3. Ensure quality and sustainability of the architecture
Must SKILLS:
1) ReactJS; React Hooks; JavaScript
2) Minimum 2 to 3 projects have to be Done in React
3) Must know Coding
4) Only Final Year B.E / B. Tech / Computer Science students can apply
BYJU'S IS HIRING FOR SALES ROCK-STARS
Role: Business Development Associate - Field Sales
Location: PAN INDIA
Probation Period: 2 Months CTC during probation period: ₹25,000/month CTC post probation period: ₹ 7 lacs(fixed) + ₹ 3 lacs(variable)
Role: Business Development Associate - Inside Sales
Location: Bengaluru
CTC during probation period: ₹25,000/month CTC post probation period: ₹ 5 lacs(fixed) + ₹ 2 lacs(variable)
Note: This is an individual contributor role in an employee-oriented, high performance environment. You will be working 5 days a week with Mondays and Tuesdays being week-off.
BASIC REQUIREMENTS: *Bachelor's Degree
*Ready to relocate
*Excellent communication skills
*Decent negotiation & convincing skills
*Comfortable with long working hours and field visits
PERKS: *Amazing work environment
*Best in the industry incentive structure
*International trips and bonus rewards for top performers
*Excellent career growth Opportunitties
- Developing chatbots and voice assistants on various platforms for diverse business use-cases
- Work on a chatbot framework/architecture using an open-source tool or library
- Implement Natural Language Processing (NLP) for chatbots
- Integration of chatbots with Management Dashboards and CRMs
- Resolve complex technical design issues by analyzing the logs, debugging code, and identifying technical issues/challenges/bugs in the process
- Deploy applications using CI/CD tools
- Designing and building highly scalable AI and ML solutions
- Ability to understand business requirements and translate them into technical requirements
- Open-minded, flexible, and willing to adapt to changing situations
- Ability to work independently as well as on a team and learn from colleagues
- High adaptability in a dynamic start-up environment.
- Experience with bot multi-lingual utilization (preferred)
- Experience with bot human escalation
- Ability to optimize applications for maximum speed and scalability
- Come up with new approaches and ideas to improve the current performance of Chatbots across multiple domains and build a highly personalized user experience.
QUALIFICATIONS : B. Tech/ B.E. /M. Tech or a related technical discipline from reputed universities
SKILLS REQUIRED :
- Minimum 3+ years- of experience in Chatbot Development using the Rasa open-source framework.
- Hands-on experience building and deploying chatbots.
- Experience in Conversational AI platforms for enterprises using ML and Deep Learning.
- Experience with both text to speech and vice versa transformation incorporation.
- Should have a good understanding of various Chatbot frameworks/platforms/libraries.
- Build and evolve/train the NLP platform from natural language text data being gathered from users on a daily basis.
- Code using primarily Python.
- Experience with bots for platforms like Facebook Messenger, Slack, Twitter, WhatsApp, etc.
- Knowledge of digital assistants such as Amazon Alexa, Google Assistant, etc.
- Experience in applying different NLP techniques to problems such as text. classification, text summarization, question & answering, information retrieval, knowledge extraction, and conversational bots design potentially with both traditional & Deep Learning
- Techniques - NLP Skills/Tools: NLP, HMM, MEMM, P/LSA, CRF, LDA, Semantic Hashing, Word2Vec, Seq2Seq, spaCy, Nltk, Gensim, Core NLP, NLU, NLG, etc.
- Should be familiar with these terms: Tokenization, N-Grams, Stemmers, lemmatization, Part of speech tagging, entity resolution, ontology, lexicology, phonetics, intents, entities, and context.
- Knowledge of SQL and NoSQL Databases such as MySQL, MongoDB, Cassandra, Redis, PostgreSQL
- Experience with working on public cloud services such as Digital Ocean, AWS, Azure, or GCP.
- Knowledge of Linux shell commands.
- Integration with Chat/Social software like Facebook Messenger, Twitter, SMS.
- Integration with Enterprise systems like Microsoft Dynamics CRM, Salesforce, Zendesk, Zoho, etc.
MUST HAVE :
- Strong foundation in the python programming language.
- Experience with various chatbot frameworks especially Rasa and Dialogflow.
- Strong understanding of other AI tools and applications like TensorFlow, Spacy, and Google Cloud ML is a BIG plus.
- Experience with RESTful services.
- Good understanding of HTTPS and Enterprise security.
What is the role?
We are looking for a performance marketer who can profoundly understand the user and plan search engine and display advertising to generate MQLs. You are someone who likes working with data and insights and making decisions based on it. You should be able to lead multiple performance marketing initiatives like Google Ads, Linkedin Ads, Facebook Ads, Display Ads, GDN, Bing Ads etc in international markets like MENA, USA, EMEA & SEA. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.
Key Responsibilities
- Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
- Define and execute the SEM & performance marketing strategy. It will include work like demand generation, landing pages, keywords research, Ad copies, competition research & analytics.
- Work closely with a range of cross-functional teams - product, design, marketing, and sales to craft highly effective, data driven campaigns on Google Adwords, Linkedin & Facebook.
- Understand and analyze campaigns regularly and optimize the CTR, CPL & CPA.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- Expertise in Google Adwords campaigns for international markets.
- Experience working on marketing or growth throughout a product’s lifecycle.
- Working experience in SaaS, preferably for international markets.
- Hands-on experience in Google Analytics, Google AdWords, Linkedin Ads, Facebook Ads, Hubspot CRM, Landing pages and Webflow.
Who will you work with?
You will be working closely with the growth marketing head and the marketing team members.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of work, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.
We are
A fast-growing PE funded Fintech SaaS company based in Bangalore with offices in Delhi, Mumbai, California, New York, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 2000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Are you passionate about content and social media? Would you like to put your creativity and knowledge into practice? Are you someone who can interview random people on the street and make it entertaining? Are you the one who is skilled at shooting, editing and making videos? Are you a real digital addict that is available part time for a duration of 6 months? Are you currently in your bachelor's degree studying business or communications?
Then our Social Media Specialist position might be just for you! We are looking for a hungry intern with a strong interest in digital and who is ready to give 110% in a fast-paced cross-functional work environment (remote). You are flexible, curious, entrepreneurial and do not shy away from responsibilities.
A few words about us:
India's first disruptive EdFinTech start-up for pre-teenagers- Good Good Piggy is an online piggy bank and behavioral rewards platform...doubling up as an investment channel to build financially responsible children!
What Would You Do During Your Internship
- Create engaging reels and tiktok (and/or outsource this effectively)for our social media platforms
- Help manage the day-to-day handling of all social media channels including LinkedIn, Facebook, Twitter, Instagram, and TikTok, adapting content to suit different channels
- Manage and facilitate social media communities by responding to social media posts and direct messages
- Research and evaluate the latest trends and techniques in order to recommend improvements to increase performance of our social media platforms.
- Creating entertaining, interesting and fun reels to help increase the reach, impressions and followers of our digital audience(s).
- Writing and creating (video) content in English and Hindi.
What Do You Need To Succeed
- You live and breathe social media
- You are a fluent English speaker and possess outstanding copywriting skills
- You have an eye for video editing and shooting, and can design visuals for social media posts (Canva)
- You take initiative and are consistently proactive
- You have a creative mind, and you are a good organizer.
- You are highly organized and detailed-oriented
- You are a team player and able to work independently.
- You are a positive person, eager to learn and grow
- It’s a big plus if you’ve already had some hands-on experience running Social Media channels for another organization
- You are available 10 hours a week, and can respond to the deliverables assigned to you proactively
- You are interested in working in an internationally oriented environment
What Would You Get
- Access to India’s fastest-growing Fin-tech network
- Lots of room for personal and professional development
- A tall stipend of Rs. 4500/ pm
- An international team and lots of banter!
- Experience, and an opportunity to grow within and outside our company
We are looking for a senior .NET Core professionals with 2+ years of development experience, who thrive on challenges and desires to make a real difference in the business world.
You are required to have skills in the following areas:
- 2 to 4 years of experience in. NET Core development.
- Knowledge and Hands-on experience of at least 2 years on ASP.Net, C#, MS SQL Server, Restful, C# 3.5/4.0, MVC
- Desirable Skills: Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities.
- Solid understanding of best practices in web application development.
- Exceptional attention to detail and design.
Position Summary:
Technology Lead provides technical leadership with in-depth DevOps experience and is responsible for enabling delivery of high-quality projects to Saviant clients through highly effective DevOps process. This is a highly technical role, with a focus on analysing, designing, documenting, and implementing a complete DevOps process for enterprise applications using the most advanced technology stacks, methodologies, and best practices within the agreed timelines.
Individuals in this role will need to have good technical and communication skills and strive to be on the cutting edge, innovate, and explore to deliver quality solutions to Saviant Clients.
Your Role & Responsibilities at Saviant:
• Design, analyze, document, and develop the technical architecture for on-premise as well as cloud-based DevOps solutions around customers’ business problems.
• Lead end to end process and setup implementation of configuration management, CI, CD, and monitoring platforms.
• Conduct reviews of design and implementation of DevOps processes while establishing, and maintaining best practices
• Setup new processes to improve the quality of development, delivery and deployment processes
• Provide technical support and guidance to project team members.
• Upgrade by learning technologies beyond traditional area of expertise
• Contribute to pre-sales, proposal creation, POCs, technology incubation from technical and architecture perspective
• Participate in recruitment and people development initiatives.
Job Requirements/Qualifications:
• Educational Qualification: BE, BTech, MTech, MCA from a reputed institute • 6 to 8 years of hands-on experience of the DevOps process using technologies like Dot Net Core, Python, C#, MVC, ReactJS, Python, Android, IOS, Linux, Windows
• Strong hands-on experience of the full life cycle of DevOps: DevOps Orchestration/Configuration/Security/CI-CD/Release Management and Environment management • Solid hands-on knowledge of DevOps technologies and tools such as Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet, JIRA, TFS, Git, SVN, various scripting tools, etc. • Solid hands-on knowledge of containerization technologies and tools such as Docker, Kubernetes, Cloud Foundry • In-depth understanding of various development and deployment architectures from a DevOps perspective
• Expertise in Grounds-up DevOps projects involving multiple agile teams spread across geographies.
• Experience in a various Agile Project Management software /techniques / tools
• Strong analytical and problem solving skills
• Excellent written and oral communication skills
• Enjoys working as part of agile software teams in a startup environment.
Who Should Apply?
• You have independently managed end-to-end DevOps projects, including understanding requirements, design solutions and implementing, setting up best practices with different business domain over last 2 years.
• You are well versed with Agile development methodologies and have successfully implemented them across at least 2-3 projects
• You have lead development team of 5 to 8 developers with Technology responsibility
• You have served as “Single Point of Contact” for managing technical escalations and decisions
● Inbound calling for customer service.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Provide accurate, valid and complete information by using the right methods/tools.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts.
● Follow communication procedures, guidelines and policies.
● Take the extra mile to engage customers.