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Engineering Manager - AI
Engineering Manager - AI
HighLevel Inc.'s logo

Engineering Manager - AI

Rini  Shah's profile picture
Posted by Rini Shah
10 - 15 yrs
Best in industry
Remote only
Skills
skill iconNodeJS (Node.js)
Chatbot
Apache Kafka
Retrieval Augmented Generation (RAG)
skill iconKubernetes
Llama
Large Language Models (LLM)
Team Management

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.


Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/


Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.


Scale at HighLevel:

Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data


About the role:

We are seeking an experienced Engineering Manager to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.


Team-Specific Focus Areas:


Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding


Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes


Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications


Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management


Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands


Requirements:

  • Expertise with large scale Conversation Agents along with Response Evaluations
  • Extensive hands-on experience with Node.Js and Vue.js (or React/Angular)
  • Experience with scaling the services to at least 200k+ MAUs
  • Bachelor's degree or equivalent experience in Engineering or related field of study
  • 5+ years of engineering experience with 1+ years of management experience
  • Strong people, communication, and problem-solving skills


Responsibilities:

  • Mentor and coach individuals on the team
  • Perform evaluations and give feedback to help them progress
  • Planning for fast and flexible delivery by breaking down into milestones
  • Increase efficiency by patterns, frameworks and processes
  • Improving product and engineering quality
  • Help drive product strategy
  • Design and plan open-ended architecture that are flexible for evolving business needs


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About HighLevel Inc.

Founded :
2018
Type :
Product
Size :
100-500
Stage :
Profitable
About

The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!


We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.


Some of the perks we offer


  • 100 percent Remote


  • Uncapped Leave Policy


  • WFH Setup


  • Champion Big Problems
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Subodh Popalwar

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For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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