Conference Operations Specialist

Job Description

This is a remote position.

About the Company:

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.

Requirements

Responsibilities and Duties:

1. Manage growing support teams
2. Manage inbound calls, chats, ticketing system and emails.
3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
4. Guide Customers with technical or non-technical problems
5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
9. Act as a liaison between the delivery team, customers and vendors.
10. Proactively work on building process improvements to enhance the customer experience.

Technical Knowledge and Skills:

1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
2. Work experience in technical support, IT support, or as a technical engineer is a plus
3. Aptitude for problem-solving
4. Excellent client-facing/customer service skills
5. Excellent written and verbal communication skills
6. Ability to focus and follow-through to the resolution of issues
7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus

Benefits

What We Provide -

1.  Opportunity to improve & learn new things.
2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
3.  Hell lot of stuff to innovate and learn at the same time
4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Smart Rain Technology is a rapidly growing technology company located in Hyderabad, India. Our mission is to save water, save money and save time through our proprietary irrigation and water management system. We are looking for an experienced Executive Director to organize, grow, and oversee the daily operations in Hyderabad, India.

Candidate will assist in technical vision and leadership for developing and implementing Smart Rain's technology initiatives, with an emphasis on integration of cutting-edge technology-based practices and services into our current offerings.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes, business practices including government and compliance requirements in India. The overall goal is to safeguard and augment the efficiency of the company’s operations in Hyderabad, India and to facilitate accelerating development and long-term success.

Executive Director Job Responsibilities:

• Responsible for the planning, organizing, and directing of the organization’s operations and programs.
• Thorough knowledge of government and compliance requirements in India. 
• Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends.
• Communicates and report company results to the parent company and shareholders.
• Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
• Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management.
• Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.

• Provides leadership and technical direction for maintenance and support services for Web, Mobile applications, back-end services, enterprise software, peripherals, and assist in professional development of team.
• Ensures that the design, development, and implementation of enterprise applications and infrastructure systems support the needs of our customers, and management.
• Co-Develop and enforce policies and procedures to ensure the protection of local Smart Rain technology assets and the integrity, security, and privacy of data entrusted to or maintained by fellow team members.
• Develops and implements an accountability system for measuring the success of the goals defined with in the Smart Rain team.
• Serves as a company representative and assumes responsibility at local, regional, state, and national meetings and events pertaining to areas of responsibility.
• Demonstrates excellent interpersonal skills using tact, patience, and courtesy while exemplifying integrity, candor, and high ethical conduct.
• Provides vision, leadership, and direction to all employees within the department.
• Directs and/or coordinates the development of specifications for the procurement of hardware, software, telecommunications, and support services required to support Smart Rain India.
• Prepares materials and presentations for US Smart Rain management team

Executive Director Qualifications/Skills:

• Demonstrated leadership and management skills
• Ability to multitask
• Takes initiative
• Works independently
• Creative problem-solving skills
• Enthusiastic
• Dynamic
• Flexible
• Organized
• Collaborative

Education, Experience, and Licensing Requirements

• Bachelor’s Degree in computer science, finance or accounting
• CMA or MBA preferred
• 15 or more years of financial management experience in an operational environment
• 10 or more years management or supervisory experience
• Relevant experience in technology industry environment
• Experience working with US based company preferred

Benefits

Hiring Freshers for Internship for branch office at Lower Parel, Mumbai

• On job training for 3 months
• Monthly stipend of Rs 5000/-
• Best in class training in financial markets :

1. Basics of Stock market
2. Understanding of stocks trading
3. Understanding of stocks investments
4. Basics of index options trading
5. Basics of stocks options trading
6. Basics of index futures trading
7. Basics of stocks futures trading

CERTIFICATE OF EXCELLENCE IN EQUITY MARKETS

by sharadmishra.com

Opportunity to join us under permanent employment status of “Client Relationship Manager” with fixed salary of Rs 15000/- per month. TnC Applied

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

• The primary criteria are you must have a strong understanding of best practices in HR. Secondly, you must have worked in an organization that scaled up and was a new age.
• You must be passionate about your work and must be excited to work with a mid-sized organization.
• If this is just another job change to increase your salary or for better growth, then this may not work out as they need someone who is passionate about leading the entire HR for an organization and building a great culture, and helping in the scaling up of the organization.
• The role would be leading the development and management of the end-to-end recruitment and training processes and the implementation of best industry practices and functional innovations.
• Implement after appropriate research the best practices in the recruitment and L&D space in the market Strong stakeholder management
• Manage all external partners- external recruitment agencies and training vendors on our panel
• Oversee recruitment lifecycle for various positions. Monitor and reduce the time-to-hire and- hiring costs
• Manage and implement the learning calendar
• Spearheading all facets of HR, Organizational Development, Policies and Procedures, HR Operations, Change Management, Talent Development, Succession Planning, Talent Acquisition, Analytics, etc. across Group. Supervise the work of HR personnel and provide guidance.
• Steering policies & initiatives for identifying high potential, high performing talent within the organization, while providing accelerated developmental work assignments and training opportunities.
• Serve as the point of contact for employment relations and communicate with labor unions
• Monitor adherence to internal policies and legal standards

Requirements

• MBA in HR from reputed university/ college with 10+ years of relevant experience
• Must have led HR for at least 5 years
• Knowledge and experience of other HR processes like performance and talent management, R&R, audit/ compliances, Comp & Benefits, HRMS/ HRIS/ ERP, etc. preferred.
• To fit the bill, you must have good exposure to managing the Training and Recruitment function independently with senior stakeholders.
• You must be strategic and at the same time be willing to roll up your sleeves and get the job done.
• People with excellent communication skills and who have led recruitment and training for a decent-sized organization and have delivered excellent results would be considered. High energy professionals would prefer.
• Interested, please apply with a cover note mentioning your experience in the same and why you think you would fit the bill well. Please note all resumes without cover notes will take LONGER to process

Interpersonal skills

• Self-motivated, team player, results-oriented
• Well organized, good communication and reporting skills
• Ability to successfully work under tight project deadlines