Customer Success Manager

Company Description

YoHo is a startup company in interiors located in Bengaluru. Our designers work round the clock innovating and researching in designs that reflect our creativity and make your home a beautiful place to live. Our aim is to provide clients with a great interior that is affordable and durable. We aspire to grow to 100 employees with three Experience centers across Bengaluru in a year's time, and expand to multiple cities thereafter. 

Role Description

This is a full-time role for an Interior Designer/ Designer sales associate, located on-site in Bengaluru. The candidate will be responsible for designing and implementing creative solutions for interiors, working with clients to identify and define their needs, creating designs, and coordinating with contractors and vendors. The candidate for this role must be able to assess client needs, develop design concepts, collaborate with sales team to provide consultations, provide exceptional customer experience and service to clients. 

Qualifications

Bachelor's degree in interior design, architecture or a related field

2-5 years of relevant experience in residential and commercial interior design and sales

Expertise in AutoCAD, SketchUp, Adobe Creative Suite, and Microsoft Office

Experience with sales, negotiating with clients, and managing projects from inception to completion

Strong client-facing and communication skills with attention to detail

Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

Willingness to learn and adapt to changes in design trends and advancements

About Company: 

We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US. 

 Job profile: 

We are looking for a PHP developer to join us as a Software Developer.

Your primary focus will be the development of all server-side logic using PHP Framework.

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.

Roles and Responsibilities 

• We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
• Utilize backend data services and contribute to increasing existing data services API
• You will also be responsible for integrating the front-end elements built by your co-workers into the application
• Therefore, a basic understanding of front-end technologies is necessary as well

Requirements

• Extensive knowledge and experience with PHP Laravel
• Basic knowledge on other PHP Frameworks
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• An intricate understanding of PHP design patterns & methodologies
• Experience with Project Management is highly desirable
• Strong understanding and development experience
• Sound communication and documentation skills
• Understanding and use of source version control (Git)
• PHP Object-Oriented programming knowledge
• Database design and development (MySQL)
• Experience with test-driven development

Good to have

• Experience with rest API & microservice
• Experience with AWS(Cloud) Services
• Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage

 Why join us? 

- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.

- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.

- Work-life balance

- flexible working hours

- Mental health sessions with experts.

- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.

- Work-life balance

- 5 Days Working

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.

RESPONSIBILITIES:

• Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
• Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
• Prepare and ship computers to all users based on company standard policy
• Responsible for general IT operations and user support
• Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
• Design, plan and implement systems automation as required for better efficiency to support team projects
• Accurately record transactions and processes using a designated tracking software
• Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
• Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
• Develop, deploy and maintain the automation and user life cycle workflow
• Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Leads systems' incident support and troubleshooting for complex and non-complex issues.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; 
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Completes work assignments and supports business-specific projects by applying expertise in the subject area; 
• Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
• Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.

REQUIREMENTS:

• Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
• Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
• Hands-on experience working and supporting Mac and Windows OS
• Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
• Superior time management skills including a sense of urgency and proactive approach.
• Capable to manage multiple tasks/ projects simultaneously
• Excellent analytical and problem-solving skills.
• Demonstrated ability to work independently and in a team environment.
• Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
• Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
• Experience with API integrations
• Flexibility to work during the holidays and an on-call rotation

PROFESSIONAL BACKGROUND / SKILLS:

• Bachelor's degree in Computer Science or related degree or related experience required.
• CompTIA A+ certification a plus
• 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
• Strong Knowledge of Google Suite, Atlassian, and Okta administration
• Strong Knowledge of scripting languages (Python, Google Script, etc)
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
• Experience in software development and knowledge of scripting languages.
• Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
• Strong ability to work both individually and in a team environment

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

Fixed Shift time: 9 PM – 6 AM

Prior Experience:

7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar

Skills / Project Experience - required:

• Backup and Storage – EMC Avamar
• VMWare, Virtualization Experience,
• storage tool- EMC SAN ( Unity, VNX) -
• VMWare and SAN management and concepts
• Expert in Shell, Perl, and/or Python scripting
• IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage
• Strong problem solving and communication skills
• Experience with Linux servers in virtualized environments
• Familiarity with the fundamentals of Linux scripting languages
• Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
• Familiarity with load balancing, firewalls, etc.
• Knowledge on Patching, Security, EMC 5800, EMC VNXe, Nimble, Xtreme IO, Unity, EMC Storage, SAN Concepts and Dell MD
• Hands on experience with MySQL and/or MariaDB
• Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
• Knowledge of servers and switches
• Experience with virtualization technologies, such as Xen
• Ability to build and monitor services on production servers

Skills / Project Experience - good to have knowledge on:

• RedHat, CentOS, Ubuntu, SUSE, etc.