Head of Customer Happiness

Apache Camel Developer

Job Details:

EXP: 6+ Years

Shift Timings: Regular Shift

Location: Bangalore / Hyderabad/ Remote

Key Skills: 

Apache Camel, Java Spring Boot, Apigee

Lead Developer:

We are seeking a highly experienced Lead Developer to join our team to design & build integration solutions.

This role demands deep expertise in Apache Camel with strong Java Spring Boot hands-on working experience, including Apigee, CI/CD pipelines, and indepth understanding of Integration design patterns.

The ideal candidate will bring in leadership capabilities, strategic thinking and design & build scalable and sustainable integration solutions.

Job Title:

UI/UX Designer

Roles & Responsibilities:

Understand requirements and contribute to project development activities.

Ensure compliance with the documented software processes and procedures throughout the life cycle of software products.

Design solutions for enterprise-level projects.

Build and deliver prototypes of solutions for complex problems.

Experience Range:

3 - 5 years

Educational Qualifications:

Any graduation, and Any PG and Any Doctorate

Job Responsibilities:

Proactive problem-solving skills

Strong communication design skills.

Strong User-Experience (U/X) design skills.

Strong User-Interface (U/I) design skills.

Thoughtfulness towards teamwork & team leadership

Solid design portfolio

Figma, Sketch, Adobe XD, Adobe Photoshop, Adobe Illustrator

Mac OS environment experience required

Skills Required:

Sketch, Figma, Communication Skills

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

About MyOperator:

MyOperator is a leading Software as a Service (SaaS) for managing cloud communication. Trusted by 10000+ businesses and recognized as a leader in India’s cloud telephony segment, MyOperator enables seamless communication for agile enterprises.

The team will build our next-generation cloud telephony platform and provide our customers with new ways to deliver communication experiences to their audiences. This is an exciting and meaningful opportunity both from a technical and career opportunity perspective.

React native developers will be responsible for developing and maintaining high-quality mobile applications. The developer will be responsible for creating applications for both Android and iOS using React native. 

 Requirements

• Design and implement user interface components for JavaScript-based web and mobile applications using React ecosystem
• Work as a part of a small team that includes other react native developers, designers, QA experts, and managers
• Build app and UI components from prototypes and wire-frames
• Work with native modules as and when required
• Use Native APIs for tight integrations with both platforms Android and iOS
• Write automated tests to ensure error-free code and performance
• Improve front-end performance by eliminating performance bottlenecks
• Create front-end modules with maximum code reusability and efficiency
• Implement clean, smooth animations to provide an excellent user interface
• Work with third-party dependencies and APIs
• Work with Redux architecture to improve the performance of the websites/mobile apps
• Coordinate with the cross-functional teams to build apps within the stipulated time/budget.

Benefits

• 100% Remote Working
• WiFi Reimbursement
• Work-Life Balance
• 
  

Want to hear our CEO? https://www.youtube.com/watch?v=g85J6h8RGCU&;t=157s

Our Products:

MyOperator Dialer: https://www.youtube.com/watch?v=2uhjcIa5rlE

Heyo App: https://www.heyophone.com/

Check us on LinkedIn:

https://www.linkedin.com/company/voicetree-technologies/

About the Role

In this role, you'll work on design, implementation, and test for Dremio's system internals. If you want to be part of a fast-moving, fun, and accomplished team, we'd love to hear from you.

Responsibilities & ownership

• Own design, implementation, testing, and support of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product.
• Capable of working Individually and collaboratively with other engineers.
• Collaborate with support and field resources to make sure that customers are successful with Dremio

Requirements

• Fluency in Java and/or C++ with 3 to 5+ years of experience developing production level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous patterns and their applications towards developing scalable systems
• Experience developing scalable distributed systems and deploying, scaling, and managing microservices
• Experience with  containers and kubernetes for orchestration and container management in private and public clouds (AWS, Azure, Google Cloud) a plus
• Excellent communication skills and affinity for collaboration and teamwork
• Interested in and motivated to be  part of a fast-moving startup with a fun and accomplished team
• Startup experience a plus
• B.S. or M.S in Computer Science or a related technical field or equivalent practical experience