The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday
Shubham Vishwakarma
Full Stack Developer - Averlon
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Spring Boot🧠 Job Description: Senior Java Developer (8+ Years Experience)
Location: Mumbai, India
Employment Type: Full-time, Hybrid mode of working
Company: Wissen Technology
Website: www.wissen.com
🚀 About Wissen Technology
Wissen Technology is a specialized technology consulting firm delivering cutting-edge solutions to global leaders in Banking & Finance, Telecom, and Healthcare. Established in 2015 and part of the Wissen Group (founded in 2000), Wissen has scaled rapidly with impressive impact and recognition.
- 🌍 Offices in US, UK, India, Australia, Mexico, and Canada
- 👥 1700+ Wissen Technology professionals; part of a 4500-strong Wissen Group
- 🏆 Great Place to Work® Certified
- 🧠 Featured as a Top 20 AI/ML Vendor (CIO Insider, 2020)
- 📈 Achieved 400% revenue growth in 5 years (with zero external funding)
- 💼 Delivered $1B+ worth of projects to 50+ Fortune 500 companies
Learn more about our work and thought leadership:
📄 Articles by Wissen | 💼 LinkedIn
About the Role
We are seeking an experienced Senior Java Developer with 8+ years of hands-on expertise in building scalable, high-performance applications. The ideal candidate will have strong fundamentals in Java, OOPS, Multithreading, Spring concepts, and SQL, and will play a key role in designing, developing, and optimizing enterprise-grade solutions.
Key Responsibilities
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- Apply advanced Object-Oriented Programming (OOPS) principles to deliver clean, modular, and reusable code
- Implement and optimize multithreaded applications for high-performance systems
- Work with SQL databases for efficient data modeling, query optimization, and integration
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- Conduct code reviews, troubleshoot issues, and ensure adherence to best practices
- Mentor junior developers and contribute to technical knowledge sharing within the team
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- Bachelor’s/Master’s degree in Computer Science, Engineering, or related field
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- Hands-on experience with Spring concepts (Spring Core, Spring MVC, Spring Boot preferred)
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🌟 Why Wissen?
Join a company that combines start-up agility with enterprise stability. Work alongside some of the brightest minds from institutions like MIT, Wharton, IITs, IIMs, and NITs. Be part of mission-critical projects for Fortune 500 giants, and grow in a culture that invests in your future.
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---
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---
Requirements:
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Strong communication, proposal writing, and negotiation skills.
Self-motivated and target-driven.
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---
Nice-to-Have:
Prior experience in IT Sales/Pre-sales.
Knowledge of other CRM tools like HubSpot, Zoho (not mandatory).
---
Why Join Us?
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Full Stack Developer - Averlon