Freight Commerce Solutions Pvt. Ltd. Career

About Freight Tiger and the Opportunity

Freight Tiger has built India’s largest unified freight network, which combines offline with digital to build a modern operating system for the logistics industry. This is revolutionary for a supply chain that is traditionally fragmented, offline, and time-intensive. As India aims to bring down logistics costs from over 14% to under 10% of GDP, Freight Tiger is positioned to be at the forefront of this ambitious endeavour.

 
Freight Tiger’s malleable software enables a collaborative freight network, creating value for every stakeholder in the supply chain, from large-scale producers to individual drivers. It is truly neutral, which is virtually unheard of in the logistics industry. This will give you the opportunity to apply your financial acumen to creating profitability while addressing the needs of a vast variety of customers being served by a layered and complex solution. 

What we need from you: the ability to deal well with ambiguity, have the foresight and think critically. If you’re resilient, love a challenge and have lots of drive, you’ll fit in well at Freight Tiger. 

What you get in return: a seat at the table at a growth-stage tech startup with a brilliant team and massive potential. 

Freight Tiger is backed by Lightspeed Venture Partners, Moonstone Investments, Shriram Transport Finance, Munjal Family Trust, Florintree Infra and Aroa Ventures.

Customers: Our 300+ customers include Saint Gobain, Dalmia Group, JSW Steel, ITC, DHL, MRF, and Pernod Ricard - many of India’s largest companies.

Website: www.freighttiger.com

Location:  Bengaluru / Mumbai 

Key Responsibilities:

About the Role: 

Freight Tiger is growing exponentially and believes in solving complex industry problems by building modular and scalable solutions using cutting edge technology. We are looking for a top-of-class IT and Non IT Recruiter to help us scale rapidly. Given our diverse staffing needs, you will devise and execute cutting-edge recruiting for a broad range of talent. If you are a smart, well-spoken and passionate talent acquisition professional with strong experience in IT and Non IT hiring and is looking for a role with the right balance of challenge, learning and a dash of fun, your search stops here!

Key responsibilities:

• Provide recruitment support to the business, engineering & product teams.
• Lead the recruiting life cycle end to end - understanding business requirements, sourcing and scheduling interviews, assessing candidates on cultural fitment, negotiation, closing the offers and conducting reference checks.
• Build a strong team to help organisational capabilities.
• Help to create a strong sourcing strategy that builds candidate pipelines across our industry.
• Initiating best in class hiring practices to attract talent. 
• Streamline the hiring process for the best candidate/business experience.
• Effective collaboration with internal and external stakeholders.  
• Devising sourcing strategies and channelising them to hire the best resources within agreed SLAs. 
• Project intelligent MIS/analytics that help make decisions. Analyzing TA metrics and refining the hiring process accordingly.
• Proactively recruit passive talent to join the Freight Tiger's team through LinkedIn and other sourcing channels.
• Build on creating best in class candidate experience and complement Freight Tiger’s position as being an employer of choice in the market.

Preferred qualifications/skills:

• 4+ years of recruiting experience.
• Understanding of the entire recruiting life-cycle and the ability to operate within each stage. Experience in sourcing, interviewing, negotiating, and networking with candidates at all levels of an organisation.
• Proficiency in using automated tools for recruitment. Experience on Greenhouse.io will be a plus.
• Self-motivated with a proven track record of success & achievement.
• Clear evidence of a strong work ethic, ambition and resilience.
• Good analytical, reasoning and problem-solving skills required.
• Be flexible and able to work in a fast-paced, dynamic environment.
• Be fast, efficient and able to juggle multiple positions.

Freight Tiger is growing exponentially, and we are looking for a Demand Manager. This role will report into our  Director - Sales and evolve around building a fast-growing function within the company.

We’re looking at an outcome-oriented manager who is able to create value for our customers, thrive in a team environment, and display an entrepreneurial spirit. The ownership of the company vision & targets lies with you and you will be responsible for Acquisitions of  LSP,  growing our partnership ecosystem, improving our solutions for the market, and ultimately delivering new revenue & product growth across the platform.

As a manager of this function, you will work on onboarding new LSP and allow them to derive the maximum benefit out of Freight Tiger’s product offerings and help them operate their business smoothly.

• As a Demand Manger, you will act as part of a Freight Tiger’s Sales team
• Your mission will be to apply pipeline generation skills to identify and acquire New LSP in you assigned region to help grow and develop Freight Tiger’s presence in India.
• Use deep business insight and market knowledge to play a critical role in bringing new customers/demand.
• You will be the first contact point for any new leads. Effectively, also the face of the company. So excellent written and spoken communication skills are a must.
• You will carry a quota and we expect you to hit quota as often as possible.
• Act as a bridge between fleet owners and the product team when it comes to feedback.
• Take ownership of your pipeline and constantly innovate. 
• Establish and maintain positive business and customer relationships.
• Collaborate within team members and other departments.
• Generate reports on operations, target achievements, issues to the management.
• Prior experience is team handling is must 

• Graduate with at-least 5+ years of experience in Sales, Business Development or Growth Management experience. 
• A resolute mindset that is excited about a fast-paced team environment.
• A history of customer-centricity which consists of exceeding KPIs, revenue targets, and company goals.
• Supply Chain Solutions, Logistics, Telematics, Consulting and domain expertise will be a great advantage / B2B, SAAS customer experience.
• Excellent use of insights and reliability around data-driven decision making.
• Impeccable organization, project management, time management skills, and the ability to take initiatives.
• Highly motivated and target driven with a proven track record in logistics
• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
• Familiarity with CRM practices.

About the role

As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services.

This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs.

In this position you will..

• Get a chance to work with a super talented team  and get to learn how to grow the business 100X over the coming years
• Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential
• Build and establish exceptional relations with top manufacturing multi-billion dollar brands
• Help streamline & improve logistics needs across various industry verticals
• Brainstorm with Product & Tech to continuously improve the product offerings
• As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients 
• Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.
• Ensure expectations are being met and the client is seeing ROI on their investment. 
• Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers.
• Ensure optimal financial health of the account. 

What you Bring

• MBA/Equivalent Degree along with 3 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory.
• Experience navigating and steering customer engagements to completion with a high level of customer happiness.
• Strong analytical skills, with the ability to translate data into insights.
• Driven Personality with a results-driven mentality, with a bias for speed and action.
• Possess exceptional communication, presentation and interpersonal skills
• Good problem-solving skills coupled with the ability to provide quick resolution to problems.
• Ability to manage and mentor a team of juniors. 
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
• You will be a strong teammate, but still a self-starter.
• Build strong relationships with the team members to share learning.