Lead Fullstack DevOps Engineer

What You’ll Do:

In the Platform (30–40% of your time)

• Review cloud and data architectures to identify gaps and risks.
• Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
• Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
• Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
• Stress-test transition readiness and define the gates before services move into BAU.

Running the Service (60% of your time)

• Own SLA performance and the RAID log across multiple client engagements.
• Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
• Create executive service review packs that are crisp, data-driven, and actionable.
• Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
• Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
• Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.

With Clients

• Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
• De-escalate challenging situations with empathy, clarity, and precision.
• Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.

What We’re Looking For

You came up through the technical side — cloud engineering, data engineering, platform, or DevOps — and over time started solving problems beyond purely technical challenges. You now want a role that explicitly combines technical depth, service delivery, operations, and client leadership.

Specifically:

• 8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
• Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
• Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
• Experience managing complex client relationships, including difficult or escalated conversations.
• Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
• Commercial exposure to SOW management, scope negotiation, and capacity planning.
• Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
• Strong communication, stakeholder management, and team leadership skills.

You don't need to have had "Service Delivery Manager" in your previous title. If your background is in senior data, cloud, platform, or DevOps engineering and you've also handled operations, governance, service delivery, and client-facing responsibilities, we'd like to hear from you.

What You’ll Get

• Opportunity to work across industries, clients, and technologies.
• Exposure to global businesses and complex technology environments.
• Access to technical IP, frameworks, playbooks, and accelerators.
• Exposure to a broad ecosystem of technologies.
• Mentorship and support from experienced senior consultants and technical leaders.
• Strong learning and development support, including certifications, training, hackathons, and mentoring.
• Transparent career progression and structured performance reviews.
• Opportunities to strengthen public speaking, consulting, and leadership skills.
• Comprehensive health insurance.
• Recognition, rewards, and long-term incentives.
• A collaborative environment with regular team and social activities.

Interview Process

The interview process consists of four stages:

1. Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
2. Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
3. Technical Assessment – Detailed evaluation of technical competency by the technical panel.
4. Final Round – Final assessment covering technical depth, leadership, and overall fit.

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

Key Responsibilities

● Lead and mentor a pod of 2–3 engineers, driving delivery planning, estimation, and execution.

● Design, build, and deliver high-quality software using .NET Core, Angular, and Azure.

● Ensure code quality, performance, scalability, and maintainability within the team.

● Contribute to system design and architecture decisions aligned with global services.

● Implement and uphold strong engineering practices, including code reviews, testing, and CI/CD discipline.

● Align solutions to org's global platform strategy and shared services model.

● Collaborate with Product Owners, Architects, and global engineering teams to deliver consistent outcomes.

● Support production readiness, monitoring, and operational stability.

● Drive continuous improvement of engineering processes and practices.

● Contribute to common services and promote reuse and standardization across regions.

Required Skills

● 6+ years of hands-on software engineering experience, including senior or lead roles.

● Expertise in C#, .NET, and .NET Core development.

● Strong experience with Docker/containerization and Azure cloud environments.

● Proficiency in Entity Framework, database performance optimization, and query tuning.

● Deep understanding of transaction and concurrency control, Domain Driven Design (DDD), and microservice architecture.

● Experience with unit and integration testing, and version management.

● Hands-on exposure to DevOps practices, including CI/CD and deployment concepts.

● Ability to scope and size requirements, mentor engineers, and drive technical delivery.

● Strong coding, code review, and quality assurance skills.

● Excellent communication and collaboration skills in distributed/global teams.

Nice to Have

● Over 5 years of experience with Azure cloud platforms.

● Familiarity with Azure frameworks and services.

● Exposure to mobile development, especially with Flutter.

● Experience with NoSQL databases.

● Frontend development experience with Angular.

● Knowledge of CI/CD tools such as GitHub Actions or Azure DevOps.

● Background in SaaS platforms or product-based environments.

● Understanding of performance, security, and scalability patterns.

ROLE SUMMARY:

In this role, you will be responsible for supporting people, technical processes, and engineering execution to ensure projects are delivered as per scope, budget, and timelines.

This role includes developing detailed project plans and comprehensive technical documentation, managing project Engineers and their availability, measuring engineering performance, tracking progress, and communicating project status to clients and internal stakeholders. You will work directly with Solutions Architects, Tech Leads, and Engineering teams to evaluate technical trade-offs, drive system design feasibility, and unblock engineering bottlenecks.

You will be a reliable and crucial team member who can anticipate client needs and translate complex technical requirements into actionable project milestones.

As a Technical Project Manager, you will be the point of contact for all stakeholders from initiation to closure and will be responsible for leading the technical delivery team to achieve project objectives. You will work towards balancing technical constraints, technical debt, and Engineer availability on the project. You will report project status to client and internal stakeholders, escalate technical and operational issues as needed, and perform risk management to identify and mitigate architectural and delivery risks while maintaining strong advocacy within your spheres of influence.

QUALIFICATIONS:

Technical Project Manager with 7+ years experience: Including minimum 3 years of IT (Mobile/Web) project management experience and a prior background as a Software Engineer, Tech Lead, or Developer.

Strong expertise in Agile methodologies (Scrum/Kanban).

Must have handled end-to-end SDLC projects as a Technical Project Manager or Scrum Master.

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

Handle a portfolio of technical projects and clients in parallel and across geographies.

Develop an execution plan for projects, release schedules, CI/CD milestones, and team allocation.

Partner with technical leads to review high-level system designs, break down complex requirements into epics and user stories, and challenge technical estimates effectively.

Maintain strong relationships with product delivery, engineering leads, sales teams, clients, and account managers.

Expertise in project estimation, planning, tracking, scope control, technical risk and issues management, as well as engineering status reporting.

GOOD TO HAVE:

Hands-on or architecture exposure to.NET/Java/AWS/Azure or microservices architectures.

PMP / PMI-ACP / CSM (Certified ScrumMaster) certification.

Jira/Confluence project management tools expertise, Git workflows, and strong working knowledge of Microsoft Office.

COMPETENCIES:

Strong commitment to professional client service and engineering excellence.

Excellent communication (written, verbal, and presentation), persuasive, and negotiating skills—with the ability to bridge technical and non-technical stakeholders.

Encourage, motivate, and mentor team members on agile practices and technical ownership.

Proactive can-do and technical problem-solving approach to the job.

Regards

Job Title: DevOps Manager

Experience: 8+ Years

Location: Pune

Employment Type: Full-time

About the Role

We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.

Key Responsibilities

• Lead and mentor the DevOps engineering team.

• Design, implement, and optimize CI/CD pipelines and deployment processes.

• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.

• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.

• Manage Docker and Kubernetes based environments.

• Develop and maintain automation scripts using Shell/Bash Scripting and Python.

• Implement monitoring, logging, alerting, and observability.

• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.

• Drive infrastructure security, performance, scalability, and cloud cost optimization.

• Collaborate with Development, QA, Security, Architecture, and Delivery teams.

Required Skills & Qualifications

• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.

• Strong hands-on experience in Shell / Bash Scripting.

• Experience with AWS / Azure / GCP cloud platforms.

• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

• Hands-on experience with Docker, Kubernetes, and Helm.

• Strong experience with Terraform and Ansible.

• Experience with Linux administration, Git, networking, IAM, and cloud security.

• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.

• Strong troubleshooting, communication, stakeholder management, and team leadership skills.

Preferred Skills (Nice to Have)

• Python scripting experience.

• Cloud / Kubernetes / Terraform certifications.

• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

About us

EDMO is an AI-powered company that provides enrollment-centric solutions to universities,

colleges, and higher education institutions. By streamlining repetitive tasks—such as document verification, transcript evaluation, SOP/essay reviews, and applicant matching.

EDMO enables its clients to process student applications faster and more accurately. Its intelligent workflows

not only reduce administrative workload but also empower admission advisors to focus on personalized guidance and student engagement.

With features like AI-powered chatbots, Photo ID verification, GPA calculator, and transfer credit evaluation, EDMO ensures transparency and efficiency across the enrollment journey. Institutions using EDMO services report significant time savings, improved decision-making, and

enhanced student satisfaction.

At its core, EDMO is built to reimagine & streamline admissions—making them smarter, quicker, and more human-centric.

Website - https://goedmo.com/

Position Overview

We're seeking an exceptional Lead Software Engineer / Senior Tech Lead who can energize and guide a team of brilliant engineers while driving rapid, high-quality product development using AI and innovative technologies. The ideal candidate brings deep full-stack and backend

engineering expertise combined with strong leadership capability and a hands-on approach to architecture and delivery.

Key Responsibilities

• Lead and mentor a team of 5–8 senior engineers across AI, Salesforce, and full-stack development

• Drive technical strategy and architectural decisions — including backend, API design, and system design — for EDMO's product portfolio

• Own and evolve backend architecture using Node.js / NestJS and front-end solutions in React or Angular

• Define and implement telemetry, observability, and monitoring standards (logging,tracing, alerting) across services

• Foster a culture of innovation, continuous learning, and technical excellence

• Manage sprint planning, code reviews, and technical delivery timelines

• Collaborate closely with product management and design teams

• Guide technical hiring and team scaling decisions

• Ensure code quality, security, and performance standards

• Lead technical discussions with university clients and stakeholders

• Drive adoption of best practices, tools, and development methodologies

Required Qualifications

Experience & Leadership

• 8+ years of software development experience with 3+ years in technical leadership roles

• Must have: Proven track record of leading high-performing technical teams

• Must have: Experience energizing and motivating senior engineers to achieve exceptional results

• Experience with Agile/Scrum methodologies and DevOps practices

• Excellent communication skills with ability to translate technical concepts to non-technical stakeholders

• Experience with performance management, career development, and team building

• Strong problem-solving skills and ability to make decisions under pressure

Technical Stack — Must Have

• Node.js and NestJS — production-grade backend services, microservices, and API design

• TypeScript — Good Have

• React or Angular — front-end development and component architecture

• Backend and system architecture — designing scalable, maintainable, distributed

systems

• Telemetry & monitoring — hands-on experience with logging frameworks, distributed tracing (e.g. OpenTelemetry, Datadog, New Relic, or similar), and alerting pipelines

• Cloud platforms — GCP preferred; AWS or Azure acceptable

• Databases — PostgreSQL, MongoDB, or equivalent; Redis for caching/queuing

• CI/CD — GitHub Actions, Cloud Build, or equivalent pipelines

Additional Technical Background

• Strong background across multiple domains: AI/ML integration, web development, cloud- native architecture• Microservices patterns, API gateway design, event-driven architectures

Preferred Qualifications

• Experience in EdTech, SaaS, or B2B technology companies

• Background in AI/ML or emerging technologies

• Experience scaling engineering teams from startup to growth stage

• Knowledge of the Salesforce ecosystem and integrations

• GCP certifications or demonstrated GCP production experience (Cloud Run, Pub/Sub, BigQuery, GKE)

• Experience building and operating observability stacks (dashboards, SLOs, on-call runbooks)

• MBA or advanced degree in technology or business

• Track record of successful product launches and customer implementations

• Experience working with US-based clients and distributed teams

Leadership Philosophy We Seek

• Servant Leadership: Empowering team members to achieve their best work

• Technical Excellence: Setting high standards while maintaining development velocity

• Growth Mindset: Continuously learning and helping others grow

• Results-Oriented: Delivering measurable business outcomes through technology

• Cultural Builder: Creating an inclusive, innovative, and collaborative team environment

Growth Opportunities

• Path to VP of Engineering

• Opportunity to build and scale EDMO's India engineering organization

• Lead major strategic partnerships and technical initiatives

• Drive innovation in AI-powered educational technology

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

Job Title: Technical Delivery lead – Full stack

Experience:

·       12+ years overall

·       5+ years as Technical Delivery lead

Position Summary

We are looking for an experienced Technical Delivery Lead with 12+ years of software development experience to lead the design, development, integration, deployment, and support of enterprise digital solutions. The ideal candidate should have strong hands-on technical expertise and be capable of actively contributing to development by designing and implementing complex features, integrations, and critical business functionalities while leading the cross-function team.

Key Responsibilities

Technical Leadership

·      Lead end-to-end application delivery from requirements gathering through production deployment.

·      Define solution architecture, technical standards, and development best practices.

·      Conduct design reviews, code reviews, and technical discussions.

·      Mentor development teams and provide technical guidance.

·      Collaborate with business stakeholders, architects, product owners, and project managers.

Hands-on Development

·      Actively participate in application development and contribute code for complex and critical features.

·      Design and implement scalable solutions for high-priority business requirements.

·      Lead troubleshooting and resolution of complex technical and production issues.

·      Review and optimize application performance, security, and scalability.

·      Support development teams in resolving technical blockers and challenges.

Required Technical Skills

·      Sitecore XP/XM

·      OutSystems

·      Node.js, .NET Core, ASP.NET MVC, C#, Java

·      React.js, JavaScript, TypeScript

·      REST APIs, Microservices Architecture

·      SQL Server, Oracle, MySQL

·      Azure/AWS, CI/CD, Docker, Jenkins, Git

Candidate Profile

·      12+ years of software development experience.

·      5+ years of experience as Technical Delivery Lead or Solution Lead.

·      Strong hands-on coding experience with the ability to independently deliver complex technical solutions.

·      Experience leading Agile teams and managing end-to-end delivery.

·      Excellent stakeholder management and communication skills.

Key Phrase

Hands-on Technical delivery Lead who is expected to contribute 30-40% of the time in coding based on the availability, solution implementation, code reviews, and complex technical problem-solving.