Custom support executive - shycart.com

Communicating with customers, making outbound calls to potential customers

Handling incoming calls and following up on leads & renewal data

Performing market research, Gathering, and processing data.

Assisting and coordinating with the sales team.

Helping Closing sales and achieving sales targets.

 Requirements:-

Bachelor’s degree

Knowledge of computer operating systems and MS Office software.

Ability to work as part of a team.

Excellent written and verbal communication skills.

About Company

BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.

BD Software makes sure to educate their staff, partners and clients about the significance of their solutions. Operating from a registered premise in the satellite city of Navi Mumbai, BD Software has acquired more than two lakh users within a short period. This stands as an example of the hard work and perseverance of the firm and its righteous employees. With more than 60 team members dedicated towards sales, technical support & presales, administration & finance, BD Software is looking towards a good future growth

Role : ServiceNow (ITSM +HRSD) Developer

Qualification :Bachelor's degree in computer science, Information Technology, or a related field.

Experience : 5 to 8 years

Location: Remote

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
• Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
• Integrate ServiceNow with other systems and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integration using APIs and web services.
• Familiarity with ITIL and HR processes, policies, and compliance requirements.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
• Experience with Agile development methodologies.

●MS or BS/B.Tech in computer science or equivalent experience from top college.

● 2+ years Strong Product Development experience
● Proficiency in multiple programming languages, both dynamic (Ruby, Python, Golang etc.)
and strongly typed object oriented language.
● Experience and knowledge of open source tools & frameworks, broader cutting edge
technologies around server side development.
● Excellent data structures, algorithms and problem solving skills.
● Experience with Test Driven Development within a continuous Integration environment
(Jenkins, GO, etc)
● Customer-focused, react well to changes, work with teams and be able to multitask.
● Must be a proven performer and team player that enjoys challenging assignments in a
high-energy, fast growing and start-up workplace.
● Must be a self-starter who can work well with minimal guidance and in a fluid environment.

Artwork Flow website: https://www.artworkflowhq.com/">https://www.artworkflowhq.com 

Bizongo: https://www.bizongo.com">https://www.bizongo.com 

Artwork Flow is the Global SAAS platform by Bizongo for Product Packaging Management and Label Proofing. It’s a cloud-based collaboration platform to review & approve creative packaging projects to accelerate new product launch.

We are helping brands across industries such as Food and Beverages, Pharmaceuticals, Cosmetics, Personal Care, Chemicals, Consumer goods, and more.  Our capterra score of 4.5 is a testimony to our customer obsession.

We function as a startup within Bizongo and we are looking to onboard driven individuals for Product and Engineering, as we grow Artwork Flow into North America, Europe and other global markets.

We have a few of the best investors on board including the likes of Accel, Chiratae, B-Capital Group, IFC (World Bank group), CDC group and Schroeder Adveq

You’ll be a great fit if you:

• Strong proficiency in Java and building scalable enterprise applications
• Can think of architectural design at scale
• Love solving complex and challenging problems
• Have good knowledge of design and architectural patterns
• Thrive to implement Industry’s best practices and coding standards
• High obsession for Quality and Performance
• Good knowledge on performance optimization, SQL tuning, caching techniques
• Like to collaborate with people, share knowledge, learn from others and mentor juniors

Additional Perks - 

• Medical Insurance 
• Flexible Work hours 
• Casual Dress Code 
• Recreational Facility

About the Role

A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions. 

Role and Responsibilities

• Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
• Understand the product requirements, ask questions, and gather information and feedback to design and deliver features both on Android and iOS.
• Create a roadmap of tasks to be delivered for both iOS and Android applications in sync, such that new features go to the end-user at same time. 
• Lead the design of Android and iOS applications in a modular fashion with reusable components.
• Proactively identify issues related to memory consumption, battery drain and multi-threading in the application by planning regular tests and analysis.
• Deliver Android and iOS applications with integration to backend services deployed on the cloud with high quality and responsiveness. 
• Create strong practices around test driven development, automating delivery of apps to the marketplace with strong CI/CD practices.
• Manage a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
• Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
• Hands on with programming with 50%+ of bandwidth going into modules owned.

Skills/Experience

• A highly talented developer with 10+ years of hands-on experience in building apps that have been released to the Play Store(Android) and Appstore(iOS). 
• Demonstrated experience managing teams of 5-10 or more engineers in mobile application teams.
• Strong knowledge of Android, Kotlin, iOS, Swift, Objective C and working with MVVM, MVP, MVC patterns.
• Experience building mobile applications which lean heavily on connecting to cloud services to gather data and stream videos/content. 
• Working knowledge of Xamarin or Flutter (cross platform frameworks) is highly preferred. 
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.

At Tailwebs, we’re well aware of the impact our solutions have on the world’s leading brands. But we won’t rest until everybody knows. We are looking for an Android developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

GIVE UP BEING A PERFECTIONIST

Our ideal candidate will be trusted to dive right in, take the lead, make initiatives, and help top- notch brands that help make everyday activities easier for people around the world. You are never going to be perfect but keep on striving to become better at anything.

Tailwebs is a digital business organisation engaged with a range of companies from start-ups to top-notch corporations, which offers a multitude of services such as web designing, start-up software development, mobile/ web app development, and technology consulting.

Do you consider yourself to be a creative individual who is willing to step outside of the box in an effort to raise the bar in mobile technology development?

Then you might be the right team member we are looking for!

Have a look at your major objectives:

-Give up being a perfectionist

-Willingness to take that extra mile is the key to excel at this role in Tailwebs

Peek through what your weekly and monthly responsibilities look like?

-Continuously discover, evaluate, and implement new technologies to maximise development

efficiency

-Working in a team of talented Android engineers to improve development

-Work closely with product management & UX to execute an idea from concept to delivery using

excellent software design, coding, & processes

-Design and build advanced app features for the Android platform

-Translate designs and wireframes into high quality code

-Design, build, and maintain high performance, reusable, and reliable Java code

-Ensure the best possible performance, quality, and responsiveness of the application

-Identify and correct bottlenecks and fix bugs

-Help maintain code quality, organization, and automatization

And here’s what you need to qualify for the interview:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Bachelor’s degree in Computer Science, Engineering or a related subject

Job Type: Full-time