We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs with a goal of complete satisfaction
Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
Meet customer service department sales targets, generating sales leads when opportunities arise

Skills and Qualifications

Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflicts or escalate tactifully
Ability to multitask, manage time, and prioritize
Able to work individually and as a team

Objectives of this Role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs with a goal of complete satisfaction
Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
Meet customer service department sales targets, generating sales leads when opportunities arise

Skills and Qualifications

Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflicts or escalate tactifully
Ability to multitask, manage time, and prioritize
Able to work individually and as a team

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About Home Serve

Founded :

2004

Type :

Services

Size :

20-100

Stage :

Profitable

About

Home Serve's Mission is to be the Customer's Preferred Service Solution Our Philosophy of Home Serve At Viveks, we've always believed in offering more to our customers. And Home Serve is just one more way of doing that. Its our way of giving you peace of mind through world-class service. Now you can say goodbye to endlessly chasing carpenters, electricians, plumbers and technicians for your home repairs. Home Serve is here. A one stop solution for all your carpentry, electrical, plumbing, consumer durables and kitchen appliance repairs. Home Serve brings you the expert services of trustworthy technicians for anything that needs to be fixed in your home.

MadhuMitta Thoguluva

Connect

Company social profiles

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