Head of Customer Happiness

at Monexo FinTech (P) Ltd

Posted by Mukesh Bubna

Account Managers for Enterprise Level Customers in over 30 countries for a leading SaaS product. Excellent English as well as analytical skills are required. Send in your resume for more details.

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex. Key Responsibilities: - Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention - Build a framework and establish customer support practices, including live customer support and knowledgebase - Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced - Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks - Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset) Skills: - Strong interpersonal skills, both verbal and written - Technical aptitude and ability to learn software programs - Problem-solving skills and ability to identify tricks to help customers - Experience working with core teams within an organisation - development, testing, marketing - Data-driven and analytical thinking Important note for applicants - while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

Spocket is a Canada based B2B E-commerce startup. We are looking for talented and experienced individuals to join our India team. This will be a full-time role and you will have to work out of our WeWork office in Thane. Spocket has been consistently achieving great standards with customer communication and has built a strong community of entrepreneurs through proactive interaction. Our success as a startup runs linear to the success of our customers- and your role at Spocket will be focused on providing excellent service to our customers. You will be responsible for handling the entirety of customer and lead queries, concerns and communication. A huge chunk of the customer experience on Spocket relies on the quality of customer support offered- so we expect people with great communication skills and fluency in English. We are a small team looking for self-starters who can onboard quickly, and stand firm under pressure. You will also be responsible for helping track customer expectations, pain points and requests. There will be no shortage of opportunity to learn and grow as we continue to build the company in the coming months and years. Grab the chance to become Spocket's customer support agent and help build an awesome platform for over 20,000 online retailers that we are currently serve! We're excited to have you because you will.. - Handle customer queries effectively and quickly - Will be able to operate under pressure, with hundreds of messages requiring responses per day - Proactively reach out to different segments of users to improve their experience on the platform - Build relationships with the customers based on trust and mutual support - Identify and track issues that customers reach out to you about - Provide the team with user insights that can be converted to applicable improvements - You love talking with people and enjoy helping them out - Be a medium for the brand voice and tone Create happy customers We're excited to have you because you have - 2 or more years of experience handling customer support for a tech startup. (Very important) - Flawless communication skills - Excellent in written and spoken English (Must have) - Hunger for a fast-paced environment with constant change - A penchant for helping people - The ability to cope with challenging situations The capacity to grasp quickly and self-learn

Contact customers by telephone in order to promote and sell services, gather information, verify details or post their requirements. Responsibilities: 1) Calling to the clients. 2) Handle their queries and resolve them. 3) Maintains database by entering, verifying, and backing up data. 4) Contributes to team effort by accomplishing related results as needed. 5) Documents transactions by completing forms. 6) explain the customers - based on services offers / benefits 7) promoting the brand 8) taking proper feedback - mails/phones ( communication channel) Requirements: 1) Candidate must possess the good communication skill. 2) Knowledge of computer 3) Good typing speed 4) Able to read/write/speak English and Hindi language. 5) Capability to handle customer queries. 6) Good convincing power.

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

About Company:The Fashion Enterprise (TFE) is an online publication & directory platform, dedicated to providing behind the scenes reportage from the fashion industry in India. Through its digital content and tools, TFE aims to equip industry creatives and experts with invaluable insights & best practices on the business & entrepreneurial facets. TFE's mission is to act as an umbrella for all professions in the fashion industry & bring them together as a community, in order to help them stay connected. We provide services in digital magazine and fashion directory.About the Internship: Selected intern's day-to-day responsibilities include: 1. Collect data2. Segregate data for uniformity3. Assist data analyst in handling database Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 1st Jun'18 and 1st Jul'18are available for duration of 1 monthhave relevant skills and interestsStipend:INR ₹2000-5000 /MonthDeadline:2018-06-30 23:59:59Other perks:Certificate.Skills required:MS-Office and MS-Excel (Learn MS-Excel)

Candidate will have to speak to startups, founders and companies for interviews on our publication website. Candidate will have to generate revenue through advertisement sales.