Customer Success Manager at Habitate.io · Chennai · 0 - 2 years · ₹4L - ₹7L / yr · Raised funding · Posted 30 Jun 2021

Establish Customer Support Practices
Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.
Provide Technical and Product Support
Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

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Key Responsibilities:
- Identify, engage, and convert potential clients through various sales channels.
- Manage and respond promptly to inbound leads from Instagram, WhatsApp, and the company website.
- Build strong client relationships to ensure customer satisfaction and long-term retention.
- Collaborate with the marketing team to improve lead generation and conversion strategies.
- Maintain accurate sales records, prepare daily performance reports, and monitor key sales metrics.
- Achieve and consistently exceed assigned sales targets and business objectives.
Position Overview:
We are seeking a highly skilled and experienced Junior Designer to join our dynamic team. The Junior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.
Responsibilities:
- 2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.
- 3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.
- 4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.
- 5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.
- 6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.
- 7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.
- 8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.
- 9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.
- 10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.
Qualifications:
*Bachelor's degree in Graphic Design, Visual Communication, or a related field.
*Minimum of 2 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.
*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.
*Solid understanding of user interface (UI) design principles and best practices.
*Strong conceptual thinking and problem-solving abilities.
*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.
*Proven track record of delivering high-quality design solutions in a fast-paced environment.
*Ability to work collaboratively in a cross-functional team setting.
*Experience with motion graphics, animation, or prototyping tools is a plus.
*A passion for design and a desire to push the boundaries of creativity.
Job Title: Video Editor cum Graphic Designer
We are looking for a talented and versatile Video Editor cum Graphic Designer to join our in-house creative team. The ideal candidate should be able to create compelling video content as well as design engaging graphics for digital platforms.
Key Responsibilities:
- Edit high-quality videos for social media, marketing campaigns, and internal projects
- Design creative graphics, banners, and promotional materials
- Work closely with content and marketing teams to develop visually appealing campaigns
- Maintain brand consistency across all visual content
- Manage multiple design and video projects within deadlines
Requirements:
- Proficiency in tools like Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, etc.
- Strong visual storytelling skills and understanding of motion graphics
- Knowledge of current trends in social media content (Reels, Shorts, YouTube, etc.)
- Good communication and time management skills
- Must have own laptop capable of handling design and video editing tasks
Job Details:
- Location: Hiranandani Estate, Thane (Work from office)
- CTC: Up to ₹2.4 LPA (based on skills and experience)
- Working Days: Monday to Saturday (2nd & 4th Saturday off)
- Timings: 10:30 AM to 6:30 PM
How to Apply:
Interested candidates can share their resume and portfolio
Job Description
We are looking to hire a dedicated content writer to create content for blogs, articles, product descriptions, social media, and the company website.
Responsibilities:
- Conducting in-depth research on industry-related topics to develop original content.
- Developing content for blogs, articles, product descriptions, social media, and the company website.
- Assisting the marketing team in developing content for advertising campaigns.
- Proofreading content for errors and inconsistencies.
- Editing and polishing existing content to improve readability.
- Conducting keyword research and using SEO best practices to increase traffic to the company website.
- Creating compelling headlines and body copy that will capture the target audience's attention.
- Identifying customers' needs and recommending new content to address gaps in the company's current content
Requirements:
- Bachelor's degree in communications, marketing, English, journalism, or a related field.
- Having proven experience in content writing or copywriting.
- Working knowledge of content management systems.
- Proficient in all Microsoft Office applications.
- A portfolio of published articles.
- Excellent writing and editing skills.
- The ability to work in a fast-paced environment.
- The ability to handle multiple projects concurrently.
- Effective communication skills.
WordPress Developer Requirements:
- Bachelor’s degree in computer science or a similar field.
- Proven work experience as a WordPress developer.
- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
- Knowledge of code versioning tools including Git, Mercurial, and SVN.
- Experience working with debugging tools such as Chrome Inspector and Firebug.
- Good understanding of website architecture and aesthetics.
- Ability to manage projects.
- Good communication skills.
• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker
Sales Specialist
(Outbound Sales Specialist)
Experience - 3 to 4 years
Location - Pune & Bangalore
We are looking for a talented and competitive Sales Specialist who thrives in a quick sales cycle environment. If you're someone who loves travelling and has a strong desire to make a career in IT Sales, then you have reached the right place. The ideal candidate should have the hunger to perform consistently and meet expectations. You must be comfortable meeting end customers and discuss and understand mobility requirements.
Key Responsibilities
The individual role that you’ll play in our team:
- Establish and meet annual sales quotas for regions and territories; projecting expected sales volume for direct & through partner accounts.
- Meeting end customers to discuss their IT Mobility needs and requirements, Should be able to map customer organigram and propose the solution based on needs.
- Should be able to manage OEMs/Reseller/System Integration Partners for product promotion and push for targets.
- Should be ready for Travels within South India regions.
- Manage existing and potential new accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process.
- Should be a team player and working with Internal stakeholders/Allied teams.
- Develop and implement new sales initiatives, strategies and programs to capture new customers
- Should be good at communication, Knowledge on using CRM is an added advantage.
- Maintain records of all sales leads and customer accounts
- Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
- Develop and sustain knowledge of Product features,offerings and associated technologies.
- You will need to be proactive and manage your own sales pipeline.
What we want to see in the potential Candidate
- Strong verbal and written communication skills.
- Excellent selling and negotiation skills
- Great listening skills and a desire to learn proper consultative selling techniques.
- Sound knowledge of IT Mobility industry
- Self starter
- High-energy and positive attitude
- Ability to quickly learn and apply new information in customer-facing scenarios
- The ability to write reports and proposals
- The capacity to work well on your own or in a team
- The ability to manage your time and plan your day effectively
- Should have prior experience with a B2B product company
- Has good experience in SAAS B2B sales would be an added advantage
- MDM Domain understanding would be an added advantage.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.








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