Key Accounts Manager

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

• Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
• Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
• Ensure process compliance and quality control across teams.
• Implement basic performance metrics (KPIs/SLAs) to track efficiency.
• Support team training to ensure adoption of new processes.
• Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
• Strong skills in process design, documentation, and standardization.
• Good communication and change management abilities.
• Knowledge of tools for workflow and operations management is a plus.

Responsibilities and duties

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs, and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

Need to generate sales and building good customer relationships with effective communication.

Regular customer feedback and reviews

Required Skills:

• 3+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding AI/ML algorithms is a plus.

Java Developer Requirements

·        Minimum 7 to 15years of experience in Java/J2EE

·        Outstanding skills in Java Struts, JSP, Hibernate

·        Capability to understand DB design, SQL queries

·        Experience in JavaScript, JQuery, JSON and AJAX

·        Strong Object Oriented Analysis and Design skills

·        Knowledge in source version control such as GIT

·        Understanding on Agile methodologies

No of Opening: 7

Location: Chennai/Madurai (WFO)

·        Degree in Computer Science or related field.

·        Experience with user interface design, database structures, and statistical analyses.

·        Analytical mind-set and good problem-solving skills.

·        Excellent written and verbal communication.

·        Good organizational skills.

·        Ability to work as part of a team.

·        Attention to detail.

As a Node.js Developer at Primathon Technology, you will be responsible for designing, developing, and maintaining server-side applications using Node.js. You will collaborate with cross-functional teams to implement new features, optimize existing functionality, and ensure the best possible performance, security, and user experience. Key Responsibilities:

1. Develop and maintain server-side applications using Node.js, ensuring optimal performance and scalability.

2. Collaborate with front-end developers, designers, and other stakeholders to implement new features and enhance existing functionality.

3. Write clean, maintainable, and efficient code while adhering to coding standards and best practices.

4. Participate in code reviews to ensure code quality and consistency within the development team.

5. Troubleshoot and debug issues across the application stack, identifying and resolving performance bottlenecks and other challenges. 6. Implement security and data protection measures, ensuring the application's compliance with industry standards.

7. Optimize applications for maximum speed and scalability. Qualifications and Skills:

1. Bachelor's degree in Computer Science, Engineering, or a related field.

2. Minimum of 2 years of professional experience as a Node.js Developer

. 3. Proficient in server-side JavaScript programming using Node.js.

4. Strong understanding of asynchronous programming, including Promises and async/await.

5. Experience with RESTful API development and integration.

6. Familiarity with front-end technologies such as HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue) is a plus.

7. Knowledge of database systems (e.g., MongoDB, MySQL, PostgreSQL) and data modeling.

8. Experience with version control systems (e.g., Git) and collaborative development workflows.

9. Good understanding of software development lifecycle (SDLC) and agile methodologies.

10. Strong problem-solving skills and attention to detail

• Collection creation, access method tuning, sharding implementation, index creation, and debugging query execution to obtain top database performance.
• Execute DB upgrades on time
• Configuration of MongoDB instances, Schema and MongoDB modelling
• Table design, index utilisation, design indexing strategies , query plan analysis and Optimise performance issues
• Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
• Implement appropriate indexes (B-Tree, Geospatial, Text) for performance improvement
• Implement Mongo Management Service for automating a variety of tasks, including backup/recovery and performance management
• Recommend and implement best practices for Rest API integration framework/model
• Develop MongoDB and API prototypes and proofs of concept
• Implement optimal backup and recovery and assist developers in detecting performance problems using MMS and Mongo Profiler
• Work closely with the development teams to implement new features and enhancements and the maintenance and support of existing applications in production
• Automate routine DB operations with scripting
• Configure, monitor, and deploy replica sets and upgrade databases through patches
• Keep clear documentation of the database setup and architecture and plan procedures for backup in case of a data loss
• Ensure that the databases achieve maximum performance and availability
• Create roles and users and set their permissions and mentor staff on MongoDB best practices
• Write procedures for backup and disaster recovery

• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency