Data Network Engineer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Your Skills & Experience:

•1-8 Years experience of implementing commerce application on any eCommerce platform in last 3 years

• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•Collaborate with architect to define implementation processes and quality gates and standards

•Identifies risks and issues, and help monitor them

•Guides the development of reference and resource materials

•Mentors developers in improving their platform knowledge and development skills

•Communicate technical design to the developers and help/guide them in the implementation

•Participates in Agile sprints

Responsibilities:

• Lead the design, development, and implementation of scalable data architectures leveraging Snowflake, Python, PySpark, and Databricks.
• Collaborate with business stakeholders to understand requirements and translate them into technical specifications and data models.
• Architect and optimize data pipelines for performance, reliability, and efficiency.
• Ensure data quality, integrity, and security across all data processes and systems.
• Provide technical leadership and mentorship to junior team members.
• Stay abreast of industry trends and best practices in data architecture and analytics.
• Drive innovation and continuous improvement in data management practices.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field. Master's degree preferred.
• 5+ years of experience in data architecture, data engineering, or a related field.
• Strong proficiency in Snowflake, including data modeling, performance tuning, and administration.
• Expertise in Python and PySpark for data processing, manipulation, and analysis.
• Hands-on experience with Databricks for building and managing data pipelines.
• Proven leadership experience, with the ability to lead cross-functional teams and drive projects to successful completion.
• Experience in the banking or insurance domain is highly desirable.
• Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong problem-solving and analytical skills, with a keen attention to detail.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and wellness programs.
• Flexible work arrangements, including remote options.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a focus on innovation and continuous learning.

• Hire diverse personnel across Product Development, Marketing and Sales Department
• Create and keep track of the organization's overall HR strategies, methods, tactics, and procedures
• Cultivate a supportive workplace
• Managing and maintaining a setup that promotes optimum performance
• Maintain the benefits and pay schedule
• Analyze the training requirements for a program and keep an eye on it
• Report to management and use HR indicators to assist in decision-making
• Maintaining a complete MIS

Responsibilities:

• Plan and execute all performance marketing campaigns, including but not limited to SEM, Google Display and Discovery ads, remarketing & email campaigns
• Manage budgets and campaigns across all digital channels to drive strong return on investment by optimisimng cost per qualified lead
• Plan, execute, and measure experiments and conversion tests
• Manage landing pages and optimize user experience
• Ensure successful planning, execution, optimization for key traffic KPIs via paid, organic & other media channels
• Identify trends and insights, and optimize spends and performance based on the insights

Requirements:

• Any Bachelor’s/ Master’s degree
• Certifications in Google and Facebook ad management strongly preferred
• 1-3 years of experience in setting up and optimizing Google AdWords & Facebook Ad campaigns.
• Experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Demonstrable experience managing SEM, marketing database, email, social media and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack Developer Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:

• BE / BTech / MCA / BCA Degree in Computer Science or equivalent.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Vue and Amber.
• Proficiency with server-side languages such as Node, Java, PHP, Python and Ruby.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.