
The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday

About Configtap
About
Company social profiles
Similar jobs
ROLE SUMMARY:
- Our growing company is seeking to hire a Scrum Master who will be able to contribute to our Project Function team in organizing our ongoing and new projects. This task involves facilitating the cross-functional teams in executing the principles of Agile, organizing and participating in stakeholder meetings, and is responsible for removing the impediments that are preventing the teams from completing the work.
- To be successful as a Scrum Master, you will need to be able to work on tight deadlines, and have exceptional verbal, written, and presentation skills. MBA and at least 1 year of experience in IT industry is required for consideration.
QUALIFICATION:
- 3-6 years of experience in agile and scrum; Exposure to JIRA
- CSM/PSM Certification from Scrum Alliance (Mandatory)
ROLES AND RESPONSIBILITIES:
- 1. Lead the scrum team in using Agile methodology and scrum/KANBAN practices
- 2. Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible
- 3. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
- 4. Responsible for ensuring Scrum/KANBAN is understood and the team adheres to Scrum/KANBAN theory, practice, and guidelines.
- 5. Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
- 6. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
- 7. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
- 8. Be the point of contact for external communications (e.g., from customers or stakeholders), Facilitate internal communication and effective collaboration
- 9. Determining and managing tasks, issues, risks, and action items, Removing impediments to the Development Team’s progress
- 10. Monitoring progress and performance and helping teams to make improvements.
- 11. Planning and organizing demos and product/system testing.
- 12. Assist the Product Owner with the Product Backlog
- 13. Works with Agile coaches and other Scrum master's to grow within the role.
- 14. Resolve team impediments with other Scrum master's to increase the effectiveness of the application of Scrum in the organization.
COMPETENCIES:
- Excellent verbal and written communications
- Strategic decision making
- Willingness to learn and develop your skill set
- Works well within a team environment
- Logical thinker with good problem solving and analytical skills
- Willingness to get to the root of the problem
- Proactive can do and can think the approach to the job
LOCATION:
- All roles at Byteridge are Work from Home except in cases where Clients may ask you to work at their location or in cases where performance issues are identified. If you are asked by the Client to work in a location other than our base locations (Hyderabad, Chennai, Bangalore & Delhi) you may claim an extra reimbursement as per policy.
Mandatory (Total Experience): Must have 5+ years of overall experience in Testing/QA
Mandatory (Experience 1): Must have 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models
Mandatory (Experience 2): Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent
Mandatory (Experience 3): Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)
Mandatory (Tools & Frameworks): Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines
Mandatory (Business Awareness): Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring
Mandatory (Communication Skills): Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.
Mandatory (Education):Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)
Mandatory Location: Candidate must be based within Delhi NCR (100 km radius)
Preferred
Preferred (Certifications): Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.
Strong Graphic Designer Profile, with a focus on Marketing / branding works
Mandatory (Experience 1): Must have 3+ years of experience in graphic design with B2C brands across Digital Marketing, Social media, & branding teams
Mandatory (Experience 2): Proven experience designing marketing collaterals and digital creatives for social media and campaigns
Mandatory (Skill 1): Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.
Mandatory (Skill 2): Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.
Mandatory (Portfolio): Very Strong portfolio of marketing assets (Digital assets, social media, marketing videos) for B2C brands
Mandatory (Company): B2C Product Companies (preferred fintech)
Company: SMSNiti
Location: Remote (India)
About Us:
SMSNiti is a growing marketing solutions company providing businesses with cutting-edge digital marketing services including bulk SMS, WhatsApp marketing, voice call marketing, and omnichannel engagement platforms. We are passionate about helping small businesses thrive by offering high-quality services at affordable rates.
Job Description:
We are seeking a motivated and dynamic Business Development Officer to join our remote team. The ideal candidate will focus on lead generation, driving sales, managing client accounts, and building strong relationships with customers. This is a work-from-home position with internet reimbursement provided.
Key Responsibilities:
- Lead Generation: Identify potential clients through online research, cold calling, LinkedIn outreach, and networking.
- Sales : Engage with prospects, understand their needs, and convert them into clients by presenting relevant SMSNiti services.
- Account Management: Maintain and nurture relationships with existing clients, addressing their queries and ensuring a positive experience.
- Relationship Building: Develop lasting partnerships with clients, understanding their business needs and providing tailored solutions.
- Market Research: Stay updated on industry trends and competitor offerings to ensure SMSNiti remains competitive.
- Reporting: Track and report on sales activities and progress toward targets.
Key Skills:
- Strong communication and interpersonal skills
- Proven experience in lead generation and sales
- Ability to manage multiple clients effectively
- Self-motivated and results-oriented
- Experience in digital marketing services is a plus
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field
- 1-3 years of experience in sales or business development
- Familiarity with CRM tools, Microsoft Office, and LinkedIn
Perks & Benefits:
- Competitive salary and performance-based incentives
- Internet reimbursement
- Opportunity for career growth in a fast-growing company
- Flexible work-from-home arrangement
How to Apply:
Job Types: Full-time, Permanent
Pay: ₹8,000.00 - ₹16,000.00 per month
Benefits:
Cell phone reimbursement
Work from home
Schedule:
Day shift
Supplemental Pay:
Commission pay
Performance bonus
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
Marketing / Sales: 2 years (Preferred)
total work: 2 years (Preferred)
Language:
English (Preferred)
Work Location: Remote
Immersive Designer
Job Description
We primarily need a designer with working knowledge in Augmented/Virtual reality. Must have done some work in this area. Understands how immersive experiences work.
· Participate in client ideation sessions, develop design documentation and wireframing concepts for experiences such as Virtual Reality (VR), Augmented Reality (AR) Mixed Reality (MR) and immersive, computer-based, or mobile-based applications.
· Design and proposed solutions in AR, VR, MR, and immersive, computer-based, or mobile-based applications in response to Request for Information, Invitation to Quote or Invitation to Tender, based on learning and instructional design principles.
· Explain experience design/game design processes and principles to clients in a way that is meaningful and applicable to their given industry.
· Create prototype, validate new ideas and concepts in interactive animation, interactive videos, AR, VR, MR, and immersive, computer-based, or mobile-based applications.
· Work closely with the in-house team and/or partner to achieve engaging and visually appealing solutions for the client.
Job Requirements
· A Bachelor’s Degree in game design, experience design or related field.
· A portfolio displaying games, AR, or VR experiences, including design documentation examples.
· Strong written and verbal communication skills.
· Strong presentation and group facilitation skills.
· Experience working in the Unity software and Adobe Creative suite of tools.
· A self-motivated individual who possesses a problem-solving attitude.
Internship 6 Months
Location Gurgaon
Mode of Work - Hybrid
Website - https://www.queppelin.com/
- Seeking product ideas and feedback from stakeholders, gathering requirements, writing specifications, and helping shape wireframes and workflows
- Defining clear and well-scoped requirement documents that are easily understood by technical and non-technical audiences
- Working with engineers and designers to ship features and product improvements
- Identifying success metrics and setting up processes to analyze and track funnel performance using cutting-edge analytics products
- Understanding the consumer through past experiences and research, and market data and ensuring laser focus on the consumer during product development
What you need to have:
- Engineering from Tier 1 Institute
- Prior experience in early or growth stage fintech startups
- 3+ years of experience in product management
- Experience with product analytics and SQL or data querying / analysis tools
- Intuitive but data-driven combining the power of analytics and heuristics with innovative customer validation techniques
- Good communication skills (both written and verbal). You will have to inspire a lot as people will look up to you for product vision!
- Ability to understand the needs of the users, translate them into features, and working with the engineering team to understand the implementation details
- Ability to define metrics that drive online communities. You should be comfortable with metrics like MAUs, retention cohorts, etc.
- Ready to roll up sleeves to spend time designing UI, analysing data, setting up quality processes and guardrails, jumping into the business analysis as required
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
Deep understanding of React.js and its fundamentals, ideally including modern features like Saga/Thunk/Hooks with 2-4 years of experience in the relevant field.
Excellent understanding of Javascript including the OOP concept and how shadow DOM and DOM work
Excellent understanding of HTML & CSS
Experience with widely used React.js state managers like ContextAPI, Redux
Knowing modern ES6 and later
Knowledge of RESTful APIs
Familiarity with modern front-end build pipelines and tools like Webpack, Babel, NPM, etc.
Knowledge of the overall browser rendering behavior and measuring and optimizing performance
Strong hands-on experience with source code management systems like GIT, SVN
Responsibilities:
Ensure new feature requests are implemented in the front-end part integrating with Web APIs.
Use React best practices to create reusable and structured components.
Confident in using UI/UX designs or wireframes to create the respective code and the application
Write components that perform well in all circumstances










