About you
Product Support Engineer works closely with the tech lead to drive the vision and plans, building and supporting with lovable technology first product that customers want.
Responsibilities
- Troubleshooting tech issues by asking customers targeted questions.
- Providing customers with tech support via desktop solutions, chat functions, emails, and calls.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to developers.
- Ability to relay important application feedback to developers
Your growth
- You’ll experience growth as startup has turned profitable and become the leading Whatsapp solution provider for D2C businesses in India
- You’ll see a 30-people team becoming a 100-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.
- You’ll love working with super-strong business and product teams, and fall in love with technology first approach to solve large scale tech problems.
- You will be rewarded with a competitive offer.
Qualifications
- 1-3+ years experience as tech support engineer
- Problem solving attitude
Benefits
- Free snacks & grubs 🌭 every Christmas, Eid and Diwali from our beloved brands (check it out !)
- Mid term appraisal
- Health benefits
- Bring your dog to work 🐶
- Sponsored meet ups at resorts across India!
About us
We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India. In the first half of 2021, Businessonbot has grown 145% M-o-M in MRR and targets a massive wave of D2C businesses in India.
This year, we'd like to become the 1st and largest WhatsApp SaaS player of its kind in India. There’s never been a more exciting time to be in Businessonbot.
About Businessonbot Inc
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