Product Support Engineer

Job Code: DSSR0001

Experience: 4+ years 

Shift: UK (2 pm to 11 pm)

Work Location: Chennai / 100% work from the office.

Job Description: 

ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business. 

Responsibilities:

• Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
• Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
• System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
• Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
• Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
• Create and manage ServiceNow service Catalog items, workflows, and catalog tasks. 
• Integrate ServiceNow with other systems and applications using APIs and web services. 
• Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
• Provide technical expertise and guidance to the ServiceNow development team. 
• Stay updated with the latest ServiceNow features, releases, and best practices.

Requirements:

• Bachelor’s or Master’s degree in computer science or a related field.
• A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
• Strong experience in Service Now CMDB Development.
• CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
• Proven development and delivery of Security & Risk/GRC development in client environments.
• ServiceNow CIS certification in Risk & Compliance, GRC.
• Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations Certification
• Quick learner, self-motivated and can work independently.
• Strong verbal, written communication skills and a collaborative problem-solving style.

GroundTruth is the leading location-based marketing and advertising technology company. Sitting at the convergence of offline and online data, GroundTruth delivers a unique data set called “visitation data,” which allows brands, agencies, SMBs, and nonprofits to drive high-performing business outcomes (ROI).  GroundTruth activates this data through a suite of performance products and services via their self-serve advertising platform, through managed services, or tailored partnerships. GroundTruth has built proprietary cleansing processes that combine their Blueprint’s contextual mapping technology, owned & operated properties, along with 3rd party mobile location data, together yielding over 30 Billion visits annually.

Please visit link: https://go.groundtruth.com/rs/115-ZBZ-379/images/GroundTruth-Technology-Video.mp4

Position: Senior Software Engineer – C++

Location: Gurgaon/Remote

About the advertising service architecture team:
The advertising service architecture team is responsible for the the federation of services that support our real-time advertising exchange ecosystem. We currently process ~500k transactions per second on AWS infrastructure typically clearing bids in under 25ms. This team focuses on developing and supporting real-time java systems using non-blocking io and event driven architecture to solve problems such as request enrichment, filtering, and general data collection all of which are critical to our operations.

The senior level represents
Expert professionals with significant experience who plan, design, organize, and execute large units of work in collaboration with stakeholders. These employees are subject matter experts in technologies and business practices who coach, mentor, and supervise less experienced staff members.

A bit about you

You will:

• Lead the engineering efforts across multiple software components
• Write excellent production code and tests and help others improve in code-reviews
• Analyze high-level requirements to design, document, estimate, and build systems
• Coordinate across teams to identify, resolve, mitigate, and prevent technical issues
• Coach and mentor engineers within the team to develop their skills and abilities
• Continuously improve the team's practices in code-quality, reliability, performance, testing, automation, logging, monitoring, alerting, and build processes

You have:

• Education and professional experience:
• PHD or Master’s degree in Computer or equivalent with 5+ years’ experience in technology
• The following skills: C++, C++14, Unix, Multithreading and Data structures

.Additional nice to have skills/certifications: Perl, Shell scripting, Python, Awk, Sed, Protocol Buffers, Aerospike, Redis, Kinesis. Good hands experience on AWS.

You are:

• A team player who is organized, flexible and willing to adapt
• Not afraid of new technologies and driven to learn
• A detail-oriented person, who catches problems early and adjusts
• A strong communicator who can collaborate with multiple business and engineering stakeholders and work through conflicting needs
• A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution

What we offer

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

• Unlimited Paid Time Off
• In Office Daily Catered Lunch
• Fully stocked snacks/beverages
• 401(k) employer match
• Health coverage including medical, dental, vision and option for HSA or FSA
• Generous parental leave
• Company-wide DEIB Committee
• Inclusion Academy Seminars
• Wellness/Gym Reimbursement
• Pet Expense Reimbursement
• Company-wide Volunteer Day
• Education reimbursement program
• Cell phone reimbursement
• Equity Analysis to ensure fair pay

• Written command over English
• Good people skills & affectionate
• Handle tricky situations and be calm while answering
• Must have basic WordPress troubleshooting skills
• Knowledge of PHP/CSS/JS/React is a plus
• Troubleshoot, debug, and write in-depth solutions to WordPress related issues

About the role:

We seek highly dedicated, motivated, and passionate Technical Support Engineers who can use the right tools to find the best solutions to problems. We embrace the Agile methodology, you will play an important role in all aspects of client support.

Key responsibilities:

• Provide INVIDI's customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone.

• Maintain high level of customer satisfaction.
• Develop an understanding of each customer's specific implementation and needs.
• Relay customer feedback to internal teams.
• Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.
• Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.
• Conduct root-cause analysis with engineering teams to make sure that issues are resolved.
• On-call work is required and will be compensated separately

You must have

• University Degree
• 5+ years relevant experience.
• Fluent in English with excellent verbal and written communication skills.
• Must be able to articulate technical solutions to all audiences.
• Capable of clarifying unclear requirements for both internal and external stakeholders.
• Experience in debugging complex technical issues in a fast-paced work environment.
• Highly motivated and interested in customer support and customer satisfaction.
• Ability to learn quickly and to cope with ever-changing environments.
• Desire to learn new things and perform technology research & troubleshooting.
• Ability to work with multiple customers and situations simultaneously.
• Willingness to take ownership of internal projects focused on improving existing documentation or processes.
• Must be proficient in three of the nice-to-have technical skills below.

Nice-to-have technical skills:

• Experience supporting cloud-based SaaS products.
• Experience using monitoring tools such as DataDog
• Experience of web technologies and platforms such as Java Script, HTML, FTP, SSL, CSS.
• Experience with *unix environments including bash and scripting.
• Experience with scripting languages like Python
• Experience with REST APIs.
• Experience with Amazon Web Services and associated cloud-based technologies (Kinesis, Athena, etc.).
• Experience with relational databases.

Nice-to-have experience:

• Experience with video advertising and ad serving.
• Experience working in AGILE environment.
• Experience with Atlassian products (Jira, Confluence, etc.).

• 5+ years of relevant experience
• Design, implement and manage websites using WordPress
• Collaborate with members of a creative team
• Manage front-end and back-end website development
• Create WordPress plug-ins and themes
• Maintain well-documented, reusable, and transferrable code
• Troubleshoot and resolve website problems for clients and co-workers
• Stay abreast of new developments in software, trends, and practice
• Must have experience in managing media websites at scale.
• Proficiency using WordPress
• Expertise in HTML5, CSS3, JavaScript, and jQuery
• Experience using debugging tools such as Firebug and Chrome Inspector
• Strong understanding of front-end and back-end website development
• Keen attention to detail
• Good communication skills

Informatica PowerCenter (9x ,10.2) : Minimum 2+ years experience

SQL / PLSQL: Understanding of SQL procedure. Able to convert procedures into Informatica mapping.

Good to have- Advantage if you have knowledge of Windows Batch Script.

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).

COBOL, JCL, DB2, SQL 

Second Skill - CA7, Eazytrieve 

IT professional with 4+ years of experience in mainframe development/enhancement/support, 

Must be able to independently deliver work in COBOL, JCL, DB2, SQL, CA7, Eazytrieve, Endevor 

Good communicaiton Skills 

Familiar to AGILE way of working 

Good to have exposure to DevOps, Jira(understand the code, document the logic/flow, test and fix bugs in SAS code) 

Secondary skills: 

UNIX/Linux commands and shell scripting 

Control M scheduling 

Oracle DB knowledge 

Responsibilities:

·       Analyze, design and support implementation of business specific Pega solutions and/or framework

·       Responsible for implementing technical solutions on Pega 8.x

·       Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience

·       Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools

·       Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features

·       Design and implement product features in collaboration with business and IT stakeholders

·       Design reusable components, frameworks and libraries

·       Ability to interact with business analysts and business team members to refine requirements, Use Cases

·       Perform all phases of software engineering including requirements analysis, application design, code development and testing

·       Work very closely with architecture groups and drive solutions

·       Participate in an Agile / Scrum methodology to deliver high-quality software releases

·       Design and develop innovative solutions to meet the needs of the business

·       Review code and provide feedback relative to best practices and improving performance

·       Troubleshoot production support issues post-deployment and come up with solutions as required

·       Mentor and guide other software/Pega engineers within the team

·       Experience with troubleshooting Production log files and performance issues

·       Responsible for unit testing more complex individual and team deliverables based on established test plans

·       Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality

·       Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues

Experience and Qualifications:

·       Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.

·       Pega Systems Certified Senior System Architect (CSSA)

·       5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management

·       In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools

·       Ability to negotiate and allocate resources appropriately for development and implementation

·       Excellent written, communication and presentation skills