Conference Operations Specialist

at DSNL

Conference Operations Specialist

DSNL

Company

Home

Conference Operations Specialist

at DSNL

Posted by Moumita Ghosh

0 - 1 yrs

₹1.3L - ₹2L / yr

Chennai

Skills

English Proficiency

Public speaking

Team Management

Telepresence

Multitasking

Analytical Skills

Customer Success

Operations

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
Go the extra mile to query resolution, request completion and process closure
Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

0 - 1 years in customer care background
Must be fluent in Hindi & English. Multilingual will be added advantage
Telephone etiquette, ability to comprehend and effective listening skills
Focus on quality control measures and processes
Problem Solving Acumen and conflict resolution skills
Multi-tasking ability with a keen sense of detail

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
Go the extra mile to query resolution, request completion and process closure
Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

0 - 1 years in customer care background
Must be fluent in Hindi & English. Multilingual will be added advantage
Telephone etiquette, ability to comprehend and effective listening skills
Focus on quality control measures and processes
Problem Solving Acumen and conflict resolution skills
Multi-tasking ability with a keen sense of detail

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About DSNL

Founded :

2004

Type :

Products & Services

Size :

20-100

Stage :

Profitable

About

DSNL is conferencing service provider headquartered in Chennai. Founded in the year 2004, DSNL specializes in providing customized remote collaboration solutions to large and small enterprise across India. DSNL operates from Tidel Park, Chennai and has regional offices in Bangalore, Mumbai , Pune, Hyderabad and Delhi.

Moumita Ghosh

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