Team Lead

Key Responsibilities

1. Sourcing and Procurement

• Identify, evaluate, and onboard suppliers and vendors for various products and services
• Compare suppliers based on pricing, quality standards, delivery timelines, and reliability
• Negotiate contracts, pricing, payment terms, and delivery conditions to achieve cost efficiency

2. Purchase Order Management

• Prepare and issue purchase orders with accurate specifications, quantities, and delivery schedules
• Track purchase orders and follow up with suppliers to ensure on-time delivery
• Coordinate with internal departments to align procurement requirements
• Resolve discrepancies related to purchase orders, invoices, and deliveries

3. Inventory Management

• Monitor inventory levels to ensure uninterrupted operations
• Coordinate with warehouse and logistics teams for timely stock replenishment
• Assist in inventory planning to minimize excess stock and avoid shortages

4. Supplier Relationship Management

• Develop and maintain strong, long-term relationships with suppliers and vendors
• Address supplier performance issues, quality concerns, and delivery delays
• Conduct regular supplier performance reviews

5. Compliance and Documentation

• Ensure all procurement activities comply with company policies, procedures, and statutory regulations
• Maintain accurate records of purchases, supplier contracts, pricing, and procurement documentation
• Support audits and internal reviews by providing required procurement data

Skills and Qualifications

Required Qualifications

• Proven experience in the Purchase/Procurement field or a similar role, preferably in a relevant industry
• Strong understanding of procurement processes, policies, and best practices
• Excellent negotiation, communication, and interpersonal skills
• Strong analytical, problem-solving, and decision-making abilities
• Proficiency in MS Office (Excel, Word, Outlook)
• Hands-on experience with ERP systems for purchase and inventory management

Preferred Skills

• Ability to manage multiple priorities in a fast-paced environment
• Strong coordination skills with internal teams and external vendors

Job Summary

We are seeking a detail-oriented and proactive Tender Executive to manage tender submissions on GeM, e-procurement portals, and other government platforms. The role includes tender searching, documentation, coordination, and ensuring timely bid submission.

Key Responsibilities:

• Identify, track, and evaluate Government & Private tender opportunities through GeM, e procurement portals, and other tender platforms.

• Collect and analyze tender documents including eligibility criteria, specifications, scope of work, and terms & conditions.

• Coordinate with internal departments to gather required technical, financial, and administrative documents.

• Prepare and submit bids (technical & financial) within deadlines and ensure compliance with all tender requirements.

• Handle bid uploading, bid revisions, and documentation as per tender norms.

• Maintain records of submitted tenders, follow-ups, clarifications, and result tracking.

Required Skills & Competencies:

• Mandatory: Strong working knowledge of GeM (Government e-Marketplace) and various e procurement portals.

• Understanding of tender lifecycle, bidding procedures, technical bid, and financial bid.

• Proficiency in MS Office (Word, Excel, PDF handling).

• Strong documentation, communication, and coordination skills.

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

 Fresher Most Welcome (Education Background – Marketing only)

 Must have Good Knowledge with Marketing

 Must have Knowledge with Product Sales

 Experience with Product Sales or Marketing (Plus Point)

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

Roles & responsibilities

• Learn & understand our products/services, and our current/ prospective clients well.
• Understand client pain points, requirements and correlate our solutions and client requirements.
• Source new sales opportunities through outbound reach, cold emails, chats or phone calls, or anything to reach out to prospective customers.
• Respond, engage and qualify inbound leads and inquiries.
• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities.
• Execute planned sales activities and develop a target list of high potential new customers.
• Resolve client complaints regarding sales and services.
• Achieve monthly & quarterly targets.
• Perform effective online demos to prospects.
• Effectively communicate and collaborate with the internal engineering team to provide the best product/ solution to the client.

Desired Candidate Profile: -

• Candidates should have 0- 2 years of sales experience, (solution sales approach) preferably in a high-tech environment and/ or Internet technology environment.
• Consistent track record of success in closing business, and creating and managing a pipeline of opportunities.
• Highly motivated and professional with excellent communication skills.
• Highly confident and goal-oriented.
• Ability to communicate with senior-level management
• Good leadership and team working skills.
• Must possess the highest level of ethics and integrity.

We are seeking talented, motivated engineers who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. 

As a Product Support Engineer, you will collaborate with the Engineering, Product and Support teams to ensure the designed product and service is fully operational with streamlined processes and procedures for addressing reported bugs and anomalies. Production Support Engineers will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. 

This is a programming role which requires a good understanding of Java along with solid debugging skills so complex workflows can be debugged and solved. You will own the code you push to production

To be successful, you must be an excellent team player and self motivated person who can carry out duties with minimal supervision.

Skills you need to have:

• A good understanding of SQL

• An understanding of Java and Java design patterns

• L4 support

• Good debugging and problem solving skills

• Excellent communication

Bonus Skills:

• An understanding of SpringBoot and ORM's