DevOps Service Desk Specialist

Job Title : DevOps Engineer – Fintech (Product-Based)

Experience : 5+ Years

Location : Mumbai

Job Type : Full-Time | Product Company

Role Summary :

We are hiring a DevOps Engineer with strong product-based experience to manage infrastructure for a Fintech platform built on stateful microservices.

The role involves working across hybrid cloud + on-prem, with deep expertise in Kubernetes, Helm, GitOps, IaC, and Cloud Networking.

Mandatory Skills :

Product-based experience, deep Kubernetes (managed & self-managed), custom Helm Chart development, ArgoCD/FluxCD (GitOps), strong AWS/Azure cloud networking & security, IaC module development (Terraform/Pulumi/CloudFormation), experience with stateful microservices (DBs/queues/caches), multi-tenant deployments, HA/load balancing/SSL/TLS/cert management.

Key Responsibilities :

• Deploy and manage stateful microservices in production.
• Handle both managed & self-managed Kubernetes clusters.
• Develop and maintain custom Helm Charts.
• Implement GitOps pipelines using ArgoCD/FluxCD.
• Architect and operate secure infra on AWS/Azure (VPC, IAM, networking).
• Build reusable IaC modules using Terraform/CloudFormation/Pulumi.
• Design multi-tenant cluster deployments.
• Manage HA, load balancers, certificates, DNS, and networking.

Mandatory Skills :

• Product-based company experience.
• Strong Kubernetes (EKS/AKS/GKE + self-managed).
• Custom Helm Chart development.
• GitOps tools : ArgoCD/FluxCD.
• AWS/Azure cloud networking & security.
• IaC module development (Terraform/Pulumi/CloudFormation).
• Experience with stateful components (DBs, queues, caches).
• Understanding of multi-tenant deployments, HA, SSL/TLS, ingress, LB.

  Job Description:

We are looking to recruit engineers with zeal to learn cloud solutions using Amazon Web Services (AWS). We\'ll prefer an engineer who is passionate about AWS Cloud technology, passionate about helping customers succeed, passionate about quality and truly enjoys what they do. The qualified candidate for AWS Cloud Engineer position is someone who has a can-do attitude and is an innovative thinker.

• Be a hands on with responsibilities for the installation, configuration, and ongoing management of Linux based solutions on AWS for our clients.
• Responsible for creating and managing Autoscaling EC2 instances using VPCs, Elastic Load Balancers, and other services across multiple availability zones to build resilient, scalable and failsafe cloud solutions.
• Familiarity with other AWS services such as CloudFront, ALB, EC2, RDS, Route 53 etc. desirable.
• Working Knowledge of RDS, Dynamo DB, Guard Duty, WAF, Multi tier architecture.
• Proficient in working on Git, CI CD Pipelined, AWS Devops, Git, Bit Bucket, Ansible.
• Proficient in working on Docker Engine, Containers, Kubernetes .
• Expertise in Migration workload to AWS from different cloud providers
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
• Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Deployment, automation, management, and maintenance of AWS cloud-based production system.
• Ensuring availability, performance, security, and scalability of AWS production systems.
• Management of creation, release, and configuration of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Pre-production acceptance testing for quality assurance.
• Provision of critical system security by leveraging best practices and prolific cloud security solutions.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Designing, maintenance and management of tools for automation of different operational processes.

Desired Candidate Profile

o    Customer oriented personality with good communication skills, who is able to articulate and communicate very effectively verbally as well as in written communications.

o    Be a team player that collaborates and shares experience and expertise with the rest of the team.

o    Understands database system such as MSSQL, Mongo DB, MySQL, MariaDB, Dynamo DB, RDS.

o    Understands Web Servers such as Apache, Ningx.

o    Must be RHEL certified.

o    In depth knowledge of Linux Commands and Services.

o    Efficiency enough to manage all internet applications inclusive FTP, SFTP, Ningx Apache, MySQL, PHP.

o    Good communication skill.

o    Atleast 3-7 Years of experience in AWS and Devops.

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

   https://www.i2k2.com/">https://www.i2k2.com/

   Regards

   Nidhi Kohli

   i2k2 Networks Pvt Ltd.

   AM - Talent Acquisition

• Configure, optimize, document, and support of the infrastructure components of software products (which are hosted in collocated facilities and cloud services such as AWS)
• Design and build tools and frameworks that support deployment and management and platforms
• Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructures
• Build core functionality of our cloud-based platform product, deliver secure, reliable services and construct third party integrations
• Assist in coaching application developers on proper DevOps techniques for building scalable applications in the microservices paradigm
• Foster collaboration with software product development and architecture teams to ensure releases are delivered with repeatable and auditable processes
• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restores of different environments
• Work independently across multiple platforms and applications to understand dependencies
• Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continuous integration environments
• Design and architect solutions for existing client-facing applications as they are moved into cloud environments such as AWS
• Competencies
• Full understanding of scripting and automated process management in languages such as Shell, Ruby and/ or Python
• Working Knowledge SCM tools such as Git, GitHub, Bitbucket, etc.
• Working knowledge of Amazon Web Services and related APIs
• Ability to deliver and manage web or cloud-based services
• General familiarity with monitoring tools
• General familiarity with configuration/provisioning tools such as Terraform
• Experience
• Experience working within an Agile type environment
• 4+ years of experience with cloud-based provisioning (Azure, AWS, Google), monitoring, troubleshooting, and related DevOps technologies
• 4+ years of experience with containerization/orchestration technologies like Rancher, Docker and Kubernetes

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

We are looking for a DevOps Engineer with expertise in infrastructure as a code, configuration management, continuous integration, continuous deployment, automated monitoring for big data workloads, large enterprise applications, customer applications, and databases.

You will have hands-on technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. If you love to solve problems using your skills, then join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Automate infrastructure creation with Terraform, AWS Cloud Formation
• Perform application configuration management, and application-deployment tool enabling infrastructure as code.
• Take ownership of the Build and release cycle of the customer project.
• Share the responsibility for deploying releases and conducting other operations maintenance.
• Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
• Provide operational support for the rest of the Engineering team help migrate our remaining dedicated hardware infrastructure to the cloud.
• Establish and maintain operational best practices.
• Participate in hiring culturally fit engineers in the organization, help engineers make their career paths by consulting with them.
• Design the team strategy in collaboration with founders of the organization.

What are we looking for?

• 4+ years of experience in using Terraform for IaaC
• 4+ years of configuration management and engineering for large-scale customers, ideally supporting an Agile development process.
• 4+ years of Linux or Windows Administration experience.
• 4+ years of version control systems (git), including branching and merging strategies.
• 2+ Experience in working with AWS Infrastructure, and platform services.
• 2+ Experience in cloud automation tools (Ansible, Chef).
• Exposure to working on container services like Kubernetes on AWS, ECS, and EKS
• You are extremely proactive at identifying ways to improve things and to make them more reliable.

You will be preferred if

• Expertise in multiple cloud services provider: Amazon Web Services, Microsoft Azure, Google Cloud Platform
• AWS Solutions Architect Professional or Associate Level Certificate
• AWS DevOps Professional Certificate

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

The Path to Joining the Mactores Team

At Mactores, our recruitment process is structured around three distinct stages:

Pre-Employment Assessment: 

You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.

Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.

HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.

At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

This company is a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for very hands-on SRE (Site Reliability Engineering) engineers with 3 to 6 years of experience. The person will be part of team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.

This person MUST have:

• B.E Computer Science or equivalent
• 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
• 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
• 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
• 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
• Experience configuring/maintaining one monitoring tool.
• Excellent verbal & written communication skills.
• Candidates with certifications - AWS, GCP, CKA, etc will be preferred
• Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).

Experience:

• Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2 or Build & Deploy..

Location:

• Remotely, anywhere in India

Timings:

• The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Good experience in AWS services like Elastic Compute Cloud(EC2), IAM, RDS, API Gateway, Cognito, etc.
• Using GIT, SonarQube, Ansible, Nexus, Nagios, etc.
• Strong experience in creating, importing and launching volumes with security groups, auto-scaling, Load Balancers, Fault-tolerant
• Experience in configuring Jenkins job with related Plugins for     Building, Testing, and Continuous Deployment to accomplish the complete CI/CD.

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

We are looking for a System Engineer who can manage requirements and data management in Rational Doors and Siemens Polarion. You will be part of a global development team with resources in China, Sweden and the US.

Responsibilities and tasks

1. Import of requirement specifications to DOORS module
   1. Create module structure according to written specification (e-mail, word, etc)
   2. Format: reqif, word, excel, pdf, csv
   3. Make adjustments to data required to be able to import to tool
   4. Review that the result is readable and possible to work with
2. Import of information to new or existing modules in DOORS
   1. Feedback of Compliance status from an excel compliance matrix to a module in DOORS
   2. Import requirements from one module to another based on baseline/filter…
   3. Import lists of items: Test cases, documents, etc in excel or csv to a module
   4. Provide guidance on format to information holder at client
3. Link information/attribute data from one module to others
   1. Status, test results, comment
   2. Link requirements according to information from the client in any given format
4. Export data and reports
   1. Assemble report based on data from one or several modules according to filters/baseline/written requests in any given format
   2. Export statistics from data in DOORS modules
5. Create filters in DOORS modules

Note: Polarion activities same as DOORS activities, but process, results and structure may vary

Requirements – Must list (short, and real must, no order)

• =>10 years of overall experience in Automotive Industry
• Having requirement management experience in the automotive industry.
• =>3 years of experience in Rational Doors as user
• Knowledge in Siemens Polarion, working knowledge is a plus
• Experience in offshore delivery for more than 7 years
• Able to lead a team of 3 to 5 people and manage temporary additions to team
• Having working knowledge in ASPICE and handling requirements according to ASPICE L2
• Experience in setting up offshore delivery that best fits the expectations of the customer
• Experience in setting up quality processes and ways of working
• Experience in metrics management – propose, capture and share metrics with internal/ external stakeholders
• Good Communication skills in English

Requirements - Good to have list, strictly sorted in falling priority order

• Experience in DevOps framework of delivery
• Interest in learning new languages
• Handling requirements according to ASPICE L3
• Willingness in travel, travel to Sweden may be needed (approx. 1-2 per year)

Soft skills

• Candidate must be driving and proactive person, able to work with minimum supervision and will be asked to give example situations incoming interviews.
• Good team player with attention to detail, self-disciplined, able to manage their own time and workload, proactive and motivated.
• Strong sense of responsibility and commitment, innovative thinking.

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead ( and/or CTO ) to identify and establish DevOps practices in the company.

You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

Responsibilities

• Implement and own the CI.
• Manage CD tooling.
• Implement and maintain monitoring and alerting.
• Build and maintain highly available production systems.

Qualification- B.tech in IT