Customer Success Manager

Responsibilities:

• Assist customers in selecting apparel based on style, fit, and current trends
• Provide personalized styling advice and wardrobe solutions
• Maintain strong product knowledge of fabrics, fits, and collections
• Support customers with size recommendations and outfit coordination
• Ensure visual merchandising standards are followed
• Manage customer queries, trials, and purchase assistance
• Build long-term customer relationships and ensure repeat business
• Track sales, maintain stock awareness, and support store operations

Skills Required:

• Strong sense of style & fashion trends
• Excellent communication & customer service
• Knowledge of fabrics, fits, and apparel categories
• Confident, friendly, and approachable
• Sales & upselling ability
• Good presentation and grooming standards

Role Objective

We are looking for a proactive InfoSec Associate to support our compliance and audit functions. You will play a key role in maintaining our ISO standards, handling vendor security assessments, and ensuring our documentation is audit-ready for our banking and NBFC clients.

Key Responsibilities

• Audit Support: Assist in internal and external audits for ISO 27001, SOC2, and ISO 27701.
• Vendor Compliance: Independently handle and respond to detailed Vendor Security Questionnaires from banks and NBFCs.
• Evidence Management: Collect, organize, and present technical audit evidence from engineering and IT teams.
• Policy & Documentation: Help draft and review Security Policies, SOPs, and ISMS documentation.
• Risk Tracking: Track audit observations and manage the Corrective Action Plan (CAPA) to ensure timely remediation.
• Data Privacy: Assist in aligning internal processes with the DPDP Act and GDPR requirements.

Required Skills & Competencies

• Framework Knowledge: Basic understanding of ISO 27001 and Risk Assessment principles.
• Technical Literacy: Ability to understand AWS/Azure cloud security settings from a compliance standpoint.
• Documentation: High proficiency in organizing audit trails and drafting professional security reports.
• Communication: Comfortable interacting with external auditors and internal technical teams.

Preferred Certifications (Good to Have)

• ISO 27001 Internal Auditor
• CompTIA Security+
• CISA (In-progress/Foundation)

We are launching our technical unit in Kalyan Nagar, Bangalore, and are looking for candidates with strong knowledge and experience in digital marketing, including social media, SEO, and paid advertising.

Job Title : Multi Stack Trainer

Skills: JavaScript, React.js, Angular, HTML5

Node.js (Express, NestJS)Python (Django

Looking for a dynamic opportunity in the finance domain? Join our fast-growing team as a full-time Accounting Executive and take charge of financial operations while being part of a high-growth startup journey! 🔹 Experience: 1–3 years 🔹 Proficiency in Tally & MS Office 🔹 Fluent in Hindi & English 🔹 Interest in B2C Business Development 🔹 Great communication & negotiation skills

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brand's loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

Role description:

In this role, you will report to the Senior Product Manager and also work closely with the founder to help shape our overall product roadmap to build high-impact web/mobile platform

Preferred Qualifications :

● 2-3 years proven experience at building high-impact products at scale, preferably in a fast-paced B2C internet/e-commerce company

● B.Tech / MBA or equivalent experience from premier schools

● Experience working as a part of high-performance teams

● Ability to operate in a very fast-paced, constantly changing and evolving environment

● Demonstrated ability to think strategically about business, product and technology and coming up with long term Product roadmaps aligned to the company strategic direction

● Good business smarts along with strong problem solving and metrics orientation

● Design thinking, user empathy and deep understanding of Indian customers

● Good technical understanding with an ability to be hands-on with Engineering teams for implementation and trade-offs

● Crisp written and verbal communication skills

● Ability to work with a diverse set of stakeholders and manage senior stakeholders

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

SiteRecon is looking for an Engineering Leader who can visualize the nuts and bolts of the product architecture and bring it to life. You will be responsible for leading the engineering team and contributing to product conception from an engineering standpoint. You will also be the thought leader for engineering in the team. 

You will lead the development of new smart web applications and you will be mainly involved in the development of our platform (SiteRecon). You will be working in an exciting environment alongside people with tremendous ambition. You will have the freedom to implement your own designs & solutions. You will be working together with the core team of SiteRecon - all graduates from IITs working at the cutting edge for the past few years, CEO, CPO, and CDS. 

Role and Responsibilities:

• Ensure high-quality customer experience through our products. 
• Hiring and retaining engineering teammates. 
• Inculcate a culture where high-quality engineers can thrive and grow. 
• Contribute to product conception from an engineering perspective.
• Take complete, end to end ownership of development and production pipelines of internal tools and consumer-facing products.
• Ensure high performance, reliability, and availability of hosted deep learning and geoprocessing services.
• Translate high-level tasks and product requirement documents into technical design documents and scalable, maintainable and readable codebases.
• Develop and implement high and low-level system design for engineering projects.
• Develop scripts and set up the infrastructure for monitoring and logging for all deployed software.
• Coordinate with internal teams to understand data processing pipelines and provide technical solutions.
• Effectively lead teams of junior developers and ensure high code quality through code reviews, automated linting, etc.
• Represent engineering team before stakeholders outside SiteRecon (users, investors, job candidates)

Does This Sound Like You?

Must Haves:  

• 3+ years of experience in the backend (preferably Django), frontend and software design and architecture.
• Experience with DevOps technologies such as Docker, Kubernetes, Jenkins or CI/CD.
• Knowledge of messaging services like Apache Kafka, RabbitMQ.
• Understanding of cloud services like AWS and GCP.
• Experience working at a startup that scaled while you were there.
• Experience managing a team, converting product requirements into engineering sow.

Good To Haves:  

• Experience with PostGIS or any other geo-database.
• Understanding of Geographic Information Systems and related terminologies.
• Experience in developing production versions of deep learning applications.

Candidate attribute (Culture Fit):

• Comfortable operating in a constantly changing and fast-paced environment.
• A passionate, driven individual who can achieve results through both, independently and teamwork and collaborative approaches.
• Have a strong work ethic and natural ownership ability.

Job Description for Marketing Manager:

Must have experience with an IT Service Based Company

Mandatory Skills: PPC, Google paid campaign

Exp -4-6

Budget- 6-7lpa

• Managing all marketing for the company and activities within the marketing department.
•  Developing the marketing strategy for the company in line with company objectives.
•  Coordinating marketing campaigns with sales activities.
• Experienced in handling multiple ad campaigns over google, Linkedin, and social accounts
•  Overseeing the company’s marketing budget.
•  Creation and publication of all marketing material in line with marketing plans.
•  Planning and implementing promotional campaigns.
•  Manage and improve lead generation campaigns, measuring results.
•  Overall responsibility for brand management and corporate identity Preparing online and print marketing campaigns.
•  Monitor and report on the effectiveness of marketing communications.
•  Creating a wide range of different marketing materials.
•  Working closely with design agencies and assisting with new product launches.
•  Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
•  Analyzing potential strategic partner relationships for company marketing.