Customer Success Manager

Position : Senior Data Analyst

Experience Required : 5 to 8 Years

Location : Hyderabad or Bangalore (Work Mode: Hybrid – 3 Days WFO)

Shift Timing : 11:00 AM – 8:00 PM IST

Notice Period : Immediate Joiners Only

Job Summary :

We are seeking a highly analytical and experienced Senior Data Analyst to lead complex data-driven initiatives that influence key business decisions.

The ideal candidate will have a strong foundation in data analytics, cloud platforms, and BI tools, along with the ability to communicate findings effectively across cross-functional teams. This role also involves mentoring junior analysts and collaborating closely with business and tech teams.

Key Responsibilities :

• Lead the design, execution, and delivery of advanced data analysis projects.
• Collaborate with stakeholders to identify KPIs, define requirements, and develop actionable insights.
• Create and maintain interactive dashboards, reports, and visualizations.
• Perform root cause analysis and uncover meaningful patterns from large datasets.
• Present analytical findings to senior leaders and non-technical audiences.
• Maintain data integrity, quality, and governance in all reporting and analytics solutions.
• Mentor junior analysts and support their professional development.
• Coordinate with data engineering and IT teams to optimize data pipelines and infrastructure.

Must-Have Skills :

• Strong proficiency in SQL and Databricks
• Hands-on experience with cloud data platforms (AWS, Azure, or GCP)
• Sound understanding of data warehousing concepts and BI best practices

Good-to-Have :

• Experience with AWS
• Exposure to machine learning and predictive analytics
• Industry-specific analytics experience (preferred but not mandatory)

Business Development Manager – US Market (India-based)

JOB LOCATION : India (Remote/Hybrid | Travel as required)

EXPERIENCE : 5–8 Years

ROLE TYPE : Individual Contributors REPORTING TO: Director of Sales WORK TIMINGS : 6 PM to 2 AM IST

Responsibilities:

●      Proactively identify and hunt for new business opportunities in the US market through intelligent prospecting across email, LinkedIn, calls, referrals, and other modern outreach channels.

●      Research target accounts and inbound leads using AI-powered tools, market signals, and business data to identify pain points, opportunities, and decision-makers.

●      Craft highly personalized and thoughtful outreach messages that resonate with prospects and initiate high-quality conversations.

●      Conduct discovery calls to deeply understand client challenges and tailor offerings accordingly.

●      Build and maintain a healthy pipeline of qualified opportunities with weekly and monthly metrics.

●      Own the sales process from initial contact to deal closure, working closely with pre-sales and delivery teams for solutioning.

●      Stay updated with industry trends, buyer behavior, and emerging technologies to steer intelligent conversations.

●      Maintain CRM hygiene, regularly update outreach activity and pipeline stages, and report on progress.

●      Travel occasionally to meet clients, attend events or conferences (mainly in the US).

Must-Have Skills :

●      6–10 years of proven experience in B2B technology services sales— preferably in enterprise application development, custom software, or digital transformation.

●      Prior experience in selling to US-based clients from India is a must.

●      Strong consultative sales skills with the ability to navigate complex enterprise environments and influence senior decision-makers.

●      Tech-savvy with hands-on experience using tools like LinkedIn Sales Navigator, Apollo/ZoomInfo, HubSpot/CRM, AI email assistants, and sales automation platforms.

●      Highly intelligent with excellent communication skills, strategic thinking, and an ability to ask the right questions.

●      Self-driven and outcome-oriented with a strong sense of ownership.

●      Willingness to travel when required for on-site client meetings or trade show

Good to Have Skills:

●      Exposure to key industries like Manufacturing, Healthcare, or BFSI.

●      Familiarity with modern sales enablement tools and AI-driven prospecting platforms.

●      Prior experience working in a startup or fast-growth environment.

• You're proficient in AI/Machine learning latest technologies  
• You're proficient in GPT-3 based algorithms 
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to insure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in code reviews
• Technical Lead experience exploring other open source frameworks and technologies and integrating with project

Qualifications

• 5+ years of development experience at least two or more of the following languages (Python, Ruby, javascript and Java)
• Expertise in object oriented design and design patterns
• Experience releasing highly scalable enterprise products full lifecycle
• Experience mentoring and training others on complex technical issues
• Experience with implementing algorithms to solve complex real world problems
• Solid coding practices including good design documentation, unit testing, peer code reviews
• Excellent verbal and written communication
• A proven ability to learn and adapt to new, complex development environments with deep dive analytical skills
• Strong object-oriented programming skills, knowledge of design patterns, and an uncanny ability to design intuitive module and class-level interfaces
• Experience in algorithm design and problem solving
• Experience leading small teams of engineers
• Experience with technologies like MongoDB, DynamoDB is highly desirable
• Experience developing full stack web applications using Perl, Java, Python or PHP
• Experience in any of the top JavaScript MVC frameworks, like Backbone, Angular, Ember, Spine or Knockout
• Passion for creating efficient, scalable, highly usable web interfaces
• Candidates from  Product Start-up companies would be highly preferred.

• Provide the team with a vision and objectives; manage key performance indicators
• Set the monthly, weekly, daily targets for the team and ensure that the targets are achieved
• Maintain the sales report of the team
• Needs to own hiring, firing and deliverables of at least 10 education counselors
• Motivating & mentoring team to achieve & exceed targets
• Design & develop business models
• Conducting weekly reviews for performance & training
• Identifying the areas of improvements & KPI’s
• Involved in a lot of calling on phone for negotiation and objection handling