
Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

About Amura Health
About
Good health changes everything
Amura helps people reverse their chronic diseases using Natural Molecule Therapy (NMT) protocols built using evidence-based science.
Over the last five years, we successfully helped thousands of people to become healthier than they were years ago, slowed down their ageing, made them happier and more productive.
Tech stack
Company video


Candid answers by the company
Amura helps people reverse their chronic diseases using Natural Molecule Therapy (NMT) protocols built using evidence-based science.
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Requirements :
4-6 years of experience as a backend developer.
Strong in Node.js, TypeScript/JavaScript, and SQL (MySQL or similar RDBMS) -
SQL is mandatory
Proven track record of independently building and owning features or modules in production systems.
Strong grasp of web fundamentals: HTTP, REST APIs, authentication, request-response lifecycle.
Experience working on Linux-based environments and Git/GitHub workflows.
Awareness of how their module fits into the larger product architecture and business goals.
Description
We are seeking a skilled and detail-oriented Software Developer to automate our internal workflows, develop tools for internal use that are used by our development team.
We follow the following practices: unit testing, continuous integration CI, continuous deployment CD, and DevOps.
We have codebases in go, java, python, vue js, bash and support the development team that develops C code.
You need to like challenges, explore new fields and find solutions for problems.
You will be responsible for coordinating, automating, and validating internal workflows and ensuring operational stability, and system reliability.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 2+ years in professional software development
- Solid understanding of software development patterns like SOLID, GoF or similar.
- Experience automating deployments for different kinds of applications.
- Strong understanding of Git version control, merge/rebase strategies, tagging.
- Familiarity with containerization (Docker) and deployment orchestration (e.g., docker compose).
- Solid scripting experience (bash, or similar).
- Understanding of observability, monitoring, and probing tooling (e.g., Prometheus, Grafana, blackbox exporter).
Preferred Skills
- Experience in SRE
- Proficiency in CI/CD tooling (e.g., GitHub Actions, Jenkins, GitLab).
- Familiarity with build tools like Make, CMake, or similar.
- Exposure to artifact management systems (e.g., aptly, Artifactory, Nexus).
- Experience deploying to Linux production systems with service uptime guarantees.
Responsibilities
- Develop new services that are needed by SRE, Field or Development Team by adopting unit testing, agile, clean code practices.
- Drive the CI/CD pipeline and maintain the workflows, using tools such as GitLab, Jenkins
- Deploy the services and implement and refine the automation for different environments.
- Operate: The services that the SRE Team developed.
- Automate release pipelines: Build and maintain CI/CD workflows using tools such as Jenkins and GitLab.
- Version control: Manage and enforce Git best practices, branching strategies (e.g., Git Flow), tagging, and release versioning.
- Collaboration: Work closely with developers, QA, and product teams to align on release timelines and feature readines
- Success Metrics
- Achieve >99% service up time with minimal rollbacks.
- Delivery in time, hold timelines.
Benefits
Enjoy a great environment, great people, and a great package
- Stock Appreciation Rights - Generous pre series-B stock options
- Generous Gratuity Plan - Long service compensation far exceeding Indian statutory requirements
- Health Insurance - Premium health insurance for employee, spouse and children
- Working Hours - Flexible working hours with sole focus on enabling a great work environment
- Work Environment - Work with top industry experts in an environment that fosters co-operation, learning and developing skills
- Make a Difference - We're here because we want to make an impact on the world - we hope you do too!
Why Join RtBrick
Enjoy the excitement of a start-up without the risk!
We're revolutionizing the Internet's backbone by using cutting-edge software development techniques. The internet and, more specifically, broadband networks are among the most world's most critical technologies, that billions of people rely on every day. Rtbrick is revolutionizing the way these networks are constructed, moving away from traditional monolithic routing systems to a more agile, disaggregated infrastructure and distributed edge network functions. This shift mirrors transformations seen in computing and cloud technologies, marking the most profound change in networking since the inception of IP technology.
We're pioneering a cloud-native approach, harnessing the power of container-based software, microservices, a devops philosophy, and warehouse scale tools to drive innovation.
And although RtBrick is a young innovative company, RtBrick stands on solid financial ground: we are already cash-flow positive, backed by major telco investors like Swisscom Ventures and T-Capital, and our solutions are actively deployed by Tier-1 telcos including Deutsche Telekom (Europe's largest carrier), Regional ISPs and City ISPs—with expanding operations across Europe, North America and Asia.
Joining RtBrick offers you the unique thrill of a startup environment, coupled with the security that comes from working in a business with substantial market presence and significant revenue streams.
We'd love you to come and join us so why don't you embrace the opportunity to be part of a team that's not just participating in the market but actively shaping the future of telecommunications worldwide
🔧 Key Skills
- Strong expertise in Python (3.x)
- Experience with Django / Flask / FastAPI
- Good understanding of Microservices & RESTful API development
- Proficiency in MySQL/PostgreSQL – queries, stored procedures, optimization
- Solid grip on Data Structures & Algorithms (DSA)
- Comfortable working with Linux & Windows environments
- Hands-on experience with Git, CI/CD (Jenkins/GitHub Actions)
- Familiarity with Docker / Kubernetes is a plus
Python. Django Rest Framework experience would be great, but not essential! We prioritise
quality over quantity.
Postgres with InfluxDB, Oracle, MySQL and Redis experience a plus.
Docker, Kubernetes, Helm, OpenShift and associated tooling.
AWS, especially ECS, Lambda, RDS and DynamoDB. Performance and uptime are super
important to us.
The challenge of scaling a global, distributed API to 10,000+ requests per second.
We have SDKs in a bunch of languages, so the more polyglot you are the better.
If you like writing JS and React that would be awesome too.
💥 What will you do?
As a Lead Backend Engineer, you will
- Build out and help scale our Django (+ReactJS / VueJS) based web application as we add new features and customers
-
Help us transition from monolithic system architecture to microservices and serverless system architecture to help meet our future scaling requirements
- Collaborate on a daily basis with a small, nimble team of product managers, engineers, and UX designers to understand business requirements and user experience goals and pain points.
- Build out features to enable multi-channel customer acquisition include partner channels, enterprise channels, and government channels
- Integrate third-party plugins to enhance customer experience and internal tooling build internal tooling to improve internal team efficiencies.
- Actively participate in code reviews
- Work with our quality assurance team to improve coverage on our automated testing suites
🙋 What are we looking for?
While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are
-
Prior experience of a few years (3+ years) with python based frameworks as Django or Flask would be essential to work on our application stack.
-
You actively promote a culture of engineering excellence some of which could be writing efficient code, use of elegant design patterns, and styling your code through code-linting policies.
-
You enjoy designing software architecture by collaborating with engineering managers, architects, and other lead engineers to explore existing systems, determining areas of complexity, potential risks to successful implementation.
- You enjoy coaching folks to achieve outcomes through nudges.
📢 Other information you may want to consider
- We will be flexible for the rest of the pandemic and work remotely; however, we are not a remote-first company, and the work location would be Bangalore when things settle.
- Our backend tech stack includes Django, FastAPI, Postgres, Redis, Clickhouse, and TigerGraph. Our environments are managed through Docker, Kubernetes, and Terraform.
- Lead multiple client projects in the organization.
- Define & build technical architecture for projects.
- Introduce & ensure right coding standards within the team and ensure that it is maintained in all the projects.
- Ensure the quality delivery of projects.
- Ensure applications are confirmed to security guidelines wherever required.
- Assist pre-sales/sales team for converting raw requirements from potential clients to functional solutions.
- Train fellow team members to impose the best practices available.
- Work on improving and managing processes within the team.
- Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team.
- Ensure proper communication & collaboration within the team
Requirements
7+ Years of experience in developing large scale applications.
Solid Domain Knowledge and experience with various Design Patterns & Data Modelling (Associations, OOPs Concepts etc.)
Should have exposure to multiple backend technologies, and databases - both relational and NOSQL databases
Should be aware of latest conventions for APIs
Preferred hands-on experience with GraphQL as well as REST API
Must be well-aware of the latest technological advancements for relevant platforms.
Advanced Concepts of Databases - Views, Stored Procedures, Database Optimization - are a good to have.
Should have Research Oriented Approach
Solid at Logical thinking and Problem solving
Solid understanding of Coding Standards, Code Review processes and delivery of quality products
Experience with various Tools used in Development, Tests & Deployments.
Sound knowledge of DevOps and CI/CD Pipeline Tools
Solid experience with Git Workflow on Enterprise projects and larger teams
Should be good at documentation at project level and code level ; Should have good experience with Agile Methodology and process
Should have a good understanding of server side deployment, scalability, maintainability and handling server security problems.
Should have good understanding on Software UX
Proficient with communication and good at making software architectural judgments
Expected outcomes
- Growing the team and retaining talent, thus, creating an inspiring environment for the team members.
- Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers.
- Creating growth plans for the team and preparing training guides for other team members.
- Refining processes in the team on a regular basis to ensure quality delivery of projects- such as coding standards, project collaboration, code review processes etc.
- Improving overall efficiency and team productivity by introducing new methodologies and ideas in the team.
- Working on R&D and employing innovative technologies in the company.
- Streamlining processes which will result in saving time and cost optimization
- Ensuring code review healthiness and shipping superior quality code
Benefits
- Unlimited learning and growth opportunities
- A collaborative and cheerful work environment
- Exceptional reward and recognition policy
- Outstanding compensation
- Flexible work hours
- Opportunity to make an impact as your work will directly contribute to our business strategy.
At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.
Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all.
What makes Nickelfox a great place for you?
In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.
Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.
Your Responsibilities :
1) Building highly scalable and secured applications/microservices and responsive APIs
2) Assessing the security risks associated with the platform architecture and suggesting/implementing suitable changes for the same.
3) Architect and implement back-end services to support our mobile and web clients.
4) Creating and implementing database schemas that represent and support business processes.
5) Use best software development practices and processes including unit testing, code reviews, and site monitoring post deployment.
6) Continue to research and evaluate new technologies that may improve performance and elegance of our software implementation.
7) Explore and Integrate third-party APIs when required for the project.
8) Work closely with the rest of the team to bring our features into production.
Your skills :
- Hands-on experience in Django Framework.
- Strong Knowledge of Python.
- Strong Knowledge of MVC design pattern and object oriented programming concepts.
- Strong knowledge of RDBMS like Postgresql and Database schema design.
- Experience in developing robust and secure RESTful web API and microservices using Django/Python.
- Experience in Test Driven Development.
- Experience in handling No-SQL MongoDB or similar.
- Hands-on experience in GitHub.
- Experience in CI, CD tools like jenkins.
- Experience in managing cloud-based web applications on Amazon Web Services or Google Cloud.
- You love code and up for the challenge!
As a Senior Software Engineer you have complete ownership of building out the Docexa product along with product people and the rest of the engineering team. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.
Your daily life
- Architecting of the whole platform
- Development of server-side logic
- Building new services and APIs
- Developing core business logic
- Maintenance of current APIs
- Improving the performance and reliability of our systems as we scale
Must-have skills
- You’ve been building web applications professionally for 4+ years
- You’re proficient in PHP 7, Laravel, and PostgreSQL
- You possess strong OOP and design pattern knowledge
- You are familiar with modern technology systems: AWS, load balancers, Kafka queues, caching, etc.
- You write understandable, testable and easy to maintain code
- You’ve the ability to build RESTful APIs
- Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
- Well versed with the fundamentals of computer science and distributed systems
We are actively seeking software development engineers who are interested in designing robust trading systems and refining programs to efficiently manage various types of financial market data that facilitate our quantitative investment research. By designing and improving the firm's internal applications, the SDE will play a key role in expanding the firm's trading capabilities.
Responsibilities:
- Management & scaling up existing infrastructure for high-frequency market data capture.
- Develop a scalable and consistent data handling infrastructure for the above data to facilitate efficient backtesting of quantitative investment strategies.
- Perform R& D; to build a software platform in Python for backtesting various kind of investment strategies using the above databases.
- This will involve studying the strategy development process and performance evaluation metrics.
- Develop autopilot risk-management systems to monitor live performance of the Portfolio.
- Improve the existing algorithms to achieve better execution price and reduce the latency.
Requirements:
Our ideal candidate would have graduated with a degree in computer science from a top university with 1-3 years industry experience, along with:
- High Level of proficiency in Python and good knowledge of Matlab/C++/C#.
- Past experience in dealing with large datasets and Knowledge of database administration and network programming will be a plus.
- Well-versed in software engineering principles, frameworks and technologies.
- The ability to manage multiple tasks in a fast-paced environment.
- Excellent analytical and problem solving abilities.
- A keen interest in learning about the financial markets.
- At least 4 years of experience programming in Python.
- Develop application code and modules for business and technical requirements.
- Tune up design for maintainability, scalability and efficiency.
- Resolve and troubleshoot problems and complex issues.
- Perform unit tests and fix bugs.
- Integrate best qualitative practices in design and development aspects of programs.
- Ability to mentor subordinates.
- Excellent communication skills.












