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DevOps Service Desk Specialist
Adesso India
DevOps Service Desk Specialist
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DevOps Service Desk Specialist

at Adesso India

Agency job
3 - 15 yrs
₹6L - ₹20L / yr
Remote only
Skills
DevOps
Service desk
skill iconKubernetes
skill iconDocker
skill iconJava
Service Desk Management

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.


Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 


Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).


Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 


Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.



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  • Contributing to open source projects that we are using (or that we may start).
  • Be an advocate for engineering best practices in and out of the company.
  • Organizing tech talks and participating in meetups and representing Box8 at industry events.
  • Sharing pager duty for the rare instances of something serious happening.
  • Collaborate with other developers to understand & setup tooling needed for Continuous Integration/Delivery/Deployment (CI/CD) practices.

 

Requirements:

  • 1+ Years Of Industry Experience Scale existing back end systems to handle ever increasing amounts of traffic and new product requirements.
  • Ruby On Rails or Python and Bash/Shell skills.
  • Experience managing complex systems at scale.
  • Experience with Docker, rkt or similar container engine.
  • Experience with Kubernetes or similar clustering solutions.
  • Experience with tools such as Ansible or Chef Understanding of the importance of smart metrics and alerting.
  • Hands on experience with cloud infrastructure provisioning, deployment, monitoring (we are on AWS and use ECS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch).
  • Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
  • Knowledge of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
  • Experience in working on linux based servers.
  • Managing large scale production grade infrastructure on AWS Cloud.
  • Good Knowledge on scripting languages like ruby, python or bash.
  • Experience in creating in deployment pipeline from scratch.
  • Expertise in any of the CI tools, preferably Jenkins.
  • Good knowledge of docker containers and its usage.
  • Using Infra/App Monitoring tools like, CloudWatch/Newrelic/Sensu.

 

Good to have:

  • Knowledge of Ruby on Rails based applications and its deployment methodologies.
  • Experience working on Container Orchestration tools like Kubernetes/ECS/Mesos.
  • Extra Points For Experience With Front-end development NewRelic GCP Kafka, Elasticsearch.
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VISIT
at VISIT
1 recruiter
Ankit Choudhary
Posted by Ankit Choudhary
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹6L - ₹10L / yr
DevOps
skill iconPHP
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconExpress
+2 more
We are looking for a hardcore Server & Dev Ops guy to work with our Product team. You will be building microservices based APIs that drive operations and technology at Visit. The architecture must scale to 1mn+ users. If you are someone who is OCD about fine tuning server configs, logging perfs and reverse search using zsh — then you are the right fit for us! Skills and Qualifications Proficient understanding of server-side shell scripting, *nix commands, performance logging and monitoring. Working knowledge of Linux / Mac environments Good understanding of Apache/nginx Good understanding of MySQL DB performance gotchas and nuisances. Familiarity with AWS / Digital Ocean or any cloud compute service Load balancing and auto scaling (optional) Good understanding of code versioning tools, such as Git Proficient in building REST APIs Experience with oAuth / OpenID or other forms of Authentication. Kickass knowledge and experience in node.js , javascript , Php We are funded by top investors like Biz Stone ( Twitter co-founder) , Richard Socher ( Sales Force , Chief Scientist ) ,etc
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