Chargebee lets you automate your recurring billing, manage subscriptions at scale and access metrics that matter.
Location: Chennai Experience: 0 -2 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
5-7 years’ experience in Java-J2EE Development Extensive technical experience and development expertise in Core Java, J2EE, JSP, Servlets, Struts, Webservices, Spring, Hibernate, Java Script, JQuery and AJAX. Good Knowledge in Relational Databases and understanding of NoSQL DB Possess advanced knowledge of object-oriented design and development (OOA/OOD) and the J2EE framework and data architectures. Experience working with and applying Design patterns to solve problems. Demonstrate strong written and oral communication skills. Hands on experience in Tomcat and Weblogic/Websphere servers Design, Develop and maintain enterprise web applications using Cloud Components Design end to end user experience to drive world-class user experience at high scales Solid networking knowledge (OSI network layers, TCP/IP) BSc or MSc in Computer Science, Engineering or a related subject from recognised Tertiary Institution. Experience: 6-8 years Desired Qualification: Engineering in IT / Computers with AWS / Azure Certifications Preference to Tier 1-2 Engineering colleges Desired Candidate should have, - Strong verbal and written communication skills required. - Should have task management and motivational skills. - Negotiation Skills, Problem Solving attitude. - A dynamic person with a drive to achieve closures and clean timely deliveries.
Technical Architect / Consultant - Broadcasting Media and OTT As a Technical Architect / Consultant - Broadcasting Media and OTT working with BlazeClan Technologies, you will have the exciting opportunity to work on exciting new age technical and business use cases on Media Domain with AWS / Azure Cloud. Your responsibilities solutioning, technical consulting and development of broadcasting, live streaming, VoD and other OTT solutions using the Cloud Native elements. The ideal candidate should have experience of working designing and developing video encoding and streaming platforms. You must have a very good grasp and practical experience of the end-to-end video delivery technologies, adaptive bitrate streaming, content protection. You are expected to have a keen interest in and closely following new developments and trends in the space of Video technologies and Cloud. • Design, Develop and maintain online video streaming workflow using Cloud Components, both for Live and On Demand • Optimise video streaming profile for different device and platform • Design end to end user experience to drive world class user experience at high scales • Write automation scripts to monitor, debug and efficiently operate the video streaming infrastructure Requirements • Deep understanding of video codecs, compression algorithms and streaming protocols • Experienced with MPTS, RTMP, Smooth Streaming, HLS and DASH • Experienced with shell/Perl/Python scripting in Unix environment • Experienced with HTTP protocol and CDN for video delivery • Deep experience with FFMPEG and other open-source multimedia projects • Proven working experience in installing, configuring and troubleshooting Linux & Open-Source based environments. • Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, Ruby, NGINX) • Vast Cloud experience on AWS or Azure • Experience with server virtualization (e.g., VMware, Virtual Box), monitoring systems • Experience with infrastructure automation software (e.g., Puppet, Docker, Vagrant) • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python) • Solid networking knowledge (OSI network layers, TCP/IP) • Minimum 5 years of relevant working experience with at least 3 years in online video engineering. • BSc or MSc in Computer Science, Engineering or a related subject from recognised Tertiary Institution. • Experience: 6-8 years Desired Qualification: Engineering in IT / Computers with AWS / Azure Certifications Preference to Tier 1-2 Engineering colleges Desired Candidate should have, - Strong verbal and written communication skills required. - Should have task management and motivational skills. - Negotiation Skills, Problem Solving attitude. - A dynamic person with a drive to achieve closures and clean timely deliveries.
Experience in project management, account management, delivery management. With core technology strength with initial experience of delivery. Should have worked in web technology as developer for at least 5 to 7 years. Strong Delivery Leadership, Manage delivery of multiple projects meeting the key performance objectives. Experience in Managing Complex Projects & Support Engagements. Ability to assess true status of the delivery/project through proactive Delivery Review, Identifying risks and implementing corrective actions. Ability to get into details and troubleshoot based on situation demand. Experience in people management. Experience to lead a large team. Delivery Industrialization. Identifying and taking up new initiatives around Delivery Optimization Managing Troubled Projects Experience of turning them around Building a high performing organization Recruitment and team building experience Budget control and budget management Strong technology background, hands-on experience on development, requirement gathering, effort estimation. Strong Agile process understanding. With experience to track projects on JIRA Excellent People Management skills Demonstrated excellence at presenting complex topics to both executive and technical personnel Should have strong client interfacing skills and preferably spent time at client location for at least a year. Should have demonstrated good Orals and Written skills Good knowledge of Estimation methods, norms and industry benchmarks Strong negotiating skills Ability to be a high-impact player on multiple simultaneous engagements Resourceful with a solution-oriented approach and an ability to think laterally Must Have - Delivery Management, Customer Management, WorkForce Management, Cost Management, People Management, and Business Analysis.
TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end. Here is what we are looking for: Monitor applications and infrastructure in production/UAT environment Research, diagnose, troubleshoot and identify solutions to resolve customer issues Take ownership of issues reported and see problems through to resolution Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
We are looking for test automation of our e-learning platform. Planing to use selenium webdriver for web version of the platform and appium for Mobile apps.
We operate a 500 seater Telesales centre for our business that receives over 10000 calls every day.Looking forward to a well versed professional who can manage the entire backend operation which includes hardware, servers, CRM and other business tools. Role involves leadership and strategic involvement.