Laptop Support Engineer

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

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Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position.
• Customer-first mindset 
• Advanced MS Excel skills.
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Senior Software Engineer -

Android We are looking for a self-starter who can also work closely with the team in a dynamic environment where priorities change based on continually evolving business needs and technology. You’ll be responsible for building mobile apps from conception to deployment and eventually take ownership of the mobile architecture, playing a pivotal role in mobile app development out of India.

Roles & Responsibilities-

• Translate designs and wireframes into high quality code. • Ensure the best possible performance, quality, and responsiveness of the application. • Help maintain code quality, organization, and automatization. • Write reusable and reliable code which works with various databases and APIs. • Work closely with key stakeholders to create great experiences that make it effortless to connect different apps together.

Skill set – • 3+ years of experience in developing Apps using Android SDK. • Proficiency in Kotlin APIs like coroutine, serialization, etc. • Strong Knowledge of Android UI design principles like material design standard. • Strong Knowledge in mobile design patterns like MVVM, MVP etc and best practices. • Comprehensive understanding of Android architecture components like navigation component, Livedata, hilt, Viewmodel etc. • Familiarity with cloud message APIs and push notifications. • Experience with unit testing, Automated UI testing and code coverage tools. • Experience in Continuous Integration, Continuous Delivery/ Deployment. • Experience with threading, and performance tuning. • Knowledge in working with Graphql backend is good to have. • Knowledge in working with Google play services and Android Security APIs. • Technical depth that allows you to rapidly fix bugs and solve problem.

Roles & Responsibilities

- Writing good quality code.

- Be able to design ,implement and deploy scalable backend applications on cloud(AWS/Azure).

- Be able to take ownership of projects and deliver them on time.

- Be able to lead a team and mentor junior developers.

Qualifications:

- BE/BTech degree in CS/IT or similar related field.

- 4+ years experience as backend engineer.

- Good knowledge in Python and at least one of the framework - Django, Flask, FastAPI, etc.

- Hands on experience in building microservices applications on AWS/GCP/Azure.

- Good understanding of platforms(Docker, AWS/Azure).

- Must have good understanding of Data Structures/Algorithms/Databases and other CS concepts.

- Experience working in multiple databases and data modelling.

- Experience writing APIs and related technologies like REST, JSON, websockets, grpc etc.

- Should be inquisitive enough picking up any language and frameworks based on need.

- Should be able to design/implement/deploy end-to-end systems.

- Having good knowledge on deploying cloud applications and with Dockers/Kubernetes is a plus.

- Experience building end-to-end analytics systems is a plus.

Job Title : Lead Generation Executive

• 
  Generate new business opportunities through cold calling
• Understand the Products features of (cloud , SAAS, SAP ect...) services, and value proposition clearly
• Develop a strategic plan to source and develop business opportunities at your assigned    accounts
• Researching potential leads from business directories, web searches, or digital resources
• Reach out to prospects via telephone and email to qualify leads
• Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)
• Conduct high level conversations with senior executives in prospect accounts
• Generate marketing qualified leads that are processed as new opportunities and assign to the sales team
• Duties include driving specific sales programs, outbound calling, and prospecting to grow IT Business
• Responsible for handling initial customer sales inquiries with the goal of selling new prospects and/or upgrading existing customers' products and services
• Will have enough knowledge to understand product features and the benefits to customers along with Industry vertical
• Pitching services and generate sales lead
• Establishing and maintaining appropriate pipeline to meet the requirements of the sales targets

Minimum 5+ years in react

Must have worked on desktop application

Must have worked in frontend and backend both

5+ years of experience with React js, work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices; experience with Electron js framework is a plus.

Requirements and Qualifications

• Bachelor’s or master degree in engineering
• 7+ years of work experience, 1+ years of experience as a lead
• Proficient understanding of HTML, CSS, and Javascript
• Proficient understanding of ReactJs or similar library
• Good understanding of responsive web development
• Good understanding of SEO and analytics
• Ability to break the business problem into smaller features
• Ability to access the technical feasibility of UI/UX designs
• Build reusable code and libraries for future use
• Optimize application for maximum speed and scalability
• Proficient understanding of cross-browser compatibility