Desktop support Engineer

ü Hands-on experience in TFS, FTP and Repositories.

ü Hands-on experience in LAN, IP & Subnet.

ü Desired knowledge is Active directory and access permissions.

ü Working knowledge of office automation products and computer peripherals, like printers and scanners.

ü Knowledge of network security practices and anti-virus programs.

ü Ability to perform remote troubleshooting and provide clear instructions.

ü Desired knowledge in create technical documentation and manuals.

ü Desired knowledge in Mail servers and protocols.

ü Desired knowledge in Troubleshooting mail clients like outlook, thunderbird etc.

ü Desired knowledge in MS office 365 installation & Troubleshooting.

ü Desired knowledge in server monitoring & Tools.

Responsibilities:

ü Address user mails/tickets regarding hardware, software and networking.

ü Walk customers through installing applications and computer peripherals.

ü Ask targeted questions to diagnose problems.

ü Guide users with simple, step-by-step instructions.

ü Conduct remote troubleshooting.

ü Test alternative pathways until you resolve an issue.

ü Customize desktop applications to meet user needs.

ü Record technical issues and solutions in logs.

ü  Direct unresolved issues to the next level of support personnel.

ü  Follow up with clients to ensure their systems are functional.

ü Report customer feedback and potential product requests.

ü Customer-oriented attitude.

ü 1st and 2nd level technical support and analysis of issues reported by the business.

ü Ability to multitask and work under high pressure, work both independently, and as a member of the team.

ü Analytical thinking and problem solving and multitasking skills.

ü Good planning and organizing skills.

ü Positive attitude and willingness to work in a global team with different cultures.

ü Willingness to travel, also internationally.

ü Fluent in English (spoken and written) and Ready to learn National Languages.