Hiring For BPO Non Voice Process

Product Manager (Data & Operations)

Experience: 2+ years

Must-Have: Candidate must have prior experience in a product-based company

Role Summary

We are looking for a highly analytical Product Manager to drive business growth through data analysis, operational efficiency, and structured experimentation.

This role will focus on identifying growth opportunities, reducing operational inefficiencies, improving unit economics, and building strong reporting systems across the ecommerce and AI-led product ecosystem.

You will work closely with Engineering, Marketing, Catalog, Operations, Finance, and Data teams to ensure decisions are backed by data and execution is operationally strong.

Key ResponsibilitiesData Analysis & Business Insights

• Own end-to-end funnel analysis (Impressions → CTR → ATC → Checkout → Purchase → Repeat)
• Identify drop-offs, leakages, and revenue gaps using SQL, GA, Clevertap
• Perform cohort analysis (new vs repeat, prepaid vs COD, personalized vs non-personalized users)
• Track and improve core metrics:
• Conversion Rate
• GMV & Revenue
• AOV
• Repeat Rate
• Cancellation & RTO %
• Margin contribution
• Build and maintain weekly/monthly dashboards for leadership visibility
• Translate raw data into clear, actionable insights

Operational Excellence

• Identify operational bottlenecks impacting conversion and fulfillment
• Analyze cancellation drivers & reduce COD RTO risk
• Improve payment success rates and checkout efficiency
• Work with logistics teams to optimize delivery timelines
• Collaborate with catalog & brand teams to improve SKU performance
• Monitor inventory health, sell-through rate, and stock rotation
• Drive pricing and margin optimization initiatives

Experimentation & Performance Improvement

• Run structured A/B tests to improve funnel performance
• Define clear hypotheses, success metrics, and impact measurement
• Analyze experiment results and recommend rollouts
• Build scalable processes for experimentation cadence

Cross-Functional Execution

• Convert insights into PRDs and operational roadmaps
• Partner with engineering for sprint-based delivery
• Align marketing, catalog, and operations on metric ownership
• Ensure every feature launch has measurable business KPIs

Must-Have Skills

• Strong analytical mindset and comfort with large datasets
• Advanced Excel / Google Sheets
• Strong SQL proficiency (mandatory)
• Experience with GA, Clevertap, Mixpanel or similar tools
• Experience working on ecommerce funnels
• Understanding of unit economics (GMV, margins, CAC, LTV)
• Strong problem-solving and structured thinking

Bonus Skills

• Experience in ecommerce marketplace or D2C
• Experience working with logistics, payments, or inventory systems
• Exposure to AI-led recommendation systems
• Experience building business dashboards

What Success Looks Like (First 6 Months)

• Clear dashboard visibility across all core business metrics
• 10–15% improvement in funnel conversion
• Reduction in cancellation & RTO rates
• Improved operational turnaround time
• Data-backed roadmap prioritization

At Exito, we focus on creating bespoke solutions that focus on thought leadership, collaboration, re-education and building new business opportunities. Our conferences and summits reach global markets across the EMEA & APAC regions where we engage with various CXO's and Business Leaders across industries in tech and non-tech spaces.

As part of our HR team, you will be responsible for fostering a high-performance culture across our three key verticals—Flagship Events, Customized Events, and Inside Sales. From talent acquisition and employee engagement to performance management and compliance, you will drive initiatives that align with our business goals while creating a positive and growth-oriented workplace.

If you are passionate about HR excellence and eager to contribute to a fast-paced, evolving organization, we invite you to be part of our journey at Exito!

Responsibilities

Recruitment & Talent Acquisition

• Manage end-to-end recruitment, from sourcing to onboarding.
• Develop and implement strategic hiring plans to enhance efficiency.
• Ensure a seamless interview experience for candidates and stakeholders.
• Delegate new hiring requirements with the team and track recruitment progress.

Employee Management & Engagement

• Oversee the entire employee lifecycle, from onboarding to exit.
• Ensure discipline and adherence to company SOPs and policies.
• Plan, budget, and execute employee engagement activities to boost morale.
• Monitor employee retention and turnover trends, providing insights.
• Handle workplace safety concerns and grievance resolution.
• Manage employee grievances and bridge any communication gaps.
• Co-ordinate with department heads to ensure clear communication and execution of all new initiatives & engagement activities.

Compliance & HR Policies

• Lead the policy development to align with company values.
• Ensure compliance with ESIC, PF, and other statutory requirements.
• Implement new initiatives based on feedback & review to foster better working conditions and policies.

Training & Development

• Coordinate with department heads to create training plans and initiatives for employees.
• Research & implement L&D initiatives to enhance workforce capabilities.
• Collect training feedback and integrate improvements.
• Analyze employee performance and recommend targeted training programs.
• Organize workshops/seminars on relevant industry trends and skills.

Payroll & HR Operations

• Prepare and submit employee attendance data for payroll processing.
• Coordinate with external vendors to manage salary accounts, PF, ESIC, etc.
• Coordinate with the finance team to ensure the final salary report is accurate and submitted in time for the salary cycle.

Team Management & Reporting

• Manage the team's work performance and ensure positive outcomes.
• Provide regular training or course work to keep the team informed of new HR practices and improve their skillset.
• Ensure clear and concise reports are being generated to display the HR Department's Performance.
• Present department performance and HR insight to the senior management during review meetings and implement feedback.

Skills & Qualifications:

• Bachelor’s degree in Human Resources or a related field.
• 3-5 years of HR experience, preferably an HR Generalist Field.
• Strong understanding of HR functions, policies, and best practices.
• Excellent communication and people management skills.
• Tech-savvy with experience in HRIS & ATS (Zoho preferred).
• Strong analytical and problem-solving abilities.

Job Type:

• Full-time & On-site
• 5 day work week

Location: Koramangala, Bangalore

About Talent Litmus

- Talent Litmus is a game-based platform for assessments and learning founded by IIT Bombay, IIM Ahmedabad alumnus. We are a young, funded, growing and ambitious startup.

- Imagine if companies were to recruit candidates using interactive mobile games instead of tedious assessments. What if training sessions in organisations were not long 3-day workshops but gripping online role-playing games. We imagined it, and have made it a reality.

- We are using Games and Generative AI to make assessments nd learning at the workplace interesting.

Responsibilities

• Complete ownership of our web and mobile platform - from specification to design, development, and troubleshooting.
• Design and develop secure, scalable, performant and reliable systems.
• Create a framework of technical standards and procedures
• Collaborative work with other HR tech platforms to implement seamless integration.
• Rapid development and prototyping of new features.

Requirements 

• Bachelors or higher degree in Computer Science or Mathematics 2 or more years of demonstrated successful experience in Full-Stack web development.
• Hands-on Experience with designing and building a high-quality front end for web applications.
• Experience with Node. JS, Angular JS, MongoDB, ExpressJS, NestJs, AWS(EC2, Route53, S3, CloudFront, Lambda), Docker, nginx.
• Experience with version control systems such as Git.
• Experience with Typescript Basic understanding and exposure to GEN AI tech.
• Bonus: experience with CI/CD, and game development (phaser.js, three.js, play canvas, etc. )
• Ability to have smart technical conversations and defend hypotheses with factual data.
• Candidates willing to work from home or from office in Mumbai

IncRuiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector.

Key Responsibilities:

1. SEO Strategy Development:

○ Design and execute advanced SEO strategies aligned with business goals.

○ Conduct comprehensive keyword research and competitor analysis.

○ Optimize content to improve rankings and drive organic traffic.

2. Technical SEO:

○ Conduct audits to identify and resolve technical SEO issues, such as crawl errors, page load

speed, and mobile usability.

○ Optimize site architecture, schema markup, and internal linking structures.

○ Work with developers to implement technical SEO recommendations.

3. Content Optimization:

○ Collaborate with the content team to produce high-quality, SEO-friendly content.

○ Ensure all content meets search engine guidelines and is optimized for target keywords.

○ Monitor content performance and recommend updates as needed.

4. Performance Monitoring and Reporting:

○ Track and analyze website performance metrics using tools like Google Analytics, Google

Search Console, and SEMrush.

○ Generate detailed reports on SEO performance and present actionable insights.

○ Monitor algorithm changes and adjust strategies accordingly.

5. Link Building & Outreach:

○ Develop and implement effective link-building strategies.

○ Build relationships with industry influencers and relevant websites for collaboration.

6. Stay Updated:

○ Keep abreast of the latest SEO trends, tools, and best practices.

○ Conduct training sessions to update the team on SEO developments.

Qualifications:

● Bachelor’s degree in Marketing, IT, Communications, or related field (preferred).

● Proven experience of 5+ years in SEO, with a strong portfolio of successful projects.

● Deep understanding of search engine algorithms, ranking factors, and SEO tools

● Proficiency in technical SEO and content marketing.

● Excellent analytical, problem-solving, and project management skills.

● Strong written and verbal communication skills.

● Ability to work collaboratively with cross-functional teams.

Preferred Skills:

● Experience with international SEO.

● Familiarity with HTML, CSS, and basic JavaScript.

● Knowledge of other digital marketing areas such as PPC and social media marketing.

Why Join Us?

● Opportunity to work on challenging and impactful projects.

● Collaborative and innovative work environment.

● Professional growth and learning opportunities.

● Competitive salary and benefits package.

SENIOR FULL STACK C# / .NET CORE DEVELOPER

WITH RELATIONAL DB EXPERTISE

PLEASE READ THIS JOB DESCRIPTION CAREFULLY. THIS POSITION REQUIRES A STAR SOFTWARE ENGINEER WITH AMBITION AND A DIVERSE RANGE OF TALENTS.

This is a SENIOR requiring a seasoned, driven developer with:

(1) >= 5 years coding experience

(2) Deep expertise in C# / .NET CORE;

(3) Extensive relational database knowledge;

(4) Drive, ambition, and business savvy to be a key member of a small team making critical strategic software development decisions;

(5) Drive and enthusiasm to code with aggressive feature development timelines;

(6) Ability, after COVID, to work in-office in Mumbai.

In this role, you will take over ownership of the .NET CORE back-end of a digital marketplace app. For the first two major projects, you will be:

(a) Designing and implementing an extensive database refactor to enable the creation of unlimited storefronts; and,

(b) Designing and implementing a financial transaction module.

We are looking for someone who can hit the ground running, spearheading these projects and more, drawing on experience with prior projects to confidently chart the path forward.

We are not looking for someone who will need to learn relational databases and financial transaction APIs on the job.

Qualifications:

• At least 3 years of work experience.
• Deep exposure to complex enterprise application development & maintenance.
• Excellent understanding of design patterns & principles.
• Best-practice oriented: Expert at optimizing and documenting best practices for software development and unit testing, and then ensuring that team members follow these practices.
• SQL DB expertise (architecture design, development, deployment, management, etc.)
• Ability to work as an individual contributor and as a collaborative team member.
• Enthusiastic to learn new technologies.

Preferred Qualifications:

• Understanding of UI technologies HTML, CSS
• Automated financial transaction experience (e.g. credit card, wire transfer, etc.)

Location: Delhi NCR/ Noida/Gurgaon.

We are looking for a visionary Senior Network Engineer manager to join and run an engineering team .You will be working at the forefront of the world's financial markets, building connectivity across the globe, and integrating some of the most complex networks in the financial services industry. Automation should be second nature for our ideal candidate.

Additional duties include:

• Design, implement and operate trading network. Whether it is investigating a new, innovative products, refreshing one of our low latency trading systems or troubleshooting with a 3rd party, you'll thrive on being impactful within a fast-moving, varied environment.

• Transforming our way of working with automation and scale. We know the network industry is changing, and this is your chance to make that change, collaborating with software engineers with proven track records of solving complex problems through automation and software.
  
  
  
  • Required skills:
    
    • 3-10 years of experience in network engineering
    • Expert in routing and switching – BGP/OSPF/Multicast
    • Deep understanding of TCP/IP and the OSI model
    • Excellent communication and writing skills, and ability to communicate effectively to senior management
    • Humility
    • A love of technology in general
  • Highly desired skills:
    
    • CCIE Certified or Studing for CCIE.
    • Comfortable working with various Linux utilities and different OS
    • Network security, including firewalls Fortinet/Palo Alto/CheckPoint
    • A bachelor's degree, preferably in IT, Computer Science or other related discipline