
Job Description :
Hands-on experience with Windows/Linux/Mac OS environments |
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ü Hands-on experience in TFS, FTP and Repositories. |
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ü Hands-on experience in LAN, IP & Subnet. |
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ü Desired knowledge is Active directory and access permissions. |
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ü Working knowledge of office automation products and computer peripherals, like printers and scanners. |
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ü Knowledge of network security practices and anti-virus programs. |
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ü Ability to perform remote troubleshooting and provide clear instructions. |
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ü Desired knowledge in create technical documentation and manuals. |
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ü Desired knowledge in Mail servers and protocols. |
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ü Desired knowledge in Troubleshooting mail clients like outlook, thunderbird etc. |
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ü Desired knowledge in MS office 365 installation & Troubleshooting. |
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ü Desired knowledge in server monitoring & Tools. |
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Responsibilities: |
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ü Address user mails/tickets regarding hardware, software and networking. |
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ü Walk customers through installing applications and computer peripherals. |
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ü Ask targeted questions to diagnose problems. |
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ü Guide users with simple, step-by-step instructions. |
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ü Conduct remote troubleshooting. |
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ü Test alternative pathways until you resolve an issue. |
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ü Customize desktop applications to meet user needs. |
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ü Record technical issues and solutions in logs. |
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ü Direct unresolved issues to the next level of support personnel. |
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ü Follow up with clients to ensure their systems are functional. |
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ü Report customer feedback and potential product requests. |
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ü Customer-oriented attitude. |
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ü 1st and 2nd level technical support and analysis of issues reported by the business. |
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ü Ability to multitask and work under high pressure, work both independently, and as a member of the team. |
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ü Analytical thinking and problem solving and multitasking skills. |
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ü Good planning and organizing skills. |
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ü Positive attitude and willingness to work in a global team with different cultures. |
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ü Willingness to travel, also internationally. |
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ü Fluent in English (spoken and written) and Ready to learn National Languages. |
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About Infotrack Telematics Pvt Ltd
About
Similar jobs
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Expectations
- Sound knowledge of Core Java, JSP, Servlets & MVC, Spring
- Good knowledge of Java Script, Ajax
- Good knowledge of My SQL database server
- Experience in working with IDE like Eclipse or Netbeans
- Knowledge of Spring would be an advantage
- Great problem-solving attitude
- Strong OOP & OOAD fundamentals
- Knowledge of Java EE Design pattern
- Technical hands on Spring, Spring Security, Hibernate, JPA, Struts, OO JS, XML, Webservices (Restful, JAX-WS).
- Nice to have knowledge of Liferay, Amazon EC2, Google App Engine, Restful services, jQuery, YUI, EstJS (Sencha), frameworks.
Responsibilities
- Understand the BRS / SRS document
- Coordinate with Team lead/DBA to understand the System design and Database design
- Development and Unit Testing
- Bug fixing and Change Request implementation
account management experience specifically with a Market Research Agency or Online Provider Candidate Requirements: • Bachelor's degree in related field or equivalent work experience • Candidates must have 6+ years of account management experience specifically with a Market Research Agency or Online Provider coming equipped with a demonstrated network and proven track record • Excellent and effective verbal and written communication skills in English • Knowledge of project management tools and concepts • Proficiency with MS Word & Excel Key Responsibilities: These include the following. Other duties may be assigned at the discretion of management in the context of the role: • Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate • Drafting proposals & quotations for Quantitative projects as well as Qualitative projects • Planning projects and budgets i.e. work weeks estimates, operations capacity, gross profit, Cost estimation on operations • Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives • Partner with Business Development and Alliances team to onboard new clients and partners • Report on key performance metrics


About organization :
Founded in 2012, the leader in digital identity verification technology for Day Zero and beyond. Our predictive analytics platform applies artificial intelligence and machine learning techniques, with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet, to verify identities in real-time. We have more than 400 customers across the financial services, gaming, telecom, and ecommerce industries, including three of the top five banks, seven top 10 issuers, three top MSBs, multiple tier-one payroll providers, the top credit bureau, and over 75 of the largest and most successful fintechs such as Varo Money, Public, Chime, and Stash. We are funded by some of the world's best investors and entrepreneurs including Accel, Scale Venture Partners, Commerce Ventures, Work-Bench, Sorenson, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, MVB Bank, Santander InnoVentures, and Two Sigma Ventures.
Our trophy case includes numerous industry awards and accolades, including being named one of Forbes America’s Best Startup Employers 2021 as well as the Best New Technology Introduced over the Last 12 months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked #70 on Deloitte’s Technology Fast 500™, getting listed as a Gartner Cool Vendor, and winning Finovate’s Award for Best Use of AI/ML, to name a few!
The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!
Total funding amount : $196M
Strong experience in Reactjs
Location : Chennai(Olympia tech park)
Job Description
We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories. Over the past 3.5 years we’ve worked with brands like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Times Group, Digit, Wittyfeed, YourStory etc. along with 350+ brand companies like BookMyShow, UpGrad, Yulu, Paisabazaar, Zivame, Yatra, Bewakoof, Imarticus Learning etc. to create content that is meticulous and customized according to our clients' needs.
We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings and engage a wide spectrum of content creators, and to facilitate all our ambitions, we are planning to launch multiple product verticals and we are looking for a QA Engineer who has a keen eye for user interaction and production functioning, and a curious mind to tangle-and-untangle them.
- We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty.
- If you think you have the spark and a constantly simmering pot of ideas, this is the chance for you!
Job Responsibilities:
- Take ownership of the testing, identifying issues and subsequent fixing in entire PDLC
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- Conduct post-release/ post-implementation testing
- Quality review and signoff of new features
- Understand product architecture and functionality
- Create Test Case/Test script writing
- Should be ready to convert unvaried test cases into automated test scripts
- Create, maintain, and execute functional, regression, and exploratory tests
- Provide test case coverage and defect metrics to substantiate release decisions
- Provide support and assistance to business and users on reported production issues
- Creates temporary "work-arounds" for immediate customer/ end users issues
- Communicate with PMs and engineers on reported issues
- Participate in product discussions & refine the acceptance criteria
- Communicate high-value use cases and customer feedback to the product team
The ideal candidate must have -
- At least 2 years of practical experience in defining, developing, maintaining and executing test cases
- Prior experience dealing with full product development lifecycles and multiple releases
- Experience of working with Web, Mobile, and API Testing
- Basic understanding of good programming practices, architecture and design patterns
- Knowledge of Performance & Security Testing
- Solid analytical & problem-solving skills and experience of working in Agile process management methodology
- Should be excellent at communication, be able to explain ideas clearly.
- Must be extremely proactive and self-starter.
- Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.
- Identifying potential partnerships and alliances
- Building and maintaining complex relationships with potential partners in order to achieve business goals
- Handling end to end partnership execution including Identifying, meeting, pitching, negotiating commercials, and closing agreements wherever there is a partnership opportunity
- Establishing and managing alliances with all the stakeholders of the organization
- Strategically devising the right partnership roadmap for the company
- Conducting research and analysis to produce deliverables supporting potentials tie-ups
- Drafting, updating and contributing content towards the material to be presented to the clients/stakeholders
- Working with the Finance and Accounting team to manage invoices and ensuring payment
- Driving the revenue numbers from alliance business
- Working with cross-functional teams to devise strategic plans and overall support business goals
Desired Candidate Profile
What you need to have:
- 3 – 7 years of experience in B2B Sales
- MBA is desirable
- Experience in IT Solution Sales is preferred
- Must have good communication and negotiation skills
- Must be a self-starter with a zeal to learn, perform new things and to succeed

We are funded by Times Internet, Rebright partners, and other marquee investors and are consecutively profitable. We have grown 5x in the past 1 year.
We are hiring a Frontend developer for our team. The person will be directly contributing to our exponential growth.
### Responsibilities
● Translate wireframes/designs to high-quality code.
● Design and maintain reusable, reliable and high-performance code.
● Ensuring web design is optimized for smartphones.
● Maintaining brand consistency throughout the design.
● Identify Bottlenecks and come up with the optimised and scalable solution.
● Help maintain code quality by code reviews and automation of operations.
### What you bring to us from the professional side
● 2+ Years experience in OO JavaScript and Front-end frameworks specifically.
● Expertise knowledge of HTML5/ CSS3/ JavaScript.
● Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
● Proficient with JavaScript frameworks/libraries such as React, AngularJs, jQuery, etc.
● Good understanding of asynchronous request handling, partial page updates, and Ajax.
● Proficient understanding of cross-browser compatibility issues and ways to work around them.
● Experience with various JavaScript module bundlers (e.g. webpack, gulp, etc.).
● Experience with graphic design applications such as Figma, Sketch, Adobe XD, Photoshop(PSD to HTML).
● Proficient understanding of code versioning tools, such as Git, Mercurial, or SVN.
### Nice to haves
● Bonus to have an understanding of backend technologies like NodeJs & Python.
● Knowledge of isomorphic React.
### You would be a good fit if?
● No, you need not know it all, but are inquisitive and have a willingness to learn.
● We don’t believe in micro-management hence, you should be open to feedback, take ownership of tasks, and has a tremendous passion for the work.
● Humble and Adaptive in approach.
● We are transparent as a company and expect you to be transparent and trustworthy.
● We are a growing startup, you should be able to catch up with the hustle and be proactive.
As a Product Manager on ColorTokens microservice/container/serverless security platform you will be tasked with defining the next set of compelling features that will drive the creation of a compelling Zero Trust Platform which will leapfrog the competition in its security efficacy, ease of use and comprehensiveness. we plan to solve using ColorTokens ZeroTrust Platforms by providing application centric iew of containerized environments and building policy enforcement around applications, services and containers for the security administrator.
- Desired Skills
- 5-10 years of direct work experience as a product manager working for providing security for cloud, containers/microservices and serverless architectures.
- Knowledge of SaaS product delivery
- You will need to understand critical customer requirements and prioritize the creation of value added features within the platform:
- Create crisp understandable requirements starting with product requirement documents and user stories that can be worked on with engineering
- Provide thought leadership for engineering to delivery on these features and guide though the development process
- Train sales on new features developed and provide both how to sell and technical vision
- Understand how to measure, track, and optimize a SaaS security offering managing hundreds of thousands of customers and endpoints
- Constantly interact with customers to present and socialize product functionality and roadmap
- Collect and report metrics and identify trends, issues, or other important information to upper management at regular intervals to show the state of the business
- Engaging directly in a scaled agile development process with CICD pipeline
- Working with Product Marketing to help message product features in an understandable manner
Preferred Skills
- Bachelor's degree in CS or similar, MBA degree preferred
- Excellent written, and verbal communication skills
- Former experience as a software engineer or sales engineering is highly desirable
- Experience in Information Security/Cyber Security
- Comfortable in presentations in front of audiences of all sizes and backgrounds
- Ability to influence people at all levels across a broad variety of job functions
- Excellent organizational skills to juggle many tasks without losing sight of key strategic goals
We look forward to hearing from you and joining us in this exciting journey.

- Understanding the fully synchronous behavior of PHP.
- Knowledge of object-oriented PHP programming.
- Strong knowledge of the common PHP or web server exploits and their solutions.
- Understanding fundamental design principles behind a scalable application.
- Intermediate to advanced knowledge of WordPress.
- Good understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- WordPress plugin development and expansion.
- Management of WordPress development environment.
- Performing WordPress updates.
- WordPress Child Theme development.
- Working with version control systems such as GIT / SVN.
- Should be imaginative, creative, patient, attentive to details and analytical. Should be a team player.

