sGate Tech Solutions Pvt Ltd

Job Description:

We are seeking a dedicated and customer-oriented individual to join our team as a Web Hosting Support Executive. As part of our customer support team, you will be responsible for providing assistance to clients with their web hosting needs and resolving technical issues promptly and efficiently. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Responsibilities:

Customer Support:

Respond to customer inquiries and technical issues through various communication channels, including phone, email, chat, or ticketing system.

Ensure timely and effective resolution of customer concerns to maintain high levels of satisfaction.

Troubleshooting:

Identify and diagnose technical problems related to web hosting services, such as server downtime, website errors, email issues, and DNS configuration problems.

Implement appropriate solutions to resolve issues and minimize service disruptions.

Server Management:

Monitor and maintain web hosting servers to ensure optimal performance, security, and uptime.

Proactively identify potential issues and take preventive measures to mitigate risks.

Domain Management:

Assist customers with domain registration, transfer, and DNS management tasks.

Provide guidance on domain-related issues and ensure seamless domain operations.

Control Panel Support:

Guide customers on utilizing web hosting control panels (e.g., cPanel, Plesk) to manage their websites, databases, and email accounts effectively.

Address queries related to control panel functionalities and troubleshoot any usability issues.

Email Configuration:

Help customers set up and configure email accounts, troubleshoot email-related issues, and ensure proper email delivery.

Ensure adherence to email best practices and security standards.

Website Assistance:

Offer guidance on website migration, content management systems (e.g., WordPress), and troubleshoot web application issues.

Assist clients in optimizing website performance and enhancing user experience.

Google Workspace Management:

Manage user accounts, groups, and access permissions within Google Workspace.

Integrate Google Workspace with other systems and applications to streamline workflows and enhance productivity.

Administer Gmail, Google Drive, Google Calendar, and other collaboration tools to facilitate efficient communication and collaboration.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Proven experience in customer support or technical assistance role, preferably in web hosting or IT services.

Strong understanding of web hosting concepts, server management, and domain administration.

Familiarity with web hosting control panels (e.g., cPanel, Plesk) and email protocols (e.g., SMTP, IMAP).

Proficiency in troubleshooting technical issues and implementing solutions effectively.

Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

Strong problem-solving abilities and a proactive approach to issue resolution.

Ability to work collaboratively in a fast-paced environment and prioritize tasks efficiently.

Proven experience in Google Workspace Administration (preferred).

Key Responsibilities:

Technical Leadership:

• Provide technical direction and leadership, specializing in React.js and Node.js, ensuring the successful execution of projects.
• Lead the team in the development and implementation of robust solutions using microservices architecture.

Full-Stack Development:

• Spearhead hands-on development using React.js and Node.js, ensuring code quality and adherence to best practices.
• Champion the adoption of microservices to enhance scalability and maintainability.

Microservices Architecture:

• Drive the design and implementation of microservices, ensuring seamless integration within the overall architecture.
• Collaborate with cross-functional teams to ensure a cohesive and efficient microservices ecosystem.

Communication:

• Foster clear communication within the team, ensuring a shared understanding of project goals and timelines.
• Engage in effective communication with clients, addressing their requirements and providing technical insights.

Client Handling:

• Act as a liaison between the development team and clients, ensuring client expectations are met or exceeded.
• Gather client feedback and incorporate it into the development process for continuous improvement.

Team Handling:

• Lead, mentor, and manage a team of developers, fostering a collaborative and innovative work environment.
• Oversee workload distribution and ensure team members are equipped to meet project deliverables.

Project Management:

• Collaborate with project managers to define project timelines, milestones, and deliverables.
• Ensure the team meets project deadlines and maintains high-quality standards.

Troubleshooting and Problem Solving:

• Utilize your problem-solving skills to address technical challenges promptly.
• Implement solutions that enhance the reliability and efficiency of applications within a microservices architecture.

Continuous Learning and Improvement:

• Stay abreast of industry trends, especially in React.js, Node.js, and microservices.
• Introduce improvements and innovations to enhance the team's overall productivity.

Requirements:

1. 5+ years of experience in full-stack development.
2. Expertise in React.js and Node.js.
3. Proven experience with microservices architecture.
4. Strong communication skills for effective collaboration with the team and clients.
5. Client handling experience, ensuring client satisfaction throughout the development lifecycle.
6. Demonstrated success in leading and managing development teams.

Education:

Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.

Responsibilities

·       Monitor and evaluate industry trends and customer drives, and meet regularly with managers and stakeholders to discuss strategy

·       Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources

·       Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics

·       Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company

·       Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals

·       Research on clients and identify how our offerings can meet client needs.

·       Hire, train, motivate and advise a team of sales executives.

·       Perform effective online and offline demos to prospects.

Requirements:

·       3+ years of proven experience in IT sales.

·       Bachelor's/Master's degree in Management / Commerce, having specialization in technology / online businesses will be added value.

·       Must have dealt with Direct Clients in SaaS and IT solution and consulting business environments.

·       Manage both our existing sales pipeline and the development of new business opportunities

·       Take a lead role in developing new business proposals and presentations that create and nurture opportunities and partnerships

·       Identify trends and customer needs, building a sales pipeline for short/medium/long term by targets

·       Develop strategies and positions by analyzing new-venture integration

·       People management- Motivate the team, track performance, and report metrics

·       Ability to explain complex technical concepts to audiences at all levels of technical or business stakeholders.

·       Significant experience working with clients who have complex, multinational operations, and aggressive growth plans.

·       Keen to meet new people in the field and active networker. This would require attending various sales events/ client meetings.