Ekfrazo Technologies

Duties and Responsibilities

 Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement

of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to

SLA/KPIs

 Providing L3 level of Network and Service Assurance support for enterprise network on routing

and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies

 Carrying out complex network change events.

 Acting as the architect for the projects in the day 2 scenario

 Provide design and deployment guidance on new enterprise sites, make configuration pack and

deploy it on ground.

 Raising TAC cases with OEMs and drive the resolution of complex incidents

 Coordinating with the fault management teams of the CSPs for the resolution of access link

issues

 Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.

 Designing and implementing the final fix for resolving the complex incidents in coordination with

OEMs or CSPs.

 Representing the Operations team in architectural and roadmap discussions along with the

customer

 Analyzing the technological advancement in the industry and acting as the technical advisor to

the customer

 Assisting the Major Incident resolution by actively participating in the process.