Customer Success Manager

 Position Title : Regional Sales Manager (Senior )

CTC :           8-10 LAP 

Experience :    5-8year 

Location :      Thane, Pune 

Working Mode : (WFO)

Primary Skills :  Cyber Securities Sales (Filed Sales)

Qualification :   MBA (Marketing )

 Responsibilities:

• Tenaciously prospecting, qualifying, and capturing leads as sales opportunities through prospecting via phone, Internet, and social media platforms.
• Responsible for generation of business in the assigned vertical from existing accounts and generation of new accounts.
• Prepare detailed proposals/quotes as per customer requirements and adhere to standards in preparing such documents.
• Maintain good & long-term trusting relationships with the OEMs and existing clients
• Creatively following up on inbound leads to further peak prospects' interests, orders and timely collections of AR.
• Identify client needs and suggest appropriate products/services, and set up meetings/calls with them.
• Maintain knowledge and awareness of competitors’ products, pricing, discount structures and overall strengths and weaknesses
• Proactively seek new business opportunities
• Achieve set targets in terms of revenue, profitability & other result areas for the given period.
• Maintain data and information analysis to assist in decision making & compliance to ISO norms.

    Requirements:

• Proven work experience for 3-6 years as a Business Development Specialist, Sales Account Manager, or similar role in technology or cybersecurity
• Exposure to the entire sales journey i.e., starting with prospecting and culminating in closure / revenue.
• Track record of achieving sales quotas.
• Ability to be flexible and work in a rapidly changing, collaborative, fast-paced environment.
• Experience working in CRM and Office product suites.
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• Ability to deliver engaging presentations.
• BS degree in Business Administration or relevant field.
• The ability to work with a variety of personalities
• Ability to research, utilize and leverage social media and the internet to qualify leads, and drive opportunity and revenue.

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.

• Firm grasp of the JavaScript (and TypeScript or ClojureScript) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

Responsibilities:

-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.

- Ensure the smooth functioning of facilities, services, and amenities provided to members.

- Handle member inquiries and resolve operational issues promptly.

- Collaborate with the community team to create a positive and productive workspace environment.

- Oversee facility maintenance and coordinate with vendors.

- Assist in budget management and cost control.

- Implement operational policies and procedures.

- Maintain high levels of member satisfaction through exceptional service delivery.

- Support and contribute to community-building efforts within the WORKIE space.

• Experienced in C# MVC
• Should have good knowledge in JavaScript, SQL, RDBMS Concepts and Microsoft .NET
• Framework, practical implementation of Object Oriented Concepts, N-Tier Architecture
• development and understanding of JSON, XML, SOAP.
• Good hands-on coding skills in Java Script, Ajax, C#, ASP.Net, jQuery
  Knowledge of working Android iOS mobile development would be added advantage
• Good communication and analytical skills are must.
• Candidates with experience will be preferred.

Primary Roles and Responsibilities:

• Participate in requirements analysis.
• Collaborate with internal teams to develop software design and architecture.
• Candidate should be able to write clean, scalable code using C#.
• Revise, update, refactor and debug code.
• Test and deploy applications.
• Resourcefulness and troubleshooting.
• Good analytical and problem solving skills.

• Strong analytical skills -ability to turn business requirements into technical concepts and code
• Minimum 3 years of experience in React(at least 3 projects)and familiar with modern React (Hooks, Context API)
• At least one PWA project
• Deep knowledge of Typescript (at least 2 years)
• Excellent problem solving and communication skills
• Used to writing automated tests with tools like Jest & Cypress
• Working with a ticketing tool like Jira
• Experience with SCRUM/Agile Development
• Experiences with NodeJS is a plus
• Experiences with Monorepositorys and Nx is a plus