Business Analyst - Female

Title :: Lead Knowledge Analyst

About the Role 

Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets.  

The Lead Knowledge Analyst will ensure the quality of the Help Center and implement best-in-class content in all media formats. This role will also work to establish processes and collaboration for identifying, creating, reviewing, publishing, and updating documentation for all products. This role is a mix of technical communication and energy modeling. Ideal for someone who loves both.  

Responsibilities: 

• Be the technical lead for a team of technical writers 
• Collaborate with subject matter experts to determine documentation needs  
• Write and edit online help, release notes, and other technical documentation 
• Prepare technical graphics and animations 
• Research and evaluate new content development tools and methods to improve documentation effectiveness 
• Maintain documentation standards and keep current on industry trends.  
• Provide input on product requirements and usability 
• Determine the types of publications needed for each product 
• May test software for accuracy and report findings 
• Collaborate with the regions to organize and expand the global university program content offerings 

Qualifications, Skills & Experiences 

• 5+ years of experience 
• Strong Project Management Experience 
• Strong analytical and problem-solving skills with the ability to research and learn new techniques 
• Ability to learn PLEXOS 
• Ability to articulate the business problem to be analysed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision-makers 
• Excellent communication skills, including strong verbal, presentation, and technical writing abilities 
• Team player, with the ability to be a self-starter and work independently as needed 

Education: 

• A tertiary degree in Applied Mathematics, Engineering, Economics, Computer Science, Operations Research, or a similar degree.  
• Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings 
• Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (PowerPoint). 
• Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.) 
• Experience with power market production cost and expansion planning model 
• Understanding of HTML and CSS 

Key Stakeholder Relationships 

This role works collaboratively with all Energy Exemplar staff, particularly: 

• Indian Development Centre colleagues 
• Global Product Development Team 
• Global Support Team 

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains