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Support Services Analyst
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
The Deltek Corporate Development team plays a vital role in spearheading initiatives that drive the company's go-to-market strategies. We help foster business growth, expansion and maturity by creating and delivering value to internal stakeholders and our growing partner and customer ecosystems. As part of our dynamic team, you'll collaborate with product, marketing, sales and partner alliance organizations to challenge conventions and deliver exceptional, high-quality product solutions.
Position Responsibilities
The Support Services Analyst will be part of the Support Services team which uses, top-of-the-line CRM tools like Sales force and other applications. The Support Services Analsyt in Deltek|Replicon is not only a Support professional, but also a good researcher, a tester and a consultant to both customers and product management.
- Resolve the Application Support queries and issues that have been handed over by the Associate Support Analysts (Tier 1) and ensure that all assigned requests are addressed within the time limit set by the Product Support Associate (Tier 1)
- Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.
- Effective and efficient working in partnership with other departments to prevent delay in resolution
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
- Solid understanding of product limits and suggesting ways of improving the product
- Logically understanding the concepts of other SaaS based products for integration requests
- Proactively identifying trends or recurring issues and recommending process improvements or product enhancements to minimize future incidents.
Qualifications
- Any Bachelor's Degree
- At least 4 years of experience in software application support and/or infrastructure support
- Understanding of Web technology, basic networking, hardware knowledge and software applications
- Experience of Windows platforms including configuration e.g. configure software to connect to Internet application servers, SSO configuration, API, Webservices
- Understanding of SQL Server or Oracle database management systems.
- Excellent communication skills - verbal, written, listening skills and interpersonal skills
- Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner
- Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment
- Open to work in a 24/7 support environment
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About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
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Mandatory skills:
- Good knowledge on Android SDK.
- Working experience in Kotlin.
- Workingexperience in JSON & XML Parsing
- Working experience back-end development, web connectivity, and database (SQLite)
Secondary Skills:
- Experience with Version Control System
- Experience with Bug Tracking
Added advantage if the candidate possess below skills.
- Bluetooth communication, BLE
Must-Have experience in selling certification courses or technical courses
Roles & Responsibilities:
● Counsell potential Students over a call to inform them about a product and help them in
making better career decisions.
● Answer questions about our products or the company.
● Sale as per requirement from the students.
● Direct prospects to the field sales team when needed.
● Maintain Sales Report and update in the CRM time to time.
● Take and process orders in an accurate manner.
● Go the extra mile to meet sales quota and facilitate future sales.
● Keep records of calls and sales and note useful information.
Skills & Requirements:
● 10 months - 2 years of work experience in sales/business development/voice process.
● Excellent interpersonal and communication skills.
● Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
● Solution-oriented with effective problem-solving skills.
● Customer-Centric Approach.
● Positive attitude and Willingness to learn and excel.
We're looking for someone who has a passion for technology and continuous improvement and enjoys a collaborative approach to software development. We also value someone who can share that knowledge and grow other people in the team. We'd love to talk to you if you have a mix of some of the core skills below. You don't need to know everything - having some of these areas of expertise is great and willing to adapt and learn is key. As a Test Engineer, you will be part of a highly collaborative team where you will be working very closely with teams consisting of engineers, product managers, business analysts, stakeholders, and leadership. In the role, you will help set the Framework for the teams and strive for best practices.
Responsibilities:
- Develop and execute end-to-end automation test cases, track results, and log defects.
- Create, execute, and maintain automated test scripts to meet software release deliverables.
- Lead evaluation and implementation of new QA-related tools and processes.
- Work closely with developers to address defects in a timely manner, identify root causes, and determine ways to prevent them in the future.
- Collaborate with teams to identify testing opportunities and understand the impact of system changes.
- Identify gaps in test coverage, and make recommendations on priority and how best to fill them.
- Create appropriate test strategies based on risk and feasibility, collaborating with teams and stakeholders to ensure expectations are clear and understood.
- Design, implement and educate teams on test automation frameworks and processes.
- Proactively develop, implement, and refine formal QA methodologies, collaborating among teams
Requirements:
- At least three or more 3+ years of automation experience and/or software development experience.
- Excellent knowledge of web and mobile test automation.
- Stronghold on Javascript, Cypress.
- Experience in creating and implementing effective functional and non-functional test cases.
- Hands-on experience with BDD.
- Strong Javascript coding skills.
- Good understanding of HTTP and RESTful APIs.
- Knowledge of software performance testing techniques.
- Self-starter that can perform with minimal direction.
- Experience in detail-oriented mobile app testing for user experience, mobile app design and pixel-perfection, functionality, accessibility, regression, security, availability.
- While you'll be part of a team, working in the current remote environment, requires an ability to take ownership over your work, in terms of timelines and development quality.
- Ideally have worked in fast-growing startups, so you understand the need and ability to be able to move fast.
- Hands-on experience with Web services testing and multi-tier web service applications.
- Experience defining and executing system performance tests and analyzing results.
- Experience with scripting or programming languages and/or automated test tools.
- Experience using agile project and bug tracking tools.
Job ID: RP100
Work Location: Remote
Required Experience: 4 to 7 years
Job Description
- Must have Google Cloud Big Query experience
- Strong experience with data analysis, data modeling and governance, with excellent analytical and problem-solving abilities
- Good knowledge of Data Warehouses, data flow ETL pipelines
- Design, configuration/administration of database software in Cloud platform.
- Monitoring, Troubleshooting, and Performance tuning the DB objects.
- Experience on Table Partition, Clustered Table, Materialized View, External Tables etc.
Anyone RDBMS technologies
- Good experience in DB design with knowledge of ER Diagram, PK/FK, Stored procedure, Function, Triggers, and Indexes.
- Understanding the requirement of the App team and creating the necessary DB objects by following the best practices.
- Managing logins and database users, as well as database roles, application roles, and other security principles within the database.
- Deep knowledge about Indexes, Performance tuning, and Complex SQL Query patterns.
- Monitoring, Tuning, and Troubleshooting the database-related issues.
About Us:
Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming. Bring your challenges to us, we will give you the smartest solutions. From conceptualizing and engineering to advanced manufacturing, we help customers build and scale products fit for the global marketplace.
Mobile programming LLC has offices located in Los Angeles, San Jose, Glendale, San Diego, Phoenix, Plano, New York, Fort Lauderdale, and Boston. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor, and Microsoft Gold Certified Partner.
Immedite joining/Notice period upto 30 days
WFH till the end of Pendimic
Gurgaon Location
Roles & Responsibilities:
● Invent, design and build software that is stable and performant
● Primary role will be quality and timely delivery of the application/ feature/ module your team
will be working on
● Adopt and execute good design philosophy and code writing practices
● Ensure the code goes through rigorous tests and quality checks before deployment
● Work with other software engineers and database engineers to set excellent development
practices and deliver innovative changes in new and existing products
● Be hands-on technical, thus, leading by example using web, mobile and database
technologies
● Work on project ideas with customers, stakeholders and peers
● Be actively involved in code review process, design discussions, team planning
Minimum Qualifications:
● Bachelor's degree in Computer Science, Software Engineering, or a related technical
discipline
● 5-7 Years of Experience
● Expertise in software design and development
● Proficiency with at least one Object Oriented language (e.g. Java)
● Have knowledge about Computer Science fundamentals in object-oriented design, data
structures, algorithm design, problem-solving, and complexity analysis
● A strong track record of project delivery for large, cross-functional projects
● Experience with building high-performance, highly available and scalable distributed systems
● Experience with API Design, ability to architect and implement an intuitive customer and
third-party integration story
● Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise
(threads, sessions, space-time complexity) while designing and implementing services
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Proven experience as a Full Stack Developer or similar role with Python.
Experience developing desktop and mobile applications 1+ years experience of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, Ajax, XML, jQuery)
1+ years experience of multiple back-end languages & MEAN
Need to have strong skills on MEAN or MERN stack
Excellent communication and teamwork skills
Our MEAN stack team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the MEAN stack. You should be able to comfortably move between the client and server-side code written with JavaScript/TypeScript.
Role + Responsibilities:
- Work with the team to design, develop and support scalable applications
- Implementing elegant, intuitive user experience using the latest front-end technologies.
- Developing API's and designing the data architecture using web frameworks like Express.
- Write, test, and release production-ready code.
- Work with our DevOps team to ensure continuous deployments of our applications
Person Specification and Qualifications:
- Experience developing highly scalable services and APIs
- Knowledge of data modelling and database performance using NoSQL/SQL
- Strong experience with JS frameworks like Express(any other backend framework), Angular.
- Familiarity developing SaaS applications in AWS/Azure
- In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications
Plus points if you're familiar with the following:
- Experience with deployment and CI/CD is a plus!
- TypeScript implementation with Frontend or Backend applications
- Knowledge of GraphQL and it's libraries like Apollo, Prisma
- Have worked with Jest, Enzyme like testing libraries
- Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, HBase,
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We are an IIT Bombay incubated, healthcare start up developing a mobile based Ai technology to help reduce health risks for women during their pregnancy. Our Founders are Harvard and Columbia University alums with extensive experience in digital health in the US and India.
Mobile Development Engineer - React Native (Location: Mumbai)
Requirements:
2-4 years of experience on React Native. Good understanding of start up environment.
1. Advanced knowledge of React Native.
2. Excellent knowledge of React native libraries, Redux, HTML5, CSS3, JavaScript.
3. Excellent knowledge on android and iOS UI design principles, patterns and best practices.
4. Experience working with publishing on stores.
5. Experience working with Rest APIs.
6. Knowledge of integration and utilization of cloud services and payment systems.
7. Should have played a key role in conceptualising to deployment of apps using React Native.
8 Project management, scheduling, allocation and delivery.
9. Proven experience of agile development, sprint planning and backlog management.
10. Keen focus on customer, excellent communication skills, with high level of responsiveness and responsibility.
Good to Have:
Full Stack experience.
Experience working on chat apps, community, and healthcare domain.
Exposure or Interest in NLP, Machine Learning.
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