
Director - Product/Project Implementation
at A B2B SaaS-based leading product firm.
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- First point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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Skills Required:
- Must worked on Enterprise Mobile app designs.
- Must understand user behaviour based designs
- Must have UX knowledge and exposure in building or improving UX
- Should have used Figma and Adobe XD


Designation : Senior Software Developer (Python)
Department : Software
Location : Airoli, Navi Mumbai
Office Time : 11am – 8pm / 12pm – 9pm
Skills and Experience:
- Should have relevant experience of 5-8 years
- Python programming experience 4+ years
- Django (python web framework) experience 2+ years
- Flask/FastAPI (API development) experience 1+ years
- Pgsql database experience 3+ years
- Machine learning (ML)/NLP experience 1+ years
- Good to have knowledge of OCR/Tesseract
- Good to have knowledge of LLM/BERT/GenAI
- Good to have knowledge of Celery for queuing
- Good to have knowledge of ML model/Python App deployment on Azure/AWS
Projects you'll be working on:
- We're focused on enhancing our product for our clients and their users, as well as streamlining operations and improving our technical foundation.
- Writing scripts for procurement, configuration and deployment of instances (infrastructure automation) on GCP
- Managing Kubernetes cluster
- Manage product and services like VPC, Elasticsearch, cloud functions, rabbitMQ, redis servers, postgres infrastructure, app engine, etc.
- Supporting developers in setting up infrastructure for services
- Manage and improve microservices infrastructure
- Managing high availability, low latency applications
- Focus on security best practices to ensure assist in security and compliance activities
Requirements
- Minimum 3 years experience as DevOps
- Minimum 1 years' experience with Kubernetes Cluster (Infrastructure as code, maintaining and scalability).
- BASH expertise, node or python professional programming experience
- Experience with setting up, configuring and using Jenkins or any CI tools, building CI/CD pipeline
- Experience setting microservices architecture
- Experience with package management and deployments
- Thorough understanding of networking.
- Understanding of all common services and protocols
- Experience in web server configuration, monitoring, network design and high availability
- Thorough understanding of DNS, VPN, SSL
Technologies you'll work with:
- GKE, Prometheus, Grafana, Stackdriver
- ArgoCD and GitHub Actions
- NodeJS Backend
- Postgres, ElasticSearch, Redis, RabbitMQ
- Whatever else you decide - we're constantly re-evaluating our stack and tools
- Having prior experience with the technologies is a plus, but not mandatory for skilled candidates.
Benefits
- Remote Option - You can work from location of your choice :)
- Reimbursement of Home Office Setup
- Competitive Salary
- Friendly atmosphere
- Flexible paid vacation policy
- Manage security tools(Snyk, Fossa, Trivy).
- Manage vulnerability programs. Triage vulnerabilities, assign priorities and owners, follow up on the mitigation
- Monitor license violations.
- Perform Security Assessments and Threat Modeling
- Security Incident Response. Be part of a security-on-call team in PagerDuty, act as incident commander, perform Root Cause Analysis.
- Drive security initiatives(Web Application Security, Least-privilege principle, Secrets Management, Key Management, PKI and Certificate Management, Anti-fraud protection).
- Given our fast pace and startup nature, things change over time and your job responsibilities will too.
You'll need:
- Web application security experience.
- Familiarity with a modern SaaS infrastructure and application development.
- Manual and/or automated Penetration Testing (white box, black box & grey box).
- Good understanding of security risk(OWASP Top 10).
- Pen-testing: burp suite/ postman, etc.
- Vulnerability management: Snyk, fossa, NexusIQ, WhiteHat security, aqua security, GitHub security, etc.
- Familiarity with major security protocols.
- Collaboration, transparency, and integrity.
- BS/MS degree; 5+ years of relevant experience.
Nice to have:
- Experience in scripting languages(BASH, Python, JS, etc).
- CEH, CSSLP, GIAC, OSCP, OSCE, or other related industry-recognized certifications.
Responsibilities:
- Implement effective sourcing, screening, and interviewing techniques
- Developing fair HR policies and ensuring employees understand and comply with them
- Manage employee relations, employee engagement, appraisals, PF, ESI, etc.
- Act as the point of contact regarding labor legislation issues
- Manage employees’ grievances
- Create and run referral bonus programs
- Oversee daily operations of the HR department
Requirements:
- Must have at least 2+ years experience in Human Resource in manufacturing/industrial company.
- Proven work experience as an HR Executive, HR Manager or similar role
- Familiarity with Human Resources Management Systems and Applicant Tracking Systems
- Experience with full-cycle recruiting
- Good knowledge of labor legislation (particularly employment contracts, employee leaves, and insurance)
- Demonstrable leadership abilities
- Solid communication skills
- BSc/MSc in Human Resources Management or relevant field
We are looking for an enthusiastic team member to help discover new prospects & bring closures. An energetic and focussed practitioner who wants to make a career in Sales/Inside Sales.
Key Strengths:
Pleasing personality, infectious energy and ability to sell.
Responsibilities
- Discover prospects through cold calling, networking and social media
- Meet to convert and
- Manage converted accounts
Requirements
- Bike (due to currently restricted modes of transport)
- 1-3 years experience in sales (to give you a jump start)
- Willingness to be on the field (well you got to meet your clients!)
If you are a person befitting the role, do connect with us with your resume, current and expected Salary.
PS: THIS IS A WORK FROM OFFICE JOB ONLY. IF THIS IS NOT SOMETHING YOU ARE OPEN TO, PLEASE DONT APPLY.


