We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
Skills and Qualifications
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactifully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Notice Period : Immediate Joiners or up to 15 Days
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Pedigree - IIT is a must
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Role: Senior Software Engineer - MEAN Stack
Reports to: Team Lead
Division/Department: Product
Work Location: India - Remote / Pune
We are seeking highly skilled and experienced Senior Software Engineers to join our SaaS company. As a Senior Software Engineer, you will play a pivotal role in the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to design, develop, and deploy scalable software solutions using the MEAN stack (MongoDB, Express.js, Angular, Node.js) and related technologies.
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- Bachelor's degree in Computer Science, Software Engineering, or a related field. (Master's degree preferred)
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- Proven experience working in a product-based company, delivering software solutions to customers.
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- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Providing software application support under the supervision of the Senior Engineer.
Performing analyses on software application functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance.
Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
Keeping a record of configuration changes and scheduling application updates.
Documenting processes and monitoring application performance metrics.
Providing front-end support to clients and colleagues in other departments.
Requirements:
A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
Demonstrable experience as an application support engineer in a related field.
Advanced knowledge of integration and system testing
Ability to manage code migration, document configuration changes, and monitor performance.
Exceptional ability to provide front-end support to internal departments and web-based clients.
Advanced proficiency in determining the causes of application errors and repairing them.
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- Defining KPIs for the process and tracking/reporting mechanism for the same
- Defining the quality/evaluation process for delivery of the KPIs
- Mentoring your team members, finding ways to increase the quality, efficacy of processes and implementing best practices across all levels
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- Recruiting, training and supervising executives driving the process
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Desired Candidate Profile
What you must have:
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What you need to have:
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- Strong Problem-solving skills.
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Desired Candidate Profile
What you need to have:- BSc. or MSc. or B. Tech (Chemistry/ DT / FT/ Micro /BT)
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- Good at reporting corrective actions taken at management review meetings
- Knowledge in creating a flow diagram for each product and process covered by Food Safety Management System
- Experience in reviewing all rejections by food inspector/quality officers and in submissions of reports
- Willingness to work 6 days as one rotational off either on Monday or Sunday
- Lead Auditor Training Certificate or work experience as FSTL or Food Safety Team Member
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Full Stack Developer - Averlon