We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
Skills and Qualifications
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactifully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
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Job Description
This is a remote position.
We’re in search of a React-Native architect who can build excellent
react-native applications with clean code.
Requirements
Must-haves:
1. You need to be excited about the problem that we are trying to solve
2. 2+ years of experience building applications in React Native
3. Build pixel-perfect, buttery smooth UIs across both mobile platforms.
4. Strong JS fundamentals
5. Experience with iOS or Native Android development experience
6. Ability to give clarity and communicate well with the team, including
Product, Backend and Dev-Ops (if and when needed)
7. Ability to use profiling tools well, getting to root causes of bugs fast
8. Ability to pick and work on adjacent technologies if and when
required (Eg: If the best performance monitoring solution needs a
basic firebase setup, that should not be a blocker for you to go ahead
and do so)
9. Maintain code and write unit tests to ensure the product is of the
highest quality.
10. Reach out to the open-source community to encourage and help
implement mission-critical software fixes—React Native moves fast.
11. You need to be comfortable working in a remote environment (Good
Internet connection and availability on phone is required)
12. Keen to learn!
Good to have:
1. Experience with React.js
2. Experience in Test Driven Development
3. Ability to tell Product what creates better User Experience, ability to
tell backend what API responses will help the user get a faster load
time
4. Inquisitiveness to understand the system as a whole, and not only be
stuck to your domain of expertise (Eg: Asking questions like why
does this particular response take so much time as compared to
others, and brainstorming with the backend engineer on how to
improve on it)
- Manage and build an overall email marketing strategy
- Create various email lists and campaigns
- Create and design various CTAs and email templates
- Test the success of every campaign
- Determine email marketing KPIs
- Develop a lead generation strategy
- Create smart email lists
- Increase email subscriptions
- Analyze data to get smart insights
- Suggest methods for improvements
- Segment lists based on behaviors like past email engagement and website interactions
- Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.
Requirements and qualifications:
- Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics
- Proficient using marketing automation technology
- Knowledge of the latest digital marketing trends
- Experience with email automation tools
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Minimum 3-6 years of experience in the same field.
2) Skill required: ReactJs, HTML5, CSS3
Responsibilities :
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members.
Mandatory:
- 4-7 Experience in React JS, (ReactJS 2.5yrs compulsory)
- Optional:
Knowledge in UX/UI design, Azure DevOps, Test Driven - and Domain Driven Development
- Developing of complex IT systems with various system integrations and configurations
- Data security/GDPR
• Knowledge of professional software engineering practices & best practices for the full
software development life cycle, including coding standards, code reviews, source
control management, build processes, testing, and operations.
• Experience in communicating with users, other technical teams, and management to
collect requirements, describe software product features, and technical designs.
• Minimum 2 years of experience in developing web application using .Net
framework/MVC
• Minimum 1 year of experience in cloud native application development using AWS or
Azure or google cloud.
• Minimum 2 years of experience in modern front-end JavaScript framework (Vue, React or
Angular).
• Expertise in - Creating APIs using JavaScript on NodeJS or in C# on .NET core.
• Expertise in working with relational and non-relational databases.
• Working experience in Test driven development (TDD).
• Working experience in SOLID principles.
• Experience and understanding of Agile Development methodologies, especially Scrum.
• Fast learner, open to learning new technologies when needed.
• Sound understanding of how modern web apps are architecture with JavaScript driving
the application flow and APIs as the backend.
• Experience building complex software systems that have been successfully delivered to
customers.
• Self-directed and detail oriented.
Morningstar is an equal opportunity employer.
Required Skill Set: Microservices, Spring boot framework, Core, Lambdas, and Advanced Java.
Job Description:
1) 3-8 years of Java development experience.
2) 4+ years of microservice development experience with Spring boot framework.
3) Core & Advanced Java (Threading, Design Patterns, Data Structures) J2EE, REST web services.
4) Excellent knowledge of Enterprise Design Patterns.
5) Full stack development with Angular 8 experience will be a plus.
6) Experience with test-driven software development.
7) Exposure to the telecom domain.
8) ETOM/ SID which makes the TM Forum framework.
9) Decent communication skills.
Location: Panchkula, Mohali, Gurugram, Bangalore, Chennai, Pune, Dehradun.
We are looking for dynamic and hands-on dot net developer Technical Lead
• Proficient in C#, with a good knowledge of its ecosystems Familiarity with the .NET framework.
• Experience (In Years): 4+ years
• Mandatory Technical Skills: ASP .NET, MVC 4.0 or above, Entity Framework 5.0 or above.
Roles & Responsibilities:
• Design, Develop and Maintain web-based applications using C# language, MVC, REST API, Entity Framework 5.0 and above, , MySQL/SQL Server database knowledge.
• Front end technologies like Ajax, jQuery, JavaScript, HTML, CSS. Additional experience in JavaScript frameworks like ReactJS, D3.JS is desirable.
• Carries out routine duties independently; uses appreciable originality on system assignments; discusses or seeks approval on complex matters.
• Lead team members assist / direct them in producing timely and quality project deliverables and troubleshooting activities with zero or minimal supervision and supervise these activities for junior team members. Provide technology support to team when needed.
• Communicates and articulates design decisions in concise and clear manner to internal and external stakeholders.
• Serves as a backup to related positions as needed.
• Maintains a positive and professional work atmosphere by behaving and communicating in a manner that gets along with customers, clients, coworkers, and managers to ensure good client service and interpersonal rapport.
• Abides by all Company policies and procedures.
Qualifications & Skills
• Bachelor or Master Degree in Computer Science from a reputed University
• 3 to 5 years of experience working in eCommerce domain, specifically at-least 2 to 4
years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Experience in performance profiling, tuning, and optimization, caching mechanisms with
Enterprise level applicants
• Experience in writing unit testing and test case automation.
• Ability to operate in Agile environment with a start-up mentality and unstructured
environment, Energy, drive and passion to work, and operate in a digital world.