Head of Customer Happiness

Role & Responsibilities

What You'll Rock Daily:

• Build & Polish iOS Magic: Dive deep into SwiftUI for sleek, modern UIs and UIKit for rock-solid legacy love. Make our app swipe-right smooth!
•  Cross-Platform Adventures: Tinker with Flutter basics to bridge iOS & Android – because love knows no platform boundaries. 
• Ship Features Fast: From profile boosts to match notifications, own end-to-end development, testing, and launches that wow 50M+ users.
• Debug Like a Detective: Squash bugs, optimize performance, and ensure our app runs buttery on every iPhone in Bharat.
• Team Up: Collaborate with product peeps, designers, and fellow devs in high-energy sprints. Bonus: Brainstorm "shaadi specials" over chai!

Ideal Candidate

• Strong iOS Developer profile (B2C background)
• Mandatory (Experience): Must have 3+ years of hands-on experience in iOS development with atleast 1+ years in a B2C product company
• Mandatory (Skill 1): Must be proficient in both SwiftUI (modern UIs) and UIKit (legacy surfaces), and must have personally shipped 1+ iOS apps live to the App Store (verifiable links expected)
• Mandatory (Skill 2): Must have a solid grasp of iOS App architecture (MVVM or similar), REST API integration, Git, and CI/CD pipelines for mobile builds and releases
• Mandatory (Skill 3): Must have basic, hands-on Flutter exposure
• Mandatory (Company): B2C product companies. Recent B2C experience with prior exposure to B2B also acceptable
• Mandatory (Note): This role is for the Astrochat product of shaadi.com
• Preferred (Education): B.Tech / M.Tech from a top-tier college
• Preferred (Bonus iOS Stack): Hands-on with RxSwift, Core Data, or push notifications

Most people will scroll past this. This is written for the one who does not.

HospiPal is building India’s care continuity platform. Doctor-led, co-founded by a surgeon and a nephrologist. We provide trained hospital companions and nursing associates for patients after discharge because the system does a brilliant job of treating people and almost nothing to support their recovery at home.

You will own GMB, local SEO, Meta Ads, Google Ads, Instagram, Facebook, LinkedIn, WhatsApp, content strategy, hospital outreach and B2B demand generation. No team yet. No playbook yet. You build both.

Direct access to founders from day one. Full ownership. A problem that genuinely matters.

If this feels like it was written for you, it probably was.

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

A Sales Team Leader is responsible for managing and guiding a team of sales representatives to meet and exceed sales targets. Below is a typical job description for this role:

Job Title: Sales Team Leader

Location: Work From Home

Job Type: Full-Time

Reports to: Sales Manager / Director of Sales

Job Summary:

The Sales Team Leader will be responsible for overseeing the daily operations of the sales team, ensuring the team meets or exceeds sales goals, and providing support and training to sales representatives. The Sales Team Leader will act as a role model for the team, driving performance, and promoting a positive, results-driven environment.

Key Responsibilities:

Team Management: Supervise, motivate, and lead a team of sales representatives to achieve individual and team sales targets.

Sales Strategy Implementation: Assist in developing and implementing effective sales strategies to drive business growth.

Training and Development: Provide ongoing training, mentoring, and development to team members to enhance their sales skills and product knowledge.

Performance Monitoring: Track and evaluate individual and team performance, providing feedback and coaching to improve outcomes.

Customer Relationship Management: Maintain strong relationships with key clients and manage high-level customer interactions to ensure customer satisfaction.

Reporting: Prepare and present regular sales reports to senior management, highlighting achievements, challenges, and recommendations.

Problem-Solving: Address any issues or conflicts within the team, ensuring they are resolved effectively and promptly.

Collaboration: Work closely with other departments, such as marketing and customer service, to align sales strategies with overall business goals.

Target Setting: Assist in setting sales targets for the team and ensure these are communicated clearly to all team members.

Market Analysis: Keep up-to-date with industry trends, market conditions, and competitors to make informed sales decisions.

Qualifications:

Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).

Experience: Minimum of 3 years of experience in sales, with at least 2 years in a leadership or supervisory role.

Skills:

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proven track record of meeting or exceeding sales targets.

Ability to analyze sales data and market trends.

Strong problem-solving skills and the ability to make decisions under pressure.

Proficiency in CRM software and MS Office Suite.

Personal Attributes:

Goal-oriented and results-driven.

Motivational leader with the ability to inspire and influence others.

High level of integrity and professionalism.

Adaptability and ability to work in a fast-paced environment.

Job Summary:

We are seeking a skilled and visionary UI/UX Designer with a minimum of 3 to 9 years of experience in SaaS companies and a strong background in Product Design. As the senior UI/UX Designer, you will be responsible for leading our design team and driving the creation of exceptional user experiences for our SaaS products. Your extensive knowledge of UI/UX design principles, product design methodologies, and SaaS industry expertise will be vital in shaping our design strategy and delivering innovative, user-centric solutions.

Responsibilities:

- Collaborate with a team of UI/UX designers, providing mentorship, guidance, and fostering a collaborative design culture.

- Collaborate closely with product managers, developers, and stakeholders to understand business objectives and user needs.

- Conduct user research, competitor analysis, and usability testing to gain insights and validate design decisions.

- Create wireframes, interactive prototypes, and high-fidelity designs that align with the product vision and user requirements.

- Design intuitive user interfaces that provide a seamless and delightful user experience.

- Develop user flows, information architecture, and interaction models to enhance usability and product functionality.

- Conduct design reviews and iterations based on user feedback and data analysis.

- Stay updated with the latest design trends, emerging technologies, and best practices in UI/UX and product design.

Requirements:

- Minimum 3 years and maximum 9 years of proven experience as a UI/UX Designer in SaaS companies with a strong focus on product design.

- Familiarity with AI concepts and the ability to design interfaces that effectively communicate AI-driven insights to users.

- Proficiency in design tools such as Adobe XD, Figma, Sketch, InVision, or similar.

- In-depth knowledge of UI/UX design principles, product design methodologies, and designing for complex web applications.

- Strong background in conducting user research, usability testing, and data analysis.

- Excellent leadership, communication, and collaboration skills.

- A portfolio showcasing successful UI/UX design projects for SaaS products and product design work.

- Ability to manage multiple projects in a fast-paced environment.

Join our team and lead the charge in creating outstanding user experiences for our innovative SaaS products.

Submit your portfolio along with your application to be considered for this position.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

“Hustle Mode ON” is something we live by.

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.

Responsibilities:

• Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
• Work closely with stakeholders to understand their requirements and translate them into technical solutions
• Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
• Collaborate with the team to create and maintain technical documentation
• Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
• Monitor and maintain the stability and performance of the Salesforce environment
• Stay current with new Salesforce releases, features, and tools

Requirements:

• 3 to 7 years of experience as a Salesforce Developer
• Strong knowledge of Salesforce Sales Cloud and Service Cloud
• Proficient in Apex, VisualForce, and Lightning components
• Experience with Salesforce data migration and integration
• Strong understanding of Agile development methodologies
• Ability to effectively communicate with stakeholders and team members
• Salesforce Certified Platform Developer I and II (preferred)
• Having Salesforce CPQ knowledge is strongly preferred

Why Whatfix?

• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco 
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure
• With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average. 
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on 
• Glassdoor rating of 4.5% 
• 99% approval rate of the CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune 
• LinkedIn - Top 5 startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors:

• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

We are looking for a Full Stack Laravel Developer who is dedicated to the craft, writes code that they are proud of and can hit the ground running.

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

Responsibilities

• Write “clean”, well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

Requirements

• Proven software development experience in Laravel Framework
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
• Good knowledge of relational databases, version control tools and of developing web services
• Passion for best design and coding practices and a desire to develop new bold ideas
• BS/MS degree in Computer Science, Engineering or a related subject

What you need to have:

• Bachelors/ Masters degree in computer science, Engineering or a related subject
• Minimum of 5 years of work experience in mobile application development
• Proficiency in Problem Solving, Data Structures, and Algorithms
• Strong knowledge of design concepts and constraints on mobile platforms
• Proficiency in Java/ Android/ Excellent in Kotlin & Flutter language
• Demonstrable experience building excellent mobile apps that are currently in Google PlayStore
• MVP/ MVVM architecture
• Firebase services
• Local databases (SQLite, firebase DB)/ORM (Green DAO, Room)
• Experience with a scalable architecture, while maintaining a hands-on role with code development
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks
• Excellent analytical, problem-solving skills and Setting & following targets and timelines
• High proficiency in Android frameworks and core components
• Bug fixing

• Oversee the company's finances, providing leadership and coordination in financial reporting, treasury management accounting, and compliance
• Be a key part of the senior team, working closely with the CEO and senior leadership
• Take responsibility for funding documentation, diligence, and related financial coordination
• Strike alliances with leading banking and financial institutions for financial operations, marketplace operations, and the like
• Work in an entrepreneurial environment (i.e. open office, no separate cubicles, flat travel policies with economy class travel and no five-star stays, a hands-on, do-it-yourself culture, etc) and display a similar entrepreneurial spirit

Requirements

• Exceptional interpersonal skills and demonstrated leadership abilities
• Entrepreneurial at heart and likes to take ownership
• Excellent analytical skills, motivated, hardworking and self-driven leader
• Should have experience in building and scaling finance teams from scratch
• The leader is expected to be a team player with experience in managing people and projects, a self-starter with a proactive attitude
• The ability to interact with stakeholders internal and external is essential

Specific Prior Experience In

• Financial reporting & statutory compliance:
• Provide daily/weekly/monthly financial and management information reports including budget vs actual
• Responsible for accounting and financial systems, 100% statutory compliance and timely, adequate controls, and accurate bookkeeping
• Ensure legal and licensing compliance with periodic scanning of business models
• Taxation and audits:
• Develop appropriate processes to reduce the tax burden. Monitor compliance with statutory authorities for taxation
• Liaise with external auditors to ensure timely and smooth closure of financials. Smoothly complete statutory and internal audits