The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday
Shubham Vishwakarma
Full Stack Developer - Averlon
About Configtap
About
Company social profiles
Similar jobs
Spring Boot
Java
PostgreSQLWe are looking for a Senior Java Developer to join our core technology team and lead backend development for
our SaaS-based fleet management platform. You will work closely with the leadership team to design, build, and
scale robust backend systems that power our products.
• Design and develop scalable REST APIs and backend services using Java Spring Boot
• Own the database architecture and query optimization on PostgreSQL
• Collaborate with frontend and mobile developers to deliver integrated product features
• Ensure code quality through reviews, documentation, and best practices
• Contribute to architecture decisions and technical roadmap discussions
• Work directly with the founding team in a fast-paced, high-ownership environment
Role - RSA Archer Technial Specialist
Location preferred - Bangalore + key metro
Exp Band - 10 +
JD
Experience in application development using the Archer platform
- Proficiency in Archer configuration, including custom fields, rules, and workflows
- Strong understanding of GRC concepts and the business context of Archer solutions
- Experience with web technologies including HTML, JavaScript, and CSS
- Familiarity with integration techniques and APIs
- Excellent problem-solving and analytical skills
- Able to work independently and collaboratively in a fast-paced environment
- Strong communication skills to interact with various stakeholders effectively
𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 (𝐅𝐫𝐞𝐬𝐡𝐞𝐫𝐬)
Are you a recent graduate eager to kickstart your career in Business Development? Here's your chance to join a dynamic team and grow in a fast-paced environment!
Location: On-site | Indore
Eligibility: BBA, B.Com, B.E., MBA, B.Tech, M.Tech
Skills Required: Strong communication skills, enthusiasm to learn, and a go-getter attitude!
𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨:
- Lead generation & client interaction.
- Market research & business expansion strategies.
- Building and maintaining relationships with potential clients.
- Collaborating with internal teams for business growth.
If you're passionate about sales, lead generation, and client interaction, this is the perfect opportunity for you!
Position- Automation Lead
Location Bangalore (Wfo/Hybrid)
Experience :5+ years
Qualifications Bachelor of Engineering/ Masters in Computer Science (OR) any equivalent
Job Overview
- Good experience & strong knowledge in Java programming with Object Oriented Programming methodologies
- Good experience in web/mobile application UI automation & related tools/packages (like selenium/appium)
- Good exposure to functional testing, regression testing, api testing
- Very good in analytical & logical thinking on different perspectives. Ability to handle challenges & resolve blockers independently
- Self-driven, Accountability and ownership of problems to achieve team goals & ability to contribute independently
- Good team player & proactive in giving new ideas/suggestions/solutions & constructive analysis of team member’s ideas
- Hands on experience with different tools - Testing tool, Version Control systems (Git), Test Management Software, Bug Tracking software and CI tools (Jenkins etc.)
Job Title: Virtual Assistant (Customer Support)
Company: CareStack
Location: Manila or Cebu (On-site)
Position Type: Full-time, Graveyard Shift (40 hours/week)
About CareStack:
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Job Description:
CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.
Responsibilities:
Handle customer inquiries and concerns via voice processing in a professional and efficient manner.
Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.
Utilize English proficiency to communicate effectively and clearly with customers.
Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.
Collaborate with the team to maintain high standards of service excellence.
Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.
Requirements:
Minimum of 3 years of demonstrated Customer Support experience.
Proficiency in English, both spoken and written, with excellent communication skills.
Strong familiarity with Microsoft Office tools.
Proven experience in handling customer inquiries and concerns in a voice processing capacity.
Experience in managing international clients is highly desirable.
Ability and willingness to work on-site in either Manila or Cebu.
Commitment to working the graveyard shift (9PM to 6AM Philippine Time).
Benefits:
Competitive salary package.
Opportunities for growth and professional development.
Dynamic and collaborative work environment.
Incentives and rewards for outstanding performance.
Comprehensive benefits package.
If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!
How to Apply:
Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.
· Project Delivery:
Work independently in client facing situations as well as part of larger project teams in the design, development and implementation of new and improved business processes and enabling technology in Logistics, Supply Chain and IT transformation related projects.
Support business assessment and roadmaps for our client, advise clients on S/4HANA Supply Chain functionality & new features to overcome current challenges and/or optimize key business processes.
Lead/support implementation engagements using a deep knowledge of S/4HANA Supply Chain capabilities.
Demonstrate understanding of processes and best practices to help an organization improve outcomes.
Manage client stakeholders across the board and project team
CXO level stakeholder management (Client)
Monitor project financials and deliver against target profitability
· Networking and Business Development
Create and manage good independent relationships with clients and internal stakeholders
Support project and practice leadership in expanding opportunities with existing clients through proactive identification of pain points and innovative solutioning
Support practice leadership on solutioning for new business opportunities
Support pursuits related to S/4HANA Supply Chain opportunities by assisting Request for Proposals and/or Request for Information, supporting S/4HANA sales cycles
· Developing Thought Leadership and Assets
Support/develop cutting edge points of view/articles that drives equity in the market
Design and build assets that distinguish capabilities to drive additional business
· Knowledge Management
Strong contribution to knowledge sharing efforts, reviews and continually improves processes so that the team and firm capture and leverage knowledge
· People Management
Support internal capability development through robust training sessions (design curriculum/deliver sessions) for the practice.
Develop and expand S/4HANA Supply Chain professional skills through continual learning and “hands on” experience
Enable, mentor and coach colleagues in S/4HANA Supply Chain capabilities and best practices
Qualification-
MBA Preferred or Full time Graduate
Experience-
1- 15 years of relevant post qualification experience
Key Competencies and skills
· Domain knowledge in Supply Chain Management in the areas of Planning, Manufacturing & warehousing processes is a must
· Hands on experience on Available to Promise, Global ATP, Demand Driven MRP and PPDS
· Experience with inter- and intra-company processes: Make-To-Order and Engineer-To-Order
Understanding and experience of SCM related customizing and developments
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDBExperience in developing web applications using at least one industry-standard framework for e.g., React, Angular, Vue.
Proficiency in one of these server-side technologies and frameworks for e.g. Python, Node JS, Next JS or Express JS.
Experience in building RESTful web services.
Experience in working with databases like MySQL, PostgreSQL or Amazon RDS.
Implementing various development, testing, automation tools, and server infrastructure.
Troubleshooting techniques and fixing the code bugs.
Seeing through a project from conception to finished product.
Excellent verbal communication skills.
Good problem-solving skills.
Attention to detail.
- Setting KPIs, monitoring key trends, and helping stakeholders by generating insights from the data delivered.
- Understanding user behaviour and performing root-cause analysis of changes in data trends across different verticals.
- Get answers to business questions, identify areas of improvement, and identify opportunities for growth.
- Work on ad-hoc requests for data and analysis.
- Work with Cross functional Teams as when required to automate reports and create informative dashboards based on problem statements.
WHO COULD BE A GREAT FIT:
Functional Experience
- 1-2 years of experience working in Analytics as a Business or Data Analyst.
- Analytical mind with a problem-solving aptitude.
- Familiarity with Microsoft Azure & AWS PySpark, Python, Data Bricks, Metabase, Understanding of APIs, data warehouse and ETL etc.
- Proficient in writing Complex Queries in SQL.
- Experience in Performing hands-on analysis on data and across multiple datasets and databases primarily using Excel, Google Sheets and R.
- Ability to work across cross-functional teams proactively.
Python
DjangoJavaNodeJS (Node.js)
Amazon Web Services (AWS)Biddano is seeking for an analytical, result driven, multi-skilled candidate for design for the position of Backend Developer. He/She will be responsible for programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems and create a more seamless experience for users.
The ideal candidate will have strong personal accountability for results, strong commitment to teamwork in support of the company's success, adherence to ethical business practices, and comfort operating in a start-up environment with an ability to prioritize and drive actions to closure.
a start-up environment with an ability to prioritize and drive actions to closure.
Backend Developer
Responsibilities:
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional REST APIs Using Django/Python or NodeJs
- Troubleshoot and debug applications
- Perform unit test cases to optimize performance
- Manage cutting-edge technologies to improve legacy applications
- Collaborate with Front-end developers to integrate user-facing elements with server side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers and system administrators to identify new features
- Follow emerging technologies
Skills Required:
- Proven work experience as a Back-end developer
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like Python (Required), typescript(Required), Java.
- Working knowledge of CMS framework
- Familiarity with back-end languages (e.g. HTML, JavaScript and CSS)
- Excellent analytical and time management skills
- Backend:
- Django/DjangoREST, Python (Prefered) or NodeJs.
- Good experience of microservices.
- Hosting and Deployment Solutions:
- Good understanding of AWS which includes(All required):
- Good expertise in Linux.
- EC2 instance management.
- Scalability (Horizontal or Vertical) which includes autoscaling.
- Proper use of S3 for static file management.
- SNS or AWS email service.
- AWS resource cost optimization.
- Proper knowledge of Load Balancers.
- Teamwork skills with a problem-solving attitude
Experience :
- Minimum 4-7 years of experience as a Backend Developer
- B.tech Computer Science, Engineering or similar relevant field
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon