Head of Customer Happiness

Job Title: PA

Location: Dholi Plant, Gujarat

Reports To: Operations Head Department: Operations

Job Summary:

We are seeking a highly organized, proactive, and detail-oriented PA to the Operation Head to support the Operation Head in day-to-day operations. The role requires strong administrative, communication, and coordination skills to ensure seamless business operations and effective time management for the Operation Head. The ideal candidate will be responsible for managing strategic follow-ups, preparing reports, and ensuring that key deliverables are met across departments.

Key Responsibilities:

•Minutes of Meeting Preparation: Accurately document minutes of internal and external meetings. Ensure timely circulation of MoMs, highlight key action items, and track follow-ups for closure.

•Departmental Follow-ups: Act as a liaison between the Operations and Heads of Departments (HODs). Ensure timely collection of inputs, action items, and status updates from all relevant stakeholders.

•Status Tracking (Meetings & Projects): Maintain and monitor status updates of ongoing meetings, tasks, and strategic projects. Provide periodic reports to the Operation Head on progress, bottlenecks, and pending actions.

•Calendar & Email Management: Manage the Operations Head to schedule appointments and correspondence, ensuring priorities are well-organized and time is optimally utilized.

•Confidential Support: Handle sensitive and confidential information with utmost discretion and professionalism.

•Coordination & Communication: Facilitate smooth internal communication on behalf of the Operation Head and assist in drafting official communications and presentations when required.

Job Overview: Paytm Field Sales Executive

As a Paytm Field Sales Executive, you will be responsible for driving the adoption of Paytm’s digital payment solutions, including EDC machines and QR code onboarding, across industries such as Oil and Gas, Dairy, Railways, and Enterprises. This role involves engaging with new customers, generating leads, and promoting Paytm's products to help businesses transition to digital payments. You will work in a dynamic, target-driven environment, offering solutions that simplify transactions for businesses while contributing to Paytm's growth. If you're a self-motivated individual with a passion for sales and technology, this is the role for you.

Key Responsibilities:

• Sales Target Achievement: Drive sales and onboard new customers in assigned regions (Oil & Gas, Dairy, Railways, and Enterprises).
• Customer Onboarding: Manage the onboarding process for customers using QR codes for seamless integration of EDC machines.
• Product Promotion: Promote and explain the features and benefits of EDC machines to potential clients.
• Market Research: Identify new business opportunities by sourcing and acquiring new clients within a 4-5 km radius.
• Lead Generation: Generate leads through personal networking, door-to-door visits, and other sales strategies. (Leads will not be provided by the company.)
• Post-Sales Support: Ensure customer satisfaction by providing post-sales support and service, including resolving issues and offering product recommendations.
• Installation Support: Collaborate with senior team members to install active machines and ensure they remain functional for more than 10 days.
• Documentation and Reporting: Maintain accurate sales records and reporting of all activities, including leads, sales, and installations.

Requirements:

1. Educational Qualification: 12th passed with good sales skills; bachelor's degree is a plus.
2. Skills: Strong sales and communication skills.
3. License: Driving license is optional (preferred but not mandatory).
4. Transportation: Must own a bike for commuting.
5. Documentation: Candidate’s name on Aadhaar Card and PAN card must be identical.
6. CIBIL Score: A CIBIL score of 550 or more. Candidates with 0 and -1 CIBIL score may be considered if they have never taken a loan.

Key Products:

• EDC Machines: Electronic Data Capture devices used for secure payment processing.
• QR Code Onboarding: Simplified customer onboarding using QR codes for easy installation and setup.

Working Conditions:

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Conveyance Allowance:

Oil & Gas: ₹100/day

Dairy: ₹100/day

Railway & Enterprises: ₹800/month

Salary & Incentives:

Base Salary: 80% of sales value (based on successful deals)

Incentive: An additional ₹2000 incentive for each active machine installation that remains operational for more than 10 days.

Benefits:

• Growth Opportunities: This role offers growth potential based on individual performance and sales achievements.
• Incentives & Rewards: Additional incentives for each active machine installation and other performance-based rewards.

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee centric organization. Learn more at betsol.com

Job Description

The B2B Content Marketer will be responsible for creating, managing, and optimizing content that engages and educates our target audience of IT professionals. The role will include writing for various formats such as sales copy, social media, product documentation, long-form blog posts, and whitepapers. Additionally, the candidate will review and ensure the quality of content generated by external agencies and internal teams. This is a fantastic opportunity for someone eager to broaden their marketing knowledge and contribute to end-to-end campaigns that drive business growth.

Key Responsibilities:

• Write and develop content tailored to the needs and challenges of IT administrators and IT managers/directors in the B2B SaaS industry, with a focus on backup and recovery solutions.
• Develop content strategies aligned with customer personas, journey stages, and business objectives.
• Create high-quality content for multiple platforms including sales materials, social media, blogs, whitepapers, product documentation, and newsletters.
• Work with marketing and growth teams to distribute and promote content across various channels, including email, social media, and paid platforms.
• Manage and maintain a content calendar to ensure timely delivery of content aligned with marketing campaigns and business goals.
• Work with team members to develop and distribute compelling content that drives engagement and supports the customer journey.
• Collaborate with cross-functional teams (sales, product, customer success) to ensure content alignment with business goals and customer pain points.
• Work closely with sales, product, and dev teams to ensure content addresses key customer pain points and sales objectives.
• Review, edit, and perform quality assurance on content created by 3rd-party agencies and peers to ensure consistency in tone, voice, and accuracy.
• Repurpose and adapt content for different channels and formats to maximize visibility and engagement.
• Assist in the planning, creation, and execution of holistic content marketing campaigns.
• Leverage automation tools to personalize content at scale and streamline content distribution.
• Track and analyze content performance metrics, ensuring content is aligned with KPIs and business objectives.
• Track, analyze, and report on key content performance metrics, including engagement, leads, and conversion rates.
• Maintain a deep understanding of our products, services, and the competitive landscape.
• Create compelling case studies and customer success stories that demonstrate the effectiveness of our solutions.
• Stay updated with industry trends and best practices to continuously improve content strategy and execution.

Note from the Team:

At our core, we’re a tight-knit Marketing Team that’s passionate about what we do. We believe in the power of collaboration, creativity, and the impact great content can have on driving meaningful change. As a growing team, each of us wears many hats, but that’s part of the fun—we get to make a real difference every day, and we’re all in it together.

You’ll be working alongside people who truly care about the work they do and the people they do it with. One thing we strongly believe in is ownership. We don’t believe in pushing people to do their jobs—we trust you to take charge of your work, bring your ideas to the table, and own the outcomes. Autonomy is key here, and with that freedom comes the opportunity to make a real impact. If you love taking initiative and thrive when you have the space to create and lead, this is the place for you.

We’re excited about bringing someone on board who’s just as passionate as we are—someone who’s ready to make an impact, learn, and grow with us. If you love a challenge, thrive in a collaborative environment, and want to help shape something meaningful, we’d love to hear from you!

Qualifications

Requirements:

• 3-5 years of experience in content marketing or a related field, ideally within the B2B SaaS space.
• Strong interest and understanding of technical concepts, particularly in backup and recovery, data resiliency, and IT infrastructure.
• Proven experience writing for a technical audience, such as IT administrators, managers, and directors.
• Excellent writing, editing, and communication skills, with a keen eye for detail.
• Ability to work independently and manage multiple projects with tight deadlines.
• Familiarity with content marketing tools and platforms (e.g., WordPress, HubSpot, SEMrush, etc.).
• Experience working with external marketing agencies and performing content quality assurance is a plus.
• Strong analytical skills with the ability to measure content performance and suggest improvements.
• Eagerness to learn and gain a holistic view of marketing, including campaign building, performance tracking, and benchmarking.

Preferred Qualifications:

• Experience in the backup and recovery space or IT infrastructure marketing.
• Strong analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Familiarity with SEO best practices, Google Analytics, Atlassian (Jira/Confluence), and CRM tools.

We were founded in 2014 with a mission to develop and deliver applications to small businesses in India, using which these businesses can achieve new heights in their business.

Most of these companies lack behind because they can’t afford high end applications, and don’t buy these applications majorly because many of its features are not useful to their business. We develop customized applications as per customer’s business needs.

Founder & CEO - Karan Jain

Position - Frontend Engineer

Responsibilities

● Use markup languages like HTML to create user-friendly web pages

● Maintain and improve website

● Optimize applications for maximum speed

● Design mobile-based features

● Collaborate with back-end developers and web designers to improve usability

● Get feedback from, and build solutions for, users and customers

● Write functional requirement documents and guides

● Create quality mockups and prototypes

● Help back-end developers with coding and troubleshooting

● Ensure high quality graphic standards and brand consistency

● Stay up-to-date on emerging technologies

Requirements and skills

● Proven work experience of 4-5 years as a Front-end developer

● Hands on experience with markup languages

● Experience with JavaScript, CSS and jQuery

● Familiarity with browser testing and debugging

● In-depth understanding of the entire web development process (design, development and

deployment)

● Understanding of layout aesthetics

● Knowledge of SEO principles

● Familiarity with software like Adobe Suite, Photoshop and content management systems

● An ability to perform well in a fast-paced environment

● Excellent analytical and multitasking skills

● BSc degree in Computer Science or relevant field

Job Title:

UI/UX Designer

Roles & Responsibilities:

Understand requirements and contribute to project development activities.

Ensure compliance with the documented software processes and procedures throughout the life cycle of software products.

Design solutions for enterprise-level projects.

Build and deliver prototypes of solutions for complex problems.

Experience Range:

3 - 5 years

Educational Qualifications:

Any graduation, and Any PG and Any Doctorate

Job Responsibilities:

Proactive problem-solving skills

Strong communication design skills.

Strong User-Experience (U/X) design skills.

Strong User-Interface (U/I) design skills.

Thoughtfulness towards teamwork & team leadership

Solid design portfolio

Figma, Sketch, Adobe XD, Adobe Photoshop, Adobe Illustrator

Mac OS environment experience required

Skills Required:

Sketch, Figma, Communication Skills

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Us: At https://www.bito.co" target="_blank">Bito, we are on a mission to help developers get work done and collaborate like never before. 

You: Hungry, results-driven with a startup mindset.

Our company is a very early-stage startup that hopes to dramatically improve how developers collaborate, especially in a remote world. Our founders have started, built, and taken a company public worth over $2B.  We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. We are on that initial dreamy, crazy journey of finding product market fit. Although the early journey will be difficult, we can assue you that it will be incredibly rewarding too!

We are looking for software engineers who enjoy solving challenging and complex problems. Design and write code which is easy to understand and support with good understanding of algorithms and data structures. You will work in the team leading our efforts to bring our app to developers around the world. 

We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India.

Requirements:

• Minimum 3+ years of hands-on development experience
• Strong in Java, Go, JavaScript.
• Having hands on experience with programming in other languages is a plus
• Strong understanding and experience with high scale and high-performance distributed systems
• Well versed with REST and micro services as well API design experience
• Basic knowledge of spring and AngularJS
• Hands on experience with Git, CI/CD frameworks
• Hands on experience with NO SQL, SQL data stores
• Making complex technical and design decisions
• Conducting performance tests and performance improvement
• Being a part of and supporting our user community
• Critical thinker and good problem-solver.
• Prior experience with building extensions/plugins for browsers, IDEs is a plus
• Prior experience with AWS, Docker, Kafka is a plus