Desktop support Engineer

Role & Responsibilities

work with peers in Product, QA, and other Engineering departments;

coach and mentor team members;

cautiously drive adoption of new technologies and processes;

preserve our engineering values of quality, scalability, and maintainability;

“see around corners” — identify blind spots and prioritize work across teams;

work with international teams to ensure successful product development and delivery; and

own the overall architecture and systems engineering for your products.

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Roles & Responsibilities:

• Develop, record, and maintain cutting-edge web-based PHP applications
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Convey effectively with all task progress, evaluations, suggestions, and schedules, along with technical and process issues
• Coordinate with co-developers and keep project manager well informed of the status of development effort and serve as liaison between development staff and project manager

Skills:

• Experience in design and system architecture and can write 
• efficient, testable, and reusable code
• OOP Concepts
• Knowledge of PHP
• Knowledge of MySQL
• Ability to work on different backend technologies
• Experience with Git, Slack (Optional)
• Experience with Laravel Framework will be a huge plus point

Role

Being a part of Products Engineering team, this member is expected to work with existing

development team. Key responsibilities of this role include design and development of PHP based applications as per the product roadmap. Coordinate with co-developers and contribute to all phases of the development lifecycle.

Experience

Around 4 years of experience in creating and implementing Web-based products using PHP,

MySQL, Ajax, and JavaScript.

Ability to work in an Agile, fast-paced environment, and learn rapidly.

Bachelor degree in computer science, computer engineering or similar.

Expert in HTML, CSS, JavaScript, JQuery, JSON.

Experience in any PHP framework Laravel, CodeIgniter or Zend.

Writing clean, readable, and easily maintainable code.

Must have knowledge of project/task management tools like Jira,

Familiarity with Version Control Tortoise Bitbucket, Git etc.

Understanding of UI, cross-browser compatibility and web standards.

Good English communication skills, written and spoken.

Able to work with minimum supervision as well as perform under pressure and meet

Deadlines.

Desirable

Experience in working with Agile projects.

LINUX experience would be an added advantage.

Requirements:

• Design and development of digital and Analog electronics for control of high-power electronics systems.

• Start to finish ownership of control boards and other electronics – from specification to design, prototype, and manufacturing.

• Collaborative work with mechanical, digital control, thermal design, and manufacturing test engineers.

• Product level electrical design including component selection, branch circuit design, and insulation coordination. Schematic & PCB layout design

• Start to finish ownership of control boards and other electronics – from specification to design, prototype, and manufacturing.

• Experience with high current power semiconductor selection (IGBTs, MOSFETs, and Diodes), gate drive, and protection circuit design.

• Familiar with schematic capture and power converter circuit simulation tools.

• Experience in the selection and use of DSPs, microcontrollers, and programmable logic devices and their peripheral circuitry (signal conditioning, board-level power supplies).

• Experience in supervision of PCB layout for minimal stray inductance and capacitance, placement strategies for better manufacturability, power/signal plane definition, and EMC optimization.

• Knowledge of environmental, reliability, and safety requirements for Automotive, Industrial & Residential applications.

• Collaborate with BMS HW/FW engineering team to successfully to design, validate and deploy testing tools

• Product level electrical design including component selection, branch circuit design and insulation coordination.

• Experience in designing and supervising circuit design and PCB layout for EMI/EMC compliance

• Experience in designing and supervising circuit design and PCB layout for EMI/EMC compliance

• Fluent in English, ability to communicate with foreign teammates.

Our growing Web 3 media company is looking for an experienced and ambitious Business Development Executive responsible for building new opportunities with existing/new clients.

Requirements:

• A minimum of 3-4 years of work experience in the crypto, Web 3, and blockchain industry with an understanding of the digital ads space, along with branded content sales.

• The ability to up-sell to existing clients and discover new potential brands to collaborate with. Actively pitching to clients or advertisers and presenting them with creative brand solutions. Monitor, analyze sales, and market trends, and develop an effective strategic sales plan.

• Will be responsible for driving revenue, growth & customer satisfaction. Provide leadership to the brand partnerships department's day-to-day operations while focusing on the company’s strategic goals.

• The ability and agility to switch between tasks and priorities without losing focus or speed. Work with internal teams across content, ad-ops, and data to create compelling solutions for clients including rollout plans, budgets, logistics, etc.

Good to have:

• The ability to work in a structured manner as the team scales equally depending on processes and people.

• Attention to detail — in everything. Champions ad space, properties, and campaigns internally to help drive revenue further.

• Needs to have strong contacts and relationships in the industry across clients and agencies like ad networks, direct media buyers, crypto exchanges, wallets, Coins, etc.

Benefits at CoinGape:

• Working in a cutting-edge field of Crypto & Blockchain.
• Huge responsibilities from Day 1. Be the owner of your own learning curve.
• The possibilities are limitless and depend on you. You get to work in a very dynamic environment.

• Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
• Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
• Posting Jobs and Fetching Resumes from Job Portals. 
• Salary Negotiation with candidate.
• Performs detailed reference checking and/or reference analysis of selected candidates. 
• Extends offers of employment to selected candidates within the guidelines of compensation policy. 
• Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
• Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.