
The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday

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Job Title: Mulesoft Developer
Location- Remote
Desired skills- MuleSoft, Supplier Management, MuleSoft AnyPoint platform,Mulesoft Certified Developer - Level 2 certification, SOA
Exp range- 3-5 years
6 Months Contractual position
What you'll do:
●Administration and support of MuleSoft and the MuleSoft .AnyPoint platform
●Work with Business customers to implement solutions to meet their business requirements
●Actively participate in the design, development, and deployment of MuleSoft applications
●Configure, document, test, and deploy system updates in compliance to established IT controls
●Ensure all work is completed with security and compliance goals at the forefront
●Automate processes and integrate disparate systems
●Enhancement and performance tuning of existing MuleSoft applications
●Consistently evaluate opportunities to improve applications and their efficiency for the Business
What is required
●BS or BA in Business Operations, Computer Science,
Information Services or related discipline preferred.
●3+ years experience in design, coding, testing, implementation, and documentation of MuleSoft APIs and the MuleSoft AnyPoint platform
●Mulesoft Certified Developer - Level 2 certification
●Advanced DataWeave experience preferred
●MQ experience preferred
●Oracle Fusion administration or development experience a plus
●Strong experience in SOA, REST and web services
●Knowledge of cloud-based/on-premise infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards
●Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences
●Ability to identify technical debt and process improvements
●Energetic, self-motivated candidate with high productivity, creative problem solving skills, and the ability to multitask, prioritize, and manage multiple projects with competing deadlines
As a QA Engineer, you will be responsible for further speed-up delivery while maintaining the highest quality standards of our software at the same time. You will work closely with the engineering team and product management team to ensure smooth release of the software.
Specific responsibilities
- Develop, maintain and execute a systematic set of test cases
- Analyze test results and report findings in a structured manner
- Work closely with the development team and product management
- Automate common tasks, and support continuous integration/delivery
- Proficiency in writing clean, modular, reusable automation code using Selenium Webdriver
- Support, maintain, and enhance all test case automation related activities during iterative development, system testing, and regression testing
- Design performance/load test scripts based on requirements
Requirements, experience and skills
- BA/BSc in Computer Science, Engineering or related technical field is a big plus
- At least 4 yrs of testing experience including hands on experience in automation testing and load testing
- Experience with JavaScript and Selenium
- Proficiency in Selenium Webdriver automation with Java or other object-oriented languages
- Expertise in Performance Testing tools like Jmeter
- Experience in analyzing performance reports and document the observations to identify the bottlenecks
- Experience with GIT, Continuous Integration systems & Jira
- Experience with agile methodologies for software development
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Personal competencies
- Someone who’s passionate about their work and fun to work with
- Attention to details and Get Things Done!
- Ability to thrive in a fast-paced, global start-up environment
- Results oriented, highly self-motivated, and quick-to-learn personality

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Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.
Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.
We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.
Pre-requisites for the Role
1.Job ID-EMSP0120PS
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- Secondary skill:
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- NP- Immediate
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You should be able to create Splunk dashboards, apps and should have good understanding of source interfaces for Splunk.
You should have idea of onboarding of data from different sources like JSON, XML, syslog, errorlog files.
As a software engineer, we expect much more from you than just the ability to design and develop good software. We find it important that you possess an inherent drive to get the best out of yourself every day, that you are inquisitive and that you are not intimidated by situations which require you to branch off from the beaten track. You work together with colleagues in a SCRUM team. In addition, you have regular contact with other software teams, software architects, testers and end users. Good communication skills are therefore extremely important, as well as the ability to think pro-actively and suggest possible improvements. This gives you every opportunity to contribute your personal input and grow and develop within the department.
The often complex functionality of the software includes business logic, controls for logistical transport, communication with external computer systems, reporting, data analysis and simulation. This functionality is spread across various components. You design, program and test the software based on a design concept and a set of requirements. In some cases, you will have to personally formulate these requirements together with the (end) users and / or internal stakeholders. Learn more about the Software modular stack
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Lagozon is a leading technology service provider with experience in providing a comprehensive portfolio of Consulting and Service Offerings in the niche technology area of Data Analytics and RPA solutions. Lagozon offers state-of-the-art solutions to Retail, Manufacturing, Logistics & Distribution, Telecom & Media, and BFSI Industries. With rich domain knowledge and technology expertise spanning multiple platforms, Lagozon offers solutions that deliver quantifiable value in the form of revenue growth and better risk management. With multiple relationships built by delivering innovative solutions, Lagozon has become a trusted advisor for its customers globally. We are looking for Inside Sales Executive for our Organisation.
Roles and Responsibilities include but are not limited to :
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• Exceptional communicator and influencer who can deliver sales pitches like a charm
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- Report on a daily/weekly basis.
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Job description
We are looking for a PHP Developer to join our Tech team.
He will be responsible for writing and testing code, debugging programs, and integrating applications with third-party web services. To be successful in this role, you should have experience using server-side logic and zeal to learn from an existing highly experienced team.
Job Location: Sector 48, Gurugram (HR)
Responsibilities:
- Writing code for APIs
- Implement security and data protection solutions
- Write effective, scalable code
- Integrate user-facing elements into applications
- Test and debug programs
- Implement security and data protection solutions
- Coordinate with internal teams to understand user requirements and provide technical solutions
Requirements:
Fresher or Minimum 01 years of work experience as a PHP Developer
Familiar with any PHP framework (optional) – Laravel, AWS, Bitbucket, OOPS, Bitbucket / GitHub
Must have exp. with front-end technologies Like (JavaScript, CSS, and HTML/Vue JS)
Job Description:
- Expert level knowledge of JavaScript
- We use Airbnb style to code
- Should be strong in Problem solving skills, data structure and algorithms
- Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
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