Data Scientist

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We are seeking a highly motivated and experienced Senior Data Analyst to join our dynamic team. The ideal candidate will be responsible for extracting, analyzing, and interpreting complex datasets to provide actionable insights that drive business strategy and improve operational efficiency. You will play a crucial role in transforming raw data into meaningful information, enabling stakeholders to make informed decisions.

Responsibilities:

• Data Extraction and Manipulation:
• Extract data from various sources (databases, APIs, cloud platforms, etc.) using SQL, Python, or other relevant tools.
• Clean, transform, and validate data to ensure accuracy and consistency.
• Develop and maintain data pipelines for efficient data processing.
• Data Analysis and Interpretation:
• Conduct in-depth statistical analysis to identify trends, patterns, and anomalies.
• Develop and implement predictive models and algorithms to forecast future outcomes.
• Create insightful visualizations and dashboards using tools like Tableau, Power BI, or Looker to communicate findings effectively.
• Perform A/B Testing, and other experimental design analysis.
• Reporting and Communication:
• Prepare and present comprehensive reports and presentations to stakeholders at all levels.
• Translate complex data findings into clear and concise recommendations.
• Collaborate with cross-functional teams to understand business needs and provide data-driven solutions.

Primary Responsibilities

• Architect and drive complex software performance improvement projects that mitigate the performance challenges of the product and establish new guidelines for future product features
• Work with the development team, and database administrators to analyze performance bottlenecks, make recommendations to address performance concerns, and co-design performance into new feature development
• Efficiently working with various profiling and monitoring tools to identify performance and concurrency bottlenecks, propose and implement optimizations to improve cloud product
• Review end-user usage patterns and customer logged performance defects and enhance performance test coverage based on gaps identified.
• Understand database internals, server and storage system design, application interactions with database queries and stored procedures and with other downstream systems
• Troubleshoot issues experienced by users and propose solutions

Basic Qualifications

• 8+ years of experience in implementing and driving software performance engineering projects and solutions. Advanced level experience with concurrency, multithreading, and distributed system architectures
• Experience analyzing performance bottlenecks with application code interfacing with databases using ORM Frameworks, cache layers, data storage, servers, networking, and database query protocols including developing stored procedures, SQL queries, and database applications
• Working knowledge of relational database internals (locking, consistency, replication, serialization, failover, recovery)
• Comfortable with Windows, SQL Server, .NET Framework/Core, GIT, Nuget, SPA, Modern UI Frameworks, ORM Framework NHibernate in terms of both tools and application development
• Passionate about finding software performance bottlenecks and optimizing code to produce a better customer experience
• Experience with APM (Application Performance Monitoring), RUM (Real User Monitoring), and other Dev tools used for Performance monitoring and analysis
• Experience with performance bottleneck analysis, system design for scaling

SOFTWARE DEVELOPMENT ENGINEER

An SDET is a test professional with advanced programming skills who can create automation testing tools and frameworks to assist the manual testing process.

We are looking for a talented SDET to contribute to and review the creation of a testing suite for production software. The SDET's responsibilities include both software development and testing tasks and focuses on the testability, robustness, and performance of production software.

SDET Responsibilities:

- Understanding the flow of code and how it interacts with different components.

- Understanding project documents, customer demands, and product objectives to create and execute test cases.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
- Handling technical communications and understanding the customers' systems.
- Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
- Noting all testing actions you have performed in daily and weekly reports.
- Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
- Researching test tools, methodologies, and trends and upgrading existing practices and processes.
- Managing the final quality on production release.


SDET Requirements:
- A Bachelor's degree in computer science, computer engineering, or a related field. This is optional, but good to have.
- Excellent programming skills with JavaScript.
- Knowledge of any of the following tools or similar. Cypress, Supertest, Chai, Mocha, Jest, Jasmine, Puppeteer, Karma, Playwright
- Knowledge of programming languages and process management methodology.
- Exposure to Behaviour Driven Development and experience in programming and testing.
- The ability to recognize risks and errors in an application.
- Excellent verbal and written communication skills.
- The ability to keep current with the constantly changing technology industry.
- A passion for testing, development, and software design.

About the platform: We are solving an interesting problem and changing the way healthcare businesses in the US communicate with their patients.

Requirements:

• Bachelor's/Masters or Ph.D. degree in Computer Science, Data Science, Statistics or related discipline is NOT MANDATORY. Skills and passion to build products that people love are mandatory. :)
• Minimum 3 years of working experience.
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• Full-stack experience working with backend programming languages as we believe engineers can do anything and everything and so everyone at Emitrr works full-stack.
• Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
• Good understanding of React.js and its core principles with experience with working on popular React.js workflows (such as Flux or Redux)
• Experience in building performant mobile apps in iOS or Android on react native is a plus

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript)
• Knowledge of multiple back-end languages (e.g. Javascript, PHP, WordPress) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache)
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or relevant field

• 5+ Years of hands on SAP Basis system administration experience

• Installation, configurations, maintenance of SAP servers having ABAP, Both Java & ABAP Stacks.

• SAP Business Suite (S/4) expertise

• SAP HANA database administration expertise

• SAP Linux system administration expertise (SUSE is preferred)

• Strategic thinking

• Relationship management

• Economic thinking

• Strong verbal and written communication

• Strong analytical and problem-solving skill