Desktop support Engineer

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

• Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.
• Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.
• Monitor individual performance through CRM dashboards and ensure process adherence.
• Track and report key performance metrics (calls, demos, closures, revenue).
• Drive team performance for consistent achievement of MRR and closure numbers.
• Ensure timely and high-quality follow-ups with all inbound leads.
• Support team members in deal negotiation, closure, and retention of key customers.
• Identify skill gaps and work with L&D to enhance sales capability and product knowledge.
• Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Qualifications

• Experience: 3–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.
• Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.
• Strong understanding of CRM systems (preferably Zoho or similar).
• Excellent communication, analytical, and leadership skills.
• High ownership mindset with the ability to drive results under pressure.
• Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Additional Information

• High-growth work environment
• Fixed salary + attractive performance incentives
• Opportunity to work on impactful SaaS solutions

Key Responsibilities would include: 

1. Design, develop, and maintain enterprise-level Java applications. 

2. Collaborate with cross-functional teams to gather and analyze requirements, and implement solutions. 

3. Develop & customize the application using HTML5, CSS, and jQuery to create dynamic and responsive user interfaces. 

4. Integrate with relational databases (RDBMS) to manage and retrieve data efficiently. 

5. Write clean, maintainable, and efficient code following best practices and coding standards. 

6. Participate in code reviews, debugging, and testing to ensure high-quality deliverables. 

7. Troubleshoot and resolve issues in existing applications and systems. 

Qualification requirement - 

1. 4 years of hands-on experience in Java / J2ee development, preferably with enterprise-level projects.

2. Spring Framework including - SOA, AoP and Spring security 

3. Proficiency in web technologies including HTML5, CSS, jQuery, and JavaScript.

4. Experience with RESTful APIs and web services.

5. Knowledge of build tools like Maven or Gradle

6. Strong knowledge of relational databases (e.g., MySQL, PostgreSQL, Oracle) and experience with SQL.

7. Experience with version control systems like Git.

8. Understanding of software development lifecycle (SDLC) 

9. Strong problem-solving skills and attention to details.

Senior Salesforce Developer

Experience - 7 to 8 years

Norms - PF & UAN mandatory

Job - Remote

Shift timings - UK timing (1pm to 10 pm or 2pm to 11pm)

Required Experience:

·        5–6 years of hands-on Salesforce development experience, with a proven track record of delivering robust solutions on the Salesforce platform.

·        Strong expertise in Apex (classes, triggers, batch processes) and Lightning Web Components (LWC).

·        Demonstrated experience with Sales Cloud and Experience Cloud implementations.

·        Significant experience in integrating Salesforce with external systems using REST/SOAP APIs and middleware tools.

·        Deep understanding of the Salesforce Security Model (Profiles, Permission Sets, Organization-Wide Defaults, Sharing Rules).

·        Experience in configuring and optimizing Salesforce environments, including custom objects, fields, page layouts, flows, and process automation.

Key Responsibilities:

·        Design, develop, and implement custom Salesforce solutions using Apex, LWC, and other Salesforce technologies.

·        Integrate Salesforce with external applications and data sources.

·        Customize and extend Salesforce applications, including process automation and UI enhancements.

·        Configure and maintain security controls to ensure data protection and compliance.

·        Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.

·        Conduct unit testing, code reviews, and performance optimizations.

·        Stay updated on Salesforce releases and best practices.

Technical Skills:

·        Apex & LWC Advanced development skills; hands-on with triggers, batch jobs, LWC modules

·        Integration REST/SOAP APIs, middleware, data migration, Metadata/Bulk API

·        Security Model Profiles, Permission Sets, OWD, Sharing Rules

·        Sales Cloud Implementation, customization, automation

·        Experience Cloud Building and managing digital experiences

·        Testing & Deployment Unit testing, deployment tools (Salesforce DX, GitHub, CI/CD)

·        Communication Strong written and verbal communication skills

Preferred Qualifications:

·        Bachelor’s degree in Computer Science, IT, or related field.

·        Experience with Agile development methodologies.

·        Familiarity with DevOps tools (e.g., Git, Copado, Gearset) and CI/CD pipelines.

·        Strong problem-solving and analytical skills.

Certifications (Optional but Preferred):

·        Salesforce Certified Platform Developer I

·        Salesforce Certified Platform Developer II

·        Salesforce Certified JavaScript Developer I

·        Salesforce Certified Sales Cloud Consultant

·        Salesforce Certified Experience Cloud Consultant

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.

This role requires you to travel to onsite for 3 Months

Location – Hyderabad/Mohali

Digital Solutions Architect 

Experience required: 

• Minimum of 15 years of experience in IT industry. 
• Experience Architecting, Designing Solutions across Enterprise Business Systems specifically in Digital Space to develop robust digital architectures, utilising Cloud Computing, API’s based Integration and Data Analytics. 
• Experience in performing peer review and validation of others Architecture Designs & Architecture Design Patterns. 
• Experience in requirements elicitation, technology research, exploration of business opportunities for compiling highly professional options analyses and assessing them against a set of criteria that supports the solution recommendation(s). 
• Experience in specifying and designing large or complex systems/solutions that clearly translate and/or articulate the business specifications and benefits into the proposed solution design(s). 
• In Depth knowledge in Architecture, Design Principles of utilising IaaS, PaaS such as AWS, Azure, Hybrid Cloud etc to Design & Build Web, Mobile Applications for those Infrastructure Platforms. 
• In Depth knowledge of Best Practices around Cloud Platform Architectures. 
• In Depth knowledge in Architecture, Design Principles of Web 2.0, Mobile App Technology and emerging Web 3.0 standards and staying updated on Industry Trends such as AI, ML, RPA etc. 
• Excellent written and verbal communicator with ability to engage & influence stakeholders at all levels. 
• Ability to work in an Agile environment. 
• Bachelor’s degree in computer science or information Technology. 
• Demonstrated knowledge of TOGAF, ITIL (nice to have). 

Responsibilities: 

• Ability to Architect, design application software using the languages and technologies of the .NET framework.  
• Ability to Design, Develop and improve an application software and design technical architecture supported by writing technical and functional documentation. 
• Work closely with Product Owners, Business Analysts, Project Managers, Other Vendors and various other Business Stakeholders. 
• Ability to vet the Business Requirements Definition (BRD), put forward Solution Options, provide improvements for innovation and provide Solution Governance. 
• Produce Robust Digital Architecture Framework utilizing Industry Standard Architectural & Design Principles and present it back to Architecture Community and Forum. 
• Ability to present the Solution Architectures, Designs to Architecture Review Board (ARB) for Endorsement. 
• Ability to scope, prioritise and deliver work within time-bounded sprints. 

Tech Skills Required: 

• Experience working with .NET framework or relevant experiences (Essential) 
• Experience working with JavaScript frameworks such as ReactJS, Node.js, etc. 
• Experience working with Swift or Kotlin eco system, Android app development eco system. 
• Experience design, build web-based applications in C#, HTML, JavaScript, VBScript/ASP, .NET. 
• Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle. 
• Experience working in agile methodology using tools such as JIRA, Bitbucket, Confluence etc. 
• No SQL, RDBMS, Graph, Message Queues. 

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

Key Responsibilities:

• SDLC development of product features, enhancements, UAT/production issues.
• Work with development team members for development of product features.
• Client-side and server-side development.
• Develop and manage well-functioning databases and application.
• Write/ design product APIs and write unit test cases.
• Follow standard agile scrum practices for software development.
• Peer review, pull requests, code refactoring and managing source code per standards and ensure quality. 

Required Experience & Skills:

• 5+ years of software development experience using Microsoft .Net technology stack.
• Strong experience in .Net, .Net Core, C#, Entity Framework, SQL server, JavaScript, jQuery, etc.
• Experience in using unit test framework e.g., xUnit, Moq.
• Experience in Web API development.
• Experience in Agile / SCRUM development process.
• Good to have experience in Domain driven design development and Microservice architecture.
• Excellent communication and teamwork skills
• Good to have knowledge and experience in ABP.IO framework, Angular 8+, PostgreSQL and AWS cloud service and CI/CD process.

For our Cloud and Digital team, we seek Hands-On Technical Lead who can work on designing & implementing high quality scalable cloud software while providing technical leadership/mentoring to a small team of talented developers in agile environment. Your ability to lead the architecture, design, and implementation of maintainable, high-quality, and high-performing web (Java microservices, React UI, AWS) and mobile applications (iOS, Android, React native) is essential for success in this role. 

What you will be doing:

1. Strong programming knowledge in a combination of Java/Spring boot and Ruby on Rails. Expert in working in AWS Cloud, Micro services, REST, MongoDb / RDBMS/Cassandra, React /Node/Java Script, web frameworks/web technologies, Docker, Kubernetes, Messaging Brokers (Kafka, Kinesis, RabbitMq), Redis
2. Shaping architecture for robust, reliable, and high-performance applications, considering functional and technical requirements.
3. Manage/Mentor team of talented developers. Collaborate with cross functional stakeholders.
4. Estimate/Plan/Manage project deliverables in Agile environment with incremental system delivery.
5. Knowledge of data analytics and machine learning is a plus.
6. Good knowledge in version control and branching concepts (git, mercurial)

Who you are and what you bring:

1. B.E/B.Tech in Computer Science / Electronics and Electrical. Strong academics and career track record.
2. 15+ years of solid software development experience in building secure, scalable, and resilient systems.
3. Proven experience as software technical lead/manager/architect with cloud and digital SW
4. Excellent knowledge of software implementation, design and architecture of Web and Mobile apps.
5. Proven experience in working with AWS (preferably) or GCP or Azure.
6. Strong understanding of monitoring and logging tools.
7. Strong understanding of software design principles (SOLID, design patterns etc.)
8. Strong understanding of SOA and enterprise integration patterns.
9. Strong understanding of Functional or OOP patterns.
10. Experience in Web and Mobile software development and coding in various languages (Ruby on Rails, Node.js, Java, React, iOS, Android, Python etc.). Familiarity with HTML/CSS, JavaScript and UI/UX design.

• Have 3 - 6 years of experience working in a high speed Product B2B start up doing Full-stack or ReactJS software development
• Have demonstrated experience in Front-end developer tooling, React js and its core principles
• Have experience with popular React js workflows (such as Hooks and Redux), React Material UI,Data structure libraries (e.g., Immutable js)and with RESTful APIs
• Have experience in debugging, problem-solving, and improving application performance. 
• Are willing to learning new technologies on your own.
• Have knowledge in best practices for the whole software development cycle (TDD/CI/CD) and agile methodologies.
• Have good knowledge of version control.
• Have the ability to use a wide variety of open source technologies and tools. 
• Have good communication ability and can articulate business needs and translate them into technology solutions.