
Director - Product/Project Implementation
at A B2B SaaS-based leading product firm.
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- First point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

Similar jobs

Job Description:
We are hiring Javascript developers to join our team in developing enterprise mobile applications. This person will work closely with the UX team, as well as, other engineering teams while developing applications and user interfaces.
Experience & Expertise:
- Highly skilled at front-end engineering using Object-Oriented JavaScript with at least 2+ years of extensive experience on Javascript libraries and micro frameworks
- Expertise on frameworks like , React JS, React Native, Redux, Typescript, etc is highly preferred
- Should have strong hands on mobile cross-platform application development
- Experience integrating user interfaces with middle-tier code and back-end data sources
- Strong analytical, problem-solving, organizational, and detail-oriented skills
- Must be able to work both on a team or individually, in an adaptable, agile environment
- Excellent communication skills
Job Responsibilities:
- Work closely with the user experience team to develop functional prototypes
- Work with development teams to implement user experience deliverables
- Contribute UI component code to a shared controls library and resource dictionary
- Participate in product definition and strategy development
- Collaborate with team members, developers, and third parties to ensure the integrity of the interaction is maintained throughout the project development life cycle
- Support quality assurance testing processes
Skills Required:
Ionic Framework, Angular 2, Redux, TypeScript, Cross platform, Micro frameworks, React JS, React Native,

• Partner with Senior Engineers to define the frontend technical approach.
• Develop, test, and maintain tools and solutions to facilitate quick and easy customer onboarding.
• Collaborate with Customer Success and Engineering teams to build best-in-market PaaS solutions.
• Work closely with Customer Success, Sales, and Engineering teams on customising enterprise
environments to meet customer requirements.
• Participate in scrum activities to plan, execute and release software.
• Creative and alternate solution recommendations with growth mindset.
Eligibility:
• Minimum 3 years of experience building frontend applications using ReactJS.
• Strong command over HTML and CSS is a must
• Comfortable with using tools like GitHub.
• Should have CI/CD knowledge using GitHub and Azure App Services.
• Should have considerable exposure to developing and deploying React solutions on Azure.
Good to have:
• UX designing experience with XD or Figma.
Model of employment:
• Hybrid
Location:
• Bangalore
Parameters: React JS, Figma, HTML+CSS, Bootstrap, Azure App Services,
Continuous Integration / Deployment, GitHub

Total experience Required: 7+ Years
Responsibilities:
- Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
- Configuration Management (CMDB)
- Analyze system performance issues and determine performance enhancements
- Administration of Knowledge Base and Service Catalog
- Configure out-of-the-box workflows and create/maintain custom workflows
- Configure application related fields, forms, views, email notifications, acceptance roles and access controls
- Integrate ServiceNow application(s) with third party systems/applications via APIs
- Provides input to staff involved in writing and updating technical documentation such as user manuals
- Prepares reports on analyses
- Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
- Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
- Codes, tests, debugs, and documents assignments of moderate to high complexity
- Independently researches and resolves more complex technical problems
- May serve as project manager or team lead on complex projects
- Based on customer requirements, formulates/defines systems scope and objectives
- Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
- When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
- Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow
Qualifications for ServiceNow developer:
- Ability to set up data security via control rules, domain separation
- Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
- Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool
SENIOR GRAPHIC DESIGNER
Tesseract Esports is looking for an experienced Graphic Design to lead a group of designers in delivering consistent, innovative and exciting graphic presentations.
About Tesseract Esports
Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.
We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.
You are good at (Technical skills)
- Adobe Illustrator, Photoshop, Indesign, Aftereffects & Other design tools.
- Strong sense of typography, colour theory, lay-outing and animation.
- Logo development, creating a design system for the brand/project, Iconography, image manipulation, mockup creation, graphic and motion graphic media.
- Plan and conceptualise by studying information and materials.
- Understand the design brief and an ability to communicate well.
- Knowledge of print and digital media.
- Creating visual ideas for the storyboard.
- Illustration skills.
You will be responsible for (not limited to)
- Create and design various materials for print and digital mediums.
- Participate in conceptualising sessions and put forward holistic ideas.
- Coordinate with other graphic designers and deliver consistent visuals.
- Manage and adhere to timelines.
- Collaborate with other team members to ensure all requirements are met with designs.
- Handle multiple projects at a time.
- Highly collaborative and can work well in a fast-paced team environment.
Your experience
5+ years in the related field.
Your academic qualifications
- We prefer an inspired mind over an academic qualification.
What we will be excited to see in you (Technical & Non-technical skills)
- 3D software’s such as cinema 4d, blender, 3DS Max.
- Experience working in esports/ gaming industry
- Video editing software: Premier pro, Da-Vinci resolve.
- Ability to lead and build a design team.
- Self-learning.
- Understanding learner’s career-related aspirations, concerns, and uncertainties throughout the consultation process
- Reviewing a learner's personal and educational background and how these might influence their prospective job-related choices
- Explain the gaps if any, between Aspiration Vs Ability of potential learners
- Informing learners about potential shortcomings in their skill sets and devising strategies to remedy these through appropriate learning solutions
- Proposing career-related options that are based on your insights about market, employability, career, salaries and growth.
- Walking learners through the process of compiling and restructuring their options and taking the best decision for themselves
- Guiding learners through the completion of aptitude, personality, and other related tests.
- Scoring learner’s responses to the tests and other questions, and discussing with them about the results of these.To efficiently carry out your daily responsibility, as a Career Counselor, you will,
- Constantly research and analyze current employment trends in IT industry
- Constantly research and analyze current market trends in emerging technologies
- Adhere to process specifications as guided by your supervisor and training team
- Comply with the organization’s policies and procedures
- Manage your performance to achieve your committed goals
- Develop positive working relationship with all colleagues - management, supervisors, co-counsellors, all support team members
You are a good fit for this role, if you can/have,
- Demonstrate history of performance through target achievements
- Track record of meeting targets & commitments
- Displaying excellent judgement & interpersonal skills
- Showcase your knowledge about ever-changing trends across all dominant industries
- Demonstrate Resilience and emotional balance
- Top-notch investigative, assessment, and communication skills
- Self-learner and invested in self-development
- Hobbies that wake you up early even on week-offs
knowledge of Java and Spring.
• Familiarity with:
• SQL and noSQL databases
• Kubernetes, Docker, Helm
• Message/Streaming Technologies: Kafka, Kinesis, JMS, etc
• Unix Shell Scripting
• Microservices Architecture
• AWS, GCP, or Azure
• Experience in modern software development methodologies and technologies:
Scrum, Jira, Git
• Ability to handle full application development cycle from requirements to
production.
• A dedication to positive team collaboration

- 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
- 2+ years of hands-on experience with Postgress, MongoDB.
- Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
- Experience with AWS
- Experience in front-end development using react.js is a plus.
- Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
- DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
- Self-motivated and a good team player.
- Good communication and interpersonal skills.
- Bachelor’s Degree in Engineering from a reputed Institute



Description:
1. Hands-on backend web and API development experience.
2. Has strong MySQL and Database knowledge.
3. Working experience in building and deploying applications on servers like AWS, etc.
4. Good understanding of architectural patterns (e.g., MVC) is required.
5. Good communication and analytical skills.
6. Experience in building REST APIs in NodeJS and/or TypeScript.
7. Code repositories management in GIT.
8. Provide leadership to the team around new approaches, workflows, and technologies.
9. Experience in client requirement analysis and estimating projects timeline and efforts.
- Min. 3-4 years HANDS-ON EXPERIENCE below is mandatory. Altium Designer/Allegro (Preferred tools) Design of multilayer impedance-controlled PCBs
- Schematic symbol and Footprint Library Creation as per IPC standard.
- Hands-on experience with high speed and mixed-signal multilayer layout design.
- Component Placement and Routing plan preparation for design effectiveness
- Complex layout design with DFM and DFT Considerations.
- Gerber Generation and CAM Validation
Required Skill Sets:
- Knowledge of DFM & DFT
- Knowledge of layer stack-up build.
- Knowledge of EMI/EMC considerations for the successful layout design.
- Knowledge of IPC standards.
- In-depth knowledge of PCB fabrication process and Assembly.
- Knowledge in deciphering 2D/3D CAD DRAWINGS
- Willingness to learn new tools, technologies, and processes.
Qualification:
- Diploma/BE/B. Tech in Electronics or any other discipline.
As a Senior Tech Lead:
You will be part of a thought leadership team that will design and develop the leading cyber security solution that protects digital assets of corporations such as Apple & the US Federal Govt. This solution used by global Fortune 100 corporations will be massively scalable to secure their Global networks
You will bring to the table:
Domain: Networking and Network Security
Primary Skills: Java, Spring & Hibernate
Secondary Skills: Any one of Python / Java Script / Angular JS / Shell / ANTLR / Groovy
Expertise
- Excellent skills & experience in Java, Spring & Hibernate
- Minimum 2 years of Experience in Networking and Network Security domain
- Any Scripting language - Python / Java Script / Angular JS / Shell / ANTLR / Groovy
- Strong object-oriented design skills, data structures, algorithms, and design patterns.
- Tools Pivotal / GitHub / Jenkins
- Good to have Database design and management experience.
What you will do…
- You will be hands on, writing high quality code and ensuring on-time delivery.
- Provide guidance on software design, architecture, and interface choices.
- Design highly scalable, reliable, secure and fault tolerant systems with minimal guidance.
- Mentor engineers on design, coding, and troubleshooting.
- Analyse requirements, problems and solve them with the best solution.
- Create platforms, reusable libraries, and utilities wherever applicable.
- Work in cross-functional team, collaborating with peers during entire SDLC.
- Work as part of a team to solve complex technical problems.
- Support customer queries, escalations, to keep high customer satisfaction.
About Benison
Benison Tech is a niche technology company that has been appointed by Intel, Broadcom, CISCO, Checkpoint, and Marvell to collaboratively spearhead the next generation Network Security, 5G and Wireless technologies. We help our mutual customers get to market faster by applying our core technical brilliance in solving complex engineering problems.
We work with the world leading technology companies in the latest bleeding edge technologies from 5G enablement to real-time ML based network security systems.
Our interview process isn’t easy, but necessary to ensure that we are a fit for each other. You will be working in a dynamic fast paced environment on cutting edge technologies, so roll up your sleeves and get ready for the challenge. We need people who are drawn to technology challenges rather than work in a plush corporate role.
You are a fit for Benison if
- You want to work in the technologies of the future… Network Security, Cloud technologies, 5G and WiFi6.
- You have a deep-rooted desire to learn new technologies.
- You are driven by the passion of solving complex problems.
- You want to work with some of the best minds in the industry

