Desktop support Engineer

Job Title:      Health Connect Integration Engineer -Lead

Experience:   12-15 Years

Location:      Bangalore, Chennai, Pune, Trivandrum

Work mode:   On-site

Primary Skills : Intersystem healthconnect/ healthshare/ Ensemble, IRIS, cache sql, cache object script, HL7

Roles and Responsibilities:

InterSystems Health connect Expertise:

• Extensive experience and expertise in Intersystems HealthConnect integration technologies, including in-depth knowledge of Health Connect integration engine, tools, and best practices.

• Hands on expertise in Intersystem healthconnect/ healthshare/ Ensemble, IRIS, cache sql, cache object script.

Leadership and Team Management:

• Strong leadership skills with a proven ability to lead and manage a team of integration engineers, providing guidance, mentorship, and creating a collaborative work environment.

Integration Strategy and Planning:

• The ability to develop integration strategies, roadmaps, and prioritise integration projects in alignment with organizational goals and healthcare industry requirements.

Healthcare Data Standards:

• In-depth knowledge of healthcare data standards, particularly HL7, and the ability to ensure compliance with these standards in integration solutions.

Project Leadership:

• Proven experience in leading integration projects from inception to completion, with a focus on meeting quality standards, timelines, and budgetary constraints.

Secondary Skills:

Technical Guidance:

• Providing technical guidance and support to resolve complex integration challenges, reviewing and approving integration designs, mappings, and transformations.

Quality Assurance:

• Ensuring the quality and adherence to industry standards and best practices in all integration projects, conducting integration reviews, and driving continuous improvement initiatives.

Stakeholder Communication:

• Effective communication skills to communicate progress, challenges, and project status to stakeholders and senior management, managing expectations, and providing regular updates.

Scalability and Performance Optimization:

• Collaborating with the team to optimize integration solutions for performance and scalability, implementing enhancements to accommodate growing data exchange requirement.

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Able to communicate with international clients without any communication hindrances.

- Own client on-boarding process including software installation, hardware configuration, client specific customization, and testing.

- Provide support in troubleshooting and solving technical errors to all our clients at various locations.

- Able to work independently and in a team and should have a can-do attitude.
Any US accent certification.

Excellent verbal/written english communication skills. (US accent preferred)

- Familiarity with computer technology specially in Windows OS.

Job Summary

A Developer/Sr. Developer is responsible for writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work. A Developer/Sr. Developer is expected to possess expert-level knowledge of the Force.com platform and an analytical mindset with a keen eye for detail.

Responsibilities and Duties

A Developer/Sr. Developer needs to conduct the following responsibilities at work -

• Billability of at least 40 hrs per week (Util Target). Resource needs to ensure that assigned hours are utilized on each project.
• Use knowledge of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components, etc.
• Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Perform and plan code reviews with developers on a consistent cadence
• Perform thorough analysis on requirements i.e.
• Obtain a deep understanding of the desired output
• Check whether the implementation is possible or not; respecting the Salesforce environment’s limitations or governors
• Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding

A successful analysis results in -

• Derivation of all possible use cases
• Identification of any blockers, challenges or risks
• An optimal code design solution of complex requirements
• Thorough impact analysis of the planned development

A Developer/Sr. Developer must discuss the approach with TL (Technical Lead)/TM (Technical Manager)or an onshore TA and finalize the ETAs.

Develop high-quality scalable code by

• Following Salesforce.com and SilverlineCRM standards/best practices
• Leverage recommended frameworks (ex. Test framework or Trigger framework)
• Write comprehensive test code asserting all possible use cases
• Perform thorough unit tests
• Fix all bugs reported from QA/UAT
• Work on deployments through recommended tools and methodologies.
• Time-bound R&D for any unknown or newer areas
• Developing reusable code components in a project
• Mentor, assist and review peer developers within the teams
• Document design and architecture

Follow DevOps processes i.e.

• Use recommended IDEs
• Ensure daily code check-in/check-out
• Stay in compliance with code review feedback points shared by TL (Technical Lead)/TM (Technical Manager).
• Facilitate proactive communication with project/product teams i.e.
• Use all relevant channels (Emails, JIRA, Slack, or Zoom meetings)
• Be in sync with sprint/project/product teams
• Share your plan of action at the start of your day
• Send DSRs by end of the day
• Ensure decent overlap/availability in the onshore team’s timezone (whenever required).
• Focus on learning & development by
• Setting goals for the quarter in alignment with the Company goals.
• Constantly perform self-review and identify improvement areas
• Seek timely assistance from Reporting Managers
• Actively contribute to knowledge sharing initiatives and help in the skill development of peer developers
• Enhance skills and capability in USABILITY focussed development
• Exhibit good interpersonal skills by being a team player, staying approachable and collaborative
• Obtain and maintain certificates for Vlocity Development

Required Experience, Skills and Qualifications

Qualification

• Required - Minimum Bachelor's or Equivalent Degree in Computers
• Required - SFDC certifications (Administrator/ PD1)
• Optional - Vlocity Platform Developer certification;
• Required - Working experience with Vlocity omniscripts, Vlocity dataraptors, Vlocity cards, Vlocity integration procedures, etc
• Required - Work Experience in Healthcare & Insurance Industry.
• Nice to Have - CPQ Work Experience

Experience

• Required - Minimum 5 years experience in Software Development
• Required - Minimum 2 years in IT/Software companies with a multinational footprint
• Required - Minimum 1 years experience with Salesforce Lightning development.
• Required - Minimum 18 - 24 months experience with Vlocity Development.
• Required - Experience working with US-based/headquartered companies
• Good communication and interpersonal skills

Benefits

Industry-leading benefits including Health Insurance are offered. Will be part of a US-based/headquartered company.

Job Type: Full-time (Flexible with remote working option, if outside Bangalore)

We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for a client based out of the US.

Role

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile / desktop web app & handle its integration with back-end. 

Responsibilities

• Develop user interfaces for modern rich internet applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for React JS and React Native projects
• Develop application code and unit tests in React Native. 
• Ensuring high performance

Qualifications

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 4+ years of experience with React and React Native
  Good working knowledge of Firebase
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands-on and implements complex React JS and React Native modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile / desktop web app & handle its integration with back-end. 

Responsibilities

• Develop user interfaces for modern rich internet applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for React JS and React Native projects
• Develop application code and unit tests in React Native. 
• Ensuring high performance

Qualifications

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 4+ years of experience with React and React Native
  Good working knowledge of Firebase
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands-on and implements complex React JS and React Native modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers