
Support Services Analyst
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
The Deltek Corporate Development team plays a vital role in spearheading initiatives that drive the company's go-to-market strategies. We help foster business growth, expansion and maturity by creating and delivering value to internal stakeholders and our growing partner and customer ecosystems. As part of our dynamic team, you'll collaborate with product, marketing, sales and partner alliance organizations to challenge conventions and deliver exceptional, high-quality product solutions.
Position Responsibilities
The Support Services Analyst will be part of the Support Services team which uses, top-of-the-line CRM tools like Sales force and other applications. The Support Services Analsyt in Deltek|Replicon is not only a Support professional, but also a good researcher, a tester and a consultant to both customers and product management.
- Resolve the Application Support queries and issues that have been handed over by the Associate Support Analysts (Tier 1) and ensure that all assigned requests are addressed within the time limit set by the Product Support Associate (Tier 1)
- Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
- Effective and efficient working in partnership with other departments to prevent delay in resolution
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
- Solid understanding of product limits and suggesting ways of improving the product
- Logically understanding the concepts of other SaaS based products for integration requests
- Proactively identifying trends or recurring issues and recommending process improvements or product enhancements to minimize future incidents.
Qualifications
- Any Bachelor's Degree
- At least 4 years of experience in software application support and/or infrastructure support
- Understanding of Web technology, basic networking, hardware knowledge and software applications
- Experience of Windows platforms including configuration e.g. configure software to connect to Internet application servers, SSO configuration, API, Webservices
- Understanding of SQL Server or Oracle database management systems.
- Excellent communication skills - verbal, written, listening skills and interpersonal skills
- Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
- Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
- Open to work in a 24/7 support environment

About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
Similar jobs
Job Title: Relationship Manager - CRM
Salary -upto 8 LPA
Location -Mumbai
Job Summary
We're seeking a dynamic and customer-focused Relationship Manager to join our CRM team. The ideal candidate will play a key role in maintaining strong client relationships, ensuring efficient post-sales activities, and managing collections.
Key Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Collections and Follow-ups: Manage and oversee the collection process, ensuring timely payments from customers.
- Post-Sales Activation: Facilitate seamless post-sales processes, including onboarding and activation of services/products.
- Demand Letter Generation: Prepare and issue demand letters in compliance with company policies and legal standards.
- Documentation and Reporting: Prepare and manage client-related documentation, including agreements, contracts, and payment schedules.
Requirements
- Experience in real estate is mandatory
- Proficiency in Excel and data management
- Excellent communication and interpersonal skills
- Attention to detail and ability to multitask
- Strong analytical and problem-solving skills
What We Offer
- Opportunity to work with a dynamic team
- Professional growth and development opportunities
- Competitive salary and benefits package
- 5-day working week, 10am-6pm
How to Apply
If you're a motivated and experienced Relationship Manager, please submit your resume and cover letter to [insert contact information].
Hiring Hashtags
#RelationshipManagerJobs
#CRMJobs
#RealEstateJobs
#CustomerServiceJobs
#SalesJobs
#MarketingJobs
#MumbaiJobs
#JobOpening
#CareerOpportunity
#HiringNow

Role Summary
We’re seeking a highly skilled and self-motivated Senior Software Engineer who thrives in a startup environment. You will lead end-to-end development of key features, own architectural decisions, and ensure the smooth delivery of our product.
Mandatory Skill Sets/Expertise
• 5-6 years of experience in full-stack development, with a strong focus on the MERN / PERN stack (MongoDB, PostgreSQL, Express, React, Node.js) and AWS.
• Expertise in AWS cloud architecture and experience with serverless solutions (Lambda, DynamoDB, API Gateway).
• Proficiency in designing and implementing CI/CD pipelines using Git, Jenkins, Github actions, or similar tools.
• Proven experience leading and guiding a development team, with strong mentoring skills.
• Ability to work independently and manage deliverables without oversight, while thriving in a startup mentality.
• Strong problem-solving abilities with a proactive approach to addressing technical challenges.
• Experience with databases like PostgreSQL, MongoDB, or other NoSQL solutions along with ORM tools like Sequalize & Mongoose ORM
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
Nice to Have
• Knowledge of Typescript for both frontend and backend development. • Experience with Docker and containerized applications.
• Familiarity with GRC (Governance, Risk, and Compliance) tools or SaaS products.
• Experience with other AWS services like ECS, CloudFormation, or RDS.
Key Responsibilities
• Lead and mentor a team of developers, driving best practices in coding and architecture.
• Take full ownership of modules, from design through deployment, and launch web apps singlehandedly if needed.
• Design, develop, and maintain web applications using the PERN / MERN stack (MongoDB, PostgreSQL, Express, React, Node.js) with a focus on scalability, security, and performance.
• Prepare high-level technical designs and architectural decisions, especially on AWS serverless architecture and microservices.
• Implement secure, reliable, and scalable solutions using AWS services • Design and manage CI/CD pipelines to ensure continuous integration and automated deployments.
• Optimize application performance through techniques like lazy loading, code splitting, and caching.
• Collaborate with cross-functional teams, including Product Management, to define features and user experience improvements.
• Ensure high code quality by adhering to SOLID principles, implementing comprehensive testing, and embedding observability into the application.
• Monitor and respond to application performance incidents, focusing on improving uptime and resilience.
• Proactively offer suggestions during retrospectives and work on enhancing team productivity metrics such as Lead Time, Deployment Frequency, and Mean-Time-to-Recovery
· Problem-Solving Skills, should be able to convert Idea on Paper to Code
· Bachelor’s degree in computer science or related field, or equivalent professional experience.
· 0 - 4 years of database experience (Oracle SQL, PL/SQL)
· Proficiency in Oracle, with Hands-on experience in database design
· Creation & implementation of data models.
· Strong experience with Oracle functions, procedures, triggers, packages.
· Willing to learn, grasp & quickly adapt needed cutting-edge tools & technologies in shorter timeframe.
· Should be able to write basic Procedures & Functions.
Have a good understanding and experience in IT Recruitment
Experience handling Vendor Management
Co-ordination with the Client for their requirement
Co-ordination, sorting, and sourcing, candidates as per Client’s requirements
Mailing and coordination
Crafting recruiting emails to attract passive candidates.
Design and update job descriptions
Screen incoming resumes and applications and forms
Source and recruit candidates by using databases, social media, etc.
C2H Role - 6 months

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
Opportunity
Full stack Developer (more front end)
Responsibilities:
Implement responsive and performant UIs with a user-centered approach with frontend technologies including React Js, Javascript(ES 6), Typescript, SCSS, etc
Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
Write meaningful test cases for frontend & backend platforms
Integrate our products with 3rd party products/tools/services
Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc
Ideal Background / Experience
At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments
Expertise in programming using Python/Javascript or similar scripting languages
In-depth exposure to technologies used in web-based SaaS products, including REST APIs
Sound understanding of Postgres and NoSQL databases such as MongoDB
Nice to have exposure to any of
AWS
Azure
ELK
Object Relational Models (SQLAlchemy, etc)
Google APIs
Microservices Architecture Pattern
NodeJS / ExpressJS
Work from Home, office in Noida
Experience: 2yrs plus
Salary: ₹700,000.00 - ₹1,200,000.00 per year
- Determining business needs via consultation, business analysis, and targeted observations.
- Assessing existing IT infrastructure and recommending improvements.
- Developing and configuring customized SAP solutions.
- Writing scripts and programs to create user-friendly interfaces and enhanced functionalities.
- Deploying SAP solutions and ensuring smooth system integration.
- Troubleshooting and resolving issues to optimize performance.
- Providing SAP system support and end-user training.
- Performing rigorous documentation of SAP processes and presenting progress reports.
- Ensuring compliance with industry regulations.
- Keeping abreast of the latest SAP offerings, updates, and developments.



React Native Role :
We are looking for a qualified React Native developer to join our Engineering team. Ultimately, you should be able to design and build the next generation of our mobile applications.
What is expected of our App Developers?
- Understand the healthcare context and identify key problems
- Innovate, evaluate, and deploy various android and IOs Features that can solve complex healthcare needs
- Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to general process. An understanding of React Native best practices and acommitment to following them.
- Ability to create and maintain continuous integration and delivery of applications.
- A positive mindset and can-do attitude.
- Forensic attention to detail.
Qualifications:
- Bachelor’s degree in CS/IS.
- Experience with React Js, React Native, JavaScript including DOM Manipulation and
JavaScript object model.
- Thorough understanding of React Native and its core Principles.
- Hands on experience on React Native Framework at least 2 years.
- Good Knowledge of HTML5, CSS.
- Familiarity with code versioning tools (Such as Git, SVN or Mercurial)
- Familiarity with RESTful APIs
- Familiarity with modern front-end build pipelines and tools.
- Experience with common front-end development tools such as Babel, Web pack, NPM etc.
10.Experience with Native Mobile app deployment on App store and google play store.
|

Seniority is India’s first dedicated shopping destination for senior citizens. Through a portfolio of thousands of products, we cater to both medical & lifestyle related needs of the elderly aiming to make their life easier and more independent. We currently operate through our e-commerce platform
(http://www.seniority.in/" target="_blank">www.seniority.in) and an experience zone in Pune. We are backed by the $3Bn RPG Group.
Position: Product Manager
Experience: B.E/B.Tech + MBA with min 3 yrs. work exp.
Location: Pune, Maharashtra
We are looking for an ambitious Product Manager to lead customer experience of our product. A
product manager at Seniority Ltd is at the centre of the unique user experience we are trying to build
for senior citizens and hence we expect the candidate to be obsessed with user experience and be
comfortable working in a dynamic environment
Roles and Responsibilities:
• Lead development of Mobile Apps from scratch
• Create and Lead Short term & long term customer experience roadmap
• Create Product Flows, Wireframes, and Prototypes
• Develop and explore new ideas, initiatives and products / services
• Conduct market research and analysis to validate new ideas at every stage
• Collaborate with the Engg., Design and other teams to take features from concept to production
• Build a strong e-commerce platform that combines a superior user experience supported with a
robust and scalable back end tech architecture
• Manage the entire product life cycle from strategic planning to execution & take key product
decisions which impact design, usability, retention, engagement & revenue
• Create a high quality user experience that drive increased customer loyalty and conversion rate
• Manage upgrades and progressive releases for existing products
Requirements:
• Track record of successful collaboration with a product development team or organization.
• Experience in user interface design, wireframes and prototyping for mobile platform
• Excellent communication, interpersonal and people management skills
• Strong business, analytical and problem-solving skills
• Meticulous attention to detail and ability to drive execution by taking ownership
• Should be a hustler with an entrepreneurial spirit and willingness to work in resource-constrained
start-up environment
• Understanding of how customer requirements are translated into meaningful stories and products
Good to have:
• Experience of working with a start-up/e-commerce company
• Experience working for any consumer internet companies

