We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
Skills and Qualifications
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactifully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
About Home Serve
Similar jobs
Candidate Profile -
- Should have worked either as a Key Account Manager with E-Com platform/ P&L Lead
- Good Understanding of the Amazon ecosystem and managing AMS campaigns
- Proven work experience in E-Com of at least 3-4 yrs. Proficient in P&L Management, operations, and data analytics
- Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills
Role Description -
This is a crucial role spanning across top e-commerce customers. A key responsibility of this role is to own, manage, and build the P&L for the channel.
1)This role would be responsible for driving key projects and delivering the AOP for the MP team aligning with various internal stakeholders such as KAMs, category managers, supply chain, and finance teams.
2) Develop strategic plans for our brand in line with business and sales objectives.
3) Complete responsibility for volume forecasts, supply chain efficiency, and account reconciliations.
4) Deliver and exceed on growth, revenue, and market share objectives
We’re looking for an experienced software Tester (Manual and Automation) to work with Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.
Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋♀️ The role & what we are looking for:
Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
- We’re all super chill.
- Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are super punctual.
- We know what we are working on and aren’t clueless.
- We’re more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet? Okay, here’s the fun stuff:
- Flexible leave policy. Yeah, it’s truly flexible. We trust you.
- We have a flexible remote work policy in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
- Annual workstations at exotic destinations. Subject to change and hitting milestones.
- Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.
📄 The role & what we are looking for:
🧑💻 Responsibilities:
- Reviewing software requirements and preparing test scenarios.
- Executing tests on software usability.
- Analyzing test results on database impacts, errors or bugs, and usability.
- Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
- Interacting with clients to understand product requirements.
- Participating in design reviews and providing input on requirements, product design, and potential problems.
- Take full ownership of the module starting from architectural and design decisions to shipping.
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun.
What are you going to do?
- Understand business use cases/user stores and develop test cases/scripts
- Perform manual QA testing including functional testing, regression testing, system testing, white box testing, and black box testing
- Participate in the review and analysis of business requirements, functional specifications and design documents
- Collaborate with project team members on development and customer needs
- Solid knowledge of QA testing methodologies, concepts, processes, and documentation
- Ability to automate at UI/API/Database level and apply the same in their testing
- Required knowledge of DB testing and API testing with tools like Postman etc, along with performance testing.
- Solid experience working with web-based user interfaces, and mobile applications.
- Dedication to product excellence and software testing best practices
- Flexibility and adaptability to a rapidly changing environment
- Creatively think outside the box to identify potential problems, and increase coverage for testing framework
You Need To Have
- 3+ years of relevant software testing experience
- Good in Test Plan, Estimation techniques and testing methodologies.
- Good in Requirement understanding and preparing requirement traceability matrix
- API testing with Postman and other similar tools
- Good in Selenium Scripts and framework designing
- Knowledge of scripting with any programming language is a plus.
- User interfaces testing, mobile applications testing of Android and iOS
- Load testing and performance testing with different tools like JMETER
- Knowledge of API documentation tools like Swagger etc.
- Should have experience using ReAssured with Debugging skills
- Basic Security testing tools knowledge is an add-on.
❕Bonus:
- Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
- Passionate about leveraging technology for supporting product delivery in the Hospitality space.
- Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
- Excellent leadership skills, including the ability to manage multiple assignments at a time.
Responsibilities
- Develop deep understanding about the offering and market for technology learning product
- Understand customer segments (technology professionals) and needs/pain areas for them
- Counseling experienced professionals via call, email or video call on which program will be useful to their career progression and suggest the best options
- Managing entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
- Planning for daily, weekly and monthly targets, updating and maintaining MIS reports
- Bring market & consumer insights to influence product & offering
Desired Qualifications
- 1-3 years of exp in Inside sales/telesales experience in a B2C environment (tech education industry preferred)
- Exposure to technology skills or willing to learn & understand them is key
- Consistent track record of achieving revenue targets ( Monthly / Quarterly)
- Excellent written & spoken english and pitching skills
- Proficient in Excel, Reporting skills
- Hunger to learn & grow everyday
Compensation: Note: Fixed Component: between 4 - 7 LPA (based on the interview performance and slightly negotiable based on prev experience, ctc and interview performance) Variable Component: upto 3 LPA
Application Link-
Job Responsibility:
- Experience in building both front-end and back-end of the website
- Knowledge of WordPress Plugins
- Excellent and written and verbal communication skills with proven fluency in English
- Good understanding of Web architecture
- Analysing website performance and troubleshooting errors
- Conducts Wordpress design/development research and performs discovery analyses for new client projects, including content reviews and wireframing.
- Creates Wordpress design/development strategies based on research.
- Stay up-to-date with new web technologies.
Company Website: https://theempiremedia.in/
to constantly expand their technical knowledge and ability with the latest industry trends.
Available Positions: 10+
General skills required
• 3 - 6 years of experience in software development.
• Ability to work independently or with minimal support.
• Required knowledge of Project Management methodologies like Agile and Kanban.
• Ability to mentor or lead junior team members.
• Able to estimate, plan and schedule deliveries.
• Fluency in English language (Reading, writing & speaking)
Required Competencies
• Can write clean, scalable code in C# language.
• Rich ability to solve problems using Microsoft’s .NET Infrastructure.
• Experience of developing Web applications using ASP.NET MVC 5.0 or ASP.NET Core, Blazor
framework, & web API knowledge.
• Experience of using Relational & Non-relational Databases with strong knowledge of SQL and
ORM model like Entity Framework Core with proven experience in data structure patterns, their
usage, and performance implications with specific applications of .NET Collections and LINQ.
• Knowledge of Industry standard Authentication & Authorization technics with best security
practices.
• Experience with delegates, thread management, multi-threading using Parallel libraries.
• Strong knowledge of DevOps, CI/CD implementation and automated testing frameworks and
Deployment technics.
• Azure cloud resource deployment/administration/development experience.
Preferred Competencies
• Third party UI Frameworks experience like DevExpress, Telerik.
• NoSQL Databases knowledge like Cosmos DB, Mongo, Azure Table Storage
• Python language knowledge, ML & AI related experience.
• Azure Active directory, Office 365, Dynamics 365, Power BI, Serverless apps
• Experience of developing chat bots using Microsoft Bot framework.
Educational Competency
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Work location
• Remote work (Work from Home)
o Virtual Machine will be provided for work, Physical machine need to be arranged by
oneself.
o Required broadband network minimum 16mbps & electricity backup option.
o Comfortable & Calm working environment.
• Work in Japan
o There is possibility to work in Japan for the consistently performing candidate.
Why you should apply - https://www.andaze.com/en/job/
• Maintain your skill set to latest industry standard technology.
• Pursue your career goal as Cloud Software Architect.
• Ensure your personal growth while working in Japanese firm that highly focused on exceptional
quality and world class solutions.
• Flexible working hours and 5 days week.
About Andaze - https://www.andaze.com/en/
Andaze is Japan based next-generation software developer, which offers consulting services to
develop solutions that are built around mainly Microsoft technologies. Our proposals are designed to
solve our clients’ challenges by tapping into modern technologies and cutting-edge industry trends.
Backed by deep understanding, dogged tenacity, collaborative approach, and expert know-how, Andaze
helps our clients capitalize on the solutions best suited for them
Job Description
- Developing and supporting ASP.NET, C#, web applications, using MVC 5 and .NET Core
- Developing and supporting SQL database structures, using Entity Framework code first
- Utilizing frameworks such as Bootstrap and CSS for responsive web design
- Follow established development standards and processes which help to consistently deliver high quality applications.
- Continue development of skills and expertise on current and emerging technologies.
Requirements
- 3 to 9 years of experience developing C# .NET applications
- Experience with .NET Core 2.1 and or 4.5, MVC frameworks, Web API, Entity Framework 6 or above
- Experience with SOLID design principles
- Excellent communication and documentation skills is a must
- Experience with agile development process including scrums, Kanban boards, sprint reviews, and backlog grooming sessions
- Experience with front end technologies such as Bootstrap, CSS, JavaScript, and other front-end libraries such as VueJS, React, or Angular
- Experience with Microsoft Azure, including the Portal and DevOps