Support Services Analyst
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
The Deltek Corporate Development team plays a vital role in spearheading initiatives that drive the company's go-to-market strategies. We help foster business growth, expansion and maturity by creating and delivering value to internal stakeholders and our growing partner and customer ecosystems. As part of our dynamic team, you'll collaborate with product, marketing, sales and partner alliance organizations to challenge conventions and deliver exceptional, high-quality product solutions.
Position Responsibilities
The Support Services Analyst will be part of the Support Services team which uses, top-of-the-line CRM tools like Sales force and other applications. The Support Services Analsyt in Deltek|Replicon is not only a Support professional, but also a good researcher, a tester and a consultant to both customers and product management.
- Resolve the Application Support queries and issues that have been handed over by the Associate Support Analysts (Tier 1) and ensure that all assigned requests are addressed within the time limit set by the Product Support Associate (Tier 1)
- Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
- Effective and efficient working in partnership with other departments to prevent delay in resolution
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
- Solid understanding of product limits and suggesting ways of improving the product
- Logically understanding the concepts of other SaaS based products for integration requests
- Proactively identifying trends or recurring issues and recommending process improvements or product enhancements to minimize future incidents.
Qualifications
- Any Bachelor's Degree
- At least 4 years of experience in software application support and/or infrastructure support
- Understanding of Web technology, basic networking, hardware knowledge and software applications
- Experience of Windows platforms including configuration e.g. configure software to connect to Internet application servers, SSO configuration, API, Webservices
- Understanding of SQL Server or Oracle database management systems.
- Excellent communication skills - verbal, written, listening skills and interpersonal skills
- Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
- Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
- Open to work in a 24/7 support environment
About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
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Job description
Role/project description: will be responsible for user interface development of various android/ios based mobile applications for organization clients and partners.
The candidate will work in global, highly innovative and agile environment made up both by talented youngsters and senior professionals.
Location: Saudi Arabia
Job responsibilities:
- Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance
- Contribute in all phases of the development lifecycle concept, design, build, deploy, test, release to app stores and support.
- Diagnose performance issues, fix bugs including crashes and anrs to increase the functionality of the application
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications.
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
- Collaborate with team members product managers, developers, designers to brainstorm about new features and functionalities.
Desired profile:
- Proficient in Java/Kotlin programming
- Knowledge and experience in flutter framework and dart programming
- Hands on experience in using restful APIs
- Hands on experience in designing and developing micro-services architecture and containers
- Object oriented analysis, uml and design using common design patterns.
- Hands on experience in development ide android studio, android sdk, firebase test lab
- Experience with offline storage, threading, and performance tuning
- Familiarity with push notifications
- Familiarity with IOS integration with flutter
- Experience using GitHub or similar environment
- Complete understanding of SDLC &agile development
- Experience with material design and android ui design principles, patterns and best practices
- Good knowledge of adding third-party libraries
- Ability to understand business requirements and translate them into technical requirements
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- A track record of delivering successful complex consumer product apps finance apps, e-commerce apps
- Critical thinker
We are looking for a Angular Developer (Angular Experts) responsible for managing the interchange of data between the server and the users.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Implementation of security and data protection
- Participate on project teams as needed to develop and deploy software solutions to meet business requirements
- Create and deploy cloud-hosted web applications and content management systems as well as internal tools and frameworks
- Participate in AGILE project methodology and conform to coding standards including git workflow and code reviews.
REQUIREMENTS
- Strong proficiency with JavaScript
- Experience in creating and deploying cloud-based web applications.
- Good at Jade, EJS,
- Good at CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)
- Front-end technologies, such as HTML5, and CSS3
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- PLUS - experience with React.JS, React Native, vue.js JavaScript framework * Experience with Amazon Web Services
- PLUS - experience with Jenkins or other Continuous Integration tools
Responsibilities:
- Create games in Unity for iOS and Android (OSX and Windows is considered a plus).
- Write super-clean, testable, and well documented code in C#.
- Implement systems for the games based on design specifications.
- Implement, debug and refine core game play features.
- Collaborate effectively with a small, high-energy team of game designers and programmers.
- Work with other developers to devise customized solutions to difficult problems.
- Implement game functionality as per design document and specification.
Requirements:
- Strong knowledge of object oriented design, design patterns, 3D Math, and data structures.
- Expert knowledge of Unity3D Programming including Unity GUI, C# scripting, Asset Bundles, Materials/Shaders and iPhone deployment.
- Graphics Development (Particle Systems, Shaders). Experience with both 3D and 2D graphics in Unity.
- Experience implementing and/or creating native iOS and Android plugins for Unity.
- Experience in Adobe Creative Suite, including Photoshop, Illustrator and Flash.
- Experience with Visual Studio and/or Team Foundation Server.
- Experience using mobile platform native features such as accelerometer, camera, push notifications, etc.
- Strong knowledge of C# and the .net framework 2.0 or above.
- Must love to roll-up sleeves and get dirty with Unity3D; Integrating textures, animation, meshes, adjusting lighting, setting camera angles, optimization, audio integration etc.
- Ability to work on fixed deadlines.
Skills:
- Experience with C#, Objective-C and Javascript are a plus.
- Level logic design, scene flow planning and creation experience.
- Facebook application development.
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Support all internal and external HR-related inquiries or requests.
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Maintain digital and electronic records of employees.
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Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
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Assist with performance management procedures.
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Schedule meetings, interviews, and HR events and maintain agendas.
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Coordinate training sessions and seminars.
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Perform orientations and update records of new staff.
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Produce and submit reports on general HR activity.
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Complete termination paperwork and exit interviews.
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Keep up to date with the latest HR trends and best practices.
What will you be doing
- Build scalable and loosely coupled services to extend our platform
- Build bulletproof API integrations with third-party APIs for various use cases
- Evolve our Infrastructure and add a few more nines to our overall availability
- Have full autonomy and own your code, and decide on the technologies and tools to deliver as well as operate large-scale applications on AWS
- Give back to the open-source community through contributions to code and blog posts
- This is a startup so everything can change as we experiment with more product improvements
About you
- Relevant Experience: Minimum 6+ Years
- You have prior experience developing and working on consumer-facing web/app products
- Hands-on experience in Python. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
- Experience in at least one of the following frameworks - Django, Flask, Falcon, web2py, Twisted, Tornado
- Working knowledge of MySQL, MongoDB, Redis
- Good understanding of Data Structures, Algorithms, and Operating Systems
- You've worked with core AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
- You can dabble in Frontend codebases using HTML, CSS, and Javascript
- You love doing things efficiently.The works you will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
- You might not have experience with all the tools that we use but you can learn those given the guidance and resources
The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Vue.js and Quasar Framework, this candidate will be able to translate user and business needs into functional frontend design.
Responsibilities
- Designing, developing, and testing UI for mobile and web applications
- Build reusable code and libraries for future use
- Accurately translate user and business needs into functional frontend code
Qualifications
- Bachelor's degree or equivalent in Computer Science
- 2+ years' experience in frontend development
- Familiarity using Scrum/Agile development methodologies
- Experience building object oriented web applications in Vue.js and Quasar Framework
Experience
2+ years of work experience using Vue.js
• Demonstrable experience in enterprise software product development.
• Expert knowledge of JavaScript
• 6+ years of Web UI development using JavaScript, HTML and CSS, JQuery
• 3+ years of experience in AngularJS, progressive web application development (agnostic to which version) or any other modern framework.
• Experience in REST API development / building SaaS applications
• 2+ years of MongoDB, Redis or similar no-SQL DB experience
• 2+ years of experience of RDMS
• Must be able to communicate the design specification using block diagrams / modelling techniques (e.g. UML)
Nice to have experience
• Object-oriented modeling and design a plus
• Experience with DevOps CI/CD pipelines.
• Experience with Jenkins and GitHub
YOUR RESPONSIBILITIES
- Development and unit testing of web applications including back-end (microservices), maintenance & level 3 support of the same
- Assist Project Managers, Business Analysts, and Tech Lead in project planning (provide estimates, risk analysis, requirements analysis, technical options)
- Software Architecture
- Involvement in full life cycle of projects (including requirement analysis and system design, development and support if required)
- Support and work collaboratively with teams across areas of design, development, quality assurance and operations
- Commit your knowledge and experience into team success
- A small amount of travel (when needed) to work with other offices
- Attend meetings to discuss and demonstrate solutions at both technical and business level
REQUIRED SKILLS AND EXPERIENCE
- 5+ years web application development experience
- 3+ years developing with Python
- 3+ years developing with C# and .NET Framework 4.x
- Experience with ASP.NET MVC, ASP.NET WebAPI 2, LINQ, and WCF
- Dependency Injection and other common ASP.NET MVC design patterns
- Experience with API design and development using REST
- Experience with performance optimization
- Experience integrating security best practices into the SDLC
- Experience with object-oriented programming (OOP) and OOP patterns
- Experience with Git
- 1+ years of Agile development experience
- Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
- Experience with SQL database schema design and querying. Microsoft SQL Server and PostGreSQL are used and preferred.
DESIRABLE SKILLS AND EXPERIENCE
- Knowledge of JIRA, Bamboo, Confluence, or BitBucket is a plus.
- Experience with a JavaScript MVVM library such as Web Components, knockout.js, Angular, React, etc. is a plus (Web Components and knockout.js are used and preferred)
- Experience with HTML5/CSS3/JavaScript/ and AJAX is a plus
- SPA (Single Page Application) design and implementation is a plus
- Experience with any ORM such as Entity Framework or NHibernate is a plus (NHibernate is preferred)
- Experience with TypeScript is a plus
- Experience with MS Build is a plus
- Experience with CI/CD is a plus
- Experience with Object Mapping Frameworks (AutoMapper, etc) is a plus
- Understanding of OOD, DDD and TDD is a plus
- AWS-based development is a plus
- Knowledge of Flask is a plus.
PERSONAL SKILLS
- Clever personality
- Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous
- Motivation to design and build reliable, elegant apps
- 2 - 4 years of android application development experience
- Proficiency in Java and experience in Kotlin
- Familiarity with RxJava2, Dagger2, OkHttp, Retrofit, Android Architecture Components
- Familiarity with material design