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Lead Quality Engineer
Lead Quality Engineer
CallHub's logo

Lead Quality Engineer

Eman Khan's profile picture
Posted by Eman Khan
6yrs+
₹22L - ₹30L / yr
Bengaluru (Bangalore)
Skills
skill iconPython
skill iconJava
Selenium
Robot Framework
skill iconJenkins
skill iconGit

About Us

CallHub provides cloud based communication software for nonprofits, political parties, advocacy organizations and businesses. It has delivered over hundreds of millions of messages and calls for thousands of customers. It helps political candidates during their campaigns to get the message across to their voters, conduct surveys, manage event / town-hall invites and with recruiting volunteers for election campaigns. We are profitable with 8000+ paying customers from North America, Australia and Europe. Our customers include Uber, Democratic Party, major political parties in the US, Canada, UK, France and Australia.


About the Role

As a Senior Quality engineer in CallHub, you will be responsible for providing technical leadership to the quality team and expanding our automation goals advocating high quality user experiences without compromising the engineering velocity. Your primary role will be to design and develop the right test strategy including test automation and test plans that are targeted to uncover defects early to help build quality upstream and ensure quality products are reaching our customers. This includes adopting best practices and tools, driving product automation, suggesting new processes and policies, investigating customer reported issues, deduce patterns of issues and come up with solutions to address the technical challenges and work towards customer delight. You will act as a subject matter expert on everything we test and build. You are expected to understand the entire product workflow, customer experience and backend (API) and how everything affects each other and will act as the gatekeeper for quality. As part of the Engineering team, you will work with a team of highly technical software engineers, product managers and operation engineers to deliver great products that delight customers with exceptional product experience to users, both in terms of usability and performance. Our teams are small, yet incredibly impactful and we're curious, highly-motivated, engaged, and empowered to make a difference.


We're looking for engineers with strong analytical skills, meticulous attention to detail, attitude for perfection, knowledge of quality engineering processes who are inquisitive and eager to learn new technologies and love working in a dynamic environment. Your


Responsibilities

  • Drive the overall quality & testing strategy including performance & resiliency testing with right test design, automation of test cases and test data ensuring all areas of the product are thoroughly tested and delight the customers by delivering defect free product
  • Design & Development of automation test scripts (UI & API) using modern low-code/no-code tools integrating with CI/CD pipeline to achieve 100% automation
  • Mentor the team with writing effective test strategy & design, test plan and test cases in solving complex quality issues
  • Find scalable ways to automate functional, usability, performance, API, database and security testing
  • Review product requirements and specifications and provide product & design feedback
  • Track quality assurance metrics by analyzing and categorizing all customer reported bugs
  • Quickly triage and test bug fixes on an ongoing basis
  • Work in an agile environment, follow process guidelines and deliver tasks
  • Participate in software architecture, design discussions and code reviews
  • Be proactive, take ownership and be accountable
  • Stay up-to-date with new testing tools and test strategies


What we’re looking for

  • 1-2 yrs experience working as a Senior/Lead Quality Engineer
  • 3+ yrs experience in automation testing of web applications (UI & API) using Selenium, Robot Framework, Rest Assured etc
  • 5+ yrs experience in Software Quality, Testing & Automation
  • Strong Knowledge of Jenkins, Git (Continuous Integration and Configuration Management)
  • Knowledgeable with modern AI based low-code/no-code tools like Testsigma, Tosca, AccelQ, Katalon etc
  • Experience in driving quality strategies & processes and guiding team to write clear and comprehensive test plans and test cases
  • Attitude of breaking the system to make the system robust for users
  • Detail oriented. Ability to empathize with customers
  • The ability to work effectively in a fast-paced environment
  • Team player with strong interpersonal skills, willing to ask for help and offer support to the rest of the team
  • Good written and verbal communication skills
  • BE/MS/MCA from reputed institutes in India or abroad


What you can look forward to

  • You will get to see your work directly impacting users in a big way
  • Freedom to contribute to multiple engineering disciplines (Development, Automation and DevOps)
  • You will have the opportunity to work on the latest technologies as we are constantly innovating to provide reliable and scalable solutions for our customers.
  • We value openness in the company and love delighting our customers.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About CallHub

Founded :
2011
Type :
Product
Size :
20-100
Stage :
Profitable
About

Founded in 2011, CallHub is an easy to use and award winning voice broadcasting, phone banking and SMS broadcast software that seamlessly integrates with users' existing systems. They are used across 200 countries and world renowned campaigns run by Uber, Greenpeace, Harvard University, Princeton University, Change.org, Save the Children, United Workers Union, among many others.


Check out the video below for a sneak peek into the product!


CallHub, headquartered in Washington DC, is the leading digital organizing platform for political campaigns, nonprofits, advocacy groups, and businesses seamlessly interact with their audiences worldwide.


The product

Their call center software enables unlimited agents to connect with people over a call to have personalized one-on-one conversations. The range of automated dialers (which include Power, Preview, Predictive, and Fast Click dialers) gives clients complete control over their dialing speed based on your needs while maintaining compliance. With features like answering machine detection, voicemail drop, phone number verification, and many more, the software ensures you spend maximum time having quality conversations. CallHub's mass texting solution lets users connect with people over SMS with solutions like Bulk SMS, MMS, SMS Opt-in and peer-to-peer texting.

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Tech stack
skill iconPython
skill iconDjango
skill iconReact.js
Company video
CallHub's video section
CallHub's video section
Candid answers by the company
What does the company do?
What is the location preference of jobs?
What is the culture at CallHub like?
What are CallHub's core values?

Connecting people and enabling conversations was always the core idea. In 2011, Augustus Franklin created a chat tool that allowed visitors to a webpage to communicate with each other. This concept evolved initially into an engagement tool for online marketplaces and eventually into the foundation of what it is today – a comprehensive campaigning platform, one that empowers changemakers, organizations, and businesses to reach millions of constituents and facilitates change, one message, one call, one campaign at a time!

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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