Head of Customer Happiness

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

P osition holder will be an individual contributor

 Build and manage productive, professional relationships with clients

 Ensure clients are using and deriving benefits from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined

 Maximize revenue by upselling other services and achieve

fortnightly, monthly client retention and revenue targets

 Systematic follow-up and time-bound closures

 Prompt resolution of complaints

 Daily 4-5 in person meetings (F2F) with clients onsite

The Solution Architect plays a critical role in the architecture design and development of globally consistent Liquidity and Cash Management solutions and is a key contributor to the overall delivery in a fast-paced and challenging environment.

Responsibilities:

• Develops technology road maps, while keeping up-to-date with emerging technologies, and recommends business directions based on these technologies
• Provides technical leadership and is responsible for developing components of, or the overall systems design.
• Translates complex business problems into sound technical solutions.
• Provides integrated systems planning and recommends innovative technologies that will enhance the current system.
• Contribute to ongoing architecture governance and reviewing proposed solutions.
• Lead integration of new and existing components with ICG Platforms.

Qualifications:

• 10+ years relevant experience
• Experience as Full-Stack Developer and Experience as Architect Desired
• Understanding of integration technologies concepts like Webservices, REST API etc
• Familiar with DevOps tools like Maven, Jenkins, Bitbucket etc
• Consistently demonstrates clear and concise written and verbal communication
• Management and prioritization skills
• Ability to develop working relationships
• Ability to manage multiple activities and changing priorities
•  

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

We are looking for a Technology Leader to help us build the next-generation InsureTech platform from scratch. You will work with an amazing set of engineers on some of the most challenging tech problems and impact million of lives. 

Responsibilities:

- Define the technical architecture for Vital

- Complete responsibility of the development of the backend, web app, and the native app

- Recruit, manage and mentor a team of frontend developers, backend developers and quality engineers

- Ensure timely delivery of all features 

- 50% of the time will be in the actual development and 50% in code reviews, management and building the team

Requirements:

- 10+ years of application development experience in a good product company

- Expert knowledge of data structures, algorithms, databases, and caching technologies

- Must have managed a team of developers and QA engineers

- Must be hands-on with coding and development

- Undergrad CS degree from NIT or a good regional college is a MUST

About the Role

 You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.

Enterprise Sales Manager Responsibilities:

• Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
• Conduct market research to find trendsetter ideas and identify new markets and customer needs
• Promote the company’s products/services addressing or predicting clients’ objectives
• Locate new leads and arrange business development meetings with prospective clients
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Close business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Build and maintain long-term relationships with existing and new customers
• Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines

 Requirements:

• 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
• Proven sales track record with references
• Strong market knowledge of enterprise SaaS and technology
• Strong Interpersonal skills (outgoing and personable)

• Excellent communication and negotiation skills (verbal, written & presentation)
• Excellent organization, prioritization and time management skills.

• MBA, BSc/BA in business administration, sales or relevant fields

• Creating and processing invoices
• Cross-checking invoices with payments and expenses to ensure accuracy
• Managing a company's accounts payable and receivable
• Sending bills and invoices to clients
• Tracking organization expenses
• Processing refunds
• Working with collection agencies on overdue payments
• Communicating with clients regarding billing and payments
• GST returns
• TDS knowledge
• Tally Proficient