Sales Manager

About Position:

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.

About EasyEcom:

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 5000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles and responsibilities:

● Identifying clients requirements and helping them use specific features

● Respond to clients queries on time via chat, phone, or email and escalate, if needed

● Analyze and report any problems with the product functionalities.

● Guide clients through new features and functionalities

● Follow up with customers to ensure cent percent timely resolution for all the issues.

● Gather clients feedback and share it with the team.

● Update our internal databases with information about clients discussions and technical issues with the product.

● Recommend improvements and work around to make the product better

● Share feature requests with team members

Requirements:

● Excellent communication and negotiation skills

● 1-2 years of experience in Product Support

● Proficiency in English and Hindi

● Excellent knowledge of MS office

● Self-motivated with a result driven approach

● Critical thinker and problem solver

Perks of Joining EasyEcom

● Great Culture

● Product Training

● Recognition of Work

● Ownership & Leadership opportunities

● Internal Job posting

Key Responsibilities:

• Involve in the Design And Development Of Scalable Backend Applications Using Java (Spring Boot).
• Mentor And Guide A Team Of Developers To Ensure High-Quality Deliverables.
• Take Ownership Of Solution Architecture, Coding Standards, And Design Patterns.
• Develop And Manage Restful Apis And Integrate Third-Party Services.
• Collaborate With Front-End Teams, Qa, And Stakeholders To Align Technical Implementation With Business Goals.
• Oversee Deployments In Hybrid Cloud Environments In Coordination With Devops Teams.
• Conduct Code Reviews, Lead Design Discussions, And Manage Agile Development Processes (Scrum/Kanban).
• Monitor Application Performance And Drive Improvements Proactively.
• Troubleshoot And Resolve Complex Software Issues Across Systems And Services.

Required Skills:

• 6+ Years Of Professional Experience In Java Development.
• Strong Hands-On Expertise In Spring Boot And Microservices Architecture.
• Working Knowledge Of Node.Js And Javascript/Typescript.
• Experience With Rest Apis, Sql/Nosql Databases (Mysql, Postgresql, Mongodb).
• Familiar With Ci/Cd Pipelines, Git, And Modern Devops Practices.
• Proven Ability To Lead Distributed Teams And Manage Deliverables In A Remote/Hybrid Work Setup.
• Strong Communication, Leadership, And Problem-Solving Skills.

We are seeking a Bioinformatician with a strong background in genomics and transcriptomics, and proven experience with biological ontologies. The successful candidate will analyze outputs from pre-processed biological pipelines and support their integration into a biomedical knowledge graph.

Responsibilities:

Review and interpret genomics and transcriptomics datasets from existing pipelines

Leverage biological ontologies (e.g., GO, DO, HPO) to structure and standardize biological entities

Assist in designing and building components of a biological knowledge graph

Collaborate with computational biologists, data scientists, and software engineers

Document processes and contribute to reproducibility and data governance standards

Qualifications:

MSc or PhD in Bioinformatics, Computational Biology, or a related field

Strong knowledge of genomics and transcriptomics workflows

Experience working with biological ontologies and controlled vocabularies

Familiarity with RDF, OWL, or other semantic web technologies is a plus

Proficiency in Python, R, or similar data analysis tools

Excellent analytical and communication skills

Preferred Experience:

Previous work with knowledge graphs or biomedical data integration

Job Overview:

We are seeking a dynamic and results-driven Software Sales Executive to join our growing sales team. The ideal candidate will be responsible for generating new business opportunities, managing client relationships, and driving the sales of our software products. If you have a passion for technology and sales, and you're motivated to achieve targets, we’d love to have you on board!

Key Responsibilities:

• Lead Generation & Prospecting: Identify and approach potential clients to generate leads through various channels such as cold calls, emails, networking, and referrals.
• Product Demonstrations: Conduct product demos and presentations to prospective clients, showcasing the features and benefits of our software solutions.
• Sales Cycle Management: Handle the entire sales cycle from initial contact, qualification, and proposal to negotiation and closing.
• Client Relationship Management: Develop and maintain strong, long-lasting client relationships to foster repeat business and referrals.
• Market Research: Keep up-to-date with industry trends, competitor products, and market demands to effectively position our software solutions.
• Sales Reporting: Track sales progress, update CRM tools, and report on sales performance and forecasts.
• Customer Support: Collaborate with customer support teams to ensure smooth onboarding and post-sales service for clients.

Key Requirements:

• Experience: 2+ years of proven sales experience in the Software or IT industry.
• Knowledge: Strong understanding of CRM systems, software sales processes, and SaaS (Software as a Service) models.
• Skills:
• Excellent communication, presentation, and negotiation skills.
• Ability to understand customer needs and tailor software solutions to meet those needs.
• Self-motivated with a strong drive to achieve sales targets.
• Ability to work both independently and as part of a team.
• Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Atomated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.

Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.

People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.

We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us

Learn more about us: https://grappus.com/">https://grappus.com/

We are seeking a Senior Java Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.

• Ability to write elegant and readable code
• Excellent problem solving skills and love technical challenges
• Comfortable working in a team-oriented and collaborative environment
• Strong understanding of Agile and Lean software development processes and practices
• Stays plugged into emerging technologies/industry trends and applies them proactively
• Knowledge of software best practices, like test driven development and continuous integration

• BE/BTech in Computer Science or a related field or equivalent practical experience

• 2+ years of software development experience including deep, hands on experience in building back end applications using Java and Spring ecosystem
• Strong command over core Java:
  • Understands the application of java best practices including logging & exception handling
  • Familiar with the Java Concurrency model
  • Understands Java collections, generics and java 8 based functional programming features
• Has extensively used the Spring ecosystem:
  • Spring Boot
  • HTTP/REST API development
  • Spring Data (JPA)
  • ORM tools like Hibernate (can fine tune mappings for performance)
  • Unit and integration testing facilities of Spring Boot
• Experience coaching and mentoring junior developers
• Aggressive problem diagnosis and creative problem solving skills and client handling skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Implemented CI/CD in any of the projects done and experience with Test Driven Development

• Understanding of API Development best practices
• Knowledge of Kubernetes/Docker and Devops
• Some or all of these AWS services: EC2/ECS; lambda; SQS/SNS; API Gateway, Cognito; Elastic Search
• Has contributed to the development or enhancement of CI/CD pipelines in a previous project
• Contributed in the creation of end-end automation tests (functional or non-functional)
• Has designed relational databases; conversant with SQL
• Personal projects or contributions to the open source community
• Strong organizational skills to juggle multiple tasks within the constraints of timelines
• Team player (those great personality types that people love to work with)
• Great communication skills

Working closely with the Product group and other teams, the Data Engineer is responsible for the development, deployment and maintenance of our data infrastructure and applications. With a focus on quality, error-free data delivery, the Data Engineer works to ensure our data is appropriately available and fully supporting various constituencies across our organization. This is a multifaceted opportunity to work with a small, talented team on impactful projects that are essential to ACUE’s higher education success. As an early member of our tech group, you’ll have the unique opportunity to build critical systems and features while helping shape the direction of the team and the product.