Azure DevOps Engineer

Senior Cloud Engineer Job Description

Position Title: Senior Cloud Engineer -- AWS [LONG TERM-CONTRACT POSITION]

Location: Remote [REQUIRES WORKING IN CST TIME ZONE]

Position Overview

The Senior Cloud Engineer will play a critical role in designing, deploying, and managing scalable, secure, and highly available cloud infrastructure across multiple platforms (AWS, Azure, Google Cloud). This role requires deep technical expertise, leadership in cloud

strategy, and hands-on experience with automation, DevOps practices, and cloud-native technologies. The ideal candidate will work collaboratively with cross-functional teams to deliver robust cloud solutions, drive best practices, and support business objectives

through innovative cloud engineering.

Key Responsibilities

Design, implement, and maintain cloud infrastructure and services, ensuring high availability, performance, and security across multi-cloud environments (AWS, Azure, GCP)

Develop and manage Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, and Ansible for automated provisioning and configuration

Lead the adoption and optimization of DevOps methodologies, including CI/CD pipelines, automated testing, and deployment processes

Collaborate with software engineers, architects, and stakeholders to architect cloud-native solutions that meet business and technical requirements

Monitor, troubleshoot, and optimize cloud systems for cost, performance, and reliability, using cloud monitoring and logging tools

Ensure cloud environments adhere to security best practices, compliance standards, and governance policies, including identity and access management, encryption, and vulnerability management

Mentor and guide junior engineers, sharing knowledge and fostering a culture of continuous improvement and innovation

Participate in on-call rotation and provide escalation support for critical cloud infrastructure issues

Document cloud architectures, processes, and procedures to ensure knowledge transfer and operational excellence

Stay current with emerging cloud technologies, trends, and best practices,

Required Qualifications

• Bachelors or Masters degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent work experience
• 6–10 years of experience in cloud engineering or related roles, with a proven track record in large-scale cloud environments
• Deep expertise in at least one major cloud platform (AWS, Azure, Google Cloud) and experience in multi-cloud environments
• Strong programming and scripting skills (Python, Bash, PowerShell, etc.) for automation and cloud service integration
• Proficiency with DevOps tools and practices, including CI/CD (Jenkins, GitLab CI), containerization (Docker, Kubernetes), and configuration management (Ansible, Chef)
• Solid understanding of networking concepts (VPC, VPN, DNS, firewalls, load balancers), system administration (Linux/Windows), and cloud storage solutions
• Experience with cloud security, governance, and compliance frameworks
• Excellent analytical, troubleshooting, and root cause analysis skills
• Strong communication and collaboration abilities, with experience working in agile, interdisciplinary teams
• Ability to work independently, manage multiple priorities, and lead complex projects to completion

Preferred Qualifications

• Relevant cloud certifications (e.g., AWS Certified Solutions Architect, AWS DevOps Engineer, Microsoft AZ-300/400/500, Google Professional Cloud Architect)
• Experience with cloud cost optimization and FinOps practices
• Familiarity with monitoring/logging tools (CloudWatch, Kibana, Logstash, Datadog, etc.)
• Exposure to cloud database technologies (SQL, NoSQL, managed database services)
• Knowledge of cloud migration strategies and hybrid cloud architectures

What are we looking for?

• You have a good understanding and work experience in AKS, Kubernetes, and EKS.
• You are able to manage multi region clusters for disaster recovery.
• You have a good understanding of AWS stack.
• You have experience of production level in Kubernetes. 
• You are comfortable coding/programming and can do so whenever required. 
• You have worked with programmable infrastructure in some way - Built a CI/CD pipeline, Provisioned infrastructure programmatically or Provisioned monitoring and logging infrastructure for large sets of machines.
• You love automating things, sometimes even what seems like you can’t automate - such as one of our engineers used Ansible to set up the Ubuntu workstation and runs a playbook every time something has to be installed.
• You don’t throw around words such as “high availability” or “resilient systems” without understanding at least their basics. Because you know that words are easy to talk about but there is a fair amount of work to build such a system in practice.
• You love coaching people - about the 12-factor apps or the latest tool that reduced your time of doing a task by X times and so on. You lead by example when it comes to technical work and community.
• You understand the areas you have worked on very well but, you are curious about many systems that you may not have worked on and want to fiddle with them.
• You know that understanding applications and the runtime technologies gives you a better perspective - you never looked at them as two different things.

What you will be learning and doing?

1. You will be working with customers trying to transform their applications and adopt cloud-native technologies. The technologies used will be Kubernetes, Prometheus, Service Mesh, Distributed tracing and public cloud technologies or on-premise infrastructure.
2. The problems and solutions are continuously evolving in space but fundamentally you will be solving problems with simplest and scalable automation.
3. You will be building open source tools for problems that you think are common across customers and industry. No one ever benefited from re-inventing the wheel, did they? 
4. You will be hacking around open source projects, understand their capabilities, limitations and apply the right tool for the right job.
5. You will be educating the customers - from their operations engineers to developers on scalable ways to build and operate applications in modern cloud-native infrastructure.

REVIEW CRITERIA:

MANDATORY:

• Strong Senior/Lead DevOps Engineer Profile
• Must have 8+ years of hands-on experience in DevOps engineering, with a strong focus on AWS cloud infrastructure and services (EC2, VPC, EKS, RDS, Lambda, CloudFront, etc.).
• Must have strong system administration expertise (installation, tuning, troubleshooting, security hardening)
• Must have solid experience in CI/CD pipeline setup and automation using tools such as Jenkins, GitHub Actions, or similar
• Must have hands-on experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible
• Must have strong database expertise across MongoDB and Snowflake (administration, performance optimization, integrations)
• Must have experience with monitoring and observability tools such as Prometheus, Grafana, ELK, CloudWatch, or Datadog
• Must have good exposure to containerization and orchestration using Docker and Kubernetes (EKS)
• Must be currently working in an AWS-based environment (AWS experience must be in the current organization)
• Its an IC role

PREFERRED:

• Must be proficient in scripting languages (Bash, Python) for automation and operational tasks.
• Must have strong understanding of security best practices, IAM, WAF, and GuardDuty configurations.
• Exposure to DevSecOps and end-to-end automation of deployments, provisioning, and monitoring.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Candidates from NCR region only (No outstation candidates).

ROLES AND RESPONSIBILITIES:

We are seeking a highly skilled Senior DevOps Engineer with 8+ years of hands-on experience in designing, automating, and optimizing cloud-native solutions on AWS. AWS and Linux expertise are mandatory. The ideal candidate will have strong experience across databases, automation, CI/CD, containers, and observability, with the ability to build and scale secure, reliable cloud environments.

KEY RESPONSIBILITIES:

Cloud & Infrastructure as Code (IaC)-

• Architect and manage AWS environments ensuring scalability, security, and high availability.
• Implement infrastructure automation using Terraform, CloudFormation, and Ansible.
• Configure VPC Peering, Transit Gateway, and PrivateLink/Connect for advanced networking.

CI/CD & Automation:

• Build and maintain CI/CD pipelines (Jenkins, GitHub, SonarQube, automated testing).
• Automate deployments, provisioning, and monitoring across environments.

Containers & Orchestration:

• Deploy and operate workloads on Docker and Kubernetes (EKS).
• Implement IAM Roles for Service Accounts (IRSA) for secure pod-level access.
• Optimize performance of containerized and microservices applications.

Monitoring & Reliability:

• Implement observability with Prometheus, Grafana, ELK, CloudWatch, M/Monit, and Datadog.
• Establish logging, alerting, and proactive monitoring for high availability.

Security & Compliance:

• Apply AWS security best practices including IAM, IRSA, SSO, and role-based access control.
• Manage WAF, Guard Duty, Inspector, and other AWS-native security tools.
• Configure VPNs, firewalls, and secure access policies and AWS organizations.

Databases & Analytics:

• Must have expertise in MongoDB, Snowflake, Aerospike, RDS, PostgreSQL, MySQL/MariaDB, and other RDBMS.
• Manage data reliability, performance tuning, and cloud-native integrations.
• Experience with Apache Airflow and Spark.

IDEAL CANDIDATE:

• 8+ years in DevOps engineering, with strong AWS Cloud expertise (EC2, VPC, TG, RDS, S3, IAM, EKS, EMR, SCP, MWAA, Lambda, CloudFront, SNS, SES etc.).
• Linux expertise is mandatory (system administration, tuning, troubleshooting, CIS hardening etc).
• Strong knowledge of databases: MongoDB, Snowflake, Aerospike, RDS, PostgreSQL, MySQL/MariaDB, and other RDBMS.
• Hands-on with Docker, Kubernetes (EKS), Terraform, CloudFormation, Ansible.
• Proven ability with CI/CD pipeline automation and DevSecOps practices.
• Practical experience with VPC Peering, Transit Gateway, WAF, Guard Duty, Inspector and advanced AWS networking and security tools.
• Expertise in observability tools: Prometheus, Grafana, ELK, CloudWatch, M/Monit, and Datadog.
• Strong scripting skills (Shell/bash, Python, or similar) for automation.
• Bachelor / Master’s degree
• Effective communication skills

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

• Strong experience working with tools and platforms like Helm charts, Circle CI, Jenkins,
• and/or Codefresh
• Excellent knowledge of AWS offerings around Cloud and DevOps
• Strong expertise in containerization platforms like Docker and container orchestration platforms like Kubernetes & Rancher
• Should be familiar with leading Infrastructure as Code tools such as Terraform, CloudFormation, etc.
• Strong experience in Python, Shell Scripting, Ansible, and Terraform
• Good command over monitoring tools like Datadog, Zabbix, Elk, Grafana, CloudWatch, Stackdriver, Prometheus, JFrog, Nagios, etc.
• Experience with Linux/Unix systems administration.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

DevOps 

Engineers : Min 3 to 5 Years 
Tech Leads : Min 6 to 10 Years 

• Implementing & supporting CI/CD/CT pipelines at scale.  
• Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
• Extensive experience with Shell scripts (bash).  
• Knowledge and practical experience of Jenkins for CI.  
• Experienced in build & release management.  
• Experience of deploying JVM based applications.  
• Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
• Knowledge of encryption technologies: IPSec, SSL, SSH. 
• Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
• DNS providing and maintenance.  
• Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
• Knowledge of app and server monitoring tools such as ELK/AppEngine. 
• Excellent written, oral communication and interpersonal skills.