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FOUNDED
2004
TYPE
Services
SIZE
20-100
STAGE
Profitable

Jobs at Home Serve

Team Lead

at Home Serve

Founded 2004  •  Services  •  20-100 employees  •  Profitable
Technical support
Customer Relationship Management (CRM)
Customer Support
Customer Retention
Team Management
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Chennai
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2 - 4 yrs
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₹4L - ₹4.2L / yr

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

 

Objectives of this Role

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Meet customer service department sales targets, generating sales leads when opportunities arise

 

Skills and Qualifications

  • Successful experience in a corporate environment
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems and alleviate conflicts or escalate tactifully
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team
Job posted by
MadhuMitta Thoguluva

Content Creator/ Content Writer

at Home Serve

Founded 2004  •  Services  •  20-100 employees  •  Profitable
2D computer graphics
Unity 3D
3D computer graphics
Video Editing
Videography
Photography
Adobe Illustrator
Adobe After Effects
Adobe Premiere Pro
Content Writing
Content Strategy
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Chennai
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1 - 2 yrs
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₹4L - ₹4.5L / yr
Responsibilities
 
· Work closely with our Marketing Head to develop, create, and produce videos, including promotional, product, marketing, and company videos.
 
· Create and edit video content for multi-platform use and distribution across social media channels (Facebook, Youtube, Instagram, Facebook Stories, Instagram Stories, etc).
 
· Editing both live action and animation projects
 
· Editing audio and sound design on projects
 
· Manage media assets and archiving on all company projects
 
· Create motion graphics and animations using 2D and 3D applications for marketing and promotional usage.
 
 
Experience Guidelines
 
· Real world videography and production experience. (DEMO Reel is a MUST)
 
· Knowledge of the video production process: directing, filming, interviewing, boarding, editing, encoding, uploading, and managing media.
 
· Production skills: photography and videography, camera operation, sound, lighting, and quality sound capture.
 
· Proficient in Adobe Creative Cloud suite of programs (Premiere, After Effects, Audition, Illustrator, etc.)
 
· Strong understanding of post-production workflow
 
· Good knowledge of contemporary cameras, file formats, codecs, and their proper handling in a post workflow
 
· Must be extremely organized and able to successfully reach multiple deadlines at once
 
· Audio post production experience is a plus (recording, mixing, scoring, etc)
 
· Self-driven and motivated.
Job posted by
MadhuMitta Thoguluva
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