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Customer Success Manager
Customer Success Manager
Habitate.io's logo

Customer Success Manager

Deepak Prabakaran's profile picture
Posted by Deepak Prabakaran
0 - 2 yrs
₹4L - ₹7L / yr
Chennai
Skills
Customer Success

Establish Customer Support Practices

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Provide Technical and Product Support

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Habitate.io

Founded :
2019
Type :
Product
Size :
20-100
Stage :
Raised funding
About
Our products help companies host an engaging customer community on their website. Community is a great marketing asset for any brand and we help companies build that asset. We have been doing this since 2019, and many others before that. We have been there, done that, did this, and come a long way. We are funded, backed by some good VCs with a vision to turn 10,000 companies into community-led organizations by 2025. If you truly believe we are onto something big, then send us your application.
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Deepak Prabakaran
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Subodh Popalwar's profile image

Subodh Popalwar

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