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Work Location: Bhyandar
Management Skills:
Team Management
Communication Skills
Presentation Skills
Project Management Skills
Domain Skills:
Strong technical expertise in networking, systems administration, and desktop support.
knowledge of networking, managing LAN, WAN Devices
with server administration (Windows Server, Linux).
with virtualization technologies viz. VMware, Hyper-V).
Strong project management and organizational skills.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Strong customer service orientation.
Work Location: Bhyandar
Management Skills:
Team Management
Communication Skills
Presentation Skills
Project Management Skills
Domain Skills:
Strong technical expertise in networking, systems administration, and desktop support.
knowledge of networking, managing LAN, WAN Devices
with server administration (Windows Server, Linux).
with virtualization technologies viz. VMware, Hyper-V).
Strong project management and organizational skills.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Strong customer service orientation.
The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.
Key Responsibilities:
1. Technical Support:
- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.
- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- Install, configure, and update operating systems, drivers, and software applications.
2. Network Support
- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.
- Monitor network performance and troubleshoot network-related issues.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
3. Hardware Maintenance
- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.
- Conduct routine maintenance and inspections of hardware to ensure optimal performance.
- Manage inventory of spare parts and equipment.
4. User Assistance
- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.
- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.
- Create and update user documentation and FAQs.
5. Incident Management
- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to L3 support or other specialized teams as needed.
- Maintain detailed records of issues, resolutions, and user interactions.
6. Compliance and Security
- Ensure compliance with company policies and procedures related to IT security and data protection.
- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.
7. Collaboration
- Work closely with other IT team members to ensure seamless support and service delivery.
- Participate in team meetings, training sessions, and knowledge-sharing activities.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with remote desktop tools and support software.
- Basic understanding of cybersecurity principles and practices.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Experience: 5 years
No. of Positions: 2
Job Type: Full-time
Benefits: Health Insurance
Work Days: Monday to Friday
Network Engineer duties and responsibilities
· Design and deploy of LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, switches, and other hardware
· Configure, tests, and maintains LAN/WAN equipment and related services
· Identifies, diagnoses, and resolves network problems
· Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)
· Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, and Desktops (Windows and MAC)
· Provide Tier 2 and 3 support for internal and external customers
· Provide formal corporate communications on directional changes or changes that will impact existing services
· Select and implement security tools, policies, and procedures in conjunction with the company’s security team
· Monitor and maintain all levels of network security internally and externally
· Create and maintain comprehensive documentation for all implemented networks
Network Engineer requirements and qualifications
· Previous working experience as a Network Engineer for (2) year(s)
· BE/ BCA, MCA, B.SC -IT/CS
· Cisco certifications, CCNA, CCNP or CCIE/ MSCIT
· In depth knowledge of IP Schema
· Hands on experience with equipment from Cisco / UTM / Fortigate / Juniper/ Active Directory/ mailig
· Excellent organizational and time management skills
· Analytical, data driven problem solver
Job Family Descriptor
This includes technology and network planning acorss multiple layers, introduction of new technologies into the network for new services and/or better network efficiency.
Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
Analyses traffic flows and trends, route planning, network optimisation, routing solutions and forecast of traffic. Performs integration with existing systems and conduct service validation prior to hand over to Service Operations team. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.
The function engages with LOBs and Products Team to understand market forecast/ trends, and with relevant teams and vendors to discuss solutions and cost estimates and CAPEX optimization initiatives.
Also responsible for equipment planning via rfp while working along with commercial team.
Broad outline of the Role
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques
- Knowledge on CAMPUS LAN Architecture and implementation
- Having exposure to Cisco’s latest technologies like SDA, DNAC
- Hand-on experience on designing and implementing Cisco SDA
- Strong Routing & Switching, Cisco SDA, DNAC, Cisco ISE skillset is a must.
- Hands On expertise on Cisco Prime, ISE, Cisco Meraki
- Hands on and troubleshooting SDA
- Experience on L 3