Dev Ops Engineer (Cloud Infrastructure)

●              Work with application development teams to identify and understand their operational pain points.

●              Document these challenges and define goals to be achieved by the infrastructure team.

●              Prototype and evaluate multiple solutions, often by experimenting with various vendors and tools available, to achieve the goals undertaken.

●              Rollout tools and processes with heavy focus on automation.

●              Evangelize and help onboard application development teams on the platforms provided by the infrastructure team.

●              Co-own the responsibility with application development teams to ensure the reliability of services.

●              Design and implement solutions around observability to ensure ease of maintenance and quick debugging of services

●              Establish and implement administrative and operational best practices in the application development teams.

●              Find avenues to reduce infrastructure costs and drive optimization in all services.

●              5+ years of experience as a DevOps / Infrastructure engineer with cloud platforms (preferably AWS)

●              Experience with git, CI / CD, Docker, etc

●              Experience in working with infrastructure as code (Terraform, etc).

●              Strong Linux Shell scripting experience

●              Experience with one of the programming languages like Python, Java, Kotlin, etc.

PortOne is re−imagining payments in Korea and other international markets. We are a Series B funded startup backed by prominent VC firms Softbank and Hanwa Capital

https://portone.io/global/en

PortOne provides a unified API for merchants to integrate with and manage all of the payment options available in Korea and SEA Markets - Thailand, Singapore, Indonesia etc. It's currently used by 2000+ companies and processing multi-billion dollars in annualized volume. We are building a team to take this product to international markets, and looking for engineers with a passion for fintech and digital payments.

Culture and Values at PortOne

• You will be joining a team that stands for Making a difference.
• You will be joining a culture that identifies more with Sports Teams rather than a 9 to 5 workplace.
• This will be remote role that allows you flexibility to save time on commute
• Your will have peers who are/have
• Highly Self Driven with A sense of purpose
• High Energy Levels - Building stuff is your sport
• Ownership - Solve customer problems end to end - Customer is your Boss
• Hunger to learn - Highly motivated to keep developing new tech skill sets

Who you are ?

* You are an athlete and Devops/DevSecOps is your sport.

* Your passion drives you to learn and build stuff and not because your manager tells you to.

* Your work ethic is that of an athlete preparing for your next marathon. Your sport drives you and you like being in the zone.

* You are NOT a clockwatcher renting out your time, and NOT have an attitude of "I will do only what is asked for"

* Enjoys solving problems and delight users both internally and externally

* Take pride in working on projects to successful completion involving a wide variety of technologies and systems

* Posses strong & effective communication skills and the ability to present complex ideas in a clear & concise way

* Responsible, self-directed, forward thinker, and operates with focus, discipline and minimal supervision

* A team player with a strong work ethic

Experience

* 2+ year of experience working as a Devops/DevSecOps Engineer

* BE in Computer Science or equivalent combination of technical education and work experience

* Must have actively managed infrastructure components & devops for high quality and high scale products

* Proficient knowledge and experience on infra concepts - Networking/Load Balancing/High Availability

* Experience on designing and configuring infra in cloud service providers - AWS / GCP / AZURE

* Knowledge on Secure Infrastructure practices and designs

* Experience with DevOps, DevSecOps, Release Engineering, and Automation

* Experience with Agile development incorporating TDD / CI / CD practices

Hands on Skills

* Proficient in atleast one high level Programming Language: Go / Java / C

* Proficient in scripting - bash scripting etc - to build/glue together devops/datapipeline workflows

* Proficient in Cloud Services - AWS / GCP / AZURE

* Hands on experience on CI/CD & relevant tools - Jenkins / Travis / Gitops / SonarQube / JUnit / Mock frameworks

* Hands on experience on Kubenetes ecosystem & container based deployments - Kubernetes / Docker / Helm Charts / Vault / Packer / lstio / Flyway

* Hands on experience on Infra as code frameworks - Terraform / Crossplane / Ansible

* Version Control & Code Quality: Git / Github / Bitbucket / SonarQube

* Experience on Monitoring Tools: Elasticsearch / Logstash / Kibana / Prometheus / Grafana / Datadog / Nagios

* Experience with RDBMS Databases & Caching services: Postgres / MySql / Redis / CDN

* Experience with Data Pipelines/Worflow tools: Airflow / Kafka / Flink / Pub-Sub

* DevSecOps - Cloud Security Assessment, Best Practices & Automation

* DevSecOps - Vulnerabiltiy Assessments/Penetration Testing for Web, Network and Mobile applications

* Preferrable to have Devops/Infra Experience for products in Payments/Fintech domain - Payment Gateways/Bank integrations etc

What will you do ?

Devops

* Provisioning the infrastructure using Crossplane/Terraform/Cloudformation scripts.

* Creating and Managing the AWS EC2, RDS, EKS, S3, VPC, KMS and IAM services, EKS clusters & RDS Databases.

* Monitor the infra to prevent outages/downtimes and honor our infra SLAs

* Deploy and manage new infra components.

* Update and Migrate the clusters and services.

* Reducing the cloud cost by enabling/scheduling for less utilized instances.

* Collaborate with stakeholders across the organization such as experts in - product, design, engineering

* Uphold best practices in Devops/DevSecOps and Infra management with attention to security best practices

DevSecOps

* Cloud Security Assessment & Automation

* Modify existing infra to adhere to security best practices

* Perform Threat Modelling of Web/Mobile applications

* Integrate security testing tools (SAST, DAST) in to CI/CD pipelines

* Incident management and remediation - Monitoring security incidents, recovery from and remediation of the issues

* Perform frequent Vulnerabiltiy Assessments/Penetration Testing for Web, Network and Mobile applications

* Ensure the environment is compliant to CIS, NIST, PCI etc.

Here are examples of apps/features you will be supporting as a Devops/DevSecOps Engineer

* Intuitive, easy-to-use APIs for payment process.

* Integrations with local payment gateways in international markets.

* Dashboard to manage gateways and transactions.

* Analytics platform to provide insights

Description

Do you dream about code every night? If so, we’d love to talk to you about a new product that we’re making to enable delightful testing experiences at scale for development teams who build modern software solutions.

What You'll Do

 Troubleshooting and analyzing technical issues raised by internal and external users.

 Working with Monitoring tools like Prometheus / Nagios / Zabbix.

 Developing automation in one or more technologies such as Terraform, Ansible, Cloud Formation, Puppet, Chef will be preferred.

 Monitor infrastructure alerts and take proactive action to avoid downtime and customer impacts.

 Working closely with the cross-functional teams to resolve issues.

 Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.

 Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectations.

What you should have

 Bachelor’s or Master’s degree in computer science or any related field.

 3 - 6 years of experience in Linux / Unix, cloud computing techniques.

 Familiar with working on cloud and datacenter for enterprise customers.

 Hands-on experience on Linux / Windows / Mac OS’s and Batch/Apple/Bash scripting.

 Experience with various databases such as MongoDB, PostgreSQL, MySQL, MSSQL.

 Familiar with AWS technologies like EC2, S3, Lambda, IAM, etc.

 Must know how to choose the best tools and technologies which best fit the business needs.

 Experience in developing and maintaining CI/CD processes using tools like Git, GitHub, Jenkins etc.

 Excellent organizational skills to adapt to a constantly changing technical environment

KNOLSKAPE is looking for a DevOps Engineer to help us build Educational platforms and products that make learning experiential for leaders of the world.

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, setting up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 2+ years of experience in building infrastructure experience with Cloud Providers ( AWS / Azure / GCP)
• Build and Deployment Management (Gitlab).
• Experience in writing automation scripts using Shell, Python, and Terraform based.
• Good experience in building pipelines with YAML-based knowledge of the GitLab environment.
• System Administration skill set.
• Docker/Kubernetes container infrastructure and orchestration
• Deploying/operating NodeJs/PHP/LAMP framework-based clusters with infrastructure.
• Monitoring, metrics collection, and distributed tracing
• Infrastructure as code” – Experience with Terraform preferred.
• Strong AWS Deployment Experience
• Provide system-level technical support
• Desire to learn new technologies while supporting existing
  
  

Roles and Responsibilities

• End to End-building CI/CD pipelines using tools like Jenkins and Jenkins Pipelines etc.
• Build CI/CD pipelines to orchestrate provisioning and deployment of both large scale systems
• Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual)
• Develop, improve, and thoroughly document operational practices and procedures.
• Perform tasks related to securing and keeping the products, tools, and processes you are responsible for securing our infrastructure.
• Agile software development practices
• Understand IT processes, including architecture, design, implementation, and operations
• Open Source development experience
• Self-motivated, able and willing to help where help is needed
• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility

Location: Bangalore

About KNOLSKAPE

KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive, and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities, and talent assessments. Leveraging a blended omnichannel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions, and self-paced courses to suit every learning need.

More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and the USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.

KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte.

You will make an ideal candidate if you have: 

• Experience of building a range of Services in a Cloud Service provider

• Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques

• Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)

• Managed an infrastructure that involved 50+ hosts/network 

• 3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security

• Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)

• Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools

• Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams

• Good leadership and teamwork skills - Works collaboratively in an agile environment

• Operational effectiveness - delivers solutions that align to approved design patterns and security standards

• Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS

• Experienced in full automation and configuration management

• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same

• A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success

• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Essential Skills :

• Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security

• Demonstrable experience of Linux administration and scripting preferably Red Hat

• Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools

• Experience working within an Agile environment

• Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS

• Server administration (either Linux or Windows)

• Automation scripting (using scripting languages such as Terraform, Ansible etc.)

• Ability to quickly acquire new skills and tools

Required Skills :

• Linux & Windows Server Certification

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.