Network Engineer

Hi All,

Hope you are doing well,

If you are interested, please do revert back with the updated resume.

Position: Gen AI architect

Location: PAN India

Job Description:

AI/ML, Python, GenAI, Azure/AWS

Interview process:

1st level Assessment – HACKERRANK TEST(Candidate should be comfortable)

Engineering Manager – Backend 

Location: Flexible / Hybrid (Mon–Fri)

Website: https://www.solarsquare.in

About the Role :

SolarSquare is building the infrastructure for India's clean energy transition. We're looking for an Engineering Manager who doesn't just run a team — someone who builds one from the ground up, makes consequential technical bets, and treats engineering outcomes as business outcomes.

You'll own the technical strategy and delivery for our full-stack platform, lead a growing team of SDE1–SDE3 engineers, and work directly with product, design, and business to shape what we build and how fast we build it. This is a role for someone who has operated in resource-constrained environments, shipped systems that held up under pressure, and left every team they've led measurably better than they found it.

If you've only ever executed someone else's roadmap, this isn't the right fit. If you've ever built something from scratch and felt personally responsible for whether it worked.

What You'll Own :

Team & Culture

• Build, hire, and develop a high-performing full-stack engineering team  including setting the bar for what "high-performing" means at SolarSquare
• Create genuine career growth paths for engineers.
• Maintain team health, retention, and motivation through periods of rapid change and ambiguity

Technical Strategy

• Define and drive the architectural roadmap
• Make and own technical bets: when to invest in platform, when to ship fast, when to pay down debt
• Establish observability, reliability, and security standards before they become production fires

Delivery

• Translate business goals into engineering priorities  and push back when the translation is wrong
• Set clear goals, metrics, and delivery expectations; hold yourself and the team accountable to them
• Manage trade-offs between short-term product velocity and long-term engineering health

Cross-Functional Influence

• Partner with Product, Design, and Business stakeholders  and influence decisions upstream.
• Communicate technical risk, cost, and complexity clearly to non-technical leadership
• 
  

What We're Looking For :

• 7–10 years of engineering experience, with at least 3 years leading teams.
• Strong understanding of distributed systems design: idempotency, retries, DLQs, circuit breakers, eventual consistency, you've had to debug these in production.
• Proven experience with event-driven architecture and Kafka including schema design, consumer group management, and failure recovery patterns.
• Comfort with relational (PostgreSQL) and NoSQL (MongoDB, Redis, ) databases  including query optimisation and schema design decisions at scale.
• You've designed or operated systems handling meaningful traffic  ideally 10K+ RPS. significant daily transaction volumes, or consumer-scale user bases (1M+ users)
• You understand what 99.99% uptime actually costs to maintain and you've made the infrastructure and on-call decisions to back it.
• You've written or enforced SLOs, SLAs, and incident management processes.
• You've done a postmortem that changed something real about how the team operates.
• Hands-on experience with AWS, GCP, or Azure beyond just deploying services, cost optimisation, right-sizing, architecture decisions that meaningfully reduced spend
• Working knowledge of containerisation (Docker) and orchestration (Kubernetes) enough to unblock your team.
• CI/CD pipeline ownership  you've built or significantly improved a pipeline.
• Experience with observability tooling: Prometheus, Grafana, Datadog, ELK, or equivalent  and more importantly, a philosophy about what to instrument and why
• You've made the call between monolith and microservices  and you can defend it with context.
• You've managed technical debt consciously: triaged it, prioritised it, and made the case to stakeholders for when to pay it down
• You've navigated a hard conversation with a product or business stakeholder  and changed the outcome
• Your engineers grow under you. You can point to people you've promoted, coached, or unblocked
• You know how to build alignment across functions where incentives don't naturally align
• You have clear examples of decisions you made under ambiguity  and you can articulate the trade-offs you weighed
• You've identified a systemic problem and fixed it without being asked
• You've built or rebuilt something that wasn't working  a team, a process, a system

Work Arrangement

Flexible work setup, including hybrid options. Monday to Friday. Learn more about us at https://www.solarsquare.in.

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology.

We are seeking a skilled and dedicated full-time Virtual Assistant for The Head HR This is a fully remote position, offering a base pay of INR 5000 with an INR 2000 performance bonus based on work performance. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.

Your work will be related to operations and be available whenever required and do the administrative task given to you

• 7– 10 years of relevant work experience
• Graduation is a must
• Excellent communication skills
• Excellent knowledge and experience in managing heavy equipment and spares
• Good staff management skills    

nurture.farm is looking for an experienced Technical Lead Manager who is eager to have an impact on the future of sustainable agriculture around the globe.

Our Company

At nurture.farm, we are putting the farmer at the center of everything we do. We are building a more resilient and sustainable farming ecosystem by reducing risks and improving the quality of life for the farmers and their families through digitization of the farming life cycle, financial inclusion of the farming community, and affordable timely access to products, technologies, advisory and services. We are a technology-led organization, focused on bringing scalable and sustainable solutions to the farming ecosystem. We are a young entrepreneurial startup that wants to learn, create and adapt every day. We aspire to create a happy and productive workplace for our employees, that embodies respect and transparency in every part of the organization.

What you’ll do

• Design, develop, test, deploy, maintain and improve software.
• Manage individual project priorities, deadlines and deliverables.
• Enthusiastic to take on problems across the full-stack.

What we’re looking for

● Dreamers, who are passionate about creating something that touches millions of people, and transforms lives,

● Sculptors, who take pride in simplicity of design, and have the keenest eye for detail when it comes to quality

● Learners, who look forward to continuing to grow everyday.

● 5-8yrs of Software development experience in one or more general purpose programming languages.

B.Tech Computer Science, or similar field of study, or equivalent practical experience.

● Experience designing and implementing distributed systems

● Excellent C++, Java, Go and/or Python skills.

● Understanding of the Agritech domain and application of technology in farming.

● BTech Computer Science, or similar field of study, or equivalent practical experience.

• Product Manager leads multiple inter-dependent work-streams, each with massive business potential and scale, immediately:
• Complete end-to-end product design for web-based Ed-Tech Platform with blockbuster in-market results as we go from MVP to scaled product.
• Lead complexity of creating a platform that should be absolutely delightful for kids 6-14 while delivering perceived academic value to parents.
• Have a global aesthetic—the product will expand globally in 3 months time and aesthetic should transcend cultural boundaries to deliver a true global experience.
• Have strong detail orientation—the product will have inter-dependent flows on both front-end as well as teacher/admin/ops back-end.

• 7-10 years of experience with at least 6 years of experience as a Product Manager
• Scaled consumer product experience
• Building a product from scratch and grown to 2x or 3x.
• Good to have candidates from IIT/NIT/BITS Pilani and Top colleges