- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
About Skypro Technologies
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Profile : Senior System Analyst
Experience :6.0 Year+
Job Location: Noida, Sec-62, ( Work From Office only )
Shift Time : Rotational shift
Working Days : 6 Days
JD Details:
Must-Haves (Technical)
● Experienced in
○ Network monitoring( Must )
○ DB and Cache monitoring
○ Kubernetes monitoring
○ Security events monitoring
○ Web server monitoring
○ Critical server level monitoring(Golden metrics) for distributed systems.
● Hands on experience in following monitoring tools :
○ ELK
○ Grafana ( Must )
○ Nagios (Must)
○ Cacti
○ RKE/Rancher
○ Splunk
○ Cloudtrail
● Hands on experience with the following APM tools :
○ NewRelic
○ AppDynamics ( Must )
○ Datadog ( Must )
● Experienced in the concept of Continuous Monitoring(CM).
● SME in combining multiple data sources to get a clear picture of production systems
● SME for creating alerts related to platform security in above tools.
● Strong knowledge of Linux and Windows environments.
● Strong knowledge of cloud environments.
Good To Have (Technical)
● Scripting for automation
○ Python
○ Bash
● Containerization
○ Docker (Basic knowledge)
● Container Orchestration
○ Kubernetes (Basic knowledge)
● Infrastructure as Code
○ Terraform (Basic knowledge)
We are hiring for
Product Support Engineer
1-4 yrs | Bangalore Office
Responsibilities
● Someone who are passionate and super excited to work on world’s fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.
● Would be responsible for day to day maintenance of engineering system. Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.
● Evaluate failures, bugs, systemic problems, and report on necessary steps.
● An advocate for the customer who is passionate about addressing customer pain points.
● Logging and Keeping records of various issues to help the team prioritize fixes and automations along with measuring the product quality.
● Documenting troubleshooting and problem solution steps.
● Taking ownership of technical issues and working closely with developers to resolve the problems.
● Build a deep understanding of the domain.
Responsibilty
● Passionate individual with excellent analytical and logical thinking.
● Being able to work a full-time schedule of 24*7 hours from Monday through Saturday shift wise.
● Basic knowledge of the scripting languages like PHP, Python.
● Being able to creatively come up with ideas or solutions for various problems and implement them.
● Basic/ Advanced knowledge in MYSQL and writing simple queries to get data from the Database.
● Quick troubleshooting/debugging, diagnosing, and problem solving skills.
● Interest in facilitating monitoring systems to identify issues before they happen.
● Dynamic, outgoing, enthusiastic individual and must bring a high level of energy to the table.
● Skilled in managing multiple cases
● Keen to learn.
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
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Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
- Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
- Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
- Hands-on experience in System Center Configuration Manager (SCCM)
- Experience with Windows Intune as MDM
- Hands-on experience with a hybrid model of exchange environments
- Scripting experience using PowerShell
- Experience building Windows and Mac Imaging
- Experience using VMWare ESX enterprise virtualization platform
- Must have experience with Windows and MAC desktop operating systems
- Must have knowledge of server hardware and operating systems
- Must have knowledge of network connectivity i.e. TCP/IP
- Strong knowledge of server technologies – i.e. Windows 2008 and 2012
- Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Experience with JAMF Mac Management system.
Essential Responsibilities:
- Configures all servers and workstation hardware according to the organization's standards
- Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
- Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
- Installs upgrades and configures network printing, directory structures, rights, software, and files services
- Group Policy Administration including troubleshooting and management - creation and testing of new policies.
- Provides World Class Customer Service to the company workforce
- Manage IT technical initiatives and coordinate work priorities.
- Mentor other IT team members and provide guidance as necessary.
- Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
- Provides 24x7 production support to the enterprise via on-call rotation
- Processes requests from internal ticketing systems
- Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Ensures project documents are complete, current, and stored appropriately
- Prepares and maintains documentation of application and hardware configurations
- Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
- Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
- Diagnoses and repairs servers within both virtual and physical environments
- Installs security identification and apparatus to computer hardware and peripherals
- Assists in troubleshooting servers\desktops within the v-Sphere
- Identifies potential security issues and recommended strategy to ensure site security
- Coordinates third-party maintenance for hardware and software
- Response to needs and questions of users concerning their access to network resources.
- Reviews reports, files, and messages to identify instances of possible security infractions
- Tests computer systems to evaluate the effectiveness of security
- Responds to inquiries regarding data and computer security, policies, and procedures
- Assists in the planning, communication, testing, and implementation of disaster recovery procedures
- Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
- User account and Security/Distribution group management
Secondary Functions:
- Provides mentoring and training to other staff members
- Writes process and procedural documentation including requirements
- Researches and evaluates new technologies
- Makes self available to other staff members as a source of information
- Develops and coordinates knowledge transfer
- Interacts with business units to gather, define, and organize the delivery of a business solution
Work Experience Requirements:
- Works under limited supervision
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Familiar with a variety of the field's concepts, practices, and procedures
- Requires a very high level of technical skill in the field of expertise
Other Requirements:
- Typically requires 4 to 8 years of related experience
- Preferred certification in Microsoft technologies
- Excellent written and oral communication skills
- Must be able to exchange information with all levels of internal and external customers
- Sets priorities, based on workload, using past experiences as a guideline
- Must have good collaboration skills
RESPONSIBILITIES:
- Plans conduct and lead assignments generally involving moderate, high-budgeted projects or more than one project.
- Manages user expectations regarding appropriate milestones and deadlines.
- Assists in training, work assignment and checking of less experienced developers.
- Serves as a technical consultant to leaders in the IT organization and functional user groups. Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist.
- Performs estimation efforts on complex projects and tracks progress.
- Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.
- Documents evaluate, and researches test results; documents evolution of testing scripts for future replication.
- Identifies, recommends, and implements changes to enhance the effectiveness of quality assurance strategies.
Detailed Job Description:
- Should have experience in Development, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environments.
- Should work on developing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards, Apex Classes, Controllers & Triggers, VF Components, and various other components as per the client and application requirements.
- Should implement security and sharing rules at an object, field, and record level for different users at different levels of the organization. Also should have knowledge of creating various profiles and configured the permissions based on the organizational hierarchy.
- Should have good experience in design and develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
- Should involve in Unit Testing, Test Coverage, and Code Review.
- Should have experience working with Force.com IDE version 23.0, Eclipse IDE, and salesforce.com Sandbox environments.
- Responsible for ensuring the quality of their own work as well as the work of the development team.
- Development responsibilities include doing code review/bug analysis, analyzing development and impacts.
- The candidate should have strong programming, debugging experience, and excellent problem-solving skills.
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers