Ekfrazo Technologies
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Duties and Responsibilities
Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement
of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to
SLA/KPIs
Providing L3 level of Network and Service Assurance support for enterprise network on routing
and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies
Carrying out complex network change events.
Acting as the architect for the projects in the day 2 scenario
Provide design and deployment guidance on new enterprise sites, make configuration pack and
deploy it on ground.
Raising TAC cases with OEMs and drive the resolution of complex incidents
Coordinating with the fault management teams of the CSPs for the resolution of access link
issues
Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.
Designing and implementing the final fix for resolving the complex incidents in coordination with
OEMs or CSPs.
Representing the Operations team in architectural and roadmap discussions along with the
customer
Analyzing the technological advancement in the industry and acting as the technical advisor to
the customer
Assisting the Major Incident resolution by actively participating in the process.
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The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
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