Junior System Administrator

Job Title: Customer Support Executive – ERP Software (Accounting / GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (10-minute walk from station)

Job Type: Full-time | Work from Office

Fixed Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Job Description

Your role will be to provide support to existing customers in using our ERP software. The role includes solving software queries, assisting with basic accounting and GST queries, and providing remote support when required.

Key Responsibilities

• Handle customer support calls and resolve their queries
• Guide customers on ERP software usage
• Assist with basic accounting entries, billing, and GST questions
• Provide remote support using AnyDesk or UltraViewer
• Ensure timely resolution of customer issues

Eligibility Criteria

• Basic knowledge of accounting
• Good communication skills in Hindi and English
• Customer support experience (preferred)
• Freshers with accounting knowledge can apply
• Basic computer knowledge

What We Offer

• Complete software training
• Stable job with growth opportunities
• Supportive and professional work environment

Apply Now

We’re partnering with a fast-growing AI-first enterprise transforming how organizations handle documents, decisioning, and workflows — starting with BFSI and healthcare. Their platforms are redefining document intelligence, credit analysis, and underwriting automation using cutting-edge AI and human-in-the-loop systems.

As an AI Engineer, you’ll work with a high-caliber engineering team building next-gen AI systems that:

• Power robust APIs and platforms used by underwriters, analysts, and financial institutions.
• Build and integrate GenAI-powered agents.
• Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.

Key Responsibilities

• Build and optimize ML/DL models for document understanding, classification, and summarization.
• Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
• Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
• Package and deploy models as REST APIs or microservices in production environments.
• Collaborate with engineering teams to integrate models into existing products and workflows.
• Monitor, retrain, and fine-tune models to ensure reliability and performance.
• Stay updated on emerging AI frameworks, architectures, and open-source tools; propose system improvements.

Required Skills & Experience

• 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and deployment.
• Strong Python proficiency (NumPy, Pandas, scikit-learn, PyTorch, TensorFlow).
• Solid understanding of transformers, embeddings, and NLP pipelines.
• Experience with LLMs (OpenAI, Claude, Gemini, etc.) and frameworks like LangChain.
• Exposure to OCR, document parsing, and unstructured text analytics.
• Familiarity with FastAPI/Flask, Docker, and cloud environments (AWS/GCP/Azure).
• Working knowledge of CI/CD pipelines, model validation, and evaluation workflows.
• Strong problem-solving skills, structured thinking, and production-quality coding practices.

Bonus Skills

• Domain exposure to Fintech/BFSI or Healthcare (e.g., credit underwriting, claims automation, KYC).
• Experience with vector databases (FAISS, Pinecone, Weaviate) and semantic search.
• Knowledge of MLOps tools (MLflow, Airflow, Kubeflow).
• Experience integrating GenAI into SaaS or enterprise products.

Education

• B.Tech / M.Tech / MS in Computer Science, Data Science, or related field.
• (Equivalent hands-on experience will also be considered.)

Why Join

• Build AI systems from prototype to production for live enterprise use.
• Work with a senior AI and product team that values ownership, innovation, and impact.
• Exposure to LLMs, GenAI, and Document AI in large-scale enterprise environments.
• Competitive compensation, career growth, and a flexible work culture.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Technical Skills

1. Adaptive autosar
2. Embedded C++
3. Automotive domain.

Expertise in implementation of Android Software Download/Updates                               

Embedded systems constraints, identification of root causes/debugging issues through SW development life cycle.                          

Embedded SW development process (full V-cycle).                         

A SPICE and Agile (SCRUM, KanBan) methodologies                              

SW Tool administration (e.g. Doors, GIT, EA) and Atlassian Suite (Jira, Confluence) knowledge.                                   

ISO26262 standard and defensive programming                               

Knowledge of cyber security and HSM sub system.                         

High capacity of synthesis for technical planning issues.                             

Problem solving attitude.                              

Section A: Purpose of the Role:

To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.

Section B: Job Description

B.1 Responsibilities:

• Generate sales revenue in line with the MnM’s objectives and goals
• Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
• Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues

to understand their issues/needs/priorities through a consultative selling approach

• Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
• Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
• Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
• Own the full sales cycle from prospecting through close and own the overall allocated sales quota
• Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
• Maintain compliance in utilizing internal sales enablement tools and management processes
• Attend and participate actively on all internal team meetings. 

B.2 Communication  

• Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
• External Stakeholders: Clients, Industry Experts, Government Agencies, Academia

Section C: Job Specifications

C.1 Skills:

• Excellent verbal and written communication skills

• Ability to engage with CXO, business leaders and build credibility and relationships
• Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
• Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
• Ability to comprehend and problem solve by thinking and acting quickly on your feet.

• Cultural Sensitivity in engaging with global clients

• Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity

C.2 Education:

• Essential: Bachelor’s degree
• Desirable: Master’s in Business Administration (MBA)

C.3 Prior Experience:

• 3+ years’ experience in product/solution/enterprise sales

• A consistent track record of overachievement in sales targets