
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry.
Responsibilities:
Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users.
Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.
Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues.
Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions.
On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.
Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).
Requirements:
Technical experience in Java Enterprise environment as developer or DevOps specialist.
Familiarity with DevOps principles and ticketing tools like ServiceNow.
Strong analytical, communication, and organizational abilities. Easy to work with.
Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.
Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL.
Skills & Requirements
Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

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ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
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- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
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Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
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- Proficient in Linux Commands line and troubleshooting.
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- Scripting languages: Bash, Python, Groovy.
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This is a unique opportunity where you can impact the lives of people across 150+
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services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)
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• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer
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Newrelic
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Pipeline or Jenkins
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• Basic knowledge of SQL & NoSQL databases
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Location – Pune
Experience - 1.5 to 3 YR
Payroll: Direct with Client
Salary Range: 3 to 5 Lacs (depending on existing)
Role and Responsibility
• Good understanding and Experience on AWS CloudWatch for ES2, Amazon Web Services, and Resources, and other sources.
• Collect and Store logs
• Monitor and Store Logs
• Log Analyze
• Configure Alarm
• Configure Dashboard
• Preparation and following of SOP's, Documentation.
• Good understanding AWS in DevOps.
• Experience with AWS services ( EC2, ECS, CloudWatch, VPC, Networking )
• Experience with a variety of infrastructure, application, and log monitoring tools ~ Prometheus, Grafana,
• Familiarity with Docker, Linux, and Linux security
• Knowledge and experience with container-based architectures like Docker
• Experience on performing troubleshooting on AWS service.
• Experience in configuring services in AWS like EC2, S3, ECS
• Experience with Linux system administration and engineering skills on Cloud infrastructure
• Knowledge of Load Balancers, Firewalls, and network switching components
• Knowledge of Internet-based technologies - TCP/IP, DNS, HTTP, SMTP & Networking concepts
• Knowledge of security best practices
• Comfortable 24x7 supporting Production environments
• Strong communication skills
Who we are?
Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.
What we believe?
- Best practices are overrated
- Implementing best practices can only make one n ‘average’ .
- Honesty and Transparency
- We believe in naked truth. We do what we tell and tell what we do.
- Client Partnership
- Client - Vendor relationship: No. We partner with clients instead.
- And our sales team comprises 100% of our clients.
How we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.
- Humble: Happy people don’t carry ego around. We listen to understand; not to respond.
- Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.
- Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.
- Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.
- Innovative: Innovate or Die. We love to challenge the status quo.
- Experimental: We encourage curiosity & making mistakes.
- Responsible: Driven. Self motivated. Self governing teams. We own it.
Are you the one? Quick self-discovery test:
- Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
- Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
- Compassion for customers: You listen more than you speak. When you do speak, people feel the need to listen.
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud ?
Your bucket of undertakings:
- This position will be responsible to consult with clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other
- Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
- Continually augment skills and learn new tech as the technology and client needs evolve
- Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
- Use your experience in Google cloud platform, AWS or Microsoft Azure to build hybrid-cloud solutions for customers.
- Provide leadership to project teams, and facilitate the definition of project deliverables around core Cloud based technology and methods.
- Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
- Define optimal design patterns and solutions for high availability and disaster recovery for applications
- Participate in technical reviews of requirements, designs, code and other artifacts Identify and keep abreast of new technical concepts in AWS
- Security, Risk and Compliance - Advise customers on best practices around access management, network setup, regulatory compliance and related areas
- Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
- Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation • Maintain overall industry knowledge on latest trends, technology, etc. • • Contribute to DevOps development activities and complex development tasks
- Act as a Subject Matter Expert on cloud end-to-end architecture, including AWS and future providers, networking, provisioning, and management
Accomplishment Set
- Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
- Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
- Strong service attitude and a commitment to quality. Highly organised and efficient. Confident working with others to inspire a high-quality standard.
Education, Experience, etc.
- To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
- 6 - 10 years of experience with at least 5 - 6 years of hands-on experience in Cloud Computing
- (AWS/GCP/Azure) and IT operational experience in a global enterprise environment.
- Good analytical, communication, problem solving, and learning skills.
- Knowledge on programming against cloud platforms such as AWS and lean development methodologies.
We are looking for an experienced software engineer with a strong background in DevOps and handling traffic & infrastructure at scale.
Responsibilities :
Work closely with product engineers to implement scalable and highly reliable systems.
Scale existing backend systems to handle ever-increasing amounts of traffic and new product requirements.
Collaborate with other developers to understand & setup tooling needed for - Continuous Integration/Delivery/
Build & operate infrastructure to support website, backend cluster, ML projects in the organization.
Monitor and track performance and reliability of our services and software to meet promised SLA
2+ years of experience working on distributed systems and shipping high-quality product features on schedule
Intimate knowledge of the whole web stack (Front end, APIs, database, networks etc.)
Ability to build highly scalable, robust, and fault-tolerant services and stay up-to-date with the latest architectural trends
Experience with container based deployment, microservices, in-memory caches, relational databases, key-value stores
Hands-on experience with cloud infrastructure provisioning, deployment, monitoring (we are on AWS and use ECS, RDS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch)









