11+ MPLS VPN Jobs in Mumbai | MPLS VPN Job openings in Mumbai

Job Overview:

We are seeking a client-focused and analytically strong Application Support Engineer

to ensure the smooth functioning, user adoption, and issue resolution of our TMS software

Quantum Beacon. This role combines client interaction with technical investigation, requiring

a balance of functional knowledge, product expertise, and clear communication to address

user queries, support ongoing operations, and contribute to continuous product

improvement.

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Provide regular updates and maintain transparent communication with both internal

and external stakeholders.

 Clearly articulate timelines, dependencies, and any additional effort or cost

implications.

Training & Onboarding

 Support onboarding of new users by setting up accounts and conducting training.

 Deliver ongoing training sessions to enhance product adoption and user

competence.

 Help users understand product features, workflows, and calculations relevant to their

roles.

Documentation & Knowledge Management

 Document issues, resolutions, FAQs, and best practices for internal knowledge

sharing.

 Prepare and maintain business requirement documents (BRDs), user manuals, and

support records.

 Maintain audit-ready documentation and provide evidence during internal or external

reviews.

Product & Change Request Support

 Capture enhancement requests or change requirements based on user feedback.

 Collaborate with internal teams to scope and plan new features.

 Track and communicate progress of approved changes to clients.

Infrastructure & Installation Support

 Assist clients with software installation, configuration, and infrastructure-related

queries.

 Coordinate with internal tech teams to resolve environment-specific issues.

Required Qualifications/Skills

1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work

experience as Application support

2. Basic documentation/presentation

3. Good communication and interpersonal skills

4. Analytical thinking and problem-solving capability

5. Good Excel knowledge

Desired Qualifications

Previous experience working in the Software Services domain, preferably for BFSI sector

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

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• Strategizing & executing to improve Key Retention Metrics i.e Repeat Rate, % of Repeat Revenue, Revenue Per Customer, etc.
• Analyzing Regular Customer Cohort Performance, both on a product & company level.
• Developing the product subscription business on the website.
• Build retention marketing campaigns based on customer segmentation.
• Drive User Engagement in Lower Funnels using user engagement platforms
• Build the Customer Loyalty Programme for the brand.
• Creating Email & Marketing Strategy to increase repeat rate & overall basket size.
• Profiling Key Customer Groups Regularly
• Conducting Survey & Research to better understand Repeat Customer Behaviour & Habits
• Analyze and track performance - activation, engagement, retention and churn data analyzing experience is required.

Job Description: Software Developer

Position Overview:

As a Software Engineer, you will play a crucial role in the development and implementation of innovative software solutions. You will be responsible for designing, coding, testing, and debugging applications while collaborating with cross-functional teams to deliver high-quality software products. This position offers the opportunity to work on diverse projects, solve complex technical challenges, and contribute to the advancement of cutting-edge technologies.

• Key Responsibilities:

1. Software Development: Design, develop, and maintain software applications in accordance with project requirements and coding standards. Write clean, efficient, and well-documented code using appropriate technologies and programming languages.

2. System Architecture: Contribute to the design and architecture of software systems, ensuring scalability, reliability, and performance. Collaborate with architects and senior engineers to design robust solutions that meet business objectives.

3. Testing and Debugging: Conduct unit testing, integration testing, and debugging to ensure software quality and reliability. Identify and resolve software defects promptly, documenting issues and solutions as necessary.

4. Collaboration: Work closely with cross-functional teams including product managers, designers, and other engineers to understand project requirements, provide technical insights, and deliver high-quality software solutions on time.

5. Continuous Improvement: Stay updated on emerging technologies, industry trends, and best practices in software engineering. Proactively identify opportunities to improve processes, tools, and methodologies to enhance team productivity and product quality.

6. Documentation: Create and maintain technical documentation including design specifications, system architecture diagrams, and user manuals. Ensure documentation is accurate, comprehensive, and accessible to relevant stakeholders.

7. Communication: Communicate effectively with team members and stakeholders to provide status updates, discuss technical solutions, and address challenges. Foster a collaborative and inclusive team environment built on trust, respect, and open communication.

• Qualifications:

- Bachelor's degree in computer science, Software Engineering, or related field.

- Proven experience in software development, with expertise in one or more programming languages such as Java, Python, C++, or JavaScript.

- Strong understanding of software engineering principles, algorithms, and data structures.

- Experience with software development methodologies such as Agile, Scrum, or Kanban.

- Proficiency in using version control systems (e.g., Git) and development tools (e.g., IDEs, debuggers).

- Excellent problem-solving skills and attention to detail.

- Effective communication and interpersonal skills, with the ability to collaborate in a team environment.

- Commitment to continuous learning and professional development.

Additional Desired Skills :

- Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud).

- Knowledge of web development frameworks (e.g., React, Angular, Django, Flask).

- Familiarity with containerization technologies (e.g., Docker, Kubernetes).

- Understanding of DevOps practices and tools for automation (e.g., CI/CD pipelines).

- Experience with relational and NoSQL databases (e.g., MySQL, MongoDB).

- Knowledge of cybersecurity principles and best practices.

With 14+ years of expertise in e-commerce, our client provides AI-powered solutions for quick scale-up of brands and equips them to serve a global audience efficiently. From Texas to India, it operates from 6 different locations and processes 5 million orders annually and are amongst the top 25 sellers on Amazon and Walmart.com.

Founded by entrepreneurs with rich international experience, this leading online store of USA works with over 2000 brands which include many known brands in the US and covers almost all major categories like beauty and healthcare, electronics and gadgets, furniture, toys and apparel and others.

It has won several accolades including Inc 5000, fastest-growing companies, two years in a row.

• Managing inputs, category profit & loss, promotion management, auditing and analysis, vendor escalations, and concise communications
• Growing selection, improving terms and cost structures, and building long-term relationships with vendors for the sub-categories assigned
• Demonstrating customer and category knowledge, being an advocate for a quality customer experience, and understanding the competition and industry
• Being responsible for long term growth opportunities and risk identification, planning, communicating, and partnering with internal teams
• Demonstrating a deep understanding of Online retail tools and becoming advocates for tool enhancements
• Attracting talent and making the right hiring decision, setting goals, and resource planning for the team
• Visiting trade shows in the US and other countries as per process requirements
• Creating mechanisms to help on-board new talent to the organization by continuously building a network of talent inside and outside of the company
• Effectively coaching and giving feedback to direct reports to help develop talent and supporting career development
• Setting and balancing goals across the team to optimize performance against department goals and employee development

Desired Candidate Profile

• 10+ years of experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e- commerce
• Strong understanding of category, product, and vendor performance
• Proficiency in Excel
• Proven analytical skills
• Proven negotiation skills
• Proven experience leading teams & cross-functional projects
• Influencing abilities and vendor management experience
• Ability to think and react in a high-energy, fast-paced environment
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• A willingness to roll up sleeves to get things done
• Ability to work autonomously in a demanding and often ambiguous environment, with strong attention to detail and effective prioritization
• Preferably a valid US Visa    

• Design and Build sophisticated and highly scalable apps using flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into high quality responsive UI code.
• Write efficient queries for core Data.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Interact with the Product Manager to help understand end-user feedback.
• Ensure security guidelines are always followed while developing the app.
• Suggest new features and/or enhancements.
• Maintain software through product lifecycle including design, development, verification and bug fixes.
• Resolve all the bugs in a timely manner.
• Execute app verification protocol.
• Follow company policies and quality procedures to ensure quality product deliverables.
• If you have experience with Bluetooth Low Energy (BLE) based devices and related applications please highlight the same in your resume

As a Sales Executive, you will use a combination of phone, email, and social media to help build our sales pipeline by connecting with prospects. Being a small team, you will have the opportunity to grow fast and take leadership positions

• Research/qualify potential customers within an assigned geographic/industry territory.
• Leverage marketing content, events, and programs to create an effective outreach plan through email, phone, video, and social outreach
• Engage and nurture contacts
• Schedule appointments for the account executive team Weekly reviews of targeted accounts, new contacts added, and any sales and marketing intelligence
• Monitor, manage and document daily activities in Hubspot.com
• Keep informed on new products, services, and other industry trends
• Keep informed of customer business opportunities, current conditions, future prospects, active measurements, market condition and competitive issues.
• Achieve or exceed daily, weekly, monthly and quarterly goals.