
Establish Customer Support Practices
Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.
Provide Technical and Product Support
Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

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At Revv, we are redefining the self-drive experience by offering our customers convenient, flexible, and innovative ways to rent cars. Our mission is to deliver seamless mobility solutions through cutting-edge technology and exceptional customer experiences.
We are looking for a Senior Product Manager to lead the development and execution of our product vision. In this role, you will collaborate with cross-functional teams, analyze market trends, and leverage data-driven insights to build impactful products that enhance the self-drive experience. If you are passionate about solving customer problems, driving product innovation, and scaling products that make a difference, we’d love to hear from you!
As a Senior Product Manager, you will own and drive the product lifecycle from ideation to launch and beyond. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver innovative products that meet customer needs and align with our business goals. This role requires strategic thinking, customer empathy, and a proven ability to execute in a fast-paced environment.
Responsibilities:
- Product Strategy and Roadmap: Define and prioritize the product roadmap in alignment with company objectives and market needs.
- Market Research and Customer Insights: Conduct thorough market research and analyze customer feedback to identify opportunities and gaps.
- Cross-functional Collaboration: Work closely with engineering, design, and business teams to define product requirements and ensure timely delivery.
- Product Development: Lead the product lifecycle from concept to launch, ensuring high-quality deliverables.
- Performance Metrics: Define, monitor, and analyze key performance indicators (KPIs) to measure product success and inform future enhancements.
- Stakeholder Communication: Communicate the product vision, progress, and performance to internal and external stakeholders effectively.
- User-Centric Focus: Advocate for the customer at every stage of the product development process to ensure the best possible user experience.
Requirements:
- Experience: 4-6 years of experience in product management, preferably in [ConsumerTech, Ecommerce or Mobility ].
- Education: Bachelor's degree in [relevant field, e. g., Business, Computer Science, or Engineering]; MBA is a plus.
- Strategic Thinking: Proven ability to define a vision and execute a product strategy to achieve business outcomes.
- Technical Acumen: Solid understanding of technology and the ability to work closely with engineering teams.
- Analytical Skills: Strong data-driven decision-making skills with the ability to translate insights into actionable strategies.
- Leadership: Experience leading cross-functional teams and managing stakeholders at all levels.
- Communication: Excellent verbal and written communication skills.
- Adaptability: Thrives in a fast-paced, agile environment with the ability to manage multiple priorities effectively.
Experience 2- 6 years within SW development
Excellent C/C++ and object-oriented programming skills
Excellent design analysis skills, including experience with software modeling,
Excellent on Linux for CLI or SNMP management related layer for L2 or L3 switches
Experience in telecom is a plus
Flexible, innovative, and driven
Structured and thorough with analytical and troubleshooting skills
Highly motivated team player
Agile way of working
Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences.
Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially.
At Amagi, our Internal Enterprise Platforms are key to our continued growth. The success of our products is dependent on the success of our internal processes and their ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.
We are looking for an Engineering Director to help us lead the efforts of building Enterprise platforms to automate Lead to Cash process area including setting up the CRM platform, implementation of billing platform and automating process areas related to managing the disputes, account receivables and account payables. The ideal candidate would be responsible for the successful delivery of a scalable and flexible Enterprise platform, applications and workflows related to Lead to Cash process area.
Role reporting into: Chief Executive Officer
Individuals reporting into this role: Software Development Manager - CRM, Software Development Manager - Billing and AR/AP
Location: Bangalore, India
Key responsibilities include (but are not limited to):
- Participate in the overall design and development discussions
- Support Product Management team in establishing product roadmaps.
- Instil a customer centric and quality-focused culture by using best practices and metrics to ensure desired outcomes
- Focus on building a high performing and highly skilled team.
- Drive engineering excellence by tracking engineering efficiency using relevant metrics
- Demonstrate strong business and technology acumen.
Person Specification:
- 18+ years of overall SDLC experience with 10+ years of experience managing large scale cloud application/platform engineering teams.
- Well versed with at least of one cloud of the platforms, AWS or GCP
- Experience developing the usage/subscription based billing for SaaS products, working with CRM and ERP platforms.
- Strong CS fundamentals (object oriented analysis, data structures, algorithms)
- Experience delivering highly available, scalable, low latency and robust distributed cloud systems.
- Experience with both SQL and NoSQL technologies
- Excellent command over Data Structures and Algorithms.
- Good exposure to CI/CD & Devops environments.
- Knowledge of core Finance & Operations concepts
- Salesforce sales and revenue cloud knowledge
- NetSuite, Salesforce, Freshdesk integration experience
- Working experience with any of the enterprise cloud platforms or applications.
Company Name: Petpooja (www.petpooja.com)
Designation: Sr. Software Developer (Depends on Experience)
Experience: 1 to 5 Years
Job Location: Hybrid
We are looking for an Android Developer to join our team of developers! We want a developer that possesses a passion for pushing mobile technologies to the limits.
Job responsibilities:
- Design and develop high-volume, low-latency applications, delivering high-availability and performance
- Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.
- Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
- Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.
- Extensive experience in designing & supporting Azure Managed Services Operations.
- Maintaining the Azure Active Directory and Azure AD authentication.
- Azure update management – Handling updates/Patching.
- Good understanding of Azure services (Azure App Service, Azure SQL, Azure Storage Account..etc).
- Understanding of load balancers, DNS, virtual networks, NSG and firewalls in cloud environment.
- ARM templates writing, setup automation for resources provisioning.
- Knowledge on Azure automation and Automation Desire State Configuration.
- Good understanding of High Availability and Auto scaling.
- Azure Backups and ASR (Azure Site Recovery)
- Azure Monitoring and Configuration monitoring (performance metrics, OMS)
- Cloud Migration Experience(On premise to Cloud).
- PowerShell scripting for custom tasks automation.
- Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems.
Certification:
Azure Administrator (AZ-103) & Azure Architect (AZ-300 & AZ-301)
Requirements
- Have experience in iOS/Android apps with Flutter. Either deployed on the AppStore/Google Play or available on Github;
- 3+ years in mobile software development minimum.
- Two year’s developing Flutter applications for mobile
- Experience with third-party libraries and APIs;
- Understanding of the Agile development life-cycle;
- Experience with automated testing and building;
- Experience with Git, SVN, or other version control tools;
- Proven experience in writing readable code, creating extensive documentation for existing code, and refactoring previously written code
Benefits
- Java/Swift experience;
- Understanding of Android Keyboard API;
- Experience with optimizing applications for Material Design.
|
Demonstrated ability to create complete test solution for applications/areas where no out of the box testing approach/solution exist. Deep knowledge of test methodologies, writing test plans, creating test cases and debugging. Proficient in automation technologies like Selenium, QTP, LoadRunner or JMeter. |
We are looking for a talented and competitive Sales Development Representative that thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.
Responsibilities:
- Learn & understand our products and our prospective clients well.
- Understand customer pain points, requirements and correlate Habitate solutions and customer requirements.
- Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls, or anything to reach out to prospective customers.
- Respond, engage and qualify inbound leads and inquiries.
- Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.
- Execute planned sales activities and develop a target list of high potential new customers.
- Resolve customer complaints regarding sales and services.
- Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects.
- Manage customer queries.
Requirements:
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Ability to make focused efforts to close deals. The ideal candidate should be strategy-driven with a research-based approach.
- Proven sales development experience, preferably at an Internet startup or SaaS industry.
- Track record of over-achieving quota.
- Savvy with LinkedIn sales navigator, and CRM tools.
- Proficient with corporate productivity and web presentation tools.
- Ability to multitask, prioritize and manage time effectively
The idea is to give users the easiet shopping experience of buying quality fashion from top local unbranded fashion retailers. Customers can use our app to discover and shop fashion from retailers and get their products in 24 hours and less.
Our platform is live on the playstore and we are looking to add mobile developers to our team.
You'll be doing:
- Work on implementing our front end for our application
- Working on new feature additions & experimenting
- Finding technical solutions for our business problems
Experience needed:
- Prior experience in Flutter, NodeJS, Firestore is important
- Experience in SME- enablement, ecommerce or hyperlocal shopping is important
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