DevOps Service Desk Specialist

Job Title : DevOps Engineer – Linux, AWS & Infrastructure

Experience : 3+ Years

Location : Sector 48, Gurgaon

Work Mode : 6 Days WFO – Monday to Saturday

Week Off : 01st & 03rd Saturday Off

Employment Type : Full-Time

Job Summary :

We are looking for a DevOps Engineer with strong hands-on experience in Linux, Networking, Server Administration, AWS, CI/CD, Containers, Kubernetes, and Infrastructure Automation. The ideal candidate should have strong troubleshooting skills, production ownership, and the ability to manage and automate infrastructure reliably.

Key Responsibilities :

• Manage and troubleshoot Linux servers, bare-metal infrastructure, and server environments.
• Perform system administration, networking, performance monitoring, and production troubleshooting.
• Design, maintain, and optimize Jenkins-based CI/CD pipelines and deployment workflows.
• Manage Docker containers and Kubernetes environments.
• Work with AWS Cloud services, infrastructure, security, and deployment environments.
• Monitor system health, application performance, logs, and infrastructure using appropriate monitoring and logging tools.
• Implement and maintain Infrastructure as Code (IaC) using tools such as Terraform or CloudFormation.
• Automate repetitive operational tasks using Python, Bash, Shell scripting, or similar technologies.
• Implement infrastructure and application security, access controls, patching, and hardening.
• Investigate production incidents, perform root-cause analysis (RCA), and drive issues to resolution.
• Take end-to-end ownership of infrastructure reliability, availability, and operational issues.
• Collaborate with development and other engineering teams to improve deployment, scalability, and system reliability.

Mandatory Skills :

Linux & Networking | Bare Metal / Server Administration | Jenkins / CI-CD | Docker / Containers | AWS Cloud | Kubernetes | Git | Monitoring & Logging | Security | Infrastructure as Code (IaC) | Automation / Scripting | Production Troubleshooting & Ownership

Preferred Skills :

• Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSH, load balancing, and networking fundamentals.
• Hands-on experience with Terraform / CloudFormation.
• Experience with Prometheus, Grafana, ELK / EFK, CloudWatch, or similar monitoring / logging tools.
• Good understanding of Linux performance troubleshooting, processes, memory, disk, networking, and file systems.
• Experience handling production incidents, RCA, deployments, and system reliability.
• Exposure to cloud security, IAM, secrets management, and server hardening.

What We’re Looking For :

• 3+ years of hands-on experience in DevOps / SRE / Infrastructure Engineering.
• Strong practical knowledge rather than certification-based/theoretical understanding.
• Good troubleshooting and analytical skills.
• Strong sense of ownership and accountability for production systems.
• Comfortable working in a 6-day work-from-office environment.

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

You will be part of the DevOps engineers' team, managing large customer deployments including Linux and Windows Administration, Large Enterprise Application, and Big Data Workloads. You will have broad business and technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. You will help us build scalable, efficient cloud infrastructure.

You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.  If you love to solve problems using your skills, then come join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Application migration projects from on-premises to AWS.
• Database (RDBMS, NoSQL, DW, Hadoop) migration projects from on-premises to AWS. 
• Automate operational and server provisioning workflows using AWS CFT on AWS.
• Share the responsibility for deploying releases and conducting other operations maintenance.
• Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
• Provide operational support for the rest of the Engineering team.
• Help migrate our remaining dedicated hardware infrastructure to the cloud.
• Establish and maintain operational best practices.

What do you have?

• 2+ years of experience in using Terraform for IaaC.
• 2+ years of configuration management and engineering for large scale customers, ideally supporting an Agile development process.
• 2+ years of Linux Administration experience.
• Deep understanding of version control systems (git), including branching and merging strategies.
• Experience working with cloud platforms (AWS/EC2/ ECS/ RDS/ CloudFormation, Cloudwatch, etc.) and cloud automation tools (Ansible, Chef).
• Experience with software build tools (Maven, Gradle) and continuous integration tools (Jenkins).
• Must have supported Java-based applications in a production environment.
• Experience with Linux environments and scripting languages - bash, python, Groovy.
• Experience in supporting Node.js in production is a plus.
• Knowledge of service discovery tools such as Consul is a plus.
• Comfortable working late evening hours, which is when most patching occurs.
• You are extremely proactive at identifying ways to improve things and make them more reliable.

You will be preferred if

• You are AWS DevOps Pro or AWS SA Pro Certified

Company Overview:

Planview is hiring a DevOps Engineer in Bengaluru, India to support Planview SaaS applications across the product line. You will work in a global, collaborative team — owning CI/CD pipelines, cloud infrastructure, and automation to keep deployments fast and systems reliable.

Responsibilities

• Build and maintain CI/CD pipelines in Jenkins for reliable, fast delivery.
• Manage containerized workloads on Docker and ECS — task definitions, services, and clusters.
• Provision and manage AWS infrastructure using Terraform (CloudFormation a plus).
• Automate configuration and deployment tasks using Python (Ansible a plus).
• Set up and maintain monitoring and alerting via New Relic (CloudWatch, Datadog, or Prometheus/Grafana a plus).
• Write Shell and Python scripts to automate operations and reduce manual work.
• Manage Git workflows — branching, merge strategies, and pull request reviews.
• Administer and support MSSQL databases underpinning the product line — backups, restores, and basic performance troubleshooting.
• Troubleshoot deployment, performance, and infrastructure issues with development teams.
• Participate in on-call rotations and drive incident response.
• Continuously improve infrastructure resilience and deployment speed.
• Apply AI-assisted engineering tools (e.g., GitHub Copilot, Claude Code) to speed up IaC authoring, pipeline debugging, and day-to-day scripting.

Qualifications

Must-Have Skills

• Experience: 4–6 years of experience in DevOps, SRE, or Infrastructure Engineering.
• OS: Linux & Windows administration (systemd, package management, log analysis).
• Cloud: AWS (Active Directory, ECS, EC2, CloudFront, S3, VPC, IAM, RDS, Lambda basics).
• Source Control: Git — branching, merge/rebase, PR reviews.
• CI/CD (Jenkins): Pipeline creation and basic Groovy scripting.
• Containerization (Docker + ECS): Task definitions, services, and clusters.
• IaC: Terraform.
• Monitoring: New Relic.
• Scripting: Bash and Python scripting for automation.
• Networking Basics: DNS, load balancers, security groups, VPNs.
• Logging: ELK stack / CloudWatch Logs.
• Database: MSSQL administration — backups, restores, basic performance troubleshooting.
• Infrastructure Automation: Hands-on experience automating infrastructure provisioning, configuration, and deployment end-to-end.
• AI-Assisted Engineering: Comfortable working with AI coding/DevOps assistants (e.g., GitHub Copilot, Claude Code) for IaC generation, scripting, and troubleshooting — verified via a mandatory AI proficiency assessment during interviews.

Nice-to-Have Skills

•     Configuration Management: Ansible.

•     Additional IaC: CloudFormation.

•     Architecture: Knowledge of microservices architecture.

•     Cloudflare: DNS, CDN, WAF.

•     Artifact Repositories: Nexus, JFrog Artifactory, ECR.

•     Other CI/CD Tools: GitHub Actions.

•     AWS cost optimization / FinOps awareness.

•     Datadog, CloudWatch, or Prometheus/Grafana.

•     AIOps: Exposure to AI-driven anomaly detection, root-cause analysis, or incident triage (e.g., Dynatrace Davis AI, Datadog Bits AI, Harness AIDA).

•     Database Basics: RDS backups, restores, performance tuning.

Location: Bangalore preferred / Hybrid as applicable

Experience: 3+ years

Education: B.E/B.Tech in Computer Science, Engineering or a related technical discipline

Salary: Above market standards, flexible for the right candidate

Career growth: Long-term opportunity with potential to lead DevOps architecture and cloud platform operations

About FrontM

FrontM builds software platforms for frontline workforces operating in remote and low-connectivity environments, with a strong focus on the maritime industry. The platform supports communication, collaboration, healthcare, learning, welfare and operational workflows across mobile, web, kiosk and connected device environments.

The platform runs across cloud infrastructure, constrained networks and specialised customer environments, requiring reliable DevOps practices, strong observability, secure architecture and careful operational discipline.

Role Summary

As a Senior DevOps Engineer, you will take ownership of FrontM’s AWS cloud infrastructure, CI/CD pipelines, platform reliability and technical operations. You will work closely with the VP of Delivery, CTO and CEO to maintain secure, scalable and high-availability infrastructure for FrontM’s production systems.

This role requires strong hands-on DevOps experience, broad AWS knowledge, Kubernetes experience and the ability to troubleshoot complex networking and production issues across multi-domain SaaS environments.

Key Responsibilities

Cloud Infrastructure & DevOps Architecture (≈45%)

· Own, maintain and improve AWS cloud infrastructure for FrontM platforms

· Create and maintain Terraform scripts for infrastructure deployment and management

· Manage Kubernetes workloads deployed within AWS EKS

· Support multi-zone AWS infrastructure design for availability, resilience and scale

· Maintain AWS services including Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda

· Contribute to DevOps architecture planning in line with FrontM’s platform roadmap

CI/CD, Operations & Platform Reliability (≈35%)

· Build, maintain and improve CI/CD pipelines for backend and platform services

· Oversee technical operations with hands-on administration, monitoring and release support

· Ensure continuous server uptime, stability, performance and maintainability

· Debug, respond to and restore system outages in production and staging environments

· Improve observability across infrastructure and applications, including migration from Elastic stack to logz.io

· Support backend stability, scale and performance across Node.js, Java and related services

Security, Networking & Production Support (≈20%)

· Maintain AWS security configurations, access controls and monitoring practices

· Support complex networking requirements across multi-domain SaaS implementations

· Troubleshoot network, infrastructure and access issues with internal teams and customer-side users

· Work with backend teams to support API integrations and infrastructure abstractions for complex requirements

· Document operational procedures, incident findings and technical support steps clearly

Required Technical Skills

Cloud Infrastructure & AWS

· Strong hands-on experience with AWS infrastructure and cloud operations

· Experience with Route 53, EC2, API Gateway, VPC, VPN, AWS Cognito, ElastiCache, DynamoDB and Lambda

· Experience with AWS security setup, monitoring and multi-zone infrastructure

· Ability to manage infrastructure using Terraform

Kubernetes, CI/CD & Observability

· Strong experience with Kubernetes, preferably AWS EKS

· Extensive CI/CD and DevOps experience

· Experience with infrastructure observability and application monitoring tools

· Ability to diagnose production bottlenecks, server failures and performance issues

Backend, Networking & SaaS Operations

· Experience supporting Node.js, Java and backend system procedures for stability and scale

· Good understanding of APIs, integrations and backend service dependencies

· Experience with complex networking and multi-domain SaaS implementations

· Ability to troubleshoot technical issues with non-technical end users

Nice to Have

· Experience with MongoDB clusters in MongoDB Atlas

Personal Attributes

· Strong ownership mindset for uptime, reliability and production stability

· Practical problem-solving approach with the ability to act quickly during incidents

· Clear written and spoken communication in English

· Ability to work independently and coordinate with senior management when required

· Comfortable working in fast-moving engineering teams

· Attention to detail in security, monitoring, documentation and operational processes

Why join FrontM?

Long-Term Career Growth

Opportunity to work on cloud infrastructure used by global maritime and remote workforce customers, with scope to grow into DevOps architecture and platform leadership roles.

Engineering Challenges That Matter

Work on infrastructure that supports applications used in remote, low-bandwidth and operationally demanding environments.

Broad Technical Ownership

Take responsibility across cloud infrastructure, Kubernetes, CI/CD, observability, networking, security and production reliability.

Apply now

Join a team focused on building reliable software infrastructure for real-world use cases and contribute to systems used across the global maritime workforce.

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
• 
  

Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.

Build production-grade cloud infrastructure that powers enterprise applications with cutting-edge DevOps practices.

What you'll do:

• Design CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI)
• Containerize apps with Docker, deploy on Kubernetes clusters
• Manage infrastructure as code (Terraform, CloudFormation)
• Set up monitoring (Prometheus, Grafana, ELK Stack)
• Cloud migrations (AWS EC2, EKS, RDS → GCP equivalent)
• Optimize costs and performance for live production systems

What we need:

• Basic Python/Bash scripting
• Docker basics, Git workflows
• Cloud exposure (AWS/GCP/Azure free tier projects)
• Problem-solving mindset, eagerness to learn

Real impact:

• Deploy apps used by 1000+ daily users
• Work with senior DevOps engineers on client deliverables
• Build portfolio for FAANG-level interviews

🚀 Job Title : DevOps Engineer / Site Reliability Engineer (SRE)

Experience Level : 4+ Years

Location : Gurugram Sector 48, Haryana (On-site)

Employment Type : Full Time Opportunity

About the Role :

We are looking for a proactive DevOps / Site Reliability Engineer (SRE) with around 4 years of hands-on experience designing, automating, and scaling cloud infrastructure and CI/CD delivery pipelines.

In this role, you will bridge the gap between development and operations. You will be responsible for orchestrating containerized applications, automating infrastructure via Code (IaC), establishing SRE best practices (SLIs, SLOs, SLAs), and ensuring maximum uptime, resiliency, and operational efficiency across multi-cloud environments (AWS/Azure/GCP).

Mandatory Skills :

AWS, Kubernetes, Docker, Terraform, Ansible, Jenkins, GitLab CI/CD, GitHub Actions, Python, Bash, CI/CD, Infrastructure as Code (IaC), Grafana, Prometheus, ELK, New Relic, CloudWatch, SRE, SLI/SLO/SLA, Linux

Key Responsibilities :

1. Cloud Infrastructure & Infrastructure as Code (IaC) :

• Provision, configure, and maintain scalable, high-availability infrastructure on multi-cloud platforms, primarily AWS (EC2, VPC, IAM, S3, RDS, Route53, ALB/ASG, Lambda, EBS).
• Build, deploy, and manage Infrastructure as Code (IaC) using Terraform, Ansible, and CloudFormation to enforce consistency and eliminate configuration drift.
• Execute disaster recovery (DR) planning, automated failover / failback mechanisms, and chaos engineering exercises to validate system resiliency.

2. CI/CD, Automation & Development :

• Design, end-to-end maintain, and optimize robust CI/CD pipelines using Jenkins, GitLab CI, and GitHub Actions.
• Automate release pipelines, versioning, branching strategies, and approval gates using Groovy, Python, and Bash scripting. Integrate automated code quality and security scanning tools (SonarQube, Black Duck, or Fortify) directly into delivery pipelines.
• Develop custom tools, scripts, or microservices (e.g., Python / Node.js) to automate manual operational tasks and operational toil.

3. Containerization & Orchestration :

• Onboard and orchestrate containerized microservices utilizing Docker and Kubernetes (including Helm charts).
• Ensure high availability, auto-scaling, resource management, and fault tolerance for Kubernetes pod deployments.

4. Observability, SRE & Incident Management :

• Drive Site Reliability Engineering (SRE) maturity by establishing, tracking, and reporting SLIs, SLOs, and SLAs with cross-functional engineering teams.
• Build, configure, and manage full-stack observability tools : Grafana, Prometheus, New Relic, Elasticsearch / Logstash / Kibana (ELK), Sentry, and AWS CloudWatch.
• Set up real-time alerting, custom metric dashboards, and automated log rotation / pruning scripts.
• Handle production incidents, lead Root Cause Analysis (RCA) investigations, and implement preventive measures to reduce Mean Time to Resolution (MTTR).

Required Qualifications & Skills :

• Education : Bachelor’s Degree in Electronics and Communication Engineering, Computer Science, or a related technical field.
• Experience : ~4 years of experience in DevOps, SRE, or Cloud System Administration roles.
• Cloud & Infrastructure : Hands-on experience with AWS (Core services like EC2, S3, VPC, RDS, IAM, Lambda, Auto Scaling) and exposure to Azure / GCP.
• CI/CD & Version Control : Proficiency with Jenkins, GitLab CI, GitHub Actions, and Git workflows.
• Containerization : Core proficiency in Docker and Kubernetes cluster management / onboarding.
• Infrastructure as Code : Expertise in Ansible, Terraform, or AWS CloudFormation.
• Scripting & Languages : Strong hands-on automation skills with Python, Bash, and foundational knowledge of Node.js, Java or C++.
• Observability & Logging : Strong experience with Grafana, Prometheus, New Relic, ELK stack, or Splunk.
• Database & SQL : Familiarity with relational databases (MySQL, RDS) for monitoring setup and operational analytics.

Key Responsibilities

• Automate application deployments from Bitbucket to servers using CI/CD pipelines.
• Design and manage scalable, highly available AWS infrastructure.
• Implement Auto Scaling, ELB, and Route 53 for traffic management and high availability.
• Work with AWS services including IAM, RDS, DynamoDB, EC2, and other cloud services.
• Build and manage Docker containers and server images.
• Deploy and manage applications using Kubernetes.
• Implement Infrastructure as Code using Terraform, CloudFormation, or Ansible.
• Develop automation scripts using Python and Bash.
• Implement monitoring and logging using tools such as Prometheus, Grafana, and ELK.
• Integrate security and compliance practices into CI/CD pipelines.
• Optimize infrastructure for security, scalability, performance, and cost.

Required Skills

• 3+ years of experience in DevOps or a similar role.
• Strong knowledge of AWS beyond EC2.
• Hands-on experience with Jenkins or similar CI/CD tools.
• Experience with Docker and Kubernetes.
• Good understanding of Terraform/IaC and automation.
• Proficiency in Python and/or Bash scripting.
• Knowledge of DevSecOps, security, and compliance best practices.
• Strong troubleshooting and problem-solving skills.

Work Mode: WORK FROM OFFICE

Interview Mode: Virtual

Role Descriptions:

Exp Range: 5 - 8 years

City Locations: Bengaluru

*Key Responsibilities*

Devops Developer (Azure)

Azure L2 Support | Specialist | Infrastructure Operations-260006F2- Certificate & DNS Management- Monitoring & Observability- Azure Operations & Compliance- Migration: Open Cloud TnC- Reliability & Operations Excellence (OPS)

Profile – 5 to 8+ years in Cloud/Infrastructure Operations- Strong hands-on Azure skills- Certificates/PKI experience- DNS management- Grafana| Health Checks| Azure Monitor- IaC automation (Terraform/Bicep)- Networking fundamentals Nice-to-Have- Azure security and compliance- AKS monitoring basics- FinOps practices- French reading proficiency- Certifications: AZ-104| AZ-305| etc.

Desire candidate

• Candidate should have valid PF.

Job Summary :

We are looking for a proactive and skilled DevOps Engineer to join our team and play a key role in building, managing, and scaling infrastructure for high-performance systems. The ideal candidate will have hands-on experience with Kubernetes, Docker, Python scripting, cloud platforms, and DevOps practices around CI/CD, monitoring, and incident response.

Key Responsibilities :

- Design, build, and maintain scalable, reliable, and secure infrastructure on cloud platforms such as AWS.

- Implement Infrastructure as Code (IaC) using tools like Terraform, Cloud Formation, or similar.

- Manage Kubernetes clusters, configure namespaces, services, deployments, and auto scaling. CI/CD & Release Management

- Build and optimize CI/CD pipelines for automated testing, building, and deployment of services.

- Collaborate with developers to ensure smooth and frequent deployments to production.

- Manage versioning and rollback strategies for critical deployments.

- Containerization & Orchestration using Kubernetes.

- Containerize applications using Docker, and manage them using Kubernetes.

- Write automation scripts using Python or Shell for infrastructure tasks, monitoring, and deployment flows.

- Develop utilities and tools to enhance operational efficiency and reliability.

- Monitoring & Incident Management

- Analyze system performance and implement infrastructure scaling strategies based on load and usage trends.

- Optimize application and system performance through proactive monitoring and configuration tuning.

Desired Skills and Experience :

- Experience Required - 6+ yrs.

- Hands-on experience on cloud services like AWS, EKS etc.

- Ability to design a good cloud solution.

- Strong Linux troubleshooting, Shell Scripting, Kubernetes, Docker, Ansible, Jenkins Skills.

- Design and implement the CI/CD pipeline following the best industry practices using open-source tools.

- Use knowledge and research to constantly modernize our applications and infrastructure stacks.

- Be a team player and strong problem-solver to work with a diverse team.

- Having good communication skills.