Lead I - Data Engineering (Python, AWS Glue, Pyspark, Terraform)

Role & Responsibilities

We are currently seeking a Senior Engineer to join our Financial Services team, contributing to the design and development of scalable system.

The Ideal Candidate Will Be Able To-

• Take ownership of delivering performant, scalable and high quality cloud based software, both frontend and backend side.
• Mentor team members to develop in line with product requirements.
• Collaborate with Senior Architect for design and technology choices for product development roadmap.
• Do code reviews.

Ideal Candidate

• Strong Software Engineer fullstack profile using NodeJS / Python and React
• Mandatory (Experience) - Must have 6+ YOE in Software Development using Python OR NodeJS (For backend) & React (For frontend)
• Mandatory (Core Skills 1): Must have strong experience in working on Typescript
• Mandatory (Core Skills 2): Must have experience in message based systems like Kafka, RabbitMq, Redis
• Mandatory (Core Skills 3): Databases - PostgreSQL & NoSQL databases like MongoDB
• Mandatory (Company) - Product Companies Only
• Mandatory (Education) - B.Tech or Dual degree (Btech and Mtech or Integrated Msc/MS) from Tier 1 Engineering Institutes. Candidates from other institutions will not be considered unless they come from top-tier product companies
• Mandatory (Note) : This role is a hybrid role (2 days WFO)
• Preferred (Experience): Experience in Fin-Tech, Payment, POS and Retail products is highly preferred
• Preferred (Mentoring): Experience in mentoring, coaching the team.

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

About Wokelo:

Wokelo.ai is a Gen-AI platform for investment research and insights. We are reimagining the future of work by unlocking human-like syntheses at scale. Our platform leverages proprietary technology and state-of-the-art LLM models to uncover rich insights and produce high fidelity analysis in minutes (read more about us here).

Wokelo is being leveraged by leading Private Equity, Investment Banks, Corporate Strategy,

Venture capital and Fortune 500 firms. We are headquartered in Seattle with a lean team co-located in the US and India. Our journey has attracted the backing of renowned venture funds and AI pioneers. We are looking for someone to help us scale up the business from 0 to 1.

What is in it for you:

• Opportunity to work in a disruptive first of its kind platform in the Generative AI-SAAS space

• Grow with us as we scale up, opportunity to build a category defining startup 

• Work in production grade environment employing various Gen-AI models at scale  

• Strong learning curve across NLP, ML models, LLM ops, DevOps, agent architectures, observability platforms

• Compensation and ESOPs commensurate for a founding member

• Remote/flexible work environment with travel relocation options to US/MENA/EMEA regions

Qualifications:

• 2+ years of experience in software development. Demonstrated ability to design customer-

focused, architecturally robust solutions that provide best-in-class software experiences for

our users

• In-depth programming knowledge of Python and Django (proficiency is must have)

• Prior experience in developing a SaaS platform (a strong plus)

• Prior experience in NLP engineering and building ML models (preferred)

• Prior experience in working with SQL/NoSQL databases is preferred

• Tech architecture/DevOps background is preferred, not mandatory

• Basic understanding of LLMs, RLHF, transformers, embeddings

• Strong understanding of Test Automation and integration of Testing with the development

process

• Champion of an engineering culture that emphasizes QA, Agile, DevOps, and CI/CD

• A pragmatic problem-solver who can identify the essence of a problem and deliver simple,

elegant solutions to that problem.

• Hustle attitude to be able to deliver and work on several products/features at the same time.

• Proficiency with distributed systems built on cloud infrastructure (Azure, AWS)

• Micro-services and serverless architecture. Understanding of Docker, Kubernetes

• Ensuring timely bill submission to assigned client by direct visit/help of subordinate
• Customer rate master updating in the system (Zero Deviation)
• Understanding of E-Invoicing and process
• GST Reconciliation wherever required
• Controlling over 60+, 90+, and 180+ days outstanding
• Timely posting of payment and debtors ledger
• Maintaining the assigned customer base
• Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
• Visiting the customer and branch coordination

Desired Candidate Profile

• Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
• Good communication and negotiation skills
• Good in coordination    

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 3+ years of experience in Spring boot Framework
• Experience with REST- JSON, SOAP/XML is mandatory
• Proven working experience in Java development
• Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
• Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Hands-on experience in designing and developing applications using Java EE
• Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
• Experience with test-driven development
• Experience with GIT and Maven.
• Experience with Spring Security.

As a full stack engineer, you will build new features for our internal tools, including https://medium.com/@Smartcow_ai/tlt-lightning-ff47659f7804">lightning. Architect, develop, test, and deliver independently.

Responsibilities

• Design, test, build and deploy web applications for internal and external use
• Design and implement scalable APIs and backend services
• Convert high-level requirements into detailed, usable and intuitive UI
• Involved in the execution of project from design stage

Skills: 

• 3+ years full-stack python developer with exposure to web frameworks like Django or Flask
• Experience building APIs for rapidly iterating product and restful APIs and development of service layer using python's flask framework
• Proficient in writing unit test cases using Pytest package
• Proficient on Reactjs, Angular, & VueJs (GTH),
• Knowledge of DB and API schema designing
• Knowledge with OpenCV and ML workflow is added advantage
• HTML/CSS/JavaScript and JavaScript framework
• Database level programming using both SQL (MySQL, PostgreSQL) and No SQL (MongoDB/Casandra) and designing the database level stored procedures and persistence logic.
• Knowledge with Nvidia libraries is an added advantage
• Experience working with Web Application development, docker, Unix/Linux environments
• Understanding of machine learning, information retrieval, neural networks, networking, developing large software systems (stands out from crowd)

• Interact and collaborate with Head of Product, Product Managers, Product Designers, UX Designers to understand requirements, communicate your design thinking and ideas. Create product solutions as quick sketches, mockups, high-fidelity visual designs, prototypes to solve the problem at hand. Review, refine and iterate designs and validate them with our users.
• Ensure intuitive and amazing experiences for our users by transforming complex product requirements/concepts into easy-to-use & accessible features.
• Craft every detail of new product features with pixel perfect design, understand the edge cases along with the visual expressions
• Create new patterns that are intuitive, develop scalable design systems with other designers in the team. Adhere to high-quality style standards on typography and graphic design.
• Identification of UX problems in collaboration with customer support and analysts, conduct layout adjustments, iterations based on user feedback, and analysis to increase product adoption.
• Adopt highly efficient design practices to own end-to-end design process (user research, wire-framing, prototype testing, pixel-perfect design solutions).
• Clearly communicate design logic, stories, and concepts to a cross-functional team of designers, engineers, analysts,s and product managers.
• Ability to think and visualize concepts originally. Ability to perform tasks with little or no supervision and observe

• Bachelor’s degree in design or relevant field.
• 4-6 years of experience in UI/UX design for digital products (preferably mobile).
• Portfolio of professional UX design work for mobile (Android & IOS) platforms.
• Experience in building and shipping mobile/web applications independently end to end.
• Familiarity with technical constraints and limitations to design for platforms such as mobile apps(Android/iOS) desktop and responsive web.
• Proficient with industry-standard design tools (Figma, Sketch, InVision, Adobe Creative Suite, Zeplin, etc.)
• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with a customer-centric approach.
• Continued education and research into the latest UI/UX trends and current design strategies.

• Develops unique strategies and builds upon current client strategies within the digital arena to meet/exceed objectives.
• Executes projects to be high quality, on-time, and cost-effective/on budget.
• Fosters timeline development and monitors progress, ensuring deadlines are met.
• Manages overall project scope and ensures staffing assumptions adhere to a budget.
• Develops strong, trusting relationships between clients and agency partners, providing leadership and support during strategy, ideation, and execution.
• Manages client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
• Manages work and professional development of assigned project manager(s)
• Works with project managers to ensure the team is aligned with client requirements.
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
• Writes communications briefs, ensuring that creative and media are effectively integrated.
• Manages research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior.
• Develops a total understanding of online target audience and mindset modes.
• Writes and transmits conference reports to clients and agency teams.
• Reviews statements and estimates of work prior to client review.
• Provides campaign performance reporting and analysis to clients.
• Ensures accountability is established during the project planning process.

Skills/Requirements:

• 5-10 years of full-time experience in digital marketing or advertising (digital experience required)
• Superior communication skills, both internal and client-facing
• Strong relationship management, organizational, and project management skills
• Ability to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists
• Ability to identify opportunities for growth and incremental opportunities with client partners.
• Strong interest in technology or digital marketing
• Bachelor’s degree or equivalent in a related field.