Conference Operations Specialist

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Executive Assistant to Managing Director –

This job is to support the Managing Director (MD) in day-to-day work and help things run smoothly.

Location- Pune (Hadapsar)

Only Male candidates

Main work includes:

• Managing the MD’s daily schedule, meetings, and appointments
• Answering phone calls and emails, taking messages, and sharing important information with the MD
• Helping with VIP customers, special catering orders, and important reservations
• Writing emails, letters, reports, and presentations as instructed by the MD
• Keeping important and confidential documents safe and well-organized
• Making travel and hotel bookings for the MD and senior staff
• Coordinating with suppliers and vendors (including overseas) for orders, payments, and follow-ups
• Helping the MD with new projects, store launches, and business expansion
• Following up with employees on tasks given by the MD and checking deadlines
• Helping with office, store, and outlet maintenance work
• Doing basic research and preparing information when needed
• Training new employees who work closely with the MD’s office
• 
  

Working rules:

• Work 9 hours per day as per shift
• One weekly off (any day from Monday to Sunday)
• If you work on your weekly off, you will get a compensatory off within 30 days
• Management can make changes if needed

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Technical Overview:

● You will be expected to design, develop and maintain large-scale complex backend web applications.

● You will be expected to rapidly learn and apply relevant new technologies.

● You will be having a high level of interaction with business and product stakeholders.

● You will be working on the entire web application stack, which includes:

      o Web server hosting

      o RESTful communication

      o Message brokering

      o Backend application layer, which includes the service and domain layers

     o Data layer for persistence or caching

● You will be participating in an agile software development cycle, which includes:

     o Design

     o Development

     o Code Review

     o Unit and Integration Testing

     o Release

● As a Staff Engineer, you will be expected to contribute to design, code review, refactoring, and project management.

● You will be exposed to the following technologies:

     o Web application frameworks: Ruby on Rails, Node.js, Java Play, Vert.x, AIOHTTP, AWS Lambda

     o Languages: Ruby, Java, Kotlin, Javascript, Python

     o Data stores: PostgreSQL, Aerospike, Redis, Amazon Redshift

     o Communication: HTTP, Amazon SQS, Sidekiq, Amazon SNS

     o Server Management: Amazon ECS, Docker

Product Overview:

You will be contributing to products concerning both customers and partner drivers.

Product sectors include:

1) Growth: You’ll build tools to help boost user growth on the platform including our industry-best driver onboarding, training and certification system, referral system, and lead management models.

2) Lifecycle Management: Build tools to help users engage with the platform better, which include rewards and recognition modules, subscription services account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

3) Transaction Experience: You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment

systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

4) Fulfilment: As part of the fulfillment team, you’ll work on systems that ensure a high degree of ride fulfillment on the platform. Tools include allocation methodologies and systems, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

5) Enterprise Solutions: You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimization tools, alerting and monitoring tools, and analytics suite among others.

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare. 

As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

You’ll spend time on the following:

• You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
• You will partner with other technologists from cross-functional teams advocating devops culture
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
• Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems

Here’s what we’re looking for:

• You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
• You’re willing and able to commit to traveling up to 100% (back home on the weekends) across the US and Canada to help our clients solve their business problems
• You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
• You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
• You’re willing and able to commit to travel to client sites in order to solve their business problems