DSNL
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1. Responsible for test creation, testing, and test results review
2. Defining the scope of testing within the context of each release / delivery
3. Planning, deploying and managing the testing effort for any given engagement
4. Manage all test activities and report progress on a regular basis.
5. Continuously improve the efficiency and effectiveness of testing through the use of appropriate tools and methodologies
6. Work with development teams to log, track and resolve issues
Primary skill test
1. Extensive hands on test experience within Agile projects, with a strong understanding of the Sprint and release testing life cycles
2. Experience of leading team
3. Proactive in managing test dependencies, coordinating test coverage and execution
4. Knowledge and experience in working with Linux, Manual testing
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NO NIGHT SHIFTS FOR GIRLS
SALARY - 10K-15K
Hindi - Preferred
Job description
Roles and Responsibilities
- Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
- Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
- Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
- Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
- Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
- Go the extra mile to query resolution, request completion and process closure
- Productive contribution to team effort by accomplishing the results as needed
Desired Candidate Profile
- 0 - 1 years in customer care background
- Must be fluent in Hindi & English. Multilingual will be added advantage
- Telephone etiquette, ability to comprehend and effective listening skills
- Focus on quality control measures and processes
- Problem Solving Acumen and conflict resolution skills
- Multi-tasking ability with a keen sense of detail
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