PythonAn L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)
Shubham Vishwakarma
Full Stack Developer - Averlon
About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
Company social profiles
Similar jobs
Ideal Candidate
10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.
Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.
Proficiency in SQL, Python, and Scala for data processing and analytics.
Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.
Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice
Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.
Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery
Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).
Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.
Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.
Proven ability to drive technical strategy and align it with business objectives.
Strong leadership, communication, and stakeholder management skills.
PythonWe are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.
Key Responsibilities
- Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders
- DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization
- Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation
- System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations
- Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems
- Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices
- Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements
Qualifications and Experience
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
- Excellent knowledge with cloud technologies, containers and orchestration.
- Proficiency in scripting and programming languages such as Python and Bash.
- Experience with Linux operating systems and command-line tools.
- Proficient in using Git for version control.
Good to Have
- Experience with Nagios or similar monitoring and alerting systems
- Backend and/or frontend development experience for operational tooling
- Previous experience working in a trading firm or financial services environment
- Knowledge of database management and SQL
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Experience with DevOps practices and CI/CD pipelines
- Understanding of network protocols and system administration
Why You’ll Love Working Here
We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.
Here’s what we offer:
💰 Competitive salary – Get paid what you’re worth.
🌴 Generous paid time off – Recharge and come back sharper.
🌍 Work with the best – Collaborate with top-tier global talent.
✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.
🎯 Performance rewards – Multiple bonuses for those who go above and beyond.
🏥 Health covered – Comprehensive insurance so you’re always protected.
⚡ Fun, not just work – On-site sports, games, and a lively workspace.
🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.
📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.
🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.
🚚 Relocation support – Smooth move? We’ve got your back.
🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.
We work hard, play hard, and grow together. Join us.
(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)
· Development and formulation of water-based interior and exterior waterproof decorative paints, ensuring performance, aesthetics, and regulatory compliance.
· Testing of paint formulations to ensure they meet company quality standards and performance criteria.
· Work closely with the production team to ensure smooth scale-up of formulations from laboratories to commercial production.
· Stay up to date with industry trends. Provide recommendations for new product development based on market insights and consumer demand. Conduct competitive analysis to identify potential opportunities for new or improved product offerings.
· Provide technical support to the sales team regarding product performance, application methods, and troubleshooting. Address and resolve customer query in a timely and professional manner.
· Maintain accurate records of all product formulations and testing data. Prepare detailed technical reports on new product developments, performance testing, and quality control results.
Knowledge of paint formulations, Testing, pigments, and Emulsion
Complaint handling, root cause analysis and resolutions
Role Description
We are looking for a Branding Designer / Graphic Designer to produce and oversee creative solutions to address our marketing needs. They should have in-depth knowledge of graphic design, styles and layout techniques.
You should also have experience executing marketing
projects from conception to production, including logos, theme decks, website implementation and marketing. Ultimately, they should be able to determine the requirements and delivering high-quality
pieces on tight deadlines.
Responsibilities & Personal Skills
Oversee all branding design projects, from conception to delivery
Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey.
Generate ideas and design dynamic original pieces and themes for sales and events.
These should include illustrations, infographics, gifs, typography and layouts made using graphic design softwares
Collaborate with the marketing team and copywriters to understand the
exact requirements and expectations.
Translate creative thinking into imagery and copy that retains and clearly expresses the initial ideas.
Keep creative elements under control in order to deliver them on brief, on time and on budget, often to tight deadlines.
Maintain brand consistency throughout all our marketing projects.
Managing multiple design projects simultaneously while meeting deadlines
Well-versed with social media and marketing and online platform banners
Contributing to the brand strategies developed for projects including ideas that
demonstrate insight and innovation; solutions that engage audiences
Being capable of taking responsibility for owning, shaping, developing and delivering creative projects while working as part of a team and individually.
Stay up-to-date with design and fashion trends, industry developments and tools.
Qualifications & Experience
Minimum 4 6 years of experience in graphic design, branding, illustrations etc. for creative agencies, other web companies, e-commerce industry etc.
Proficient in graphic design software Adobe, Figma, etc
Good communication skills plus professional written and interpersonal skills. Ability to meet deadlines and collaborate with a team
Strong aesthetic and visual design skills with the ability to combine various colors, fonts and layouts in both static and basic motion graphics.
Attention to visual details
E-commerce background is a plus point.
Understanding the Fashion Space is a plus.
Swift
Objective C
iOS App DevelopmentAbout Unolo
Unolo is a rapidly growing organization focused on providing innovative solutions to empower companies and their field executives. With an impressive client roster including industry leaders such as Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.
Position Summary
We are seeking an exceptional iOS Developer to join our esteemed team. As a key member of our organization, you will collaborate with existing Android developers to enhance and upgrade our flagship product, Unolo. Your primary responsibility will be to implement new features such as a collections or payments module. Additionally, your expertise will contribute to scaling our customer base and driving revenue growth. This role offers the opportunity to work closely with the founder and be an integral part of our close-knit team.
Responsibilities
- Collaborate with existing iOS developers to enhance and upgrade the Unolo product
- Implement new features, including a collections or payments module
- Contribute to scaling our customer base and driving revenue growth
Requirements
- Minimum of 2 years of professional iOS development experience including experience in Swift.
- Ability to work closely with the founder and contribute to a tight-knit team
- Passion for technology and a strong problem-solving mindset
- Demonstrated ability to work quickly and deliver high-quality results
- This is an in-office position based at our offices in Golf Course Road, Gurugram.
Join us and be a part of our exciting journey as we continue to revolutionize the way companies operate and empower their field executives. Apply now to unleash your potential as a rockstar iOS Developer!
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDB
Required Skills
1) Good experience in React/Angular
2) Hand on Node.JS./Express JS
3) Database : MYSQL/MongoDB
4) Experience in Java Script, Typescript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.
C#NodeJS (Node.js)
PHP
Laravel
HTML/CSSOverview
This position is open to experienced PHP Laravel Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.
Who are we looking for?
- 3 years to 5 years of experience
- Proficient in Core PHP
- Proficient in PHP Laravel Framework
- Studied from a reputed college
- Good score throughout academics with minimum 60% marks throughout
Role & responsibilities
- Work on www.faveohelpdesk.com
- Review Faveo in terms of UI, code, usability etc.
- Work to optimize UI, features, code, database etc.
- See that Faveo code follows all standards like PSR/FIG/W3C
- Write PHP Unit test cases and Dusk cases for all the modules that you program
- Guide other junior developers working on Faveo
- Build new features & modules in Faveo
- Maintain the existing code of Faveo
Technologies you will work on
- PHP
- Laravel Framework
- MySQL
- HTML & CSS
- Bootstrap
- XML
- Basic Javascript, jQuery, Vue.js
Tools you will use
- Git - Github
- Filezilla
- AWS Hosting and management
- cPanel web hosting
- IDE: NetBeans/Dreamweaver/Brackets/Sublime
- Codacy
- Jenkins
- Candidates with prior knowledge of these tools will be preferred
- Knowledge in Linux Kernel development.
- Knowledge in microcontrollers
- Knowledge of Audio processing circuits based on ADC, DAC / Zynq 7Z010 / Xilinx /
- Zynq XC7Z010-2CLG400I / ARM processing / Interfacing with 24-bit Dual-channel
- Audio Codec (TLV320AIC23B)/ LInux /Uboot, Kernel Image / POSIX Environment.
- Knowledge in FPGA synthesis, simulation, and back end flows
- Bringing up Linux environment on ARM
iOS App DevelopmentObjective CSwift• You are responsible for development of Iphone / iOS based apps.
• Independently lead the execution of IOS based iPhone / iPad Apps in Objective -C
language.
• Deliver the entire app life cycle -concept, design, build, deploy, test, release to app stores
& support.
• Responsible for gathering requirements around functionality & translate those into elegant
functional
solutions.
• Deliver projects on time and on budget and be able to go the extra mile to ensure this
happens when
deadlines are tight.
Required Skills-
Candidate should possess experience in developing apps for iPhone and iPad.
Should have great analytical and problem solving skills with good communication skills.
Should have at least 1 - 2 years of focused experience in the iOS development domain.
Should be a capable self learner and be able to work by himself on the development of
iOS apps.
Should have at least one application deployed on the App store.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon