Quantitative Developer

🔹 Position : Scrum Master (Agile & SAFe)

📍 Location : Chennai (RMZ – Face-to-Face Interview Required)

💼 Experience : 2+ Years (Total & Relevant)

💰 Budget : Up to 8 LPA

📅 Joining : Immediate

Job Description :

We are looking for a motivated and experienced Scrum Master with hands-on experience in Agile and SAFe (Scaled Agile Framework) methodologies.

The ideal candidate will have strong facilitation skills, excellent communication, and a proactive mindset to drive Agile best practices across the team.

Mandatory Skills :

Agile, Scrum, SAFe (Scaled Agile Framework), Team Facilitation, Strong Communication Skills.

Key Responsibilities :

• Facilitate Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Guide and coach the team on Agile and SAFe principles, ensuring adherence to best practices.
• Act as a servant leader, removing impediments and helping the team remain focused and productive.
• Foster a culture of collaboration, continuous improvement, and high performance.
• Work closely with Product Owners, Developers, and other stakeholders to ensure delivery of high-quality products.

Mandatory Skills :

• Agile & Scrum Methodologies
• SAFe Framework
• Strong communication and team facilitation skills
• Proactive problem-solving attitude

Interview Mode :

• Face-to-Face only at RMZ, Chennai

At Exito, we focus on creating bespoke solutions that focus on thought leadership, collaboration, re-education and building new business opportunities. Our conferences and summits reach global markets across the EMEA & APAC regions where we engage with various CXO's and Business Leaders across industries in tech and non-tech spaces.

We are seeking a highly organized and driven Conference Producer to manage the end-to-end production of impactful and successful industry conferences. The ideal candidate will possess a strong understanding of the conference lifecycle, from initial concept development to on-site execution.

This role requires a strategic thinker with excellent project management, communication, and interpersonal skills, combined with a creative flair and a passion for delivering exceptional experiences.

Responsibilities:

Ideation & Market Analysis: Conduct thorough market research to identify relevant and timely conference concepts that address industry needs, align with market trends, and offer long-term relevance. Evaluate potential markets based on industry growth, government policies, and public-private sector synergy. Identify emerging trends and anticipate future industry needs.

Competitive Analysis: Analyze competing conferences to identify their strengths, weaknesses, unique features, content focus, speaker profiles, formats, and sponsor base to ensure our events stand out in the market. Develop strategies to differentiate our events and attract a wider audience.

Value Proposition Development: Define and articulate a compelling value proposition for all stakeholders to emphasize ROI, highlight actionable takeaways, high value networking, career development opportunities, etc.

Market Validation: Conduct comprehensive primary and secondary research to gain a clear understanding of the market, uncover current challenges, identify pain points, and evaluate emerging opportunities to ensure the conference addresses industry needs effectively.

Agenda Development: Develop engaging and informative CXO conference agendas. This includes:

1. Securing keynote speakers, industry leaders, thought leaders, and influencers.
2. Designing interactive session formats, such as workshops, round-tables, Q&A sessions, and hackathons.
3. Incorporating networking breaks, social events, and other opportunities for attendee interaction & experience

Speaker Outreach & Management: Identify, recruit, and manage high-profile speakers, ensuring their expertise, credibility, and compelling insights enhance the program's value. Manage speaker contracts, presentations, and on-site requirements. Build and maintain strong relationships with speakers.

Marketing & Promotion: Work closely with marketing and branding teams to develop compelling marketing campaigns across various channels, including digital marketing, social media, email marketing, and public relations.

On-Site Execution: Oversee all aspects of on-site event execution, including:

1. Agenda management and session timing.
2. Speaker coordination and on-site support.
3. Troubleshooting and problem-solving.
4. MC oversight to ensure professional event hosting.

Post-Event Analysis: Conduct thorough post-event analysis to evaluate success, gather feedback from attendees, sponsors, and speakers, and identify areas for improvement in future events. Prepare post-event reports and presentations.

Qualifications:

• Proven experience in conference production or similar field (1+ years preferred).
• Strong understanding of the conference lifecycle and best practices.
• Excellent project management, organizational, and time management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication, interpersonal, negotiation, and presentation skills.
• Ability to work independently and as part of a team, demonstrating leadership and collaboration skills.
• Strong research, analytical, and problem-solving skills.
• Knowledge of marketing and social media best practices.
• Bachelor's degree in marketing, communications, business administration, hospitality management, or a related field preferred.

Perks & Benefits:

• International Exposure: Opportunity to work on global projects and network with industry leaders.
• Travel Opportunities: Visit different cities and countries as part of event marketing and strategy development.
• Quarterly Commissions and Incentives: Performance-based rewards and recognition.
• Hands-On Training: Continuous learning and development to grow in marketing and project management.
• Diverse Growth Opportunities: Ample opportunities for career growth and advancement.
• Medical Insurance Coverage

Job Type: On-site, 5 day work week

Location: Koramangala, Bangalore

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Job description

Strong experience with Laravel Framework

Experience in databases like MySQL

Experience in HTML, JavaScript, CSS, Angular/ReactJS/VUEJS, JQuery, Bootstrap, JSON

Requirement

Minimum 3+ years of Laravel Experience - building database-driven applications

Knowledge of Event Driven Architecture, Microservices, etc

Basic knowledge of Dev-ops - AWS, Github- Familiarity

NOTE: Immediate joiner

Below find the Job Description:-

Skill Set :

•  Hands-on experience with Advance Excel. 
• Team Handling experience
• The ability to generate excel reports & Validate them.
• Problem solving attitude
• Team Player

Job Responsibilities :

• Hand On experience in payments, stock management, Ecommerce Operations, Online Market Place, Cataloging (Procurement  Expert/ Inventory Management).
• Minimum 5 years of team handling experience
• Strong interaction with Internal & External teams.
• Managing Internal & External Merchants.
• Ticket & Escalation Management.
• Sale Support & getting higher discounts to improve sales

• You'd have to set up your own shop, work with design customers to find generalizable use cases, and build them out.
• Ability to collaborate with cross-functional teams to build and ship new features
• At least 2-5 years of experience
• Predictive Analytics – Machine Learning Algorithms, Logistics & Linear Regression, Decision Tree, Clustering. 
• Exploratory Data Analysis – Data Preparation, Data Exploration, and Data Visualization. 
• Analytics Tools – R, Python, SQL, Power BI, MS Excel.

- Profound knowledge about state-of-the-art technologies and standards (PHP, MySQL, JavaScript, HTML5 and CSS, AJAX, JQuery, XML, and Linux) 

Experience with web services and Various frameworks (CakePHP, Symfony, ZEND, Laravel, etc) -

Capability to create an extension or module.

- Must be able to work on own initiative as well as part of a team 
- Experience in a structured development environment 
- Strong knowledge of Core PHP Skills & object-oriented programming (OOP) Has knowledge of any one of Git, BitBucket, SVN, etc. code management repositories. 
- Immediate joiner prefer. 
- Total Exp - 2+ to 4 years 
- Notice period - not more than 30 days

Responsibilities and Duties -

You will be taking ownership of a big project already in production. This project already has 25L registered users.