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Customer Happiness Executive
Posted by Meekha Elizabeth

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Chennai
0 - 2 years
{{300000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{400000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Success
Customer Retention
Customer Support

Job description

You will be part of a team which is the "True North" of the organization. Patience and Empathy come naturally to you. You handle customer escalations like a pro following the existing processes and thinking of solutions which can prevent such escalations in the future. You empathize with customers and keeping them happy at all times is a given statement! Soft Skills: Should be able to understand and appreciate that chaos/randomisation is the only constant at a startup. Should be a passionate self-starter; ready to get their hands dirty Should envision and manage the growth of tech vertical to complement business growth Should have clarity in thought and articulation. Prior experience of high energy and intense environments - would be a plus Technical Skills: Troubleshooting skills with problem solving ability Prior experience in customer service would be an added plus Customer service experience in Travel industry - would be an added plus Proficiency in excel across pivot and basic functions - would be an added plus Working knowledge of Cloud applications like Google sheets, Doc and Drive

About PickYourTrail

PickYourTrail is India's No.1 Personalised Travel Company offering customised Holiday Packages & Personalised International Vacations Crafted By Travellers.

Founded

2014

Type

Product

Size

51-250 employees

Stage

Raised funding
View company

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