
We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
Skills and Qualifications
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactifully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team

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Hello,
Greeting from DevCare Solutions!!!
Kindly Check the Roles and Responsibilities of US Non IT Recruiter
• Responsible for handling Non-IT requirements from US based clients.
• Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
• Sourcing from Job Portals (Indeed, Monster, Dice, Career builder), Making job postings on the Job Portal.
• Must be having capability to work with a team or individually.
• Maintain close contact with candidates/Vendors/ recruiters/offshore team.
• Publish progress report to management every week.
About us: www.devcare.com
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say, about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift – Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provide in the company
Benefits
Incentive for every placement
EPF
Health Insurance
Food
Holiday Bonus
- Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
- Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
- Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
- Contribute and take ownership for various project related tasks / planning activities as the programme evolves
- Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
- Demonstrate ability in planning consulting/functional work & ownership of project outcomes
Qualification: MBA(Tier 1 B-School)
Have you streamed a program on Disney+, watched your favorite binge-worthy series on Peacock or cheered your favorite team on during the World Cup from one of the 20 top streaming platforms around the globe? If the answer is yes, you’ve already benefitted from Conviva technology, helping the world’s leading streaming publishers deliver exceptional streaming experiences and grow their businesses.
Conviva is the only global streaming analytics platform for big data that collects, standardizes, and puts trillions of cross-screen, streaming data points in context, in real time. The Conviva platform provides comprehensive, continuous, census-level measurement through real-time, server side sessionization at unprecedented scale. If this sounds important, it is! We measure a global footprint of more than 500 million unique viewers in 180 countries watching 220 billion streams per year across 3 billion applications streaming on devices. With Conviva, customers get a unique level of actionability and scale from continuous streaming measurement insights and benchmarking across every stream, every screen, every second.
What you get to do in this role:
Work on extremely high scale RUST web services or backend systems.
Design and develop solutions for highly scalable web and backend systems.
Proactively identify and solve performance issues.
Maintain a high bar on code quality and unit testing.
What you bring to the role:
5+ years of hands-on software development experience.
At least 2+ years of RUST development experience.
Knowledge of cargo packages for kafka, redis etc.
Strong CS fundamentals, including system design, data structures and algorithms.
Expertise in backend and web services development.
Good analytical and troubleshooting skills.
What will help you stand out:
Experience working with large scale web services and applications.
Exposure to Golang, Scala or Java
Exposure to Big data systems like Kafka, Spark, Hadoop etc.
Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Location: Bangalore
Immediate joiners to 15 days joiners preferred
Skills: C#, ASP.NET, ENTITY FRAMEWORK, Dotnet fullstack development
###Are you a React Native Developer?
This is not a usual job description where after reading the roles and responsibilities you are still unclear about the work you’ll be doing and how your contributions will impact the customers.
Here, we’ll tell you exactly what you’re getting into and you decide for yourself if we’re worthy of your application.
Deal? Let’s do it!
About Us:
StockPe is gamifying financial education for young Indians thereby making them financially educated. We are a small team of awesome people who are in love with finance.
Team, culture & stuff!
Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality. Not us. Here are some of our core values to give you a sense of who we are as a team:
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Customer is our religion
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Freedom and Responsibilities - We give you a deadline and you have the freedom to do it according to you
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The team is above everything
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Simplify and innovate - No complex process in StockPe, always make it simple through innovation
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Experiment and think big - Nothing is exciting than this, constantly experiment with things and think out of the box
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Shap up or ship out - We provide weekly feedback on your performance to help you grow
Not convinced yet? Okay, here’s the fun stuff:
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We don't track time - Flexible working hours :
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Remote first - Work from anywhere
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The young and geographically distributed team across India
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Save & invest - We help you invest some portion of your stipend for your future
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We do parties and crack lame jokes
Your Impact:
As a financial education platform, we expect you to have a holistic understanding of finance/capital markets (Stocks, etc).
StockPe is a highly collaborative environment and we are looking for a capable team member, skilled in eliciting, capturing, and integrating ideas into our mobile app. We expect strong logic building and great attention to time management.
Responsibilities:
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Build pixel-perfect, smooth UIs across mobile platforms.
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Diagnose and fix bugs and performance bottlenecks for performance that feels native
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Writing reusable, testable, and efficient code.
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Maintain and write high-quality code to ensure the product is seamless and bug-free.
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Participate in Agile development, POC development, brainstorming, etc.
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Coordinate and collaborate with other members for smooth and swift development.
Skills required:
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Expert-level knowledge of React Native
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Good working knowledge of state management library Redux
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Good knowledge of REST APIs and WebSockets
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Good grasp of JavaScript language and its nuances, including ES6+ syntax
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Experience in 3rd party integration
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An avid follower of the best practices, optimization strategies, and design pattern
About Maxpay: Our goal is to make digital payments so easy, safe, and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer-centricity.
At Maxpay, we take extra care to make sure you give your best at work, Every day! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.
Being enthusiastic about tech is a big part of being at Maxpay,.
If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing your dreams with purpose and speed, join us!
At Maxpay, we are looking for skilled Android developers who are passionate about solving digital payment problems for over a billion Indians.
Responsibilities:
- Work with product and UX teams to design, build and extend consumer-facing mobile products.
Requirements:
- Technically Hands-on, prior experience with scalable Architecture.
- Bring 1-6 years of software engineering and product delivery experience, with a strong background in algorithms.
- Excellent command over Data Structures and Algorithms.
- Strong problem-solving and analytical skills.
- Deep technical knowledge of Android application development.
- Proficient in Java with experience in memory management and caching mechanisms specific to mobile devices and embedded systems.
- Strong UI design exposure and experience in making apps work intuitively.
- Optimize mobile products for performance and a fabulous hyper-local experience.
- Knowledge about delegates, protocols, notifications, and application life cycle.
- Knowledge about Push notification services.
- Knowledge about third-party SDK integrations.
- Experience preferred 2 To 8 years.
- Required Education Bachelor Of Engineering(B.E).
Technical Skills : Node.js, Restful, Express, React.js, Redux, MongoDb
- Previous working experience as a MEAN/MERN Stack Developer for at least 2 years.
- In depth knowledge of React.js, Angular.js, NodeJS, ExpressJS.
- Experience implementing applications using React.js and Angular.js.
- Experience creating front end applications using HTML, React and Angular.
- Hands on experience with JavaScript Development on both client and server-side
Preferred Qualifications & Desired Competencies:
- Can-do attitude and bring a go-getter
- Ability to learn new technologies quickly.
- Self-motivated, results-driven individual and passionate about work.
- Excellent communication skills and problem solving skills
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
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Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
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Six Sigma BB |
BB Certified |
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Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
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Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
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Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
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Influence |
Adapts rationale to influence others |
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Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
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Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
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Conflict Management |
Preventing, managing and/or resolving conflicts |









