
Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

About Amura Health
About
Good health changes everything
Amura helps people reverse their chronic diseases using Natural Molecule Therapy (NMT) protocols built using evidence-based science.
Over the last five years, we successfully helped thousands of people to become healthier than they were years ago, slowed down their ageing, made them happier and more productive.
Tech stack
Company video


Candid answers by the company
Amura helps people reverse their chronic diseases using Natural Molecule Therapy (NMT) protocols built using evidence-based science.
Product showcase
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Connect with the team
Similar jobs
● Learning new things, asking questions
● Analyzing user feedback with the team to learn on what to build
● Iterating on feedback to continuously improve features
● Building APIs and microservices for a system that can scale to millions of emails per
month
● Working closely with our product designers and frontend developers to provide a
delightful user experience
● TDD to make sure all features work as intended
Qualifications:
● B.Sc. in Computer Science or a related field, or equivalent experience
● 2+ years experience working as a software engineer
● Proficiency in Ruby / Rails or equivalent web development language/framework
● Strong in SQL and relational database such as PostgreSQL
Roles and Responsibilities
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
At least 3 years' experience as a Node.js developer.
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
Mandatory experience in MongoDB and MySql.
Knowledge of front-end technologies such as HTML5 and CSS3.
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
-
3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
-
Working knowledge of JVM internals
-
Working knowledge of any database (MySQL or HSQLDB)
-
Working knowledge of No-SQL database (Mongo or Dynamo DB)
-
Working experience with messaging (JMS/RabbitMQ)
-
R & D on new advanced cloud-based technologies in a test-driven agile development.
-
Knowledge in designing and architecting systems with high scalability and performance requirements.
-
Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
-
knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
-
Certification on AWS Fundamendals
-
Excellent communication skills
-
ability to effectively articulate technical challenges and solutions
-
skilled in interfacing with internal and external technical resources
-
Good in debugging problems and mentoring teams on technical front
Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!
Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:
Why Benison Tech?
We have a partial acquisition from one of the biggest names in the world (well we can’t name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.
Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.
Benison Tech has a consistent history of demonstrating growth through innovation time and again.
We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:
What you will be working on:
- Key contributor for developing product strategies and features.
- Software development for industries leading SaaS platform
- You will be involved closely in planning, designing, integration of client requirements.
- You will be working with one of the leaders in data resiliency and data protection.
Here are some technical skills require:
- Independently own features and create feature test plans/strategies based on development and feature completion milestones.
- Identify quality assurance process bottlenecks and suggest actions for improvement.
- Design automation framework for automating feature tests.
- Participate in test cases, test plans, s and code reviews.
- Resolve functional queries coming from other business units such as support, escalation, product management, etc.
- Participate in bug trailing, tracking quality assurance metrics.
- Hands-on experience with Python-Selenium or Cypress, will be preferred.
- Familiarity with Test Management systems like XRay and bug tracker like JIRA tools.
What we expect from you:
- 3-10 Years of relevant experience in QA Automation.
- Expert at test automation, creating test plans, test strategies for testing multiple product modules
- Should be able to quickly analyze failures and trace back to issues in the product or the automation suite.
- As a Software Development Engineer in Test you should be an expert at test automation for APIs as well as UI, creating test plans and test strategies for testing product features.
- You will guide and mentor junior team members by reviewing their automation code and test cases to ensure good coverage and quality of a feature
- Resolve functional queries coming from other business units such as support, escalation, product management, etc.
- Be a quick learner and be open to working on new technologies if needed.
- Excellent team player with strong verbal & written communication skills.
- Be able to step up when the situation demands such as meeting deadlines and critical production issues.
- Propose changes or enhancements to the framework for enabling new feature tests.
Few Skills which will add brownie points to your role
- Working knowledge of Dockers and Kubernetes will be an advantage
- Awareness of general manual and automation concepts and all types of testing methods
- Knowledge of the Backup or Storage domain will be an advantage.
If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:
Work Culture and Benefits
- Competitive salary and benefits package
(H1-B which means a chance to work onsite out of India) - A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary.
- Opportunity to work with cutting-edge & challenging technologies including legacy tech.
- Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.
- Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!
- Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)
- Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.
- And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.
Still not satisfied, and want more proof?
Head to our website https://benisontech.com/">https://benisontech.com to learn more.
Are you looking for a Senior Backend Engineer role in a high growth startup? Are you eager to learn and make a difference at work every day? If so, then read on.
At PlumQR, we work on revolutionizing the Food & Beverage industry with our cloud-based tech products. Millions of businesses across the world are switching for better, smarter & more hygienic products to reinvent their businesses. If you have what it takes to innovate & lead, we have just the right opportunity for you.
Requirements
- Minimum 3 years as a Senior Backend Engineer
- Strong software development experience in a SaaS product company
- Significant experience with NodeJS, React.js, React Native, MySQL, MongoDB, Java
- Cloud computing services (e.g. Google Cloud Platform)
- Strong problem-solving skills
- Ability to explain technical details to people inside the company
Full Time position
Work Location:Hyderabad
Experience level: 3 to 5 years
Mandatory Skills:Python, Django/Flask and Rest API
Package:Upto 20 LPA
Job Description:
--Experience in web application development using Python, Django/Flask.
--Proficient in developing REST API's, Integration and familiar with JSON formatted data.
--Good to have knowledge in front-end frameworks like Vue.js/Angular/React.js
--Writing high quality code with best practices based on technical requirement.
--Hands-on experience in analysis, design, coding, and implementation of complex, custom-built software products.
--Should have experience in Database, preferably Redis.
--Experience in working with Git or equivalent code management / version control system with best practices.
--Good to have knowledge in Elasticsearch, AWS, Docker.
--Should have interest to explore and work on Cyber Security domain.
--Experience with Agile development methods.
--Should have strong analytical and logical skills.
--Should be good at fundamentals: Data Structures, Algorithms, Programming Languages, Distributed Systems, and Information retrieval.
--Should have good communication skills and client facing experience.
We’re a small team looking for passionate, execution-focused, self-starters to help us build the next generation eCommerce platform and equal the playing field for all. Our success depends on building teams who can challenge each other's assumptions with fresh perspectives. To that end, we don’t just accept differences – we celebrate them. If that sounds exciting to you, let’s talk!
We are expanding our Engineering team to India and building a stellar and diverse team composed of owners. We are looking for a backend engineer with a demonstrated track record of developing and maintaining production services, innovative thinking, and technical excellence. As a backend engineer, you will be responsible for building out the service layer that powers our frontend applications. You should have a solid understanding of software development lifecycle and software design principles. This is a great opportunity if you are looking for a huge impact at a small start-up with immense growth potential.
What you will do?
Create technical plans of projects assigned to you.
Come up with well-structured solutions to ambiguous problems and implement them.
Ship high-quality, well-tested, secure, and maintainable backend code.
Provide technical direction on our various products and upcoming projects.
Champion reliability and quality by using best practices in software engineering and modular design.
Ensure all components are scalable, maintainable, and have in-built metrics instrumentation and monitoring
Deliver an exceptional user experience to our customers. Put the customer first and have quality in mind.
Own the full release cycle from development to deployment.
What you will need?
3+ Years of experience as a software engineer working on backend applications.
Advanced knowledge of Python (preferably, the Django framework) and relational databases.
Experience with agile, test-driven development, continuous integration, and automated testing.
Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
Excellent verbal and written communication, teamwork, decision making and influencing skills.
Experience with scrum or other agile software development methodology.
Hustle. Thrives in an evolving, fast-paced, ambiguous work environment.
Bonus if you have
Experience working in the eCommerce domain.
Experience with AWS technologies like Elastic Beanstalk, Amplify, etc.










