Account Manager

Responsibilities include:  

• Develop and maintain data validation logic in our proprietary Control Framework tool 
• Actively participate in business requirement elaboration and functional design sessions to develop an understanding of our Operational teams’ analytical needs, key data flows and sources 
• Assist Operational teams in the buildout of Checklists and event monitoring workflows within our Enterprise Control Framework platform 
• Build effective working relationships with Operational users, Reporting and IT development teams and business partners across the organization 
• Conduct interviews, generate user stories, develop scenarios and workflow analyses  
• Contribute to the definition of reporting solutions that empower Operational teams to make immediate decisions as to the best course of action 
• Perform some business user acceptance testing 
• Provide production support and troubleshooting for existing operational dashboards  
• Conduct regular demos and training of new features for the stakeholder community 

Qualifications  

• Bachelor’s degree or equivalent in Business, Accounting, Finance, MIS, Information Technology or related field of study 
• Minimum 5 years’ of SQL required 
• Experience querying data on cloud platforms (AWS/ Azure/ Snowflake) required 
• Exceptional problem solving and analytical skills, attention to detail and organization 
• Able to independently troubleshoot and gather supporting evidence  
• Prior experience developing within a BI reporting tool (e.g. Spotfire, Tableau, Looker, Information Builders) a plus  
• Database Management and ETL development experience a plus 
• Self-motivated, self-assured, and self-managed  
• Able to multi-task to meet time-driven goals  
• Asset management experience, including investment operation a plus 

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Company Overview: Welcome to Office Advisor – where technology meets the future of commercial real estate in India! With our advanced technology platform, we're simplifying the office search process, connecting businesses with their ideal workspace effortlessly. Join us as we redefine the future of workspace solutions at Office Advisor.

Position Overview: We're on a mission to redefine the way companies find their perfect office space in India. As a Business Development Associate, you will be at the forefront of our efforts, engaging with companies to understand their needs and guiding them through the process of finding their ideal workspace. If you're passionate about forging connections and driving business growth, we'd love to have you on board!

Key Responsibilities:

• Prospect and identify potential clients who are in search of office space, ranging from startups to established corporations.
• Engage with clients through various channels, including phone calls, emails, and networking events, to understand their requirements and introduce them to the Office Advisor platform.
• Conduct site visits and property tours with clients, showcasing available office spaces and addressing any questions or concerns they may have.
• Lead negotiation meetings between clients and landlords, advocating for our clients' best interests while fostering positive relationships with all parties involved.
• Collaborate with internal teams to ensure a smooth transition from client inquiry to successful leasing transactions.
• Stay informed about market trends, competitor activities, and industry developments to identify new business opportunities and enhance our services.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in sales, business development, or a similar role, preferably B2B.
• Strong interpersonal and communication skills, with the ability to build rapport and influence decision-makers.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Flexibility to adapt to evolving business needs and market dynamics.

Join us in revolutionizing the commercial real estate sector in India and be part of a passionate team committed to driving innovation and excellence. Apply now to embark on an exciting journey with Office Advisor!

• Develop cutting edge Roku video streaming apps for OTT
• Responsible for the technical design and development of advanced video streaming consumer applications with backend integrations and SceneGraph component customizations to meet the user satisfaction.
• Deliver app solutions across the entire app life cycle prototype to build to test to launch to support
• Keep up to date on the latest industry trends and Device / OS / IDE updates
• Optimise performance and stability as well as non-functional aspects such as logging

Desired skills

• Hands on experience on designing channels using Roku, understanding of the key UI and design principles, and handling remote-control buttons.
• Extensive hands-on experience of creating Roku app custom UI controls, high performing API integrations, advanced state management, cross device support and performance optimisation.
• Complete knowledge of SceneGraph components, XML configuration, handling application events, event loops, threads and controlling screen layouts.
• Usage of Roku advertising component, Roku Ad Library and Roku pay.
• Integration of Roku analytics and Google analytics.
• In-depth knowledge of BrightScript.
• Familiar using VS or Eclipse with Roku-plugins with make file utilities to create build and deploy.
• Proficient understanding of code versioning tools, such as Git, SVN etc.

• Leveraging customer insights to anticipate needs and obstacles within the path to purchase and designing strategies to target the obstacles and share knowledge with key stakeholders
• Interpreting the user journey to better understand and improve the customer experience (through digital engagements) and touch points that move consumers down the funnel to increase conversions
• Resolving gaps in the total customer experience to optimize the experience
• Facilitating the buying journey for products and/or services by understanding the key benefits of the offers
• Developing illustrations, logos and other designs
• Using the appropriate colours and layouts for each graphic
• Working closely with the marketing and production team to produce final design
• Amending designs after feedback
• Ensuring final graphics and layouts are visually appealing and on-brand

Desired Candidate Profile

• Proven graphic designing experience of 3-7 years
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Premier Photoshop)
• Good at developing illustrations, logos, and other designs
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines

Job Location : Gurgaon Sector 15

Min Experience : 4 years in Front End

Salary : Hike on present according to company norms

Your core responsibilities:

• Design and build efficient, scalable & high performance systems.
• Interact with Product, Design and Engineering teams to spec, build, test and deploy new features.
• Perform Peer Code Reviews and mentor other engineers.
• Investigate production issues pertaining to our retail applications and implement intelligent solutions.
• Work on experimental projects and prototypes and build them into stable solutions.

What will help you thrive in this role? 

• You have 3+ years of experience building applications on the web platform with JavaScript, HTML and CSS.
• Expertise in Javascript and any Javascript frameworks/libraries like ReactJS, VueJS, Angular, Redux, etc.
• Strong fundamentals on Web Standards, Browser Performance and Rendering Pipelines, HTTP and other relevant concepts.
• You can write testable, maintainable code that’s easy to understand.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Knowledge of server side programming using NodeJs is a plus.
• A knack for benchmarking and optimization.