Establish Customer Support Practices
Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.
Provide Technical and Product Support
Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.
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Eridium Digital is a Digital Marketing company, we help brands - see, shape, and act on opportunities. Driven by insights and data we decipher the consumer intent, delivering sophisticated Integrated brand presence and targeted campaigns across Search, Social, AI driven Display in sync with Marketing Technologies. We help brands to enhance their value across reputation, reach, and interest.
As an SEO Team Lead at Eridium, you will play a pivotal role in enhancing our clients' online visibility and search engine rankings. You will lead a team of SEO professionals, develop effective strategies, and ensure the successful execution of on-page SEO initiatives.
Responsibilities:
- Develop and implement on-page SEO strategies to optimize client websites for search engines.
- Conduct keyword research and analysis to identify growth opportunities.
- Stay updated with industry trends and algorithm changes to adapt strategies accordingly.
- Lead a team of SEO specialists, providing guidance, training, and performance feedback.
- Assign tasks, set goals, and ensure the team meets deadlines.
- Foster a collaborative and innovative work environment.
- Act as the primary point of contact for clients, addressing their SEO needs and concerns.
- Prepare and present SEO reports, explaining progress and recommending improvements.
- Work closely with clients to align strategies with their business goals.
- Monitor and track the progress of on-page SEO projects, ensuring they are executed effectively.
- Analyze website performance metrics and provide insights for continuous improvement.
- Implement best practices to enhance search visibility and user experience.
- Identify technical SEO issues and work with the team to resolve them.
- Optimize website content, meta tags, and on-page elements to improve search rankings.
- Collaborate with the off-page SEO team to develop integrated strategies.
Requirements:
- 4-5 years of proven experience in on-page SEO with a strong track record of improving search visibility.
- Prior experience working in a digital marketing agency is a plus.
- Excellent communication and client-facing abilities.
- Analytical mindset with a focus on data-driven decision-making.
- Strong understanding of search engine algorithms and ranking factors.
- Sound experience in managing multiple projects in the agency/client relationship model
- Proficiency in SEO tools and analytics platforms (e.g., Google Analytics, Google Search Console, SEMrush, Ahrefs).
- Strong leadership and team management skills.
- Up-to-date knowledge of SEO best practices and industry trends.
Nice to Have:
- Knowledge of digital marketing services, including website design/development, content marketing and social media marketing.
- Bachelor’s Degree in Marketing, Business Administration, Communications or related field.
BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry.
If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you.
Job Responsibilities :
- Learn and devise strategies to drive online traffic to the company website.
- Implement and invest in long-term SEO strategies to drive organic growth
- Plan and execute all web, SEO, email, social media etc. activities
- Tracking conversion rates and making improvements to the website.
- Developing and managing digital marketing campaigns.
RESPONSIBILITIES:
Campaign Management:
- Develop strategies and oversee the implementation of growth marketing campaigns, including focus content marketing, SEO, SEM, social media marketing, and paid advertising
- Understand user journey from first interaction to final conversion and create campaign targeting groups and strategies based on that.
- Conduct secondary research on latest and emerging trends and use cases in adtech (business model changes, applications, tools, platforms)
- Create, track and optimize campaigns across various digital marketing platforms
- Create Hypothesis and rapidly experiment against those hypothesis to consolidate the learnings and apply back to campaigns
- Drive performance across the User Acquisition funnel by optimizing for metrics such as ROAS, CAC, LTV
- Conduct periodic cohort analysis to measure users acquisitions and retention
- Report on campaign performance and improvements
- Develop partnerships with platforms, publishers, intermediaries, affiliate to unlock growth
Client Servicing:
- Be the SPOC for the client requirements. Proactively lead client discussions
- Understand client’s marketing objectives and translate to campaigns on different Digital Advertising platforms
- Updating clients and internal teams on a regular basis about the performance of the campaigns.
QUALIFICATIONS:
- MBA from Tier 1 Business School
- Minimum of 2 years of experience in the same industry
- Experience in running app install campaigns, including tracking In-App purchases across multiple channels
- Experience working with mobile attribution/integration platforms such as AppsFlyer, Singular, Branch, Facebook Analytics, Firebase Analytics and Messaging
- Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience.
- Experience of Digital ad platforms like Google, Facebook, Programmatic
- Experience driving growth in user acquisition, user retention campaigns
What you will do:
- Creating and updating proprietary models/spreadsheets for the prospective investments
- Analysing financial information and conducting analytic and strategic research.
- Inputting data into proprietary financial models and ensuring the accuracy of data and output based on the data.
- Creating Automations using VBA and other tools wherever needed.
- Compiling historical data in respect of stocks and companies from publicly available sources.
- Updating and maintaining databases to track relevant financial, economic or other indicators which may be relevant to the sector and/or region under coverage
- Assisting with other company and industry related analysis as may be required by the Fund Manager
- Monitoring relevant market news and information
- Assisting with the preparation and development of research reports, industry primers and marketing presentations.
- Financial Modelling Experience is a must and a person should be excellent at this. This is the main part of the job along with research on the Financial Numbers
- Excellent understanding of Financial Statements and Accounting Standards.
- Qualified CA
- Financial Statements Audit experience preferred
- The ability to work independently and proactively
- Person should be passionate for Equities
- Strong proficiency in Advanced Excel, VBA.
- Proficiency in data science tools and languages (SQL and Python) will be considered as a great positive but not a necessary requirement
What is the role?
This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative, develop, and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test.
Key Responsibilities
- Perform impact/test analysis for the new features, feature-enhancements, and bug fixes.
- Conduct test design and test execution for functional/non-functional aspects of features / product.
- Hands-on execution for functional/non-functional aspects of features / product.
- Automate the tests to ensure repeatability of tests.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 1 to 4 year's experienced software quality professional.
- Experienced developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
- Knowledge & experience on java or python, selenium, Appium, etc. to perform the automation of websites and apps on desktop/handheld devices.
- Knowledge & experience on tools like JMeter, Gatling, locust to perform non-functional tests.
- Detailed and effective written communication skills for documenting the features tested and bugs found.
- Highly organized, detail oriented, extremely responsive candidate who would like to take up technical challenges.
- Self-motivated, works well independently and with others.
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
REQUIREMENTS
- 5+ years of non-internship professional software development experience
- 1+ years of exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems.
- Bachelors/Masters degree in computer science or other related fields
- Programming experience with at least one modern language such as Java or Python including object-oriented design
- A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
- Proven ability to take initiative and dive into new areas of technology.
- Passion for learning, analysing technology trade-offs and shipping products.
- Knowledge on SQL, NOSQL databases and AWS deployments is a plus
- Strong sense of ownership, urgency and drive
- Ability to work well with people and be both highly self motivated and motivating
- Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment
JOB RESPONSIBILITIES
- You will build cutting-edge secure and scalable systems by writing simple and efficient code.
- You will push your design and architecture limits for new product development.
- You will be the owner of your feature and work directly with product teams to drive customer impact.
- You will ensure that the systems you oversee are secure, fault-tolerant and are performing reliably at high volumes.
- Constantly look at possibilities to improve the overall functioning of the product.
- You possess a strong desire to learn and contribute solutions and ideas to a broad team
- You are independent and comfortable in a fast paced, ambiguous and often multi-directional work environments
- You will manage multiple tasks and use sound judgment when prioritizing
- You can collaborate with globally-located cross functional team in building customer-centric products
- You will analyze existing software implementations to identify areas of improvement and provide estimates for implementing new features
- Full stack experience is a plus
- Understanding of complete SDLC and Agile methodologies
- Domain expertise in Financial Services, Banking or Payments
- Code Quality –Code Hygiene (Coverage, Complexity, Usability)
- Collaboration –Strong peer review standards
Designation: Senior Business Developer
Exp.: 7 - 10 Years
Job Location: Sector 62, Noida
Company Websites: http://www.sosudatech.com/">http://www.sosudatech.com/
Job Description:
Responsibilities:
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Promote the company’s products/services addressing or predicting clients’ objectives
- Managing and retaining relationships with existing clients
- Conduct research to identify new markets and customer needs
- Having an in-depth knowledge of business products and value proposition
- Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
- Prepare https://resources.workable.com/contract-administrator-job-description">sales contractsensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
Requirements:
- 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market)
- High Proficient/Fluent in English and Communication
- Master Degree in BA/TECH
- BS in IT/ENGINEERING
- Masters of Science in Business Administration
- Centration: Innovation, Technology, Entrepreneurship, Market Research & Development
- High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics,
- Team Player
- Management Experience (6 yrs )
- Tead Lead
- Leadership Skills
- Knowledge of Consulting Business
- Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics
- High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management
- Spend most of your time developing brand new software in Python
- Build out a secure data replication infrastructure to replicate transactional data across a hierarchical system
- Build out APIs for supporting a fleet of 20k devices
- Build out a configurable data analytics and reporting framework
- Build out real time dashboards for getting a high level and deep dive view of the overall system
- Be responsible for independently designing and building out modules of the overall system
- Work with a team of smart peers and take ownership of the resulting system
- Push yourselves, create impact, learn and grow as an engineer