Lead Knowledge Analyst - Documentation
4 - 7 yrs
Best in industry
Full time
Pune
Skills
Technical Writing
Software documentation
Product Documentation
Documentation
Title :: Lead Knowledge Analyst
About the Role
Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets.
The Lead Knowledge Analyst will ensure the quality of the Help Center and implement best-in-class content in all media formats. This role will also work to establish processes and collaboration for identifying, creating, reviewing, publishing, and updating documentation for all products. This role is a mix of technical communication and energy modeling. Ideal for someone who loves both.
Responsibilities:
- Be the technical lead for a team of technical writers
- Collaborate with subject matter experts to determine documentation needs
- Write and edit online help, release notes, and other technical documentation
- Prepare technical graphics and animations
- Research and evaluate new content development tools and methods to improve documentation effectiveness
- Maintain documentation standards and keep current on industry trends.
- Provide input on product requirements and usability
- Determine the types of publications needed for each product
- May test software for accuracy and report findings
- Collaborate with the regions to organize and expand the global university program content offerings
Qualifications, Skills & Experiences
- 5+ years of experience
- Strong Project Management Experience
- Strong analytical and problem-solving skills with the ability to research and learn new techniques
- Ability to learn PLEXOS
- Ability to articulate the business problem to be analysed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision-makers
- Excellent communication skills, including strong verbal, presentation, and technical writing abilities
- Team player, with the ability to be a self-starter and work independently as needed
Education:
- A tertiary degree in Applied Mathematics, Engineering, Economics, Computer Science, Operations Research, or a similar degree.
- Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings
- Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (PowerPoint).
- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
- Experience with power market production cost and expansion planning model
- Understanding of HTML and CSS
Key Stakeholder Relationships
This role works collaboratively with all Energy Exemplar staff, particularly:
- Indian Development Centre colleagues
- Global Product Development Team
- Global Support Team
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Subodh Popalwar
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About Energy Exemplar
Founded :
1999
Type
Size
Stage :
Profitable
About
Energy Exemplar is the Market Leader in Energy Simulation Software; trusted forecasting and analysis for mission-critical financial decisions.
Energy Exemplar, which was established in 1999, is responsible for the production and maintenance of PLEXOS, the integrated electric power, water, and gas simulation program that has a customer base that spans the globe. The fact that our development team is devoted and highly experienced promises that the Integrated Energy Model software (PLEXOS) will be built to the best standards while still being an extremely open and transparent system.
Our product is supported by a variety of high-quality local services, including installation assistance, consultation, data, and technical support. We make it a point to give our customers the most cutting-edge simulation software solution possible, and we have a proven track record of being the first company in their industry to bring new developments in the mathematical optimization-based system of systems simulations to market.
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