Custom support executive - shycart.com

Job Title: Lead - Monitoring

Location: Gurgaon

Experience Required: 8+ Years

Job Type: Full Time

Position Summary

We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.

As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.

This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.

Roles and Responsibilities

• Monitor System Performance:
• Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
• Troubleshooting and Issue Resolution:
• Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
• Capacity Planning:
• Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
• Incident Response:
• Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
• Monitoring Tools Management:
• Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
• Performance Analysis:
• Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
• Cloud Monitoring:
• Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
• Synthetic Monitoring:
• Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
• Documentation and Reporting:
• Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
• KPIs and Dashboards:
• Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
• Team Leadership:
• Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.

Skills and Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
• Experience:
• Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
• Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
• Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
• Technical Skills:
• Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
• Strong analytical, problem-solving, and decision-making skills.
• Soft Skills:
• Strong leadership, communication, and team collaboration abilities.
• Experience in publishing KPIs, dashboards, and other reporting mechanisms.

Good to Have Certifications (Preferred):

• ITIL Foundation
• Certified Monitoring Professional (CMP)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: SCOM (if available)

TMRW House of Brands (ABFRL) islooking for a Motion Graphic Designer who will be responsible for designing& editing all social media & marketingcollaterals including static and videotemplates. The ideal candidate must be well equipped with adobe suite,canva and shouldknow how to use Generative AI (mid journey firefly Dall-e) and other relevant editing tools, and must be able to deliver quality visual content on a consistent basis. The candidates are expected to have a minimum of 3-5 years of experience as a Motion Graphic designer.

Responsibilities:

Study design briefs and determine requirements

Conceptualize visuals based on requirements

Prepare rough drafts and present ideas

Develop illustrations, logos, and other designs using software or by hand

Use the appropriate colors and layouts for each graphic

Work with copywriters and the creative lead to produce the final design

Amend designs quickly after feedback

Ensure final graphics and layouts are visually appealing and are on-brand

Meet deadlines provided by the design lead

Requirements and skills:

Proven experience in Adobe Suite, Canva

Good Knowledge on Generative AI (Mid journey, firefly, Canva AI)

Proven graphic design experience has worked with an Agency or the Fashion Industry

A strong portfolio of illustrations or other graphics

Familiarity with design software and technologies (such as InDesign, Illustrator, after effects Photoshop Canva )

A keen eye for aesthetics and details

Excellent communication skills

Ability to work methodically and meet deadlines

Qualification: Graduation/Diploma in Visual Design

The Role:

As an ML Engineer at TIFIN, you will be responsible for driving research and innovation in a result-oriented direction. Your role will involve staying updated on the latest research trends and exploring advancements in Natural Language Understanding (NLU) and their applications in conversational AI. You will also play a mentoring role and contribute to improving NLU capabilities using transfer learning from historical conversational data.

Requirements:

• Experience with training and fine-tuning machine learning models on large text datasets.
• Strong computer science fundamentals and at least 3 years of software development experience.
• Track record of thinking big and finding simple solutions while dealing with ambiguity.
• Proven experience as a Natural Language Processing Engineer or in similar roles.
• Good understanding of NLP tricks and techniques for semantic extraction, data structure, and modeling.
• Familiarity with text representation techniques, algorithms, and statistics.
• Knowledge of programming languages such as R, Python, and Java.
• Proficiency in Machine Learning frameworks like TensorFlow, PyTorch, etc.
• Ability to design software architectures and solve complex problems.
• Strong analytical and problem-solving skills.
• Experience in projects related to information retrieval, machine comprehension, entity recognition, text classification, semantic frame parsing, or machine translation is a plus.
• Publications, patents, or conference talks in relevant fields are a bonus.

• As the key member of a consultative sales team, you will be focused on developing and closing new business opportunities with assigned accounts
• Develop expertise of the company products to ensure potential customers have the right expectations from our products
• Aggressively drive the development of the sales pipeline by prospecting and performing outbound sales activities such as lead follow-up, sales qualifications, and calling
• Nurture leads through the funnel to close transactions by contacting them on multiple channels - social, email, phone, online demo, in-person meetings
• Attend industry events such as trade shows and conferences to meet new prospects
• Be the voice of the customer to articulate requirements and feedback clearly to other teams such as Marketing, Account Management, and Product

Job description

We are looking for A Sales executive with excellent communication and interpersonal skills to effectively interact and perform sales with customers (B2C) and perform day-to-day responsibilities, which include contacting potential tenants & Follow-up for leads received, responding to queries from customers with patience on all platforms. The executive must maintain a positive and professional attitude while handling the responsibilities.

Responsibilities:

·       Schedule appointments on behalf of potential tenants to visit properties.

·       Follow up with leads received from social media platforms, property rental portals, direct office walk-ins, etc.

·       Have a thorough understanding of our product offerings and pricing.

·       Utilize our sales methodology, schemes, and incentives effectively to close sales.

·       Collaborate closely with the leads team to ensure all leads are properly handled.

·       Maintain a track record of your progress by creating monthly reports that summarize key metrics.

Qualifications:

·       Experience of sales in a property management is a plus, e.g. house rentals, hospitality businesses.

·       Exposure to sales in the US and UK market is an added advantage.

·       Experience in B2C sales is preferred.

• Good telephone manner and positive attitude.
• Communicates and negotiates persuasively - capable of influencing others assertively, building rapport with customers.
• Should have high soft skills and be able to convert to leads to sales.

·       To have good knowledge of Microsoft Excel, email and web searches, along with the ability to quickly and effectively learn new software packages.

·       Any Graduate with experience of 2-3 years in relevant field is preferred.

·       Good understanding of CRM software, Property management tool.

About Company:

Spericle Group operates companies that specialize in student housing, property management services, construction and the hospitality services in Lincoln, UK for over 20 years. 

Salary:

180 - 220 INR per Hour

Timing: 1.30PM to 10.30PM

Job Type: Full-time

Benefits:

• Work from home

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results