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We are seeking a Senior Technical Engineer to provide L2/L3 support for enterprise network infrastructure including SD-WAN, Security, Wireless, and NAC solutions.

Key Responsibilities

• Troubleshoot complex network issues (LAN/WAN/SD-WAN)
• Manage Firewall policies and security configurations
• Support Cisco ISE (NAC) deployments and troubleshooting
• Handle WiFi controller and access point configurations
• Work on Zscaler and secure internet gateway issues
• Coordinate with OEM/vendor TAC teams
• Perform root cause analysis (RCA)
• Guide junior engineers

Required Skills

• Strong knowledge of Routing & Switching
• Experience with SD-WAN (Viptela or similar)
• Firewall experience (Palo Alto / Fortinet / Cisco / Checkpoint)
• Cisco ISE knowledge
• Wireless troubleshooting experience
• Understanding of security best practices

Experience

• 4–8 years in Network Operations / Enterprise Networking

Designation: Campus Admin Officer

Department: Admin

Location: Mahape, Navi Mumbai

Experience: 2–4 Years

Employment Type: Full-Time

Industry Preference: IT Services / Corporate Office / Facility Management

🏢 Job Summary

We are looking for a hands-on and dependable Campus Admin Officer to manage Electrical, IT, and Communication systems for our 120-employee corporate office in Mahape, Navi Mumbai. The candidate will be responsible for troubleshooting electrical faults, maintaining desktops and LAN/WiFi networks, and ensuring smooth day-to-day office operations with minimal downtime.

🔧 Key Responsibilities

Electrical Maintenance

• Diagnose and resolve electrical faults.
• Maintain office lighting, fans, and electrical appliances.
• Troubleshoot generator, UPS, and power supply cabling issues.

IT & Network Management

• Maintain desktops and laptops.
• Troubleshoot hardware, printer, and peripheral issues.
• Manage LAN, structured cabling, routers, switches, and WiFi networks.
• Coordinate with IT/electrical vendors for servicing and repairs.
• Maintain inventory of IT assets and spare equipment.

Intercom & Communication Systems

• Maintain and troubleshoot internal intercom systems.
• Coordinate AMC vendors for preventive maintenance.

✅ Required Skills

• 2–4 years of hands-on experience in Electrical & IT maintenance.
• Basic knowledge of modems, routers, switches, LAN, WiFi.
• Experience in office IT support / desktop support.
• Good communication skills (English/Hindi/Marathi).
• Ability to work independently.

🎯 Preferred Candidate Profile

• Diploma/ITI in Electrical / Electronics / Hardware & Networking (preferred).
• Experience handling office infrastructure for 50+ employees.
• Immediate joiners preferred.
• Candidates located in Navi Mumbai / Thane / Mumbai preferred.

Work Location: Bhyandar

Management Skills:

 Team Management

 Communication Skills

 Presentation Skills

 Project Management Skills

Domain Skills:

 Strong technical expertise in networking, systems administration, and desktop support.

 knowledge of networking, managing LAN, WAN Devices

 with server administration (Windows Server, Linux).

 with virtualization technologies viz. VMware, Hyper-V).

 Strong project management and organizational skills.

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to work independently and as part of a team.

 Strong customer service orientation.

Work Location: Bhyandar

Management Skills:

 Team Management

 Communication Skills

 Presentation Skills

 Project Management Skills

Domain Skills:

 Strong technical expertise in networking, systems administration, and desktop support.

 knowledge of networking, managing LAN, WAN Devices

 with server administration (Windows Server, Linux).

 with virtualization technologies viz. VMware, Hyper-V).

 Strong project management and organizational skills.

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to work independently and as part of a team.

 Strong customer service orientation.

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Network Engineer duties and responsibilities

·       Design and deploy of LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, switches, and other hardware

·       Configure, tests, and maintains LAN/WAN equipment and related services

·       Identifies, diagnoses, and resolves network problems

·       Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)

·       Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, and Desktops (Windows and MAC)

·       Provide Tier 2 and 3 support for internal and external customers

·       Provide formal corporate communications on directional changes or changes that will impact existing services

·       Select and implement security tools, policies, and procedures in conjunction with the company’s security team

·       Monitor and maintain all levels of network security internally and externally

·       Create and maintain comprehensive documentation for all implemented networks

Network Engineer requirements and qualifications

·       Previous working experience as a Network Engineer for (2) year(s)

·       BE/ BCA, MCA, B.SC -IT/CS

·       Cisco certifications, CCNA, CCNP or CCIE/ MSCIT

·       In depth knowledge of IP Schema

·       Hands on experience with equipment from Cisco / UTM / Fortigate / Juniper/ Active Directory/ mailig

·       Excellent organizational and time management skills

·       Analytical, data driven problem solver

• Knowledge on CAMPUS LAN Architecture and implementation

• Having exposure to Cisco’s latest technologies like SDA, DNAC

• Hand-on experience on designing and implementing Cisco SDA

• Strong Routing & Switching, Cisco SDA, DNAC, Cisco ISE skillset is a must.

• Hands On expertise on Cisco Prime, ISE, Cisco Meraki

• Hands on and troubleshooting SDA

• Experience on L 3