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Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.
Position: Windows SRE
Responsibilities:
- Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing
Requirements:
- Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
- Windows server expertise
- Familiar with WAN/LAN technologies
- Understanding of the OSI model
- Virtualization - MS Hyper-V, VMware, vSan
- Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
- MS IIS administration and configuration
- MS Active Directory
- MS Storage Space
- DNS and DHCP
- SSL certificates and PKI
- Familiar with the ITIL framework
- Strong PowerShell experience
- Information Security experience a plus Other Qualifications
- Excellent attention to detail
Experience: 8-10 years
Network Engineer duties and responsibilities
· Design and deploy of LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, switches, and other hardware
· Configure, tests, and maintains LAN/WAN equipment and related services
· Identifies, diagnoses, and resolves network problems
· Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)
· Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, and Desktops (Windows and MAC)
· Provide Tier 2 and 3 support for internal and external customers
· Provide formal corporate communications on directional changes or changes that will impact existing services
· Select and implement security tools, policies, and procedures in conjunction with the company’s security team
· Monitor and maintain all levels of network security internally and externally
· Create and maintain comprehensive documentation for all implemented networks
Network Engineer requirements and qualifications
· Previous working experience as a Network Engineer for (2) year(s)
· BE/ BCA, MCA, B.SC -IT/CS
· Cisco certifications, CCNA, CCNP or CCIE/ MSCIT
· In depth knowledge of IP Schema
· Hands on experience with equipment from Cisco / UTM / Fortigate / Juniper/ Active Directory/ mailig
· Excellent organizational and time management skills
· Analytical, data driven problem solver
Network security Specialist
Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies
Be a customer advocate with an obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available Network & Security Infrastructure
Involved in Enterprise level networking with Routing/Switching configuration/diagnostic experience in Global Network infrastructure design delivery of WAN/SD-WAN, LAN/SDN, Firewall/DFW, and F5/ALF.
Working knowledge of Palo Alto firewalls
Strong understanding of the following Network protocols: BGP, IPSec and IPSec VTI VPN
Work closely with the Network architecture, security and application teams to roll out new designs and perform activities for supporting migration projects.
Implement an automated process for the cloud network environment eliminating manual and repetitive tasks
Implement industry-standard cloud network security practices during build activities and maintain them throughout the lifecycle.
Perform functional testing to verify implementation meets production acceptance standards.
Provide support of cloud network services for complex issues.
Good understanding of Aruba Wireless setup
If ur profile matches the requirements share your resume at anithadotkatintuitivedotcloud
Thanks & Regards,
Anitha. K
TAG Specialist
Job Description :
Hands-on experience with Windows/Linux/Mac OS environments |
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ü Hands-on experience in TFS, FTP and Repositories. |
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ü Hands-on experience in LAN, IP & Subnet. |
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ü Desired knowledge is Active directory and access permissions. |
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ü Working knowledge of office automation products and computer peripherals, like printers and scanners. |
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ü Knowledge of network security practices and anti-virus programs. |
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ü Ability to perform remote troubleshooting and provide clear instructions. |
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ü Desired knowledge in create technical documentation and manuals. |
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ü Desired knowledge in Mail servers and protocols. |
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ü Desired knowledge in Troubleshooting mail clients like outlook, thunderbird etc. |
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ü Desired knowledge in MS office 365 installation & Troubleshooting. |
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ü Desired knowledge in server monitoring & Tools. |
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Responsibilities: |
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ü Address user mails/tickets regarding hardware, software and networking. |
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ü Walk customers through installing applications and computer peripherals. |
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ü Ask targeted questions to diagnose problems. |
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ü Guide users with simple, step-by-step instructions. |
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ü Conduct remote troubleshooting. |
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ü Test alternative pathways until you resolve an issue. |
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ü Customize desktop applications to meet user needs. |
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ü Record technical issues and solutions in logs. |
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ü Direct unresolved issues to the next level of support personnel. |
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ü Follow up with clients to ensure their systems are functional. |
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ü Report customer feedback and potential product requests. |
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ü Customer-oriented attitude. |
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ü 1st and 2nd level technical support and analysis of issues reported by the business. |
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ü Ability to multitask and work under high pressure, work both independently, and as a member of the team. |
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ü Analytical thinking and problem solving and multitasking skills. |
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ü Good planning and organizing skills. |
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ü Positive attitude and willingness to work in a global team with different cultures. |
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ü Willingness to travel, also internationally. |
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ü Fluent in English (spoken and written) and Ready to learn National Languages. |
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VLAN, STP and many other switchings configurations.
taking ownership of the technical support for assigned analytical and ability to work under pressure, future job scope involves implementation, troubleshooter in routing switching domain ( L2 and L3)
- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
Job Family Descriptor
This includes technology and network planning acorss multiple layers, introduction of new technologies into the network for new services and/or better network efficiency.
Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
Analyses traffic flows and trends, route planning, network optimisation, routing solutions and forecast of traffic. Performs integration with existing systems and conduct service validation prior to hand over to Service Operations team. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.
The function engages with LOBs and Products Team to understand market forecast/ trends, and with relevant teams and vendors to discuss solutions and cost estimates and CAPEX optimization initiatives.
Also responsible for equipment planning via rfp while working along with commercial team.
Broad outline of the Role
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques
Job Brief
The role is to coordinate strategies for defining, deploying, and designing a next-generation, cloud-based unified communications platform. This includes managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all products and services, both internally and those integrated with Internet-based services.
Responsibilities:
- Provide ongoing support of the Stage Prod environments that are placed in public clouds;
- Improvement Observability of the Product and Infrastructure it placed in;
- Support integrations with other Products and collaborate with Teams owning them;
- Write high-quality documentation;
- Improve deployment process: CI/CD pipelines, automations and so on and so forth.
Requirements:
Technical Experience:
- Confident Linux administrator and common experience as administrator of services used by customers (internal or external);
- Monitoring Systems and Observability Tools: Prometheus Grafana; ELK;
- CI/CD experience: Git GitLab, Bazel or Jenkins;
- DevOps SRE practices understanding, including common toolset, approaches, deployment strategies et cetera;
- IaaC: HashiCorp Terraform, CloudFormation;
- Public Clouds -Networking, Containers. DNS, other common public clouds services: computing, storages, billing, user management and roles control (AWS);
- Docker Kubernetes: near to CKA level;
- Networks: TCP/IP, NAT/PAT, HTTP(s), DNS;
- Basic experience with databases administration (MySQL or PostgreSQL);
- Automations: Python in Linux Administration;
- Understanding of Change Incident management processes
- Knowledge on CAMPUS LAN Architecture and implementation
- Having exposure to Cisco’s latest technologies like SDA, DNAC
- Hand-on experience on designing and implementing Cisco SDA
- Strong Routing & Switching, Cisco SDA, DNAC, Cisco ISE skillset is a must.
- Hands On expertise on Cisco Prime, ISE, Cisco Meraki
- Hands on and troubleshooting SDA
- Experience on L 3
Hardware person need to know
- Latest and old Windows Operating System
- Linux(ubuntu, centos, others) Operating System
- Installation of windows and Linux operating system
- Networking knowledge
- LAN, Router, Switch configuration and installation
- Knowledge of computer hardware as like RAM, HardDisk, Motherboard, SMPS, and other parts
- Knowledge of repairing and replacing of hardware of both desktop and laptop
- knowledge of installation of different software for both Linux and Windows operating system
Innovative global sourcing and logistics solutions. (M1)
- Support for Incident and Request management tasks as assigned.
- Administration and understanding of the following network services to support Incident and Request tasks as assigned:
- Palo Alto Firewalls
- LAN Routing and Switching
- Microsoft Azure Networking – Vnets, Express Route, Vnet Peering, VPN Gateways
- LAN to LAN VPN Tunnels
- Arista Network devices
- Work with Networking Monitoring tools such as one or more of the following: Solar Winds, Splunk, Prime, NetMRI, Nagios
- Work directly with telecom carriers and Network infrastructure maintenance providers as needed, such as Verizon, Tata, Bharti, and Cisco.
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
- Supports routing and switching and work on BGP, OSPF protocols
- Support China retail store infrastructure and data center through on-call rotations
QUALIFICATIONS:
- Graduate or above
- 6-7 years experience in LAN/WAN Routing including 2 or more years of LAN/WAN Administration experience within a multi-platform technical environment.
- In-depth understanding of voice and/or data technologies and subject matter expert in at least one area.
- Cisco Certified or equivalent combination of knowledge and experience.
- Understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms
- Expert knowledge of all LAN switching technologies eg Spanning Tree, VLAN management, and VTP concepts on Cisco, Nexus, and Arista
- Good understanding of MPLS routing and OSPF routing
Responsibilities (not exhaustive)
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Maintain all local software and hardware licensing to ensure conformance.
- Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
Education / Skill Set
- Any B.Tech / BE graduate
- Minimum 3+ years of experience into IT system administration
- A working knowledge of IT operating systems, particularly Windows, IOS
- Hands on experience of installing IT hardware and software
- Strong communication skills
Abilities and Traits
- Proven experience as a System Administrator, Network Administrator or similar role
- Experience with databases, networks (LAN, WAN) and patch management
- Experience with Firewall management
- Handling LAN / WAN networks an coordinating with ISPs
- Working with vendors for purchasing / renting laptops and desktops.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
Location
Chennai
Well reputed Multinational firm
REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa
MUST HAVES:
Experience Required:
- LAN/Wireless LAN based skills(over 3 years experiences)
- Firewall based skill (over 3 years experiences)
- Server based skill (over 3 years experiences)
- WAN/Internet based skills (over 3 years experiences)
*
- Required General Skills:
- Fluent in Japanese(both written & verbal) and English(reading & written)
Job role :
- · WAN, LAN, Wireless LAN, Firewall, ServerWork Contents;
- · Support Design and Implementation
- · Create documentation or basic design and detail design
- · Join required meeting(Internal, External)
- · Management Change(Create and close change record)
- · Test(Unit, Integrated) in on-site
- · Create the result of test document
- · Create change procedure
- · Installation equipment in on- site
- · Support soft MACD from remote site
- · Create operation manual
- · Support problem management
- · Support inventory management
- · Support configuration hencmanagement
- · Support reporting
- · Cisco Router/Switch/FW (MPLS, BGP, OSPF, STP, VLAN, QoS, VRF)
- · Juniper Router/Switch(SRX/EX/QFX)
- · Server (Linux,)
- · Wireless (CAPWAN)
One of the best IT firm(MNC) of Indore.
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers