About MindTickle
MindTickle is a sales readiness platform for onboarding, product training, coaching and ongoing readiness, that helps fast growing companies to prepare their sales teams and partners in a scalable and effective way. MindTickle has proven success in reducing ramp-up times for new sales reps and increasing the productivity of the entire sales team.
The vision at Mindtickle is to build a platform to simplify the work of customer-facing employees. A testament to this vision of #SalesReadiness is our recent funding from Softbank Group Corp valuing us $1.2B. With 200+ enterprise customers ranging from pre-IPO companies to fortune 2000s, we could not have asked for more.
Now as this rocketship shifts gears to scale, we are looking for talented & sincere product folks to join our team. Oh! you might have questions on our work culture, do visit our Glassdoor page and read why we have a 4.8 rating.
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Information Designer / Senior Information Designer
• A Technical Writer with experience in creating customer-focused
technical content.
Must have skills:
• Writing concepts and procedures with consistency and
functional accuracy
• Editing documents for correctness of grammar & sentence
structure, clarity of communication, and overall accuracy
• Familiarity with authoring and image capturing tools;
knowledge of video creation tools is desirable
• Ability to grasp functional concepts and draft content with
minimal supervision
• Estimating and planning work and coordinating with others
for completion of deliverables
Prefer to have proficiency in the following:
• Understanding of Accounting domain in general
• Usability and SEO aspects
• Defining the flow and structure of how-to documents
Nice to have:
Excellent writing skills in any of the languages: Tamil, Gujarati,
Kannada, Marati, Telugu
What will you be doing?
• Write technical content, including concepts and procedures
for online help
• Provide editorial and writing support for UI strings
• Peer review product documents and ensure adherence to
inhouse standards and guidelines
• Participate in activities that lead to design, including
identification of business cases, product patterns, and
related topics
• Participate in market research, to understand the business
domain
• Manage projects by collaborating with different teams
Tech Content Writer
We are looking for a Tech Content Writer preferably with an engineering background who can strike a chord with software developers through meaningful content.You will be the owner of all content creation which will help in customer’s experience through our help pages, blogs, social media posts, emails, newsletters, marketing campaigns etc. You will work with the marketing team in coordination with the leadership team to make sure all customer communication is transparent and helps us develop a trusted customer relationship.
Experience
- 1-3 years of experience in digital marketing and content creation.
- Experience in content writing, crafting videos/rich-media formats.
- Background in engineering is preferred with a strong inclination towards software tech.
- Understanding of developer persona and DevOps tools is a plus.
- Excellent command over the English language.
- Adept at expressing ideas in a concise form.
- Willingness to carry out in-depth research and organize facts in a structured manner.
- Aptitude to understand requirements and execute tasks independently.
- Ability to multitask and manage time to meet daily deadlines.
Responsibility
- Write well-researched content centered around topics that resonate with the developer community.
- Rich content creation for blogs.
- Use creativity and elements of storytelling to communicate the brand message.
- Work closely with the marketing team to create campaign content including emails, notifications, social media content, newsletters etc.
- Continually measure and optimize content based on campaign results.
- Create engaging posts and stories for social media platforms.
- Follow writing style guides to edit and proofread content written by other teams.
- Follow-up with customers to develop high quality case studies.
Personality
- Passion to learn new digital marketing and content skills.
- Team player.
- Agile enough to learn new technologies and tools on your own.
- Self Motivated
Culture Fit
- At least one hobby outside work domain
- Ownership
- High energy and fun at work
Experience :: 1+ Year
Responsibilities
Research industry-related topics (combining online sources, interviews and studies)
Write clear marketing copy to promote our products/services
Prepare well-structured drafts using Content Management Systems
Proofread and edit blog posts before publication
Submit work to editors for input and approval
Coordinate with marketing and design teams to illustrate articles
Conduct simple keyword research and use SEO guidelines to increase web traffic
Promote content on social media
Identify customers’ needs and gaps in our content and recommend new topics
Ensure all-around consistency (style, fonts, images and tone)
Update website content as needed
Function as organizations lead social networker and manage
Skills
Proven work experience as a Content Writer, Copywriter or similar role
Portfolio of published articles
Digital Marketing knowledge with focus in Content Development and reporting,
Knowledge of SEM & SEO.
Experience doing research using multiple sources
Familiarity with web publications
Excellent writing and editing skills in English
Hands-on experience with Content Management Systems (e.g. WordPress)
Ability to meet deadlines
Location: Bangalore
Role reporting into: Director, UX Strategy and Design
Does this role have direct reports?: No
Job Responsibilities:
Collaborate with the product team, in-house designers, and engineers at all stages of the
product development process.
• Plan, research, and produce high-quality product documentation including user manuals,
context-sensitive help, how-to guides, knowledge base articles, FAQs, website content, etc.required by Amagi customers.
• Create product videos, and blog about specific product features.
• Write structured content clearly and concisely that maximizes comprehension and ease of use.
• Research and define UX terminology for various products.
• Write clear, concise, and thoughtful microcopy that supports the product designs and make the interface interactive and intuitive.
• Ensure that the copy resonates with our audiences, reinforces our credibility, and reaches the targeted audience to achieve desired results.
• Research, analyse, and provide usability feedback to the product team.
• Apply audience insights, user research, and brand strategies to develop engaging content.
• Have knowledge of communication style guidelines, user experience and UX writing impact.
• Raise the bar for interface/product communication and drive alignment on voice and tone
across Amagi products.
• Develop precise and specific customer-focused copies that makes interactions on the Amagi interface simpler, more human, and more real.
• Play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.
• Have empathy for users & understand different needs of users.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Experience in developing product documentation with a strong command of English grammar,a clear writing style, and excellent content organization skills.
• Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand language.
• Experience in creating structured documentation and knowledge of content management
systems.
• Experience working on tools such as Camtasia, Adobe Robohelp, Intercom, etc.
• Should be a team player and be comfortable collaborating across teams.
• Experience working in a fast-paced, deadline-driven, and Agile-based environment.
• Understanding of a user centred design process and UX writing concepts.
• Ability to create content in a variety of different formats from microcopy to long -form.
• Positive attitude towards receiving and delivering feedback.
• Sense of responsibility to deliver committed projects on time with exceptional quality.
• Independent and self-managed working style and strong team-player.
• Proven problem-solving skills with the ability to understand complex ideas.
• Contribute to the development of the content style guide, content strategies, and processes.
• Present your ideas to design and business stakeholders and adapt to feedback.
• Set a scalable copy standard, and drive adherence to UX writing best practices based on
industry standards, internal learnings, branding guidelines, research, and data.
• Own, develop and evangelize copy guidelines and tone of voice.
• Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s).
• Good to have – A web-based portfolio of relevant UX writing and conversational design
examples. Link to portfolio must be included on the top of the resume.
Preferred Work Experience: 2-7 years
Education/Qualifications: Any degree with relevant technical writing experience at a software product development company.
Our client is an Innovative B2B Saas company which focuses on integrating technology into solving regulatory compliance, privacy, cyber security and financial issues management. Founded in 2009, as a technology service provider, it aimed to specialize in digitalizing and transforming the enterprise systems, data and processes of professional service companies by providing in depth computer system design and related services.
Revenue earned by the client as on 2020 is $13.6 Mn and also has partnered with almost 50% of top 20 companies. They have been showing a significant growth of over 30% in the last few years.Their client base has over 300+ customers and 3 lakhs + users comprising big 4s and major Companies worldwide.
They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
As a Technical Writer, you will be responsible for collaborating with Product Managers, Software Engineers, Developer Support Engineers and more to define documentation projects.
What you will do:
- Mentoring peers within the Documentation team on documentation best practices
- Building company-wide participation in the creation of amazing documentation through training programs, outreach etc
- Writing concise, easy-to-understand documentation that simplifies complex technical concepts into content consumable by all skill levels and roles
- Reviewing and editing documentation drafts contributed by peers or others outside the Documentation team
- Contributing to or leading strategic quarterly documentation initiatives to enhance our process, website and content
Desired Candidate Profile
What you need to have:- 5+ years technical writing experience
- Proven ability to build a culture of documentation within a company
- Proven understanding of modern software development concepts; the closer your experience level is to being a software developer, the better
- Ability to organize information into an easy-to-understand hierarchy
- Strong time management and prioritization skills
- Ability to learn new technologies quickly, as well as understand why they’re important to our users
- Ability to collaborate cross-functionally with people in all ranks, teams and disciplines across the company
We are looking for a technical wordsmith who can translate complex product details in a simple, technical yet lucid language for our clients and for internal use.
Role:
- Develop, design and continuously update product support documentation that breaks down complex business products and concepts in a simple and understandable way for our clients
- Work closely with product and support teams to maintain high quality and accuracy of the content
- Obtain a deep understanding of products, platform and solutions to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, focusing on insights using technical language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, website, sales, design specifications, etc
- Evaluate current content and develop innovative approaches for improvement
Skills:
- Proven technical writing background
- Ability to understand and appreciate the product, its functionality, APIs, etc
- Collaborate effectively with people of various levels of expertise and backgrounds (researcher, engineers, developers, etc)
- Proven technical writing experience in the industry
SmartCow is an AI engineering company specialized in video analytics and AIOT devices, with core expertise in AI pipelines on resource-constrained devices. Innovation at SmartCow focuses primarily on smart nation initiatives which include intelligent traffic management systems, safety & security, and retail analytics.
Website: https://zenonco.io/
*Must Have Experience in IT service (web development) based industry*
Responsibilities:
- Research industry-related topics
- Write clear marketing copy to promote our services
- Prepare well-structured drafts using Content Management Systems
- Proofread and edit blog posts before publication
- Submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers’ needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Update website content as needed
Requirements
- Proven 2-4 years’ work experience as a Content Writer, Copywriter or similar role
- Experience doing research using multiple sources
- Familiarity with web publications
- Excellent writing and editing skills in English
- Hands-on experience with Content Management Systems (e.g. WordPress)
- Ability to meet deadlines
- Graduation / Masters in Marketing, English, Journalism or related field
Research Associate - Academic Writing
at Digiversal Consultants Pvt. Ltd.