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Job Family Descriptor
This includes technology and network planning acorss multiple layers, introduction of new technologies into the network for new services and/or better network efficiency.
Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
Analyses traffic flows and trends, route planning, network optimisation, routing solutions and forecast of traffic. Performs integration with existing systems and conduct service validation prior to hand over to Service Operations team. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.
The function engages with LOBs and Products Team to understand market forecast/ trends, and with relevant teams and vendors to discuss solutions and cost estimates and CAPEX optimization initiatives.
Also responsible for equipment planning via rfp while working along with commercial team.
Broad outline of the Role
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques
Roles and Responsibilities
Video conferencing device and application -Cisco, HP poly, Logitech,Crestron, Extron, Microsoft team, Zoom, Cisco Webex, and Google Meet device installation and configuration
Audio device and application- Biamp, QSC, Bose, Yamaha, Extron, Harman, BSS, Shure, Kramer, and Xilica device installation, configuration, and basic programming.
Video Switching device and application - Crestron, Extron, Kramer, Lightware, installation, and basic configuration.
Video End Display-Projector, video wall, and Active LED-Samsung, LG, Sharp NEC, Panasonic, Barco, Epson, and Sony.
Audiovisual over IP- Crestron, Extron, Kramer, Lightware, and ZeeVee
Dante/AES67 Audio over IP technology.
Control and graphics user interface Software -Crestron, Extron, Kramer,
Troubleshooting & Debugging: On-site and remote troubleshooting of control system code, networking issues, and hardware conflicts to ensure flawless system performance.
Documentation: Create and maintain clear, detailed programming notes, code comments, and system documentation for post-installation support and future upgrades.
Collaboration: Work closely with project managers, design engineers, and installation teams to ensure programming requirements are understood and met throughout the project lifecycle.
For Senior Programmers: Lead programming efforts on large-scale projects, mentor junior programmers, and contribute to pre-sales engineering and system design discussions.
Basic Knowledge of Computer Networking and IP address.
Qualifications, Role Specific Knowledge, and Experience
Experience: 5-10 years of hands-on experience in AV control system programming for enterprise-level projects for MNC customers like Microsoft and Google.
Education: 3-year Diploma or bachelor’s degree (BSc/BE/B.Tech) in Electronics, Electronics & Telecommunication, Computer Science, or a related field.
Certifications: Industry certifications such as Crestron Certified Programmer (CCP), Extron Certified Programmer (ECP), Biamp Tesira, Q-SYS, and Dante (Level 2/3)
Fluent in English & Hindi.
Willingness to put extra hours when required.
Be willing to travel across India on short notice to for project requirements (15-20%)
Department: Inside Sales – Domestic (B2C)
Employment Type: Full-Time
Qualification:
- Minimum: SSC (10th Pass) or HSC (12th Pass)
Language Requirements:
- Mandatory: English + Hindi
- Preferred: English + Hindi + Any Regional Language
Experience Required:
- Minimum 1 year of experience in:
- BPO Sales (Domestic Voice Process)
- Inside Sales / Tele-Sales
- Collections / Pre-Sales / Lead Generation
- (B2C experience preferred)
Key Skills:
- Excellent communication in English & Hindi
- Confident and persuasive approach
- Strong in up-selling and lead conversion
- Target-driven & self-motivated
- Ability to handle objections and customer queries
- Good listening and interpersonal skills
Roles & Responsibilities:
- Make outbound sales calls to domestic leads/customers
- Understand customer requirements and pitch suitable products/services
- Drive lead generation and convert leads into sales
- Maintain CRM records and update call logs
- Follow-up with prospects and handle queries effectively
- Achieve daily/weekly/monthly sales targets
- Deliver excellent customer experience through quality conversations
JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
The Role
We are seeking a dynamic and innovative Marketing Specialist with a passion for the biopharma sector. This role will focus on promoting JoVE’s unique solutions to biopharma companies. The ideal candidate will have a proven track record in B2B marketing, particularly within the life sciences, and will excel in creating content and executing lead-generation marketing campaigns that resonate with biopharma audiences.
Responsibilities
- Develop and execute marketing strategies tailored to biopharma companies
- Design and implement multi-channel marketing campaigns, including email marketing, social media, and paid ads to drive lead generation and audience engagement
- Create completing content for case studies, newsletters, blogs, social media, ads, and email campaigns
- Collaborate with the sales and product teams to align marketing initiatives with business goals
- Engage with industry professionals through events, webinars, and strategic partnerships to expand JoVE’s presence in the biopharma market
- Organize and deliver webinars and events at conferences
- Analyze marketing performance data and leverage insights to optimize strategies. Monitor KPIs such as lead generation, engagement, and conversion rates, providing actionable recommendations for improvements
Requirements
- A Bachelor’s degree in business, marketing, or life sciences
- 5+ years of experience in B2B marketing with a strong focus on the biopharma sector
- Strong understanding of the biopharma industry, including R&D processes and market trends
- Proficiency in marketing automation tools (such as HubSpot)
- Experience with Salesforce and B2B prospecting tools, such as LinkedIn Sales Navigator
- Excellent written and verbal English communication skills
- Strong analytical and problem-solving skills
Why Join JoVE?
- When working with JoVE, you can expect a compensation package competitively placed within the local market.
- You will make a direct impact in accelerating science research and in improving student learning in science education.
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
- Our strong promotion from within culture draws a clear path to advance your career with us.
The ideal candidate will be responsible for developing and creating Deluge code, Functions, Workflows, etc. Mainly you'll be working on creating custom applications on Zoho Creator along with external tools integrations (within and outside Zoho Ecosystem).
Responsibility
- Implementation and customization of business applications on Zoho One including Creator, Forms, CRM, desk, BOOKS, Analytics, and others as needed.
- Deployment of new functionalities such as custom layouts, fields, calculated fields, and related fields.
- Design and build customer-facing CRM portals with reports and dashboards as needed.
- Data migration to and from different systems into Zoho Creator or other platforms.
- Creation of custom tools and scripts to automate various business processes.
- Create a roadmap for development and prepare iterations for approval and tracking.
- Own the entire development life cycle from concept to production as well as support
- Maintain proper code documentation and use best practices.
- Create faqs and How-to-videos before project handover.
Skills & Experience
- Basic understanding of programming. It means if you are given a code snippet you should know what will be the output. Basic understanding of PHP, Deluge, and Javascript.
- Great manipulating skill for strings, and arrays as most of the programs will be a string and array manipulation.
- Hands-on programming skills.
- Problem-solving skills as you are required to solve a real-world problem.
- Strong logical reasoning and Business understanding.
- Degree in Computer Science.
- 3-10 years of experience as a full stack developer.
- Must have proficiency with fundamental front-end languages such as Java, Nodejs and React JS.
- Familiarity with database technology such as MySQL, Oracle, and MongoDB.
- Excellent verbal communication skills.
- Very Good problem-solving skills.
Roles and Responsibilites
- Designing, coding and production support of the feature.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
- Building and setting up new development tools and infrastructure
- Understanding the needs of stakeholders and conveying this to developers
- Working on ways to automate and improve development and release
processes - Testing and examining code written by others and analyzing results
- Ensuring that systems are safe and secure against cybersecurity
threats - Identifying technical problems and developing software updates and ‘fixes’
- Working with software developers and software engineers to ensure that development follows established processes and works as intended
- Planning out projects and being involved in project management decisions
- BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
- 4+ years of overall development experience.
- Strong understanding of cloud deployment and setup
- Hands-on experience with tools like Jenkins, Gradle etc.
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate deployment
- Design procedures for system troubleshooting and maintenance
- Skills and Qualifications
- Proficient with git and git workflows
- Working knowledge of databases and SQL
- Problem-solving attitude
- Collaborative team spirit
Designation - Enterprise Account Manager
from IT Software Company only. Emailing company background will be added
advantage.
Job description
The Enterprise Account Manager (EAM) sells IceWarp collaboration solution direct to the company’s most
strategic, complex Key accounts. EAM will have significant experience of selling complex software
solutions to large enterprise accounts. Typically manages up to 15 qualified large Enterprise accounts.
Primary Duties / Responsibilities
1. Establish relationships and engage at executive levels within assigned accounts to identify and
sell IceWarp products and services direct to the company’s most strategic, complex named
accounts.
2. Strong customer interaction at the Sr. Management level with support on forming a relationship
with C level contacts within these accounts.
3. Build up strategic contacts at CIO, managing director and executive level
4. Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress
towards achieving account strategies.
5. Identify, develop, execute, and maintain account strategies to drive adoption of IceWarp product
and services revenue within assigned enterprise accounts who are key, strategic and may have
complex requirements.
6. Establish and maintain close relationships with internal Presales, support, Marketing &
Management team to access and leverage from appropriate internal resources.
7. Provide regular and efficient updates on assigned accounts to sales management.
8. Ensure accurate and timely forecasts in CRM.
Knowledge, skills, abilities
1. Demonstrated track record of establishing strategic executive level relationships to position and
sell software and services to listed companies.
2. Individual with 5-10 years’ experience of solutions sales with minimum 3 years’ experience in
establishing strategic executive level relationships with Global 1000 enterprise customers.
3. Proven ability to develop and maintain strong working relationships with internal marketing,
technology, implementation, and product development teams.
4. Strong consultative selling ability – critical questioning, listening, analytical, negotiation,
communication, and presentation.
5. Demonstrated ability to develop and articulate compelling qualitative and quantitative business
cases for IT solutions.
6. Proven ability to manage long, complex sales cycles from beginning to end and ability to close
large complex deals with enterprise accounts.
7. Excellent written and verbal communication skills including the ability to effectively present to both
technical and executive audiences.
• At least 4 years of hands-on experience with cloud infrastructure on GCP
• Hands-on-Experience on Kubernetes is a mandate
• Exposure to configuration management and orchestration tools at scale (e.g. Terraform, Ansible, Packer)
• Knowledge and hand-on-experience in DevOps tools (e.g. Jenkins, Groovy, and Gradle)
• Knowledge and hand-on-experience on the various platforms (e.g. Gitlab, CircleCl and Spinnakar)
• Familiarity with monitoring and alerting tools (e.g. CloudWatch, ELK stack, Prometheus)
• Proven ability to work independently or as an integral member of a team
Preferable Skills:
• Familiarity with standard IT security practices such as encryption,
credentials and key management.
• Proven experience on various coding languages (Java, Python-) to
• support DevOps operation and cloud transformation
• Familiarity and knowledge of the web standards (e.g. REST APIs, web security mechanisms)
• Hands on experience with GCP
• Experience in performance tuning, services outage management and troubleshooting.
Attributes:
• Good verbal and written communication skills
• Exceptional leadership, time management, and organizational skill Ability to operate independently and make decisions with little direct supervision







