Custom support executive - shycart.com

About MyOperator 

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. 

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. 

Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview 

The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services. 

This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers. 

This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams. 

Key Responsibilities 

Technology & Product Ownership 

● Own end-to-end product engineering for all SaaS platforms and AI solutions

● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms

● Translate business vision into robust, scalable technical systems

AI & Innovation Leadership 

● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers

● Drive build vs buy decisions for AI, infra, and tools 

● Ensure responsible, secure, and cost-effective AI adoption 

● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery 

● Build, mentor, and scale high-performing engineering teams 

● Set engineering standards for code quality, DevOps, testing, and deployment

● Own delivery timelines, tech debt management, and release governance

● Establish strong engineering culture, accountability, and ownership 

Stakeholder & Business Alignment 

● Partner closely with CEO, Product, Sales, and Customer Success

● Support enterprise deals with technical confidence and credibility

● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board 

What We’re Looking For 

Experience & Background 

● 10+ years of experience in software engineering and architecture

● Proven experience leading large-scale SaaS platforms 

● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale 

● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus

Leadership & Mindset 

● Entrepreneurial mindset with ownership mentality 

● Ability to think business-first, not just tech-first 

● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action 

● Deep sense of accountability and execution excellence

Why Join Us 

● Direct reporting to the CEO with real decision-making power

● Opportunity to shape the technical DNA of a growing AI company

● Build AI agents and SaaS products at scale 

● Potential for long-term leadership growth and wealth creation

● High-impact role with visibility across the organization

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 60+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

Role Overview:

Appknox is expanding its Europe business and is looking for a high performing Sales Development Representative based in India to build qualified outbound pipeline across key European markets.

This role is focused on outbound led pipeline creation for mid market and enterprise customers in regulated industries such as BFSI, fintech, telecom, SaaS, and digital platforms. You will work closely with a senior Account Executive to open new logos, penetrate target accounts, and convert early conversations into revenue ready opportunities.

This is a hands-on role for someone who has experience selling into European markets, understands longer enterprise buying cycles, and is comfortable prospecting into senior security and engineering stakeholders while working Europe aligned hours.

Key Responsibilities:

Pipeline Generation

• Own outbound pipeline creation across assigned European markets. 
• Prospect into defined ICPs including CISOs, Heads of Application Security, and Engineering Leaders
• Execute multi channel outreach using cold calling, personalized email, LinkedIn, and account based prospecting.

Qualification and Handover

• Qualify outbound leads against clear criteria including use case, urgency, stakeholder alignment, and buying intent
• Partner closely with the Europe Account Executive to ensure clean, context rich opportunity handover to encourage faster progression.

Market Specific Outreach

• Tailor outreach and messaging based on country, industry, and regulatory context including GDPR and sector specific compliance needs.
• Continuously refine messaging based on conversion data and market feedback.

Collaboration

• Work closely with Marketing to follow up on campaigns and improve lead quality
• Share insights from prospect conversations to improve ICP definition, messaging, and targeting.

Execution and Reporting

• Maintain high CRM hygiene with accurate activity and pipeline tracking
• Consistently meet or exceed weekly and monthly activity, meetings booked, and pipeline/conversion targets.

Requirements:

Experience

• 2-3 years of experience in B2B SaaS sales development or a similar outbound role.
• Prior experience selling into European markets from India is required.
• Experience in cybersecurity, developer tools, or enterprise SaaS is strongly preferred.

Track Record

• Proven ability to consistently meet or exceed outbound pipeline or qualified meetings targets
• Demonstrated success working closely with Account Executives on opportunity creation.

Prospecting Skills

• Strong cold calling, email outreach, and social selling skills
• Comfortable engaging senior technical, security, and engineering stakeholders.

Communication

• Excellent spoken and written English. 
• Proficiency in additional European languages such as German, French, or Spanish is a strong plus.
• Exposure to European business communication styles and buying behavior is important.

Organization and Ownership

• Strong time management and prioritization skills
• Ability to work independently with high ownership in a hybrid setup.

Growth Path-

High performing SDRs will have the opportunity to progress into Senior SDR or Account Executive roles as the Europe business scales.

Interview Process

• Round 0: Profile Evaluation – HR
• Round 1: Interview with Sales Team
• Round 2: Interview with Head of Sales
• Round 3: Interview with Co-founder
• Round 4: HR Discussion / Final HR Round

Compensation

• As per market standards

Why Join Us?

• Global Impact & Innovation: Be part of a cutting-edge cybersecurity company that serves Fortune 500 clients and enterprises across industries. You’ll work on innovative security solutions and gain exposure to global sales strategies.
• Learning & Growth: Access continuous development opportunities – on-the-job training, professional courses, and mentorship. Appknox invests in your career: as one employee shares, the company has contributed “immensely to my personal and professional growth”.
• Flexible Culture: Enjoy a flexible schedule and hybrid work model. Appknox trusts you to manage your work – “flexible schedule empowers us to work at our best”. We also emphasize work-life balance; employees appreciate our “healthy work-life balance… and flexible and positive work culture”.
• Competitive Compensation: A rewarding package with base salary, performance-based commissions/bonuses, and equity options.
• Benefits & Wellbeing: Comprehensive medical insurance for you and your family, participation in a Corporate Pension Scheme (Corporate-NPS) for future security, and wellness perks like gym memberships and mental health support.
• Collaborative Team: Join a diverse, cross-functional team of cybersecurity experts, marketers, and sales pros. You’ll report to the Director of Global Sales and collaborate with colleagues worldwide. We uphold honesty, customer-centricity, and open communication in everything we do.

Ready to secure the future of mobile apps? If you’re a driven SDR with a passion for sales and technology, we want you on our team. Apply today to help Appknox continue making mobile apps a safer place for businesses and users around the globe.

I’m looking for a senior full stack developer who can move fast, code fast, and lead projects from concept to delivery using Claude Code as a development accelerator.

You should be comfortable taking ownership of full features and delivering complete, production-ready results quickly. The right person knows how to leverage Claude Code for rapid iteration, build structured systems fast, and manage a small remote team of developers to keep progress constant.

We are building automation and trade software tools that require strong backend architecture, asynchronous task processing, and modern, responsive interfaces. You’ll be directly responsible for shaping and delivering new systems end-to-end.

Your work will include:

• Leading development of new modules and full products  

• Building backend logic in Django with Celery task flows  

• Developing frontends with Angular or React  

• Using Claude Code daily to accelerate development and testing  

• Managing tasks, coordinating developers, and ensuring constant delivery  

• Integrating APIs, handling data processing, and optimizing performance

You must be a hands-on coder who thrives in a fast execution environment and can manage both code quality and delivery speed.

Requirements:

• Strong experience with Django, Celery, and REST APIs  

• Solid frontend experience with Angular or React  

• Excellent understanding of asynchronous systems and data pipelines  

• Proven experience leading developers or managing sprints  

• Experience with PostgreSQL, Docker, and Git based workflows  

• Familiarity with financial or trade software is a big plus  

• Strong communication skills and ability to manage progress across multiple projects  

• Comfortable using Claude Code or similar AI coding tools to build fast

I’m looking for a senior professional who can code, lead, and deliver without delay. Someone who can think strategically, execute quickly, and ensure results every week.

This is a full-time role for someone who wants to lead high-speed development and deliver complete, real-world systems with the help of AI coding tools.

A Skilled Full Stack Developer is a versatile and highly capable software engineer who can handle both front-end and back-end development tasks. They possess a broad understanding of the entire web development stack, enabling them to build and maintain complex web applications. Here's a comprehensive job description outlining their responsibilities, skills, and qualifications:

Job Title: Skilled Full Stack Developer

Job Summary:

We are seeking a highly motivated and experienced Full Stack Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining robust and scalable web applications. You will work across the entire development lifecycle, from conceptualization and design to implementation, testing, and deployment. You will collaborate with cross-functional teams, including designers, product managers, and other developers, to deliver high-quality solutions that meet our business needs.   

Responsibilities:

• Full Stack Development: Design, develop, and maintain both front-end and back-end components of web applications.   
• Front-End Development:Build responsive and user-friendly interfaces using HTML, CSS, JavaScript, and modern front-endframeworks (e.g., React, Angular, Vue.js).   
• Implement UI/UX designs and ensure cross-browser compatibility.
• Optimize front-end performance for speed and scalability.

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM

About the role:

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details:

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight (For day shifts), shift start hour will be after 7 PM and shift end hour before 10 AM (For night shift)

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Qualifications:

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Ability to counsel a parent for the child's future
• Comfortable with changing shift timings so that we may serve our customers better
• Graduation is not mandatory for candidates with 3+ years of experience
• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint

Develop optimization strategies that increase the company's search engine results rankings.

· Research SEO keywords to use throughout the company's website and marketing materials.

· Set measurable goals that demonstrate improvement in marketing efforts.

· Monitor daily performance metrics to understand SEO strategy performance.

· Efficiently communicate with other marketing professionals to align goals.

· Collaborate with others within the marketing department to manage SEO strategy.

· Write compelling and high-quality website content, including blog posts and page descriptions.

· Update content and website links for maximum optimization and search engine rankings.

· Minimum 2+ years of experience in developing and executing SEO campaigns.

· Bachelor's degree in business, marketing, communications or information technology, certification, and other degree programs available so must be having min. requisite of IT side & good at Marketing side.

· Understanding of search engine algorithms and ranking methods.

· Experience with SEO industry programs, such as Google Analytics or Adobe Analytics.

· Knowledge of keyword research and data mining tools.

· Able to complete competitive analysis of other companies within the industry.