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Conference Operations Specialist
at DSNL
Conference Operations Specialist
DSNL's logo

Conference Operations Specialist

Moumita Ghosh's profile picture
Posted by Moumita Ghosh
0 - 1 yrs
₹1.3L - ₹2L / yr
Chennai
Skills
English Proficiency
Public speaking
Team Management
Telepresence
Multitasking
Analytical Skills
Customer Success
Operations

NO NIGHT SHIFTS FOR GIRLS


SALARY - 10K-15K


Hindi - Preferred



Job description


Roles and Responsibilities

  • Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
  • Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
  • Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
  • Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
  • Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
  • Go the extra mile to query resolution, request completion and process closure
  • Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

  • 0 - 1 years in customer care background
  • Must be fluent in Hindi & English. Multilingual will be added advantage
  • Telephone etiquette, ability to comprehend and effective listening skills
  • Focus on quality control measures and processes
  • Problem Solving Acumen and conflict resolution skills
  • Multi-tasking ability with a keen sense of detail
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About DSNL

Founded :
2004
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

DSNL is conferencing service provider headquartered in Chennai. Founded in the year 2004, DSNL specializes in providing customized remote collaboration solutions to large and small enterprise across India. DSNL operates from Tidel Park, Chennai and has regional offices in Bangalore, Mumbai , Pune, Hyderabad and Delhi.
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Moumita Ghosh

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