
The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday

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We are seeking a dynamic and motivated Sales and Marketing Representative to join Archstore. In this role, you will be responsible for pitching our platform to vendors and driving vendor acquisition. Your primary focus will be on building relationships with vendors, showcasing the value of Archstore, and closing deals to expand our vendor network. This is an entry-level position suitable for candidates with basic sales and marketing experience, as we will provide training and support to help you succeed.
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Role: Product Marketing Manager
Experience: 5 to 12 years
Job Location: Chennai
About us:
OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.
We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.
Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.
This role involves driving the marketing efforts for a product line with a compound annual growth rate (CAGR) of 70% to achieve the targeted revenue run rate of US$ 200 million in three years.
With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.
As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.
Responsibilities:
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- 3.Recognizing opportunities for expanding the product line by pinpointing consumer gaps, search trends, and competitors' strengths
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1.A fast-paced startup environment with limitless opportunities for impact
2.A supportive culture that encourages personal growth and development
3.Competitive salary
4.Medical benefits and accident coverage
5.Flexible office working hours
Talent Acquisition:
● Create a network of talent from multiple disciplines
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candidates of all departments (tech/nontech) and all levels
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the same time
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and team members
Who are you?
To be successful in this role, you:
● Have 4+ years of experience hiring tech/nontech roles for product
companies/startups
● Are Creative, curious and enthusiastic
● Great communication skills (verbal and written)
● Are charismatic people person who can talk to anyone;
● Have exceptional analytical skills
● You are someone who is high on ownership and takes pride in building great
teams.
● You understand the business needs and priorities to help get the right people in
team
● Have a strong entrepreneurial spirit and the ability to creatively think and hustle to
achieve goals
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Desired Candidate Profile
What you need to have:- B.Tech /B.E.; M.Tech; MCA
- Strong at OOPS, Java/ J2EE, JAX-RS, JDBC, RESTful Web Services, Data Structures, Queues, Multi-Threading etc.
- MySQL and Mongo database knowledge
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- Strong React, TypeScript, JavaScript
- Experience with NextJS and Material UI
- Experience with popular React.js workflows (such as Flux or Redux)
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They are solving the problem of advertisers and marketing agencies trying to reach out to rural villagers to increase market penetration of their products. The current method of posters, wall advertisements and billboards are static and doesn’t allow for targeted messaging. The team intend to roll out a network of low-cost interactive screens to these rural villagers.
We are looking for a Full Stack developer to develop the Frontend and backend for the advertisers portal. This is a new age platform connecting advertisers with villages through the smart advertisement boards.
• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed
University.
• 5 - 8 Years of experience in building scalable, secure and compliant systems.
• More than 2 years of experience in working with GCP deployment for millions of daily visitors
• 5+ years hosting experience in a large heavy-traffic environment
• 5+ years production application support experience in a high uptime environment
• Software development and monitoring knowledge with Automated builds
• Technology:
o Cloud: AWS or Google Cloud
o Source Control: Gitlab or Bitbucket or Github
o Container Concepts: Docker, Microservices
o Continuous Integration: Jenkins, Bamboos
o Infrastructure Automation: Puppet, Chef or Ansible
o Deployment Automation: Jenkins, VSTS or Octopus Deploy
o Orchestration: Kubernets, Mesos, Swarm
o Automation: Node JS or Python
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deadlines and troubleshoot problems.
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- Maintain fruitful relationships with clients and address their needs effectively.
- Research and identify new market opportunities.
- Prepare and deliver pitches to potential investors.
- Foster a collaborative environment within the organization


