The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday
Shubham Vishwakarma
Full Stack Developer - Averlon
About Configtap
About
Company social profiles
Similar jobs
Position: Operations Manager
📍 Experience: 2-4 yrs
📍 Location: Hyderabad
📅 Notice Period: Immediate Joiners Preferred
Required Skills:
- Strong leadership and organizational abilities.
- Excellent communication and interpersonal skills.
- Analytical thinking and problem-solving capabilities.
- Proficiency in MS Office and operations management tools (e.g., ERP systems).
- Time management and multitasking skills.
- Decision-making under pressure.
Video Editor@Indiverse
Location: Bangalore, India
Company: Indiverse Entertainment Pvt Ltd
About Us:
Indiverse is a premium factual movie studio known for creating high-quality, non-fiction entertainment that captivates audiences worldwide. We are committed to bringing compelling stories to life through cinematic excellence, and we're looking for a talented and passionate Video Editor to join our dynamic team.
If you’re a skilled storyteller with a keen eye for detail and creativity, we’d love to hear from you. The ideal candidate will have experience in video editing and a solid understanding of non-fiction/factual entertainment films.
Key Responsibilities:
- Video Editing: Edit video footage into high-quality content for various platforms.
- YouTube and Other Socials: Create engaging content for YouTube and other Social Media channels. Organize and execute social media content calendar and plan.
- Collaboration: Work closely with the creative team to align with project goals and vision.
- Brand Consistency: Ensure content adheres to brand guidelines and project specifications.
- Project Management: Manage multiple projects simultaneously and ensure deadlines are met.
- Creative Input: Contribute creative ideas to enhance the final output and overall storytelling.
- Asset Management: Oversee the management and organization of video assets.
Areas of Focus:
- Promos/Trailers: Create promotional content including pitch promos and theatrical trailers. Edit engaging moments to create compelling previews for a wide audience.
- Film Editing: Handle all aspects of the film editing process, including receiving briefs, assembling raw footage, syncing audio, and creating initial rough cuts. Refine the content to ensure a logical flow and smooth narrative.
- YouTube Content: Create and edit long-form and episodic content for YouTube, shaping raw footage into clear, engaging narratives. Manage the full workflow from assembling footage and syncing audio to delivering polished edits optimised for viewer retention.
- Social Media: Produce short-form content such as reels, shorts, teasers, and behind-the-scenes edits. Adapt videos for multiple platforms and aspect ratios, add captions and light graphics, and optimize pacing for reach and engagement while maintaining brand consistency.
Requirements:
- Minimum 2 years of professional video editing experience.
- Proficiency in Adobe Premiere Pro, Photoshop, Lightroom, and DaVinci Resolve.
- Excellent communication and collaboration skills.
- Strong attention to detail, creative problem-solving, and ability to deliver quick turnaround.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Previous work on YouTube is a must.
Why Join Indiverse?
- Be part of a forward-thinking studio working on innovative and impactful non-fiction films.
- Collaborate with a creative and passionate team.
- Opportunity to grow and work on diverse and challenging projects.
If you are passionate about storytelling and ready to take on exciting new challenges in the world of factual entertainment, we’d love to hear from you! Apply now and join the Indiverse team!
Make outbound sales calls to calling list provided
Report to manager on a bi-weekly basis
Mark the status of each call using provided software
Data Entry
Google AnalyticsWe are looking for a Smart Product Marketer Intern or Consultant who can own the marketing responsibilities for our software products.
Skills Required
1. Marketing skills
- Drafting Marketing Plans,
- Growth Hacking
- A/B testing
- Landing page creation(HTML)
- Content Creation
- Understanding Google Analytics
- Google Ads.
2. Content
- Emails
- Content for Website
- App Store
- PlayStore
- SEO
Roles and Responsibilities
- Take the product to new heights to increase our revenue.
- Understanding the competitors, market, user problems, customer requirements, market trends.
- Collect and analyze data and create reports to help assess the right moves to capture the target market.
- Assist the assigned Manager and the team.
-
Brainstorm ideas with the team for planning the right strategy for the Product.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
- Receive offer letter if selected.
Hiring Duration:
Our hiring process takes less than 24 hours from the time you receive the Final Step form.
Validity: Up to Dec 2023
- Apply soon, the earliest applicant would be preferred over the late applicants.
iOS App Development
Android DevelopmentJob Description
Product Designer
Bon Appétit and Epicurious are seeking a Product Designer to design and launch new native mobile apps to help home cooks find the perfect recipe.
In this role, you’ll create and iterate on features that define and enrich the experience of Bon Appetit & Epicurious readers on its mobile platforms. You’ll introduce our readers and subscribers to our incredible range of recipes and guides and work out the way we allow users to find the perfect recipe.
As a member of the Product Design team, you will partner closely with UX writers and researchers, as well as cross-functional product, engineering, marketing, and editorial teams, to solve complex problems while exploring new approaches that delight existing readers and grow our subscription business. As the brands create digital experiences focussed on enabling users to find the perfect recipe you will help us create products that delight and inspire readers and communicate the established voice of the brands.
This role will report to Bon Appétit and Epicurious’s Product Design Lead, who oversees the user experience across all of our digital products, and will coördinate with the Mobile team based in India, as well as the Art and Interactive departments within editorial and the global Condé Nast Product Design team.
What you’ll do
You will focus on creating thoughtful design improvements to how we help users log into our products and manage accounts.
-
Work with the design lead, product manager, and engineers to craft user-focused solutions for our native apps to enable users to find the perfect recipe
-
Demonstrate strong ability to effectively communicate ideas and project statuses
-
Ensure all designs are pixel-perfect and adhere to our design system’s standards.
-
Simplify complex flows so they are easily understandable for users
-
Partner with teammates in across the USA and Europe
-
Research and share relevant UX best practices and competitor products to keep our products competitive
About you
As a designer, you’re excited about problem-solving and expanding your craft. You have a passion for how people use digital products and experiences, and are eager to deepen your expertise.
-
A portfolio of thoughtful work encompassing user experience and visual design and demonstrating holistic thinking
-
Solid product design execution skills; experience launching real mobile and web products a plus
-
Understanding of current web technology capabilities and limitations (HTML/CSS/jquery)
-
Experience prototyping, iterating, and refining design solutions based on user feedback
-
Familiarity with design research methods and how user insights/behaviors inform design decisions and strategies
-
Experience creating design artifacts (user journeys, wireframes, functional specs) to communicate your ideas to others
-
Awareness of existing UX + visual design systems and a desire to learn more about them
As a member of the product and technology group, you’re a solid contributor and an enthusiastic collaborator with engineers, product managers, designers, and team leaders.
-
Able to create design solutions based on specific product requirements; plus an interest in shaping requirements
-
Flexible working style; comfortable with a collaborative and iterative design process and working closely with engineers to ensure pixel-perfect implementation
-
Some experience presenting design work to others, strong articulation and speaking skills
-
A holistic approach to problem-solving; visual thinker and rapid synthesizer of information
-
Humble with a willingness to jump into solving any problem
As a teammate, you show a desire to learn, share, and proactively improve things around you.
-
Ability to establish a perspective and articulate your thinking behind design decisions
-
Experience providing and receiving critique; works with feedback gracefully and productively
-
Proactive style; ability to take direction from other team members while also showing initiative
-
Excitement about the design community at large as we increase the visibility of Condé Nast’s growing capabilities across the organization
-
An interest in driving the future of storytelling which will help frame the larger context we are working within, including the nature of an advertising-driven and subscription products
About Conde Nast
Condé Nast is a global media company, home to iconic brands including Vogue, The New Yorker, GQ, Glamour, AD, Vanity Fair and Wired, and many others. The company's award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month.
The company is headquartered in London and New York and operates in 32 markets worldwide, including China, France, Germany, India, Italy, Japan, Mexico & Latin America, Russia, Spain, Taiwan, the U.K. and the U.S, with local license partners across the globe.
About Condé Nast Product and Technology
Our mission is to empower our brands such as Vogue, GQ, Allure, Glamour, AD, Conde Nast Traveler for business and creative success by creating the next-generation suite of content publishing, membership and commerce experiences. We are a group of designers, product managers, engineers, strategists, and researchers dedicated to building innovative, user-centric products.
About Our Design Team
We are a team of experience-designers with expertise in visual design, UX, interaction design, and research. We partner closely with editorial, product management, engineering, and business partners to strategize, design, and launch effective and beautiful digital products. We believe that a well-formed design culture is essential to delivering excellent products.
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDBJob Type : Permanent
Experience : 4-6 Years
Location : Work From Home (Gurgaon based company)
Skills :
- Node JS
- React JS
- Working in Agile Methodology
- Working Experience on Microservices & Dockers
Desired Profile :
- Feasibility assessments - Outline Risks , Design , Effort / Cost Estimate.
- Analyse, design, document, and agree - Solutions to meet requirements / timelines.
- Produce refined estimates of effort, time, resource, and costs for work requests.
- Work effectively with Product Managers and Product Owners to ensure delivery against agreed priorities.
- Develop code, perform peer code reviews, and complete integration tests.
Ensure delivery of high quality, fit-for-purpose solutions - Follow software development & architectural principals.
- Ensure all solutions maintain the integrity of data throughout capture, processing, and storage.
- Engage with the various testing teams, facilitating systems Test, UAT & other test phases.
- Ensure all software changes are prepared for deployment into PRODUCTION, following CPP's change control processes.
- Provide regular development progress reports to key stakeholders as necessary.
- Maintain effective documentation and share expertise with colleagues to eliminate single points of expertise within the team.
- Research the external environment, and where appropriate identify and recommend external partners for the delivery of best in class technologies suitable for CPP applications.
- Understanding the use cases (and/or user stories) in order to oversee the design of the architecture for the products to be built.
Specific responsibilities: ● Provision and administer high-performance computing and network infrastructure ● Maintain network Infrastructure such as firewalls,VPN gateways, intrusion detection systems ● Tune and Monitor server health, network status, and application performance ● Manage co-location build outs and maintenance ● Handle Configuration Management ● Plan and execute things like backup as a service
Required skills and expertise: ● Linux system administration ● Kernel Built and Optimisation for high frequency trading. ● Familiar with Infrastructure automation frameworks and orchestration tools like Ansible, Chef etc. ● Network Traffic Capture and Analysis with Solid understanding of server hardware, NICs ● Experience in network administration (switches, routers, LAN, WAN, MPLS and firewalls) ● Comfortable with programming and scripting in Bash, Python, Perl to Maintain Infrastructure as Code ● Familiar with infrastructure monitoring frameworks like zabbix, nagios etc. ● Collaboration across multiple sites and time zones.
Interested please visit : www.ogha-research.in
Kubernetes
Docker
Amazon Web Services (AWS)The expectation is to set up complete automation of CI/CD pipeline & monitoring and ensure high availability of the pipeline. The automated deployment environment can be on-prem or cloud (virtual instances, containerized and serverless). Complete test automation and ensure Security of Application as well as Infrastructure.
ROLES & RESPONSIBILITIES
Configure Jenkins with load distribution between master/slave Setting up the CI pipeline with Jenkins and Cloud(AWS or Azure) Code Build Static test (Quality & Security) Setting up Dynamic Test configuration with selenium and other tools Setting up Application and Infrastructure scanning for security. Post-deployment security plan including PEN test. Usage of RASP tool. Configure and ensure HA of the pipeline and monitoring Setting up composition analysis in the pipeline Setting up the SCM and Artifacts repository and management for branching, merging and archiving Must work in Agile environment using ALM tool like Jira DESIRED SKILLS
Extensive hands-on Continuous Integration and Continuous Delivery technology experience of .Net, Node, Java and C++ based projects(Web, mobile and Standalone). Experience configuring and managing
- ALM tools like Jira, TFS, etc.
- SCM such as GitHub, GitLab, CodeCommit
- Automation tools such as Terraform, CHEF, or Ansible
- Package repo configuration(Artifactory / Nexus), Package managers like Nuget & Chocholatey
- Database Configuration (sql & nosql), Web/Proxy Setup(IIS, Nginx, Varnish, Apache).
Deep knowledge of multiple monitoring tools and how to mine them for advanced data Prior work with Helm, Postgres, MySQL, Redis, ElasticSearch, microservices, message queues and related technologies Test Automation with Selenium / CuCumber; Setting up of test Simulators. AWS Certified Architect and/or Developer; Associate considered, Professional preferred Proficient in: Bash, Powershell, Groovy, YAML, Python, NodeJS, Web concepts such as REST APIs and Aware of MVC and SPA application design. TTD experience and quality control with Sonarqube or Checkmarx, Tics Tiobe and Coverity Thorough with Linux(Ubuntu, Debian CentOS), Docker(File/compose/volume), Kubernetes cluster setup Expert in Workflow tools: Jenkins(declarative, plugins)/TeamCity and Build Servers configuration Experience with AWS CloudFormation / CDK and delivery automation Ensure end-to-end deployments succeed and resources come up in an automated fashion Good to have ServiceNow configuration experience for collaboration
What you will get:
- To be a part of the Core-Team 💪
- A Chunk of ESOPs 🚀
- Creating High Impact by Solving a Problem at Large (No one in the World has a similar product) 💥
- High Growth Work Environment ⚙️
What we are looking for:
- An 'Exceptional Executioner' -> Leader -> Create an Impact & Value 💰
- Ability to take Ownership of your work
- Past experience in leading a team
PHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon