Duties and Responsibilities
Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement
of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to
SLA/KPIs
Providing L3 level of Network and Service Assurance support for enterprise network on routing
and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies
Carrying out complex network change events.
Acting as the architect for the projects in the day 2 scenario
Provide design and deployment guidance on new enterprise sites, make configuration pack and
deploy it on ground.
Raising TAC cases with OEMs and drive the resolution of complex incidents
Coordinating with the fault management teams of the CSPs for the resolution of access link
issues
Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.
Designing and implementing the final fix for resolving the complex incidents in coordination with
OEMs or CSPs.
Representing the Operations team in architectural and roadmap discussions along with the
customer
Analyzing the technological advancement in the industry and acting as the technical advisor to
the customer
Assisting the Major Incident resolution by actively participating in the process.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon