Hiver

Hiver offers teams the simplest way to provide outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. 

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. 

Opportunity:

We are looking for a Senior QA Engineer who will play a critical role in ensuring high product quality, reducing release risks, and scaling automation across teams. This is a hands-on, high-ownership individual contributor role where you will influence quality practices, collaborate deeply with engineers, and act as a quality champion within your product area.This role goes beyond test execution—you will help define how quality is built into the system while still being deeply involved in automation, debugging, and release readiness.

What You Will Be Working for?

• Quality Ownership & Execution 
• Own end-to-end quality for assigned product areas/features.
• Design, review, and execute comprehensive test strategies (functional, regression, integration).
• Lead feature-level release sign-offs in collaboration with engineering and product.
• Actively debug failures across UI, backend, and APIs to identify root causes.
• Work closely with Customer Support to reproduce, analyze, and prevent customer-reported issues.
• Automation & Engineering Excellence 
• Build, extend, and maintain automated test suites for UI, API, and backend services.
• Improve test reliability by identifying and fixing flaky tests.
• Drive reduction in manual regression time through automation ROI.
• Integrate automated tests into CI/CD pipelines and ensure fast feedback cycles.
• Collaborate with developers to shift quality left (testability, better coverage, early validation).

What we are looking for?

• 4+ years of experience in software quality engineering.
• Strong ability to design high-quality test scenarios from ambiguous requirements.
• Hands-on experience in test automation using tools like Selenium, Playwright, Webdriver.io, or similar.
• Proficiency in at least one programming language (Python, JavaScript, Java, etc.).
• Solid experience with API testing, backend validation, and debugging.
• Working knowledge of CI/CD pipelines and version control systems (Git).
• Strong RCA skills with the ability to prevent repeat issues.
• Excellent communication skills and confidence to challenge assumptions.
• High ownership mindset with strong attention to detail and quality standards.

Good to Have skills?

• Experience testing microservices-based architectures.
• Familiarity with performance testing tools like JMeter.
• Experience with Linux/Unix environments.
• Exposure to test metrics such as bug leakage, automation coverage, and regression effectiveness.
• Experience mentoring junior QA engineers 

About us:

Hiver offers teams the simplest way to provide outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. 

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. 

Opportunity:

We are looking for a QA Engineer whose key goals would be to drive software quality and reduce risks in our releases. This would involve doing both functional tests as well as building the automated tests for our CI systems. Expect lots of challenges and high levels of ownership and autonomy. Come up with testing procedures to validate functional, system, and performance requirements for new features Ensuring the quality of releases for the features by running the test cases and reporting them Write and maintain automated test suites for functional and performance testing Keep the manual test cases updatedParticipate in the product feature design and specification with Product Managers, UX engineers, and developers

What We are looking for?

• 2+ years of total experience in a QA role.
• Should be able to write quality test cases on the problem statement.
• 1+ years of experience in QA automation with any of the Selenium, Playwright or Webdriver.io etc.
• Knowledge of at least one high-level programming language like Python, Javascript, Java etc.
• Hands-on experience with Code version control systems like Git.
• Work with the Customer Support team to reproduce customer problems and provide solutions to customers.

Good to have skills?

• Experience with RESTful API testing tools like Postman and performance testing tools like JMeter.
• Hands-on experience with Build and Continuous Integration (CI) systems like Jenkins.
• Experience working with Linux/Unix platforms and security aspects of testing is a plus.

As a Software Development Engineer II (Frontend) at Hiver, you will play a pivotal role in shaping our technical landscape, influencing our product roadmap, and guiding our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will lead and mentor a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems.

What you will be working on:

• Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of front-end development from coding to deploying.
• Building next-generation web applications with high reusability. This is the early phase of the project and you will do foundational work on multiple aspects.
• Helping define and improve engineering standards, tooling, and processes
• Collaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards

What we are looking for:

• 3+ years of hands-on experience building frontend systems.
• Proficiency in Web Fundamentals - HTML5, CSS3 & JavaScript, VueJS (Version 2/3) & Typescript.
• Candidates with VueJS are preferred. (We welcome candidates with experience in any frontend language, provided they are open to learning and working with Vue JS.)
• Experience with SASS / Tailwind CSS is required.
• Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
• Strong know-how and experience with frontend tooling and best deployment practices are required.
• An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.
• Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
• Ability to iterate and deliver at a fast pace - speed is of the essence.
• Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.

As a Software Development Engineer II at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally. We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. You’ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance. Code, design, develop and maintain new product features. Improve the existing services for performance and scalability.

What will you be working on?

• Build a new API for our users, or iterate on existing APIs in monolith applications.
• Build event-driven architecture using highly scalable message brokers like Kafka, RabbitMQ, etc.
• Build microservices based on the performance and efficiency needs.
• Build frameworks to monitor and improve the performance of our systems.
• Build and upgrade systems to securely store sensitive data.
• Design, build and maintain APIs, services, and systems across Hiver's engineering teams.
• Debug production issues across services and multiple levels of the stack.
• Work with engineers across the company to build new features at large-scale.
• Improve engineering standards, tooling, and processes.

What we are looking for?

• Have worked in scaling backend systems over at least 3 years.
• Knowledge of Ruby on Rails (RoR) or Pythonis good to have, with hands-on experience in at least one project.
• Have worked on the microservice and event-driven architecture.
• Have worked on technologies like Kafka in building data pipelines with a high volume of data.
• Enjoy and have experience building Lean APIs and amazing backend services.
• Think about systems and services and write high-quality code. We care much more about your general engineering skill than - knowledge of a particular language or framework.
• Have worked extensively with SQL Databases and understand NoSQL databases and Caches.
• Have experience deploying applications on the cloud. We are on AWS, but experience with any cloud provider (GCP, Azure) would be great.
• Hold yourself and others to a high bar when working with production systems.
• Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
• Thrive in a collaborative environment involving different stakeholders.
• Enjoy working with a diverse group of people with different expertise.

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

Opportunity:

We are seeking an experienced and data-driven Performance Marketing Manager to spearhead our digital paid campaigns. The primary focus for this role will be efficient expansion across channels with special importance on Google Ads.

What you will be working on:

• Strategic Planning: Design and implement a comprehensive paid digital marketing strategy with growth and efficiency in focus.
• Google Ads Management: Oversee, optimise, and scale our Google Ads campaigns, ensuring efficiency and growth through ongoing experiments and by setting the basics right.
• Platform Expansion: Launch and manage campaigns on other platforms like LinkedIn, Facebook, and Instagram, integrating them into our broader paid strategy. Keep an eye open for new opportunities all the time.
• Budget Management: Allocate, monitor, and optimise the budget for each channel to ensure cost-efficient spending and ROI.
• Performance Analysis: Continuously analyse campaign performance, draw insights, and make necessary adjustments for continuous improvement.
• Collaboration: Work closely with other digital marketing team members, design, content and web dev teams ensuring that paid strategies complement and amplify all marketing efforts.
• A/B Testing: Continuously test ads, landing pages, audiences, and more to improve campaign performance.
• Trend Awareness: Stay updated on the latest developments, best practices, and trends in paid advertising across all platforms.
• Reporting: Provide regular reports showcasing results, insights, and recommendations to the stakeholders.

What we are looking for:

• Bachelor's degree in Marketing, Business, or related field.
• 6+ years of experience in paid digital advertising, with a strong emphasis on Google Ads.
• Proven track record of managing and scaling paid campaigns across multiple platforms.
• Strong analytical skills, with the ability to derive meaningful insights from data.
• Proficiency with advertising tools and platforms, analytics tools, and related software.
• Exceptional project management skills.
• Ability to collaborate and communicate effectively with internal teams.
• Forward-thinking and updated with the latest trends and best practices in digital advertising.
• Experience of managing paid campaigns in the SAAS start-up ecosystem will be a plus.

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

As a Software Development Engineer II in Hiver’s Strategic Initiative department, you will have a critical role to play in building solutions that hold high strategic value for the business. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. Expect lots of challenges and high levels of ownership and autonomy. You’ll get the opportunity to work on complex technical challenges, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance.

You will be working on

• Building, maintaining and scaling APIs and microservices. You will own all aspects of SDLC including documentation, data modeling, and deployment.
• Participate in solution brainstorming, release planning and code reviews.
• This is the early phase of the project and you will do foundational work on multiple aspects and help define and improve engineering standards, tooling, and processes.
• Collaborating closely with co-developers, designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards.

We are looking for

• 3+ years of hands-on experience building and maintaining production-grade services that are being used by a good number of active customers.
• 1+ year of professional experience with Ruby-on-Rails.
• Command on web fundamentals and high level knowhow frontend ecosystem and modern development practices
• Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
• Deep understanding of relational databases (eg, MySql) and data modeling concepts
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
• An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.
• Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
• Ability to iterate and deliver at a fast pace - speed is of the essence.
• Solid understanding of cloud concepts and latest infra stack (AWS).
• Track record of assessing complex initiatives and coming up fairly accurate expected time of arrival (ETA) and working with a team to meet these timelines with high confidence
• Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and be able to communicate effectively with team members and stakeholders.
• Nice to have: (optional)
• Frontend (full-stack) experience (VueJS) is a major plus

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.