Director - Product/Project Implementation
at A B2B SaaS-based leading product firm.
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- First point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
Subodh Popalwar
Software Engineer, Memorres
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React.js
NextJs (Next.js)
Javascript
HTML/CSS
NodeJS (Node.js)Skyber is a fintech based in Mumbai, India and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalising, unifying and streamlining businesses processes and transactions.
At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.
To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.
Being a part of Skyber is like being a part of a Sports team. Where we back each other. We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.
At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡
Our flagship platform - Baazaar(https://baazaar.io">https://baazaar.io) is live on Play Store and iOS App Store 🚀
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- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with React.JS
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- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
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- A knack for benchmarking and optimization
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Here’s what you will get if you work with us :
- Working with a young & dynamic team that constantly tests your thinking and beliefs.
- No specific work timings. We believe that your work should speak for you and not the time.
- Constant amusement by Dot (Warning: Apply only if you like dogs) 🐶
- Occasional doses of Yummy Home Cooked food😋
- Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)
If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply
The founder is a Finance Post Graduate who quit his glittering Investment Banking career to embark on this journey of helping out our future generation in selecting the right career option based on various aspects. They have already connected to a million students and plan to reach 10 million by 2022.
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What you need to have:- Proven work experience in talent acquisition roles in startup/product companies
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* Lead Generation
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We are looking for a Flutter mobile application developer who possesses a passion for pushing mobile technologies to the limits. Our ideal candidate is a great Flutter developer who is proficient with iOS / Android / Flutter and its ecosystem.
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- Strong understanding of design patterns over and above MVP, MVVM, and MVC
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They have partnered with 200+ MNCs for training of their working professionals and also for their alumni placement. They have partnered with 60+ universities and autonomous colleges to upskill students via university programs integrated with skill-based offerings
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres