Director - Product/Project Implementation
at A B2B SaaS-based leading product firm.
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- First point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
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Reporting To: Product Lead
Joining Date: Immediate (Mumbai)
Describe the ideal candidate here.
All of the GaragePlug product modules have critical workflows, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products.
We have developed an in-house framework for manually testing the features/product before the launch. This has helped us to catch more than 1000 bugs before releasing the feature in production.
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# WHAT YOU WILL BE DOING
### **Within 1st month**
- Learn all aspects of products and critical workflows for each of the products as part of your training.
- Setup the dev environment and organise your first bug bash.
- Have a one-one chat with every member of the GaragePlug team so you get to know everyone well.
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- You’ll start developing your first project all by yourself.(With some guidance)
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- You’ll automate five to six critical workflows for the existing product.
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### **Within 12 months**
- You’ll automate at least 60-70%of the workflows in product and completely own QA as a function.
- Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture.
- Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
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- We use Spring-boot microservices for backend and Angular 2+/Ionic 3+ for frontend. We prefer someone with experience in selenium, but it is not necessary. You must have experience of working with testing frameworks like selenium, tools, or SaaS products for functional testing like [cypress.io](https://cypress.io/).
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- Great attitude to ask questions, learn and suggest process improvements.
- Excellent problem solving and analytical skills.
- Previous work experience at a product-based company or startup would be a bonus.
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# **INTERVIEW PROCESS AND PREP NOTES**
- **Problem Solving & Analytical Skills:** We are a Java & Angular shop, and if you say that you will improve the quality of the product, we expect you to know basics of typescript and/or Java (but not mandatory)
- **Blackbox Testing:** Be prepared to answer some simulation-based questions during our interviews. From writing the requirements for a test case to planning & executing test plans on the GaragePlug platform, watch out for some hard-hitting questions.
- **Culture Round:** Understand if your values and beliefs fit in with your company’s culture. Be yourself. This is for both sides to evaluate if we're a cultural fit for each other.
- **Founder Round:** Discussion with both the founders of the company. This round helps us evaluate how we both can mutually benefit each other.
# **WHY JOIN US**
- **Freedom & Responsibility:** If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- **Great Salary & Equity:** For our top performers and leaders, we grant stock options. As GaragePlug continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!
- **Transparency:** If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with GaragePlug gives you that opportunity to experience it all first hand.
If all of this sounds exciting to you, join us for an exciting and equally fulfilling ride at GaragePlug!
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon