The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday
Shubham Vishwakarma
Full Stack Developer - Averlon
About Configtap
About
Company social profiles
Similar jobs
Process Name: US LLS ( Line Language Selection ) - WORK FROM HOME (Eng + Bengali/Punjabi/Nepali/French)
Company - Teleperformance
Roles and Responsibility : Will be working as a language interpreter whereas their job would be to interpret between the customer and the client . Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of French or Nepali, Bengali and Urdu along with Excellent English
Criteria: Age limit 40 Max
Qualification : Graduates or Undergraduates can Apply
Work History : Freshers and Experienced both can Apply.
Skills Required:
Excellent communication in English as well as in their regional language
Should have good knowledge of computer.
Should be flexible with rotational shifts.
Should be comfortable for video conference with clients.
Should have WIFI , Laptop / Desktop / Smartphone
Perks and Benefits:
Permanent Work from Home
System provided by the company
5 Days Working with rotational week off.
Pan India Hiring for Work from home.
Salary Details :
Punjabi - 5.5 LPA
Bengali upto 5.5 LPA
Nepali upto 5.5 LPA
French : 10 LPA
Urdu Salary 30K a month
Selection Criteria :
HR Round
Online Assessment in both languages (Client Amcat)
Scoring Marks 3+ for both languages
Test can be performed on any device.
Ops Round on Microsoft Teams
NodeJS (Node.js)
Amazon Web Services (AWS)Senior Backend Developer /Backend Developer
Hiring for the position of Backend Developer responsible for managing back-end services and the interchange of data between the server and the users.
Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
Role
● Create and consume restful APIs
● Design, develop, and maintain internal and external applications
● Build efficient, testable, and reusable modules
● Write high quality, structured application/interface code and documentation
● Identify solutions through research and collaboration that resolves the root of problems as they arise
● Define functional and technical requirements for application software to develop skills and knowledge
● Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
● Contribute in all phases of the development lifecycle
Requirement
∙ Proficient in Node.JS
∙ 2+ years’ experience designing, querying, and updating databases in MySQL/nosql
∙ Passion for best design and coding practices and a desire to develop new bold ideas
∙ Good to have knowledge of AWS, Redis, ElasticSearch
Education: Min. Graduate in related discipline
Work experience: 2 years relevant experience
Salesforce QA Lead
Exp: 10+ years
Location: Hyderabad
Work mode: 5 Days work from office
Employment type: Contract
Job Description:
· 10+ years of experience leading manual testing efforts, developing test plans, and managing defect lifecycle to ensure high-quality software delivery.
· Experience in Salesforce Automation testing.
· Create, review, and execute detailed test plans, test cases, and test scenarios based on functional and business requirements.
· Strong knowledge of QA testing methodologies that cover all aspects of software testing, including functional testing, UI/UX testing and usability testing.
· Collaborate with multiple stakeholders to ensure thorough understanding of requirements.
FlutterAbout the company:
Our client is a rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.
Job Description:
- Work closely with various people and teams throughout the entire app development cycle (concept, design, build, deploy & test) in an agile environment.
- Design and build applications for the Android & iOS platform using Flutter.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization, and automatization.
- Knowledge of other web technologies and UI/UX standards.
- Familiarity with cloud message APIs and push notifications.
- Proficient understanding of code versioning tools like Git.
- Maintain and update the existing mobile app.
Job Specifications:
- Graduate or Post-graduate Engineer in CSE/IT/EE or allied field with 5+ years of relevant mobile app development experience.
- Minimum 2 years of experience in Flutter is a must.
- Familiarity with RESTful APIs to connect apps to back-end services.
- Excellent communication and interpersonal skills.
- Strong problem solving, analytical, decision-making and technical ability.
Benefits
- Rewards & Recognition Policies
- Group Mediclaim Cover
Java- Strong experience in Java programming.
- Must have experience on MicroServices using Spring boots /Jersy /Swagger / any other Microservices technology stack
- Good experience in either Spring or Hibernate
- Must have at least 1to 2 years’ experience in Web application
- Knowledge of OOP concepts, industry best practices, and design
- Good understanding of web technology/enterprise-level applications
- Good to have experience in JavaScript frameworks
- Good to have experience in Agile Methodology
- Self-motivated and a Quick Learner
- Creative ideas with a problem-solving mindset.
- Ability to consistently perform and meet deadlines
- Attention to detail and follow-through
- A good understanding of customer satisfaction
- Ability to work effectively in a team as well as in an individual environment
- Excellent written and verbal communication skills
1. Solve questions and find errors
2. Check the language of questions
3. See if that Question could be solved by a better way
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)Designing user interactions on web pages.
Developing back-end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.
React.jsJavascript
Bootstrap
HTML/CSSWe are looking for a senior React.js developer who can guide the current team and also work on our project. The requirement could be for 3-4 months or at max 6 months. Hence a full-time remote consultant is preferred with about 4-5 years of experience in React.
This position is for a ReactJS developer. Since we are a start-up this position will have a lot of exposure to other verticals such as product management as well. There is no limit to learning for a person who is willing to take responsibility.
Python
Django
Flask
CC++Responsibilities:
1. Perform R&D in computer graphics and video contents editing. Help to develop new video editing/processing algorithms for our video and live streaming pipeline. Follow up state-of-art work in related fields and keep improving overall performance of our products.
2. Research and optimize algorithms/strategies of short video and streamed video coding.
3. Research and develop practical image enhancing algorithms. Follow up state-of-art work in related fields and keep improving overall performance of our video systems.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon