Human Resource Specialist

About Databook

Databook is the world’s first AI-powered enterprise customer intelligence platform, founded in 2017 to empower enterprise sales teams with a distinct advantage. Leading companies like Microsoft, Salesforce, and Databricks rely on Databook to enhance customer engagement and accelerate revenue acquisition. Backed by Bessemer Ventures, DFJ Growth, M12 (Microsoft’s Venture fund), Salesforce Ventures, and Threshold Ventures, we operate as a customer-focused, innovative organization headquartered in Palo Alto, CA, with a global distributed team.

About Our Technology Team

The Engineering team at Databook brings together collaborative and technically passionate individuals to deliver innovative customer intelligence solutions. Led by former Google and Salesforce engineers, this group explores the full engineering lifecycle, driving impactful outcomes and offering opportunities for leadership and growth in a hyper-growth context.

The Opportunity

We're seeking a proactive and skilled Platform Engineer to enhance the reliability, scalability, and performance of our platform. This role offers the chance to collaborate closely with cross-functional teams, integrate new technologies, and advance our DevOps and SRE practices. If you're passionate about driving excellence, building robust systems, and contributing to the evolution of an AI-driven platform, join our dynamic team!

Responsibilities

• Promote best practices and standards across engineering teams to ensure platform reliability and performance.
• Collaborate with product management and engineering to enhance platform scalability and align with business goals.
• Develop and optimize backend systems and infrastructure to support platform growth.
• Implement and enhance CI/CD pipelines, automation, monitoring, and alerting systems.
• Document system performance, incidents, and resolutions, producing detailed technical reports.
• Formulate backend architecture plans and provide guidance on deployment strategies and reliability improvements.
• Participate in an on-call rotation to ensure 24/7 platform reliability and rapid incident response.

Qualifications

• 5+ years of experience in Platform or Infrastructure Engineering, DevOps, SRE, or similar roles.
• Strong backend development experience using Python, JavaScript/Typescript.
• Solid understanding of API design and implementation.
• Proficiency in SQL.
• Experience with CI/CD tools like Jenkins, GitLab CI, CircleCI.
• Hands-on experience with IaC tools such as Terraform, CloudFormation, Ansible.
• Familiarity with monitoring and observability tools like Datadog, Splunk, New Relic, Prometheus.
• Strong analytical and problem-solving skills with a focus on long-term solutions.
• Excellent communication skills for collaboration with technical and non-technical stakeholders.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Working Arrangements

This position offers a hybrid work mode, combining remote and in-office work as mutually agreed upon.

Ideal Candidates Will Also Have

• Interest or experience in Machine Learning and Generative AI.
• Exposure to performance, load, and stress testing frameworks.
• Familiarity with security best practices and tools in cloud environments.

Join Us and Enjoy These Perks!

• Competitive salary with bonus
• Medical insurance coverage
• Generous leave and public holidays
• Employee referral bonus program
• Annual learning stipend for professional development
• Complimentary subscription to Masterclass

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

We're looking for a creative, detail-oriented Content Creator to join our marketing team. As the voice of EditPDF123, you'll craft compelling content that educates, engages, and inspires our audience. You'll play a key role in shaping our brand narrative, driving awareness, and fostering community engagement across various platforms.

Key Responsibilities:

• Develop and execute content strategies that align with our brand values and business objectives.
• Create high-quality, original content for our website, blog, social media channels, and marketing materials, including articles, infographics, videos, and social media posts.
• Collaborate with the marketing and product teams to create promotional materials and product-related content.
• Analyze content performance metrics and adjust strategies accordingly to maximize engagement and reach.
• Stay abreast of industry trends and incorporate best practices in content creation and distribution.

Qualifications:

• Bachelor's degree in Marketing, Communications, English, Journalism, or related field.
• Proven experience as a Content Creator, Copywriter, or similar role with a portfolio of work.
• Excellent writing, editing, and communication skills.
• Strong understanding of SEO principles and social media marketing.
• Creative thinker with the ability to generate fresh ideas and translate complex topics into engaging content.
• Self-motivated with strong organizational skills and the ability to manage multiple projects simultaneously.
• Experience with content management systems, digital publishing, and analytics tools.

Join Us:

If you're passionate about storytelling and want to contribute to a company that's making a real difference in the world of digital document management, we'd love to hear from you. Apply today to become part of the EditPDF123 family, where your creativity and innovation can shine.

ROLES AND RESPONSIBILITIES

• Interface with leads via inbound and outbound calls with various source (in-house / Microsite) Converting leads into confirmed applications PAN India

•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Responsible for student admission and achieve their targets

• Understand student needs / requirements and pitch a suitable program

• Counselling, Interacting with students and Parents.

• Support students one on one in their selection of course, application process and meeting application deadlines.

• Should be able to assist students in obtaining the necessary documentation needed for the application process.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.

• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.

CANDIDATE SPECIFICATIONS

• Ability to empathize with students and parents, thus able to build relationships through conversations

• Ability to handle end to end admission cycle

•Vendor management

• Strong inclination to work in a target driven sales environment.

• Proven expertise in converting leads into a sale

• Experience working with CRM

• Strong listening and presentation skills

• Minimum UG degree

• 1+ years of relevant experience

You will work on: 

You will be working on some of our clients massive scale Infrastructure and DevOps requirements - designing for microservices and large scale data analytics. You will be working on enterprise scale problems - but will be part of our agile team that delivers like a startup. You will have opportunity to be part of team that's building and managing large private cloud.

 
What you will do (Responsibilities):

• Work on cloud marketplace enablements for some of our clients products
• Write Kubernetes Operators to automate custom PaaS solutions
•  Participate in cloud projects to implement new technology solutions, Proof of concepts to improve cloud technology offerings.               
• Work with developers to deploy to private or public cloud/on-premise services, debug and resolve issues. 
• On call responsibilities to respond to emergency situations and scheduled maintenance. 
• Contribute to and maintain documentation for systems, processes, procedures and infrastructure configuration 

What you bring (Skills):
 

•  Experience with administering of and debugging on Linux based systems with programming skills in Scripting, Golang, Python among others
•  Expertise in Git repositories specifically on GitHub, Gitlab, Bitbucket, Gerrit 
•  Comfortable with DevOps for  Big Data databases like Terradata, Netezza, Hadoop based ecosystems,   BigQuery, RedShift among others
• Comfortable in interfacing with SQL and No-SQL databases like MySQL, Postgres, MongoDB, ElasticSearch, Redis 

Great if you know (Skills):

• Understanding various build and CI/CD systems – Maven, Gradle, Jenkins, Gitlab CI, Spinnaker or Cloud based build systems 
• Exposure to deploying and automating on any public cloud – GCP, Azure or AWS 
• Private cloud experience – VMWare or OpenStack 
• Big DataOps experience – managing infrastructure and processes for Apache Airflow, Beam, Hadoop clusters 
• Containerized applications – Docker based image builds and maintainenace. 
• Kubernetes applications – deploy and develop operators, helm charts, manifests among other artifacts. 

Advantage Cognologix:

•  Higher degree of autonomy, startup culture & small teams 
•  Opportunities to become expert in emerging technologies 
•  Remote working options for the right maturity level 
•  Competitive salary & family benefits 
•  Performance based career advancement 

About Cognologix: 

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business first approach to help meet our client’s strategic goals.

We are DevOps focused organization helping our clients focus on their core product activities by handling all aspects of their infrastructure, integration and delivery.

Benefits Working With Us:

• Health & Wellbeing
• Learn & Grow
• Evangelize 
• Celebrate Achievements
• Financial Wellbeing
• Medical and Accidental cover.
• Flexible Working Hours.
• Sports Club & much more.

Our growing company is in need of an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets. 

We're searching for professionals that have a solid track record of creating long-term value for organizations. 

- First and foremost, we- re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities. 

- Candidates should have strong communication and leadership skills, as well as the ability to manage a diverse team in an evolving industry landscape. Successful applicants should also be willing to travel.

- Oversee the sales process to attract new clients.

- Work with senior team members to identify and manage risks.

- Maintain fruitful relationships with clients and address their needs effectively.

- Research and identify new market opportunities.

- Prepare and deliver pitches to potential clients.