
Establish Customer Support Practices
Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.
Provide Technical and Product Support
Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

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Mandatory experience in the Lending/ Digital Lending domain.
Roles/Responsibilities:- Own Architecture and Design for one or more verticals end to end
- Work with stakeholders (Product teams, Partners, UI/UX teams & Vendors) to create exemplary architecture for large-scale, large-volume consumer-facing applications
- Ability to do POCs by writing code involving both front-end (UI – Web, Mobile Apps) and back-end services.
- Ability to work in ambiguous environments
- Be on top of emerging technology and make recommendations to future-proof products and solutions
- Ensure that systems are architected to be secure and resilient through the practical application of security and Business Continuity principles
- Lead the definition and validation of architectural principles and standards.
Functional / Technical Skills:
- In-depth architectural, design and leadership skills.
- Extensive experience with enterprise architecture best practices
- Experience working in an Agile / Scrum team environment
- Excellent written and verbal communication skills
- Strong problem-solving skills.
Thanks for your time today, as discussed on call I am sharing you the JD for Insurance Profile.
Job description
Roles and Responsibilities
Meeting with clients.
Offering specialized financial guidance and advice.
Completing financial needs analysis.
Creating and explaining customized plans.
Utilizing knowledge of tax investment strategies.
Assessing clients' financial portfolios.
Analyzing clients' risk.
Encouraging clients to invest in the future.
Desired Candidate Profile
You should have a strong command of English and Hindi.
Preference would be given to those candidates who are from banking background experience.
Must have good knowledge in Insurance and good connections with agents.
Experience required 1-5 years.
Perks and Benefits
1. Chart a rapid career growth in a fast-paced start-up company.
2. Opportunity to be the core team member of the technology team.
3. Opportunity to work in an upcoming B2B2C Fintech start-up founded by IITians.
4. Stock options for high performers.
5. Health Insurance.
Location: HSR Layout, Sector-4, Bangalore
Notice Period: 1-15 days, Immediate Joiners
CTC: 3-8 LPA
Openings: 2
Relevant experience: 4-8 Years (Senior Profile)
Relevant Experience : 1-2 Years (Junior Profile)
Looking forward to hearing from you soon, any assistance would be needed. You can reach me out on the below contact details!
What you will do:
- Researching possible business opportunities, prospecting new clients through various sources and building a pipeline of prospects
- Reaching out to potential clients via cold calls and cold email
- Understanding the business requirements of the clients and accordingly pitching the company’s products/services
- Educating the new clients and also updating the existing clients about any product/service improvements/updates
- Answering any concerns or queries raised by the clients in a timely manner
- Following up with the clients to ensure that their show of interest is retained and converted to business for the company
- Negotiating and closing the sales deal by handling all the relevant operational activities as well during the process
- Collecting feedback and suggestions from the clients in regular intervals and reporting the same to the management
- Ensuring compliance of relevant rules, laws & regulations
- Updating and maintaining a database of prospects, sales figures etc. and reporting the same to the management in regular intervals
- Working in coordination with internal stakeholders such as various teams and external stakeholders such as clients
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant work experience of minimum 2+ years in inside sales
- Previous experience of handling a CRM, using an email outreach tool and prospecting is required
- Willingness to work remotely
- Excellent communication skills- Advanced level proficiency in English is required
- Excellent negotiation and presentation skills
1. Answer questions about products or the company.
2. Direct prospects to the field sales team when needed.
3. Handle Grievances to preserve the company's reputation.
4. Ask questions to understand customer requirements and close sales.
5. Good communication skills is a must.
Responsibilities: A listing of the key responsibilities |
· Build an enterprise application using Java, Spring boot, Hibernate, Gradle. · Work with Postgres database on AWS RDS. · Manage the application on AWS cloud. · Maintain necessary documentation for the project. · Fix the issues reported by application users. · Code Review and Code Optimization · Coordinate with the development team to manage the fixes and code changes and code merge · Manage the backend Java, Database changes/bugs along with UI changes/bugs. · You should know what RESTful services are and have experience working with such APIs in the backend. · Exposure to Java based technologies such as the Spring framework and RDBMS such as PostgreSQL is preferred. You must be able to connect to a database, write simple SQL statements to verify end-to-end functionality. |
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Minimum Qualifications:
- Minimum 5 years of experience with Java platform and technologies.
- Minimum 5 years of experience with HTML5, CSS and Angular.
- Experience with enterprise level application design and development is a must.
- Expert level knowledge in Java Spring framework, JHipster, PostgreSQL, HTML5, Angular, CSS
- Must have previously worked in an environment using version control systems such as Bitbucket.
- Good knowledge of RDBMS such as Postgres and MySQL. Should be proficient in SQL and assessing performance of queries. Some ability to monitor and maintain the database is needed.
- Experience with AWS RDS is MUST.
- Minimum 3 years of experience deploying Java applications on the AWS cloud.
- Ability to handle front-end development (Angular JS) is a MUST.
- Experience working with Monday, Atlassian project management tools (JIRA/Bitbucket/Confluence) or similar is a must.
2) Identifying potential business source/partners for the growth of the firm
3) Handling Initial client interaction/Understanding clients requirement
4) Lead Generation




