Head of Customer Happiness

About the Position

Our Expectations

• Strong knowledge of Microsoft Dynamics CRM architecture In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

• Hands-on experience architecting solutions that involve CRM customization to include server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. Experience of automating business processes with workflows

• Should be able to automate the CRM for converting the quote to order, which should be fetched from our websites or manual entry.

• Must Understand the functionality of Microsoft CRM Modules, Customizing Objects (Forms, Classes, Data Dictionary and Reporting)

• Should be well versed with Email Router Configuration and Reporting Extensions

• Customize the Ticketing Tool in CRM which should be used internally as well for clients

• Experience in implementation and integration between CRM with other tools like GP , AX etc

• Should have good written and verbal communication.

• Exposure to the following Great Plains Modules: Project management & accounting, Travel & Expenses, Procurement & Sourcing, Accounts Payable, Accounts Receivable, Inventory Management, Project management and accounting, Human Resources, System Administration.

• Involve in numerous customizations as per the client requirements in both Rich and Enterprise portal developments to enhance the standard functionality of Sales, Project management, and Expense, Home, Timesheets, Purchase and Inventory modules. Performed unit testing and prepared unit test documents.

• Exceptional communication, analytical, inter-personal and problem solving skills. Dedicated and highly ambitious to achieve personal as well as the organizational goals.

Must Have:

• 8+ years of experience with Microsoft Dynamics CRM (architecture, development, rollout, maintenance, data management, migration)

• C#

• SQL

• Proficient in English

• Functional requirement gathering, technical specification writing, system implementation, & integration development.

Salary as per Industry or 30% hike on current CTC

Role - Accounts Executive

Experience - 2+ years

Location - Pune

Job Details :-

1. Managing Clients and their deliverables

2. Editing Content with presentation skills

3. Creating story opportunities for clients from Category A news media platforms

4. Well read with good oral and written communication

5. Managing team of PR Trainees

6. Coming up with PR strategies for clients

Responsibilities and Duties

• Can work on live projects of international clients.
• Can handle multiple projects
• Error-free coding.

Requirements

• Minimum 3 Years of Experience.
• Extremely fluent in Database performance and tuning
• Knowledge in Web API
• Knowledge in Payment Gateway Integration
• Knowledge in Angular JS
• Good analytical, logic building and problem-solving skills
• Proper Reporting & Documentation
• Experience with Microsoft .NET technologies including, ASP.NET, MVC, Entity Framework
• Proven Skills with C#, SQL JavaScript/HTML, HTML-CSS, AJAX, jQuery, Web Services, etc.
• Excellent research capability.

Creative Director Job Description

We are looking for a talented and motivated creative director to lead our company's creative department. The successful candidate must possess excellent leadership qualities, with the ability to maximize the talents of their team.

As the creative director, you will work closely with the graphic design and marketing department to deliver engaging content that meets the expectations of our customers. You should be extremely creative, and dedicated, and possess excellent written and verbal communication skills.

About the Company

We're Prographer and experts at offering Creative Marketing Solutions and Agency Services to a broad range of clients in a wide variety of markets. We have a presence in more than 15 countries worldwide and more than 250 cities in India.

We have a long-standing working relationship with organizations like Housing.com, MagicBricks, Livspace, Treebo, FabHotels, Swiggy, Zomato, Marriott, Radisson Blu, Lemon Tree, Flipkart, Amazon, Amazon Foods, Zostel, SaffronStays, GoStops, PepsiCo, Unacademy, and many others and are supported by a vast network of more than 1000 photographers and videographers.

Location: HSR Layout, Bangalore

Website: http://www.prographer.com/

Responsibilities:

Working with the brand team to produce new ideas for company branding, promotional campaigns, and marketing communications.

Evaluating trends, assessing new data, and keeping up-to-date with the latest marketing techniques.

Assisting clients in resolving issues by responding to questions in a timely and professional manner.

Creating and implementing tailored marketing plans based on individual client requirements.

Directing brainstorming meetings and creative sessions.

Shaping brand standards and creating procedures to ensure all products are brand appropriate.

Supervising the department's daily workflow, assigning project workloads, and monitoring deadlines and budgets.

Developing exceptional and well-crafted copy that meets clients’ requirements.

Requirements:

Bachelor’s degree in art, graphic design, marketing, communications, journalism, and other relevant fields.

A minimum of 5 years of digital experience, particularly with, but not limited to web, social, and emerging technologies.

A solid understanding of design, copy, and web practices.

Brilliant interpersonal and communication skills.

Have in-depth knowledge of brand development and multichannel marketing models.

Must be a creative and strategic thinker.

1. Creating ads for brands social media pages
2. Creating logos, brochures, packaging etc
3. Co ordinating with clients to understand their requirement and delivering the same on time

Strong problem-solving capabilities and able to independently think through a challenge.

Demonstrated ability to learn new technology quickly

Every project can be different, and there may not be a “template” to work off of. Need someone who can be resourceful and has a “figure it out” attitude

2+ years of experience in Salesforce or other development

BS/MS in Computer Science, Engineering, or related years of experience and technical skills

Salesforce certifications preferred, e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II

Experience in Salesforce CRM app development with strong expertise in Sales Cloud, Service Cloud, and / or Force.com at an enterprise level

Experience with SFDC Administrative tasks like creating Profiles, Roles, User Security Models, Page Layouts, Email Services, Dashboards, Tasks, and Events

Experience with Lightning Components, Design System, APEX Classes, Process Builder, Triggers, Visualforce, Approval Processes, Aura, and Flow

Verify and validate complete end-to-end testing with the business and client/carrier

Expert knowledge of Object-Oriented programming

Experience with database design concepts and use of SOQL, SOSL, and SQL

Experience with Salesforce API and Web Services (REST/SOAP/Bulk)

Experience with environment management, release management, code versioning, deployment methodologies, and CI/CD tools

Utilize strong written and oral communication skills to regularly update stakeholders on project status, e.g. project phase, issues/roadblocks, go-live dates, etc.

Responsibilities:

* 3+ years of Data Engineering Experience - Design, develop, deliver and maintain data infrastructures.

* SQL Specialist – Strong knowledge and Seasoned experience with SQL Queries

* Languages: Python

* Good communicator, shows initiative, works well with stakeholders.

* Experience working closely with Data Analysts and provide the data they need and guide them on the issues.

* Solid ETL experience and Hadoop/Hive/Pyspark/Presto/ SparkSQL

* Solid communication and articulation skills

* Able to handle stakeholders independently with less interventions of reporting manager.

* Develop strategies to solve problems in logical yet creative ways.

* Create custom reports and presentations accompanied by strong data visualization and storytelling

We would be excited if you have:

* Excellent communication and interpersonal skills

* Ability to meet deadlines and manage project delivery

* Excellent report-writing and presentation skills

* Critical thinking and problem-solving capabilities