LeadershipThe responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!
Roles and Responsibilites:
- Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
- Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
- Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
- Creates and updates compensation strategy through market analysis and pay surveys
- Handles investigation and resolution of employee issues, concerns and conflicts
- Ensures all employment practices comply with federal, state and local regulations
Shubham Vishwakarma
Full Stack Developer - Averlon
About Fieldproxy ( YC )
About
The company was co-founded by alumni from CEG, IIM & BITS PilaniFieldproxy is the first of its kind product in the space – and we are looking for out of the box thinkers with original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.
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Peppo is a seed funded startup, developed by the team at First WalkIn Technologies. Founded in 2015, our incredible team of engineers, programmers, designers, data scientists and marketing experts have worked tirelessly to bring digital transformation solutions to iconic F&B brands such as Cafe Coffee Day, McDonald's, Pizza Hut and Domino's.
Now we've set out to bring the same expertise to all restaurants, big and small, so they can compete on fair terms in an increasingly digital world.
About Role
We are looking for an experienced Front-end Software Engineer with first-rate programming skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product feature development. You must be a highly technical, hands-on developer with passion for producing high standard and robust code.
- Collaborate with the design/business teams and develop software meeting product requirements, with lead responsibility for different features in the product.
- Responsible for communicating and reporting to the tech lead.
- Code new features as well as maintain existing features.
- Participate in technical design and architecture reviews.
- Write technical documentation.
- Participate in code reviews.
- Prototype and/or redesign features.
- Fix bugs.
We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.
Skills and Requirements
We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.
- Good to have an overall 3+ years of software development experience.
- Strong proficiency in modern JavaScript.
- Expertise with modern JS libraries/frameworks at least one of these JS frameworks - React.JS, Vue, AngularJS, NextJS
- Experience with testing frameworks, practices and processes.
- Demonstrated skills in developing, releasing, and maintaining high quality web applications.
- Solid experience on REST APIs, JSON, Test Driven Development (TDD) and standards.
- Good communication skills and ability to work independently or in a team.
- GraphQL experience is an added bonus
Job Perks
- Small team with an opportunity to have a steep learning curve.
- Have a meaningful impact on end customers and sellers on their experience with digital tools.
- Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
- Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
- Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
- Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.
Our Preferred Resume Format
- Polished resume with list of projects clearly listed (with responsibilities you held)
- Links to interesting projects that you worked on (professional, freelance or hobbyist)
- Blogs written and any other public contributions you made
Our Interview Process
- Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
- Case study: If you are one of the shortlisted candidates, you will be sent a case study to solve.
- Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
- F2F Round(s): The next round is a direct face-to-face discussion over a video call.
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Here’s a few resources for you to understand Peppo landscape:
The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end. On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance. Read more about:
- The Peppo Mission - Our Website - https://www.peppo.co.in/
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
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Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
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Full Stack Developer - Averlon