Factory/Plant Operator

Strong Podcast & Video Script writing Profile

Mandatory (Experience 1) – Must have 2+ YOE in creative scripting and narrative design for Podcasts

Mandatory (Experience 2) - Must have strong exposure to Finance industry, and should be able to simplify complex Financial subjects into engaging story-based scripts

Mandatory (Skills) – Must have hands-on expertise with AI/GenAI tools (e.g., Wondercraft, Heygen, NotebookLM, ElevenLabs) for content creation, prompting, and production at scale.

Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

About the team & role

As a Customer Support Associate, you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building strong relationships. You will utilize problem-solving skills, empathy, and product knowledge to provide solutions that enhance customer engagement and loyalty.

What You’ll Be Doing

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels

• Work in coordination with the support teams of our partners to ensure quick resolutions 

• Document any feedback received from the customers for review by the product team at a later stage

• Label the queries we receive from customers under different tags to understand what drives support traffic

• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.

• Track relevant support metrics and prepare reports for the purpose of quality assessment

What We Look for in You

• Ideally someone with 1-5 years of proven work experience as a Customer Support Associate or a similar role

•A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.

• A team player- You always put the team's goals ahead of your personal ones in working towards a common goal. 

• Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help. 

• Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users. 

• A drive to learn- You’re always intrigued by learning something new and don't shy away from stepping out of your comfort zone.

Nice to-haves:

• Prior experience in customer support

• Familiarity with stock markets & investment products is a huge plus

• Prior experience at a growth-stage FinTech company

About smallcase

At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta.

smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian.

Life at smallcase

We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions.

Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

Key Responsibilities

• Produce accurate 2D mechanical drawings of CNC-machined parts and cast/casted components
• Apply GD&T per ASME Y14.5 standards to define form, fit, and function of parts
• Collaborate with manufacturing, quality, and engineering teams to iterate on designs
• Review and revise drawings based on feedback and test results
• Maintain drawing archives and ensure version control
• Support design reviews and provide technical input on manufacturability

Required Qualifications

Technical Expertise

• 2–7 years of hands-on experience in 2D mechanical drafting, with a primary focus on CNC machining and casting
• Proficient in SOLIDWORKS for creating and editing detailed drawings
• Strong working knowledge of GD&T principles
• ASME Y14.5 certification is strongly preferred but not mandatory

Intrested Candidates can contact on :- Hr Sandeep Kumar

As a Telesales Executive at WAKE UP INDIA, you will be responsible for generating leads and driving sales through outbound calls. Your main goal will be to connect with potential customers, educate them about our products and services, and ultimately close deals.

Key Responsibilities:

1. Conducting outbound calls to prospective customers to generate leads and new business opportunities.

2. Qualifying leads and identifying potential customers who are a good fit for our products and services.

3. Building and maintaining relationships with customers to ensure repeat business and customer loyalty.

4. Achieving sales targets and KPIs set by the company to drive revenue and growth.

5. Providing excellent customer service and addressing any concerns or questions that customers may have.

6. Collaborating with the sales team to develop strategies for reaching new markets and expanding our customer base.

7. Keeping accurate records of sales activities and customer interactions in the company CRM system.

If you are a motivated and results-driven individual with a passion for sales and lead generation, we want to hear from you! Join our team at WAKE UP INDIA and help us make a positive impact on our customers and drive the success of our business.

Job Responsibilities: 

• Builds business by identifying and selling prospects; maintaining relationships with clients. 
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. 
• Sells products by establishing contact and developing relationships with prospects; recommending solutions. 
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. 
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. 
• Prepares reports by collecting, analyzing, and summarizing information. 
• Maintains quality service by establishing and enforcing organization standards. 
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 
• Contributes to team effort by accomplishing related results as needed. 

Working Conditions: 

• Sales engineers will drive the sales growth from their respective zones (it may be Bangalore/Chennai). 
• Work timings are from 9:30 AM to 07: 30 PM with suitable time offs for lunch and snacks. (Monday to Friday) 
• Travelling to prospective clients may be required for demo/trial as and when required. 

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability

What you need to have:

• 2 to 6 years of strong hands-on experience building applications on the web platform with JavaScript, HTML, and CSS
• Experience in building responsive web apps using JavaScript
• Strong understanding of the latest JavaScript ES6+ concepts such as Promises, OOPs, Scoping, etc
• Strong hands-on experience in building SPAs using React JS and its companion libraries
• Experience with build tools such as Webpack, Grunt, Gulp etc
• Knowledge of state management libraries such as Redux, Flux, Context API, etc
• Strong debugging skills using browsers dev tools and familiarity with cross-browser support
• Familiarity with API dev tools such as Postman
• Knowledge of RESTful APIs
• Showcase your interest in front-end either by your side projects in your GitHub or an interesting story to tell
• Knowledge of the latest web technologies such as Service workers/PWAs will be a huge plus
• Knowledge of Server-side rendering using React
• Knowledge of CSS pre-processors
• Knowledge of testing framework like Jest, Mocha, etc

Required Candidate profile

Dear All,

On behalf of one of our clients, we are hiring ambitious Sales & Marketing Executives

Job Description
As the sales and marketing executive you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports.
Research and recommend prospects for new business opportunities. Research and analyze sales options. Build and maintain relationships with clients and prospects. Working with the sales team to develop targeted sales strategies. Answering client queries about product specifications and uses. Maintaining client relations. Collect and analyze information and prepare data and sales reports. Build and maintain professional networks

Requirements
1. MBA in Marketing, Business, or a related field.
2.Proven work experience as a Sales and Marketing Executive.
3.High-level communication and networking skills.
4.A passion for sales.
5.Understanding of commercial trends and marketing strategies.
6.Ability to negotiate and understanding of marketing skills
7.Self-motivated and goal-oriented, desire to deliver results
8.Ability to create and deliver presentations
9.Fast learner and a quick thinker