We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
Skills and Qualifications
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactifully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Us
We began in 2015 with an entrepreneurial vision to bring a digital change in the manufacturing landscape of India. With a team of 1500(1k cluster guys) we are working towards the digital transformation of business in the manufacturing industry across domains like Footwear, Apparel, Textile, Accessories etc. We are backed by investors such as Info Edge (Naukri.com ), Matrix Partners, Sequoia, Water Bridge Ventures and select Industry leaders.
Today, we have enabled 4000+ Manufacturers to digitize their distribution channel.
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We are currently looking for a Full-time Inside Sales Executive to join our growing
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phone.
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prospects.
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Technical Recruiters - US Staffing (Night Shift).
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Sourcing and screening potential IT candidates from effective usage of Internal Systems.
Hiring candidates for US Clients .
Postings vacancies on portals and Networking within time frame.
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Very good communication skills
should be presentable and has to have technical knowledge.
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Full Stack Developer - Averlon